Lumia 1020 :: Why Isn't Nokia Phone Getting Recognized By PC
Apr 24, 2015
After update to wp 8.1 Prev my phone didn't recognized by my laptop (windows 7), Its been more than 9 months now. I thought its a bug in preview so I dont really care and use to move data by Remote device manager. Than I got the denim update....then wp 8.1 Update 2.... now windows 10 Technical Preview but my phone didn't recognized. Change many data cables and tried on 3 different laptops with different OS but not get luck. Than I took my laptop and all the data cables I have to the Mobile Phone Market I searched for Lumia 1020. And surprisingly I found 3 devices having update wp 8.1 not any developers preview or windows insider app. They all connected with my laptop instantly with my data cables. The 3 difference I found in my device and other devices are:
My Device:
Software: Windows 10 Mobile Technical Preview
OS version: 10.012534.56
Firmware revision Number: 3051.50009.1451.1001
All other Devices:
Software: Windows Phone 8.1 Update
OS version: 8.10.14219.341
Firmware revision Number: 3051.50009.1451.1002
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Dec 26, 2014
I have a Lumia 1020 and like two months ago it just stopped being recognized by my pc for syncing it. I tried connecting it to a mac and another pc and it is not recognized. I reset my phone but that didn't work. I'm using the original cable but it does not work.
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Dec 22, 2013
I have been having this problem for a while, have to get all creative when trying to dump pics n videos from my phone.
What works: I can hook to my wifes laptop and she runs windows 8
I run windows 8.1 and it doesn't recognize. I cannot quite remember if I was having this issue just before going to 8.1...or if it was immediately after.
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Sep 24, 2015
How do I find the contacts on a Nokia Lumia 1020
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Apr 25, 2014
Had a friend text me a video in 3GP format, Windows says "Sorry, we can't play this file on your phone". Normal error or should I be able to play this type of file?
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Aug 8, 2014
My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.
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Nov 9, 2013
I have managed to sinc my Nokia Lumia 1020 and factory car charger with my vehicle radio via Bluetooth and it works fine for phone calls. However, turn-by-turn audible directions do not function when Bluetooth sinc is enabled. Voice commands from the maps are totally silent in this mode. That said, turn-by-turn directions DO work when not connected to Bluetooth, but only then. I am guessing that it is a software issue having to do with the navigation application that I am using and that came standard on this phone, but I do not know that for sure.
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Mar 2, 2015
I've tried literally everything. Multiple USBs and computers. Installing connectivity driver. Restart my phone and computers. When plugged in, the phone will only charge. There is no indication on the computer that a device has been connected (I checked Device Manager and it's nowhere to be found, not even under hidden items). When I plug it into my computer, it's the same as plugging it into a wall outlet. I've read tons of solutions online and tried them all. It makes me think that something has gone wrong with my phone. The issue isn't my computer's USB ports or even the USBs I've tried. It sounds like an issue with my phone. When I first purchased the phone, it was able to sync to the computer and I could transfer pictures from it.
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Oct 24, 2015
Is there anyway to make it so my PC can detect my lumia 1020 so I can move files off/on my phone without the original USB?
The original USB is damaged and doesn't reliably connect/charge and I was wondering if there was anyway for another usb to connect my phone to my PC, or does it have to be the one that came with my phone?
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Dec 8, 2015
I really need to roll back to windows 8.1 from windows 10 on a Lumia 1020
I downloaded the recovery tool from MS site but when i click on my device i get the message package not available for this device.
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Aug 14, 2013
I convinced a colleague to buy a Nokia 1020 and she complains that the alarm volume is not loud enough. Would a different alarm app work?
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Oct 13, 2013
I just got the 1020 as an upg from the 920. I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.
The error message is " Sorry, we can't play this file on your phone." Close
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May 26, 2015
I want to send a company phone from an x employee to a new hire and want to clean the contact list out first...
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Apr 26, 2015
I have a Lumia 1020 for about 11 months now and today it stopped charging. If I try to turn on the phone, I can see the low battery indicator. Then the phone will proceed to turn off after a few seconds. I have tried a soft reset by holding down power and volume down at the same time. I can feel a small vibration after 6 seconds of doing this, but otherwise nothing happens. I have tried 2 different chargers, as well as connecting to the USB in the computer.
