Lumia 1020 :: Phone Won't Connect To Computer Or Backup
Jul 29, 2014
My girlfriend and I went on a big trip around Europe recently, and she has a Lumia 1020 (I have a Lumia Icon). Over the last few months, she has not been able to back up her data, apps, photos, etc. properly. It has been hit or miss.
Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.
Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.
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Jun 14, 2015
A few months ago, I dropped my phone (the day before my case came in the mail, of course) and the screen went fuzzy, much like an old box tv for several minutes, then rebooted several times before catching up to itself. I'm not sure what on earth happened because of this drop, but since then I have had a huge amount of issues.
First- I cannot complete certain updates on my phone, including some system updates such as for "extras+info" and "Lumia Camera". I get the error code 80070539 on these failed updates, but I do not believe that is the real reason these apps will not update. One method I used to fix this was to make sure I accepted updated terms and conditions for Microsoft, which completed some updates, but I still have several left waiting.
Second- Several apps and processes just do not work at all. Example: settings>applications>photos+camera the screen begins to flip over to the photos+camera menu, then abruptly stops before returning to the applications menu. This exact scenario happens to several other processes throughout the phone, including the calendar app, adding new emails and accounts, etc.
Third- I cannot backup my phone. This is a major problem as I have an abundance of files that I desperately need on my phone, but whenever I attempt to backup my phone, it may make it up to 97% maximum before it says the backup failed. This is the primary reason I haven't attempted a hard reset yet, and I would prefer to avoid doing a hard reset unless we can manage to fix at least the backup issue.
Fourth- My computer will not recognize my phone. I am running a laptop with Windows 8.1, all my drivers are up-to-date, I've uninstalled/reinstalled drivers, etc. but the computer doesn't even recognize that I plug the phone in, even though my phone still charges at a normal rate. I have also tried different computers and different cables. Nothing has proven useful. There is not a place in my computer that I can find a trace of detection of my phone, not under devices/drives/anything.
I will try just about anything that doesn't involve losing all of my data.
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Mar 1, 2015
I have a Nokia Lumia 1020 (obviously) and I'm trying to upload all my photos to my computer because I have a lot and I need more space on my phone. I have a refurbished HP Elitebook 8440p that runs on an Intel i7 processor and Windows 7 (Professional, I think.)
I've tried using multiple USB cables to plug my phone into the computer, and in each of the USB ports, but the computer just doesn't recognize the phone at all- I get no message telling me it's connected and when I look at the devices connected, my phone is not one of them, but my phone does say that it's charging when plugged into the computer, so the cables and USB ports are functional. I also use the cables for charging and the USB ports for flash drives, etc, so I know they all work too.
I tried downloading "Windows Phone app for desktop" from the Windows Phone website, but when I open the app and plug in my phone, it still says "plug in your phone to see what's on it."
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Apr 25, 2014
Is there any way possible to actually make a backup image of my 1020?
The only other smartphone I've had prior to this was an iPhone and one thing Apple did right was making a backup image. If I had to get my phone replaced, I'd just sync it with iTunes and it the new phone immediately had all the settings and screens my old phone had right down to whatever websites I had up last.
I see there are backup options on here but it doesn't seem to actually make an image.
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Mar 2, 2015
I've tried literally everything. Multiple USBs and computers. Installing connectivity driver. Restart my phone and computers. When plugged in, the phone will only charge. There is no indication on the computer that a device has been connected (I checked Device Manager and it's nowhere to be found, not even under hidden items). When I plug it into my computer, it's the same as plugging it into a wall outlet. I've read tons of solutions online and tried them all. It makes me think that something has gone wrong with my phone. The issue isn't my computer's USB ports or even the USBs I've tried. It sounds like an issue with my phone. When I first purchased the phone, it was able to sync to the computer and I could transfer pictures from it.
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Aug 19, 2015
How to take Whats App backup in phones without external storage (lumia 1020)
I want to format my lumia 1020 , but how can i restore whatsapp chats later .?
Since its has no external card support , how can i save the backup files before hard resetting the phone
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Aug 23, 2014
I'm trying to restore a 1520 from a backup that was created on a 1020. It's not working and I can't explain why. When I restored a back up from a 920 to the 1020 it worked flawless. So here is more information ....
Lumia 920 with firmware Black and WP8.1 to Lumia 1020 with Black and WP8.1 works.
