Lumia 1020 :: Why Won't Nokia Phone Show Up On Computer

Mar 2, 2015

I've tried literally everything. Multiple USBs and computers. Installing connectivity driver. Restart my phone and computers. When plugged in, the phone will only charge. There is no indication on the computer that a device has been connected (I checked Device Manager and it's nowhere to be found, not even under hidden items). When I plug it into my computer, it's the same as plugging it into a wall outlet. I've read tons of solutions online and tried them all. It makes me think that something has gone wrong with my phone. The issue isn't my computer's USB ports or even the USBs I've tried. It sounds like an issue with my phone. When I first purchased the phone, it was able to sync to the computer and I could transfer pictures from it.

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Lumia 1020 :: Why Won't Phone Sync With Computer

Mar 1, 2015

I have a Nokia Lumia 1020 (obviously) and I'm trying to upload all my photos to my computer because I have a lot and I need more space on my phone. I have a refurbished HP Elitebook 8440p that runs on an Intel i7 processor and Windows 7 (Professional, I think.)

I've tried using multiple USB cables to plug my phone into the computer, and in each of the USB ports, but the computer just doesn't recognize the phone at all- I get no message telling me it's connected and when I look at the devices connected, my phone is not one of them, but my phone does say that it's charging when plugged into the computer, so the cables and USB ports are functional. I also use the cables for charging and the USB ports for flash drives, etc, so I know they all work too.

I tried downloading "Windows Phone app for desktop" from the Windows Phone website, but when I open the app and plug in my phone, it still says "plug in your phone to see what's on it."

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Lumia 1020 :: Phone Won't Connect To Computer Or Backup

Jul 29, 2014

My girlfriend and I went on a big trip around Europe recently, and she has a Lumia 1020 (I have a Lumia Icon). Over the last few months, she has not been able to back up her data, apps, photos, etc. properly. It has been hit or miss.

Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.

Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.

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Lumia 1020 :: Nokia Camera Won't Show The Last Pic

Aug 15, 2014

I have something weird, I think it's since the Nokia -Microsoft deal.. Since they (MS) release their update to the app.. The thing is if I take a photo and then when going through the app to the last photo I took it shows me the first photo I took who is in my gallery.. For example, of I take a photo and want to see it right after I took it by pressing the button in the Nokia camera app it will show me the first pic I took that is in the gallery.. And if I will wait for a while and the try it will show me the last photo that I took, or if I will go directly to the gallery..

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Lumia 1020 :: How To Get Highest Quality Photo From Phone To Computer

Oct 9, 2014

And then upload the highest quality photo to an image hosting site (like imgur)?

I usually just email myself photos, but when I download them on my computer they are like less than 1mb so it looks like I'm getting a low quality image.

Nokia advertises 41mp pictures and I'm still unsure how to get these to my computer. I have the settings to 5mp JPEG + 34mp DNG

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Lumia 1020 :: Hi-res Images Do Not Show Up As Thumbnails

Jun 24, 2014

Perhaps i'm preaching to the converted,but since hi-res images do not show up as thumbnails,just as DNG files when looking at the files on the phone, using windows explorer,i decided to copy all the hi-res images to a new folder on the computer.On looking at the new folder in explorer, thumbnails where being shown, but with strange purple and green casts.I then decided to run all the images through Adobes DNG convertor,and lo and behold all the images where now normal,and easily viewable.

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Lumia 1020 :: Media Browser On Wp Won't Show Subtitle

Mar 7, 2014

Using media browser on wp to stream movies from pc?I can enable the sub while watching via IE, but the sub won't show on wp deviceIt seems that the wp apps has no option whatsoever about the subtitle being on or off.I mostly watch .mkv.It works on the Plex, it's just I'm not a big fan of plex media server...

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Lumia 1020 :: Where Are The Contacts On Nokia Phone

Sep 24, 2015

How do I find the contacts on a Nokia Lumia 1020

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Lumia 1020 :: 3GP Videos On Nokia Phone

Apr 25, 2014

Had a friend text me a video in 3GP format, Windows says "Sorry, we can't play this file on your phone". Normal error or should I be able to play this type of file?

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Lumia 1020 :: Why Isn't Nokia Phone Getting Recognized By PC

Apr 24, 2015

After update to wp 8.1 Prev my phone didn't recognized by my laptop (windows 7), Its been more than 9 months now. I thought its a bug in preview so I dont really care and use to move data by Remote device manager. Than I got the denim update....then wp 8.1 Update 2.... now windows 10 Technical Preview but my phone didn't recognized. Change many data cables and tried on 3 different laptops with different OS but not get luck. Than I took my laptop and all the data cables I have to the Mobile Phone Market I searched for Lumia 1020. And surprisingly I found 3 devices having update wp 8.1 not any developers preview or windows insider app. They all connected with my laptop instantly with my data cables. The 3 difference I found in my device and other devices are:

My Device:

Software: Windows 10 Mobile Technical Preview
OS version: 10.012534.56
Firmware revision Number: 3051.50009.1451.1001

All other Devices:

Software: Windows Phone 8.1 Update
OS version: 8.10.14219.341
Firmware revision Number: 3051.50009.1451.1002

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Lumia 1020 :: PC Doesn't See Nokia Phone With USB Cable?