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Nov 3, 2013
I synced my google account and all my google contacts popped up on the people app and did the same with my hotmail account.
Now when I try to refresh my contacts in Watsapp I see nothing, but most of my contacts use watsapp. And when I recieve a contact over watsapp from a friend of mine and when I try to save it, the people app asks me where do I want to save my contact in which account (hotmail or google)? is it normal? Cause I am not able to save it on phone directly and I guess watsapp wouldn't take the contacts that are stored in a account, it has to be on phone.
So how can I get all my contacts into watsapp?
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Jan 5, 2016
HOW to prevent the phone nokia 1020 from automatically switching on? This NOKIA 1020 is the crappiest phone I ever had!!!
the most annoying "feature" of the Nokia Lumia 1020 is that it impossible to switch the phone OFF when you don't need it.
This moronic phone decides on its own when to switch ON - as soon as the battery is charged just enough to start it, it tries to start, drains the battery and 5 minutes later tries again to start and keeps repeating this vicious circle to no end.
When you connect to a charger strong enough, it will charge BUT you SIMPLE CAN'T SWITCH IT OFF when you don't need it - this idiotic phone keeps restarting until the battery is drained!!!
There is no way that you can charge the phone and keep it switched off until you need it! Is there a way to keep a charged NOKIA Lumia1020 switched off when you don't need it?
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May 30, 2014
I've tried charging my Nokia 1020 for 8 hours with no luck. After that I tried the 2 key and 3 key reset with no luck as well. I tried to plug it up to my computer but I got nothing there either. I am getting no indication that its charging and I'm starting to think I'm out of options. Is there anything else I can try? This just basically happened out of the blue, I turned it off and now it doesn't want to come back on at all...
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Aug 4, 2015
I keep getting a message to try again, but to no avail....
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May 6, 2014
So i let my phone die out, then let it charge it showed the icon that it was charging. Eventually the nokia sign was showing but just froze there so i soft reset let it charge for a few hours and it still wont turn on.
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Jul 27, 2014
My new Lumia 1020 was connected to wifi when I began setting it up. I got a data usage warning message the next day, so I made sure it was still connected to wifi - then I got another warning message advising me more charges were being applied to the data plan. I called ATT and explained and was told that the 4GLTE runs all kinds of stuff in the background that uses data and to turn the data off. I did - since then, no more data usage - however - it will not stay connected to wifi after a time out unless it is plugged in. It still shows that its connected to wifi but its not.
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Jun 4, 2015
My Nokia Lumia 1020 will not load up the display when i unlock my phone. It happened after i updated it to the Windows 10 preview build. I can only access the drag down bar and the settings on it. also i can take phone calls. but i cant interact with the display itself whatsoever.
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Mar 29, 2015
There are fake contacts and pictures and messages that I manually deleted and they came back. I don't see an option for demo removal in settings but this did not happen tome with the first 1020 I owned.
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Nov 22, 2015
Here are the points....
Only charges when plugged in, slow charging notification pops up.
No new hardware "ding" sound.
No new devices in device manager.
No devices with exclamation mark in device manager.
No unknown or unrecognized devices in device manager.
No devices listed in usb-view
Background : I was on Windows 10 build 10581. Upgraded to 10586. All fine.
Phone showed up and everything. However I wanted to go back to 8.1, so I started up the Windows Device Recovery Tool. It asked for a mandatory update. Updated. It recognized my phone (which was on). Started downloading server side software. I ran out of battery (the laptop), and it shut down. After starting up again, the phone is unrecognizable.
I unintsalled Windows Device Recovery Tool and tried to install again. Error. Several times. Finally after cleaning up everything related to it (RevoUninstaller), I managed to install it again. However, my phone still never is recognized. Uninstalled all Nokia/Microsoft drivers (no luck).
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Aug 22, 2015
I feel the lumia camera has lost its zoom clarity to some point...
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Nov 13, 2012
I have installed the Windows Phone app on my iMac. When I plug in my Lumia 920 I get the charging tone, but the app stays at the "Connect your Windows Phone to continue" screen?
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Nov 8, 2012
The question is in topic. The card is for 32Gb Class 10, first it was in FAT32, then I formatted it to exFAT. why phone is not seeing it at all.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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