Lumia 1020 with Black and WP 8.1 UP 1 to Lumia 1520 with Cyan and WP8.1 does not work, backup doesn't show up, but the old backup from the 920 shows up.
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Oct 9, 2014
And then upload the highest quality photo to an image hosting site (like imgur)?
I usually just email myself photos, but when I download them on my computer they are like less than 1mb so it looks like I'm getting a low quality image.
Nokia advertises 41mp pictures and I'm still unsure how to get these to my computer. I have the settings to 5mp JPEG + 34mp DNG
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Sep 11, 2014
I have tried to connect my lumia 1020 to PC and it's not recgonize it's connect only as charger .. it was good but now i didn't know what happen .. i tried all things likes :
restart my phone
restart my pc
install windows phone app ( didn't recgonize phone as connected )
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May 17, 2015
My Nokia Lumia 1020 will NOT connect to my surface pro 2. I have looked high and low on the internet for a solution. The problem in my opinion lies in the detection and installation of the drivers to the SP2. It plugs in and charges but the computer doesn't detect that there has been anything plugged in. Nothing shows up in file explorer or device manager. But my old Lumia 920 was recognized. Here are a few of the different solutions that I have tried and have fail to fix my problem.
Soft reset when plugged in to install the missing drivers (failed)
Switching different cords to make sure I was using a data cable (failed)
Tried plugging it into multiple different PC's and even a mac (failed)
The stupid phone will not show up anywhere! I am running Windows 10 mobile but I have had this problem in 8.1 for over a year since I bought the phone. This even happened with my first Lumia 1020 I owned when the phone first came out! (Which shattered)
I think the root of the problem lies in the hardware of the phone itself. My guess is the USB port is damaged so it doesn't fully read or something along those lines. It takes a good 5 hour for a charge which seems long to me but I'm not sure.
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Aug 4, 2015
So my Nokia Lumia 1020 was upgraded to 8.1 via Preview for Developers a few months ago and Wi-Fi/Cellular data was fine. I updated to Lumia Denim at one time and for some reason, Wi-Fi did not work. I tried using the Windows Phone Recovery Tool 2.1.1 and Wi-Fi still did not work. Then I downgraded from Denim to Cyan, and Wi-Fi still didn't work. I tried the Windows Phone Recovery Tool (same version) again, and Wi-Fi did not work.
In addition, I tried adding my Wi-Fi as a hidden network. Still didn't work. By the way, my Wi-Fi is WPA2-PSK, and I have AES encryption.
So here are some specs of my Lumia 1020:
OS version: 8.10.14226.359
Firmware revision number: 3051.50009.1451.1001
Model: NOKIA 909
Carrier: AT&T
Software: Windows Phone 8.1 Update
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Jun 3, 2015
I can't connect my Lumia 1020 to my PC. When I cable it in, I see in device manager under "other device" that the phone is listed with a yellow point. I tried to uninstall it and the replug it in but this does not work. I followed the instructions at: support.microsoft.com/en-us/kb/2749484 but without success. My phone still won't be recognized.
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Sep 13, 2013
How to connect to my company's WPA2 Enterprise WiFi. I have tried this multiple times and it never gives me the option of inputting my username and password for my network.
Steps I took: Settings--Wi-Fi--Advanced--hitting the "+" at the bottom of the page--entering the name of my Enterprise network--it asks for my password BUT it never prompts me for my username, which is required to log in.
Before it's asked: I have the latest firmware installed on my phone. This network has allowed multiple iPhones to connect and an old HTC incredible phone.
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Jul 2, 2015
I am using Nokia Lumia 1020. It has been having a trouble auto connecting Flight Mode. I can not use my mobile as a result of that. It connecting automatically WIFI connection as well. I can not off both Flight Mode and WIFI manually as they connecting automatically.
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Jan 15, 2014
How can I backup my contacts?
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Oct 30, 2014
I've Searched A Lot On Internet To Find Out The Offline Backup For My Lumia 1020. Like It Was For Older Phones Like Nokia 701, N8 And Else.. . But I Didn't Found Any.
Is There Any Possible Way Or Any App Like Nokia Suite That Can Synchronize My Phone And I Can Take Offline Backup Of My Contacts And Text Messages In My PC.?
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Jun 4, 2015
I think about 4 weeks ago, I accidentally switched from JPG to .DNG settings (5 MP + 34 MP DNG mode). I noticed my picture sizes on my onedrive are much smaller(from 10mb to 1mb) and less quality. DNG files are +40MB in size, so its no wonder that onedrive is only uploading what I assume the 5 MP files.