Aug 8, 2014

My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.

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Lumia 1020 :: Using Nokia Phone With Car Dock And Bluetooth

Nov 9, 2013

I have managed to sinc my Nokia Lumia 1020 and factory car charger with my vehicle radio via Bluetooth and it works fine for phone calls. However, turn-by-turn audible directions do not function when Bluetooth sinc is enabled. Voice commands from the maps are totally silent in this mode. That said, turn-by-turn directions DO work when not connected to Bluetooth, but only then. I am guessing that it is a software issue having to do with the navigation application that I am using and that came standard on this phone, but I do not know that for sure.

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Lumia 1020 :: PC Won't Detect Nokia Phone With Any Other USB Other Than Original?

Oct 24, 2015

Is there anyway to make it so my PC can detect my lumia 1020 so I can move files off/on my phone without the original USB?

The original USB is damaged and doesn't reliably connect/charge and I was wondering if there was anyway for another usb to connect my phone to my PC, or does it have to be the one that came with my phone?

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Lumia 1020 :: How To Rollback From 10 Preview To 8.1 On Nokia Phone

Dec 8, 2015

I really need to roll back to windows 8.1 from windows 10 on a Lumia 1020

I downloaded the recovery tool from MS site but when i click on my device i get the message package not available for this device.

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Lumia 1020 :: Can't Upload DNG Files On Computer

Jun 4, 2015

I think about 4 weeks ago, I accidentally switched from JPG to .DNG settings (5 MP + 34 MP DNG mode). I noticed my picture sizes on my onedrive are much smaller(from 10mb to 1mb) and less quality. DNG files are +40MB in size, so its no wonder that onedrive is only uploading what I assume the 5 MP files.

Anyways, when I try to upload the DNG files on my laptop from my camera via usb cord, it doesn't come out right .Not only is it huge(+40mb), but the color is disorted to purplish and very bad quality.

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Lumia 1020 :: Streaming Indicator Doesn't Show How Much Of Video Has Been Buffered

Oct 9, 2013

I've recently upgraded from a Lumia 800 to the 1020. One things I've noticed is that when I'm streaming video from YouTube, etc the 1020 doesn't show how much of the video has been buffered. The 800 used to show me with every app, whether is was browser videos or through MetroTube/Supertube. None of these show how much has been buffered on the 1020. Is this a WP8 bug?

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Lumia 1020 :: Alarm Volume Not Loud Enough On Nokia Phone

Aug 14, 2013

I convinced a colleague to buy a Nokia 1020 and she complains that the alarm volume is not loud enough. Would a different alarm app work?

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Lumia 1020 :: Can't Play 920 Videos Files On Nokia Phone?

Oct 13, 2013

I just got the 1020 as an upg from the 920. I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.

The error message is " Sorry, we can't play this file on your phone." Close

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Lumia 1020 :: How To Edit Contact List On Nokia Phone

May 26, 2015

I want to send a company phone from an x employee to a new hire and want to clean the contact list out first...

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Lumia 1020 :: Nokia Phone Will Not Charge - Can Only See Low Battery Warning

Apr 26, 2015

I have a Lumia 1020 for about 11 months now and today it stopped charging. If I try to turn on the phone, I can see the low battery indicator. Then the phone will proceed to turn off after a few seconds. I have tried a soft reset by holding down power and volume down at the same time. I can feel a small vibration after 6 seconds of doing this, but otherwise nothing happens. I have tried 2 different chargers, as well as connecting to the USB in the computer.

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Lumia 1020 :: Importing Contacts Into WhatsApp On Nokia Phone

Nov 3, 2013

I synced my google account and all my google contacts popped up on the people app and did the same with my hotmail account.

Now when I try to refresh my contacts in Watsapp I see nothing, but most of my contacts use watsapp. And when I recieve a contact over watsapp from a friend of mine and when I try to save it, the people app asks me where do I want to save my contact in which account (hotmail or google)? is it normal? Cause I am not able to save it on phone directly and I guess watsapp wouldn't take the contacts that are stored in a account, it has to be on phone.

So how can I get all my contacts into watsapp?

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Lumia 1020 :: Prevent Nokia Phone From Automatically Switching On?

Jan 5, 2016

HOW to prevent the phone nokia 1020 from automatically switching on? This NOKIA 1020 is the crappiest phone I ever had!!!

the most annoying "feature" of the Nokia Lumia 1020 is that it impossible to switch the phone OFF when you don't need it.

This moronic phone decides on its own when to switch ON - as soon as the battery is charged just enough to start it, it tries to start, drains the battery and 5 minutes later tries again to start and keeps repeating this vicious circle to no end.

