Lumia 1020 :: Why Won't Phone Sync With Computer
Mar 1, 2015
I have a Nokia Lumia 1020 (obviously) and I'm trying to upload all my photos to my computer because I have a lot and I need more space on my phone. I have a refurbished HP Elitebook 8440p that runs on an Intel i7 processor and Windows 7 (Professional, I think.)
I've tried using multiple USB cables to plug my phone into the computer, and in each of the USB ports, but the computer just doesn't recognize the phone at all- I get no message telling me it's connected and when I look at the devices connected, my phone is not one of them, but my phone does say that it's charging when plugged into the computer, so the cables and USB ports are functional. I also use the cables for charging and the USB ports for flash drives, etc, so I know they all work too.
I tried downloading "Windows Phone app for desktop" from the Windows Phone website, but when I open the app and plug in my phone, it still says "plug in your phone to see what's on it."
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Mar 2, 2015
I've tried literally everything. Multiple USBs and computers. Installing connectivity driver. Restart my phone and computers. When plugged in, the phone will only charge. There is no indication on the computer that a device has been connected (I checked Device Manager and it's nowhere to be found, not even under hidden items). When I plug it into my computer, it's the same as plugging it into a wall outlet. I've read tons of solutions online and tried them all. It makes me think that something has gone wrong with my phone. The issue isn't my computer's USB ports or even the USBs I've tried. It sounds like an issue with my phone. When I first purchased the phone, it was able to sync to the computer and I could transfer pictures from it.
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Jul 29, 2014
My girlfriend and I went on a big trip around Europe recently, and she has a Lumia 1020 (I have a Lumia Icon). Over the last few months, she has not been able to back up her data, apps, photos, etc. properly. It has been hit or miss.
Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.
Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.
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Oct 9, 2014
And then upload the highest quality photo to an image hosting site (like imgur)?
I usually just email myself photos, but when I download them on my computer they are like less than 1mb so it looks like I'm getting a low quality image.
Nokia advertises 41mp pictures and I'm still unsure how to get these to my computer. I have the settings to 5mp JPEG + 34mp DNG
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Jul 28, 2013
I got the 1020 and I love it but I really wanted to play with the larger 35meg pictures but when I sync with my pc its only showing the 5 MP pictures at about 2 megs apace how do I get the large files off the camera....
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Jun 4, 2015
I think about 4 weeks ago, I accidentally switched from JPG to .DNG settings (5 MP + 34 MP DNG mode). I noticed my picture sizes on my onedrive are much smaller(from 10mb to 1mb) and less quality. DNG files are +40MB in size, so its no wonder that onedrive is only uploading what I assume the 5 MP files.
Anyways, when I try to upload the DNG files on my laptop from my camera via usb cord, it doesn't come out right .Not only is it huge(+40mb), but the color is disorted to purplish and very bad quality.
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Dec 16, 2013
Are there any Cloud Storage apps that let you upload High Res pics without connecting it to computer?
Skydrive is limited to 5MB correct? Is there any way around it?
I will be travelling soon and would hate to have to bring my laptop to have to connect the 1020 to in order to transfer the High Res pictures.
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Jun 14, 2015
A few months ago, I dropped my phone (the day before my case came in the mail, of course) and the screen went fuzzy, much like an old box tv for several minutes, then rebooted several times before catching up to itself. I'm not sure what on earth happened because of this drop, but since then I have had a huge amount of issues.
First- I cannot complete certain updates on my phone, including some system updates such as for "extras+info" and "Lumia Camera". I get the error code 80070539 on these failed updates, but I do not believe that is the real reason these apps will not update. One method I used to fix this was to make sure I accepted updated terms and conditions for Microsoft, which completed some updates, but I still have several left waiting.
Second- Several apps and processes just do not work at all. Example: settings>applications>photos+camera the screen begins to flip over to the photos+camera menu, then abruptly stops before returning to the applications menu. This exact scenario happens to several other processes throughout the phone, including the calendar app, adding new emails and accounts, etc.
Third- I cannot backup my phone. This is a major problem as I have an abundance of files that I desperately need on my phone, but whenever I attempt to backup my phone, it may make it up to 97% maximum before it says the backup failed. This is the primary reason I haven't attempted a hard reset yet, and I would prefer to avoid doing a hard reset unless we can manage to fix at least the backup issue.
Fourth- My computer will not recognize my phone. I am running a laptop with Windows 8.1, all my drivers are up-to-date, I've uninstalled/reinstalled drivers, etc. but the computer doesn't even recognize that I plug the phone in, even though my phone still charges at a normal rate. I have also tried different computers and different cables. Nothing has proven useful. There is not a place in my computer that I can find a trace of detection of my phone, not under devices/drives/anything.
I will try just about anything that doesn't involve losing all of my data.
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Aug 14, 2015
Have tried to look this up, but can't find anything.
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Aug 30, 2013
Just got a Lumia 1020 and am coming from a Blackberry. The microsoft account I created will sync email automatically but the Gmail (my main/work email account) does not have the option. Right now the fastest I can get it to sync is at 15 minute intervals. I have a friend with a 920 whose Gmail will sync automatically. Is this a 1020 issue? I may have to return the phone if I can't resolve this issue.
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Mar 6, 2014
I have hard reset my Lumia 1020 today, but after a reset and setup my Hotmail, i have a problem with contacts sync i get a error 80072f30, but my email is sync without problem
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May 20, 2015
On May 18, 2015 I did the software update for my Lumia 1020 and now my phone seems to be experiencing a bunch of issues. Email doesn't refresh and I have to do it manually. My MS account cannot sync email nor calendar. Text messages don't send and various apps (WhatsApp, Facebook, etc.) won't open. Is there any solution to this? If not, how do I roll this back?