Anyways, when I try to upload the DNG files on my laptop from my camera via usb cord, it doesn't come out right .Not only is it huge(+40mb), but the color is disorted to purplish and very bad quality.
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Dec 30, 2013
I have a Lumia 1020 and love taking photos with it and I love using G+. Using G+ on the web apps on WP8 isn't too shabby but I hated getting pictures and videos to it because it'd mean I'd have to plug in my phone to my pc and upload the photos to G+ from there. Well, that is no longer the case!!
Google released the new version of Picasa today which is the Program for Mac/Windows that allows you to manage your G+ photos on the computer. One of the biggest features they added today way autouploading photos on your PC to G+. WP8 already autouploads to skydrive so I pointed the picasa autoupload folder to my skydrive folder on my PC and it works FLAWLESSLY!!
If you want to do this you just need a few things.
1. Install Picasa on your PC/MAC
2. Install Skydrive on your PC/MAC
3. Point the Picasa Autobackup folder to your Skydrive photos folder on computer
So you'll take a photo, it'll auto back up to Skydrive, which then syncs with your PC. Picasa then grabs the photos as they are downloaded to your PC and uploads them to G+!
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Oct 28, 2013
At start up your asked to sign in...but you cant because your not setup...so you cant retrieve your backup. how do you get your backup?
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Dec 16, 2013
Are there any Cloud Storage apps that let you upload High Res pics without connecting it to computer?
Skydrive is limited to 5MB correct? Is there any way around it?
I will be travelling soon and would hate to have to bring my laptop to have to connect the 1020 to in order to transfer the High Res pictures.
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Apr 22, 2015
Starting just in recent days, whenever I try to connect to a WiFi network I get the message "Can't Connect. The WiFi network <network name> didn't respond. Try again later."
Other devices, including other Windows Phones, are connecting to these networks no problems.
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Oct 28, 2015
My lumia 1020will not connect to my network. Yet my old 820 will. Same password same network....
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Oct 31, 2015
Last night, I saw an article about driving mode and thought I'd set it up on my 1020 to try it out. (It would let me stop notifications of texts while I'm driving, but still take Bluetooth calls.)
Today, my phone wouldn't connect to my car's Bluetooth. I decided to disable driving mode as it was obviously causing the problem, but the on/off option was greyed out.
Eventually, after a lot of to-ing and fro-ing, I decided the only option was to reset the phone to go back to driving mode not being set up. You can imagine what a hassle that was. But the phone still doesn't recognise my car, or, it seems, any other Bluetooth devices.
It is galling, because my new car (a Mini Cooper) doesn't have a Cd player, so Bluetooth is the only way I can play music.
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Feb 2, 2014
I'm having some weird issues with the WIFI connections when my phone is on airplane mode. I can't connect to both of my home WIFI - 2.4GHz and 5GHz. Both of the SSIDs are not being displayed at all, until I turned off airplane mode. However, both my Nexus 7 (2013) and HTC One are working fine with their airplane modes.Is this some crazy limitations of Windows Phone again?
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Jun 14, 2015
How to get some pictures back. A long time ago my HTC One got smashed and I could not unlock the screen to get all the content off of it when I plugged into the computer. Well I moved and lost the phone, however, I still have the back up files in my dropbox. I used the HTC One Backup app to back it up and stored the backups in dropbox.
Those files are in there but it doesn't seem possible to restore them to my mac. I'm trying to avoid buying a used HTC One just to restore the backup and get the pictures.
Any way to restore that backup to a PC or Mac? Or any other way to get the pics out of those backup files?
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Dec 9, 2012
Cant understand why the backup to PC of vital Lumia phone information such as contacts, calendar and messges can not be easily and quickly achieved as with the Nokia suite and N8. I believe it is synced automatically to Sky-drive but I cannot find evidence of this. I would like to have control of this data for easy retrieval and stored on my PC. Windows phone software on my PC is sub standard in comparison with Nokia Suite. It is clunky, contacts cannot be backed up, photos have no picture reference when transferred and the overall Windows Phone software on my PC is second rate in contrast to the Windows Phone 8 phone experience. Can anyone enlighten me on how I can easily copy my contacts to PC. No problem getting contacts into the phone. Just unclear on how to get a copy of them out.
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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