When you connect to a charger strong enough, it will charge BUT you SIMPLE CAN'T SWITCH IT OFF when you don't need it - this idiotic phone keeps restarting until the battery is drained!!!

There is no way that you can charge the phone and keep it switched off until you need it! Is there a way to keep a charged NOKIA Lumia1020 switched off when you don't need it?

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Lumia 1020 :: No Audio Function - No Touch Response To Show The Sound Is Playing

Aug 11, 2015

After a hard reset on 8.1 lost all audio. Not only is their no sound, when pressing a ringtone or play in Spotify there is no touch response to show the sound is "playing".

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Lumia 1020 :: Nokia Phone Won't Turn On Or Charge - Reset Keys Don't Do Anything Either

May 30, 2014

I've tried charging my Nokia 1020 for 8 hours with no luck. After that I tried the 2 key and 3 key reset with no luck as well. I tried to plug it up to my computer but I got nothing there either. I am getting no indication that its charging and I'm starting to think I'm out of options. Is there anything else I can try? This just basically happened out of the blue, I turned it off and now it doesn't want to come back on at all...

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Lumia 1020 :: How To Send A Video From Nokia Phone To Email Address

Aug 4, 2015

I keep getting a message to try again, but to no avail....

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Lumia 1020 :: Phone Won't Turn On - Freezing After Nokia Sign Shown

May 6, 2014

So i let my phone die out, then let it charge it showed the icon that it was charging. Eventually the nokia sign was showing but just froze there so i soft reset let it charge for a few hours and it still wont turn on.

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Lumia 1020 :: Nokia Phone Only Stays Connected To WiFi When Plugged In

Jul 27, 2014

My new Lumia 1020 was connected to wifi when I began setting it up. I got a data usage warning message the next day, so I made sure it was still connected to wifi - then I got another warning message advising me more charges were being applied to the data plan. I called ATT and explained and was told that the 4GLTE runs all kinds of stuff in the background that uses data and to turn the data off. I did - since then, no more data usage - however - it will not stay connected to wifi after a time out unless it is plugged in. It still shows that its connected to wifi but its not.

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Lumia 1020 :: Nokia Phone Startup Screen After Win10 Update

Jun 4, 2015

My Nokia Lumia 1020 will not load up the display when i unlock my phone. It happened after i updated it to the Windows 10 preview build. I can only access the drag down bar and the settings on it. also i can take phone calls. but i cant interact with the display itself whatsoever.

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Lumia 1020 :: App That Upload High Res Pics Without Connecting It To Computer

Dec 16, 2013

Are there any Cloud Storage apps that let you upload High Res pics without connecting it to computer?

Skydrive is limited to 5MB correct? Is there any way around it?

I will be travelling soon and would hate to have to bring my laptop to have to connect the 1020 to in order to transfer the High Res pictures.

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Lumia 1020 :: How To Remove Demos Including Fake Contacts And Messages From Nokia Phone

Mar 29, 2015

There are fake contacts and pictures and messages that I manually deleted and they came back. I don't see an option for demo removal in settings but this did not happen tome with the first 1020 I owned.

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Lumia 1020 :: WP 8.1 - Unable To Open Several Apps / Complete Downloads And Connect To Computer

Jun 14, 2015

A few months ago, I dropped my phone (the day before my case came in the mail, of course) and the screen went fuzzy, much like an old box tv for several minutes, then rebooted several times before catching up to itself. I'm not sure what on earth happened because of this drop, but since then I have had a huge amount of issues.

First- I cannot complete certain updates on my phone, including some system updates such as for "extras+info" and "Lumia Camera". I get the error code 80070539 on these failed updates, but I do not believe that is the real reason these apps will not update. One method I used to fix this was to make sure I accepted updated terms and conditions for Microsoft, which completed some updates, but I still have several left waiting.

Second- Several apps and processes just do not work at all. Example: settings>applications>photos+camera the screen begins to flip over to the photos+camera menu, then abruptly stops before returning to the applications menu. This exact scenario happens to several other processes throughout the phone, including the calendar app, adding new emails and accounts, etc.

Third- I cannot backup my phone. This is a major problem as I have an abundance of files that I desperately need on my phone, but whenever I attempt to backup my phone, it may make it up to 97% maximum before it says the backup failed. This is the primary reason I haven't attempted a hard reset yet, and I would prefer to avoid doing a hard reset unless we can manage to fix at least the backup issue.

Fourth- My computer will not recognize my phone. I am running a laptop with Windows 8.1, all my drivers are up-to-date, I've uninstalled/reinstalled drivers, etc. but the computer doesn't even recognize that I plug the phone in, even though my phone still charges at a normal rate. I have also tried different computers and different cables. Nothing has proven useful. There is not a place in my computer that I can find a trace of detection of my phone, not under devices/drives/anything.

I will try just about anything that doesn't involve losing all of my data.

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