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Sep 13, 2013
After being a huge advocate for Windows Phone I'm just about done with it after moving from WP7.5 and Zune to WP8.I can't sync anything using Windows Media Player. I put stuff in the sync list and it looks like it syncs then I check the sync status and everything has "error" in the status and nothing has copied. Doesn't matter if it's songs I own or subscription - nothing syncs through media player. I think I did get it to sync to my wife's 620.
According to MSFT this will not let me sync Zune subscription which is another issue I have - and the biggest issue is that I can't sync playlists period. They show up with 0 songs when I sync using the Windows Phone App. But I was hoping using Media Player might solve that but it's not working.I'm using WIndows 7 on my PC. I'm a long time Zune user/promoter. Right now I can't get music on my phone in any reasonable fashion.
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May 14, 2012
I just bought a Nokia 900 phone today and am now trying to sync it with my computer, but no matter how many times I plug it in, it's inly response is to charge the battery. I downloaded Zune and everything, but it keeps asking to plug in my phone with the USB. I don't know what to do.
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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Aug 11, 2014
Just got my two new phones and Im wondering how to get the LTE on telus to activiate on my phones.
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Sep 1, 2014
For some reason, my Lumia 1020 died on me today for no apparent reason. I had been listening to music on my way to work this morning, put the phone down on the table, and no more than an hour later the phone was off. I tried powering it up, but nothing happens, nothing appears on the screen, no startup vibration, etc. The phone had a full charge before work. I know if there is a batteryproblem, the phone will display a red battery picture, but this has not happened.
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May 13, 2014
When I leave the phone sitting for a few minutes it drops from H+ to H meaning I can't access the internet on IE or receive Whatsapp messages. If I toggle flight mode on and off or restart the phone it works fine for maybe 10 minutes or so.
I have network selected manually, I have tried automatic selection, it makes no difference. I also have 3G set as the highest connection speed. I upgraded to WP8.1 last week but have had no issues until now.
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Jul 24, 2014
About a month ago my Lumia 1020 randomly began turning off. I actually just purchased the phone used off eBay around the end of April. The phone itself was in great condition, but I wonder if I would up with a defective model. Since I bought the phone used, I suppose I'm out of luck when it comes to manufacturer's warranty?
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Dec 29, 2015
I have a lumia 1020 that i received 2 years ago. i kept it nice and took good care of it. but 3 months ago i tried to update it to windows 10, but i didn't like it so much and got troubled with lots of bugs. so I "factory reset" my phone, so i could return to windows 8.1 again, i came across some kind of spinning gears when resetting. i thought everything would go on, but it seem like to stuck in 30 minutes. Later it shutdown, and begin the update process again.
I can't shut down the phone it the condition, only soft, hard. etc resets works, and when i use one of them. there appears a "low battery sign" that means i have to plug the the charger, afterward it goes back to the the spinning gears, and that is the bootloop. i tried many alternative solutions as the "key combination" or "programs on pc that reset the phone" my phone won't sync with the pc as it should do. it only charge. Now i simply don't know what to do.
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Apr 28, 2014
My new 1020 doesn't seem to connect to my PC. My 920 connects just fine, I plug it in, I hear the USB connection sound and the app pops up. But my 1020 on the same cable, nothing. The Device Manager doesn't even pick up that anything is there, though the phone does show that it's being charged. I know it's not the cable, and b/c my 920 works it's probably not the PC. I'm worried b/c I installed 8.1 on both my phones and technically that voids the warranty. So if this is a bad device, I may be screwed.
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Feb 8, 2015
I try everything to switch on my nokia lumia 1020 but not respond....
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Jun 8, 2014
I just got a lumia 1020 locked to Rogers network, I now tried 2 different unlocking sites and both have failed to give me an unlock code. I am pretty sure that I have given the correct imei code as I had another person verify the number I gave.
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Aug 1, 2013
Does the 1020 have FM Radio? If so, how would one access it?
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Jul 31, 2013
total smartphone newbie here, seriously considering the 1020 but had a quick question. If I want to use my wifi instead of cell data, is this the correct setting?
Defining Internet Connections:
On the Start screen, swipe left Tap "Settings" Go to "Wi-Fi" Make sure that "Wi-Fi networking" is enabled Select the connection that you wish to use
To use a mobile data connection:
On the Start screen, swipe left and go to "Settings" Tap "cellular" Switch "Data connection" to "On"
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Sep 11, 2014
I have tried to connect my lumia 1020 to PC and it's not recgonize it's connect only as charger .. it was good but now i didn't know what happen .. i tried all things likes :
restart my phone
restart my pc
install windows phone app ( didn't recgonize phone as connected )
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May 17, 2015
My Nokia Lumia 1020 will NOT connect to my surface pro 2. I have looked high and low on the internet for a solution. The problem in my opinion lies in the detection and installation of the drivers to the SP2. It plugs in and charges but the computer doesn't detect that there has been anything plugged in. Nothing shows up in file explorer or device manager. But my old Lumia 920 was recognized. Here are a few of the different solutions that I have tried and have fail to fix my problem.
Soft reset when plugged in to install the missing drivers (failed)
Switching different cords to make sure I was using a data cable (failed)
Tried plugging it into multiple different PC's and even a mac (failed)
The stupid phone will not show up anywhere! I am running Windows 10 mobile but I have had this problem in 8.1 for over a year since I bought the phone. This even happened with my first Lumia 1020 I owned when the phone first came out! (Which shattered)
I think the root of the problem lies in the hardware of the phone itself. My guess is the USB port is damaged so it doesn't fully read or something along those lines. It takes a good 5 hour for a charge which seems long to me but I'm not sure.
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