Lumia 1020 :: Nokia Software Recovery Tool Doesn't Recognize Device
Aug 8, 2014
I tried resetting my phone back to 8.0 so I could have the Cyan firmware installed on my 1020 along with 8.1 Update 1, however the program won't recognise the device:
The Software Updater for Retail says the exact same thing too.
How to rectify this? Or if not, any ETA on when the Cyan update can be expected to be available for Dev Preview users? I have a 930 as my daily driver now but, as an amateur photographer and filmmaker the 1020 is still a highly useful device for me.
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Jul 22, 2014
I've problem after downgrading my lumia 1320 from wp 8.1 dp to wp.8.0
The downgrade went successfully but Nokia Software Recovery tool doesn't read my phone anymore... I am running windows 8.1 as in the picture ....
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Nov 26, 2015
After setting up my Lumia 950 XL I decided to reset it. Apparently when I added my work account, the settings mandated BitLocker be turned on. So now when I try to start the phone it goes to a BitLocker screen and won't go past. I saw online that I should be able to use the Windows Device Recovery Tool to fix this but I get a message saying the package isn't available yet for it.
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Jul 26, 2015
My phone is a Nokia 1020. I installed the Windows 10 preview. I found that the camera didn't work properly so I used the recovery tool to revert back to Windows 8.1. Now my phone thinks it is a Nokia 909 instead of a 1020.
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Dec 20, 2015
This is strange. I'm running the latest Technical Preview of W10M on my Lumia 1520, and have decided I want to revert to WP8.1.
I believe the way to do this is to use the Windows Device Recovery Tool, currently at V3.1.5.
The WDRT installs just fine. When I run it and plug in my phone, it correctly identifies it as a Lumia 1520, and my phone correctly asks permission to let its USB port be used (which I OK, of course).
WDRT says "Please select device to continue" and I click on the picture of the Lumia 1520. At that point it goes to the "Reading device information" page and just sits there forever, showing the spinning circle and "Please wait".
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Mar 9, 2015
like my title states how would I install denim using the recovery tool? I tried looking on here for a step by step and I'm surprised there is no manual or instructions on how to do this.. is it difficult? is it as easy as pressing a button and let it do it's thing? I would need the HK variant of Denim.
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Dec 3, 2015
I have multiple times a day complete crashes requiring manual reboots on my 950 XL. I tried a full reset without using a backup and that mildly worked. I was now trying to use the Windows Device Recovery Tool 3.1.4. It recognizes the phone but says "Package not available for this device." I got it from microsoft's website and it has firmware version.
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Jul 25, 2014
I'm trying to roll back my Lumia 1520 DP via Nokia Software Recovery Tool.
The tool fails downloading the firmware file (.ffu) due to checksum error. It will retry and get stuck again at 100%.
The log looks like this:
I have also tried using NSU with other RM-937 product codes and they all fail...
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Aug 23, 2015
I'm on the latest W10 TP, and want to go back to 8.1. Will using the recovery tool erase all my photos from the SD card? I have almost 30gb of photos and when I try to back them up to my PC (via copy paste) it never works. It just freezes up.
edit: my photos are now copying over to my PC. I guess it just took a while calculating all that data? I'd still like to know if the recovery tool erases the SD card though.
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Jul 23, 2014
I recently downgraded from 8.1 DP to 8.0, to make sure that I could upgrade to Cyan.
I had gotten a lot of games through Nokias promotion, Civ, MC4 etc. Is there any way to get them back, or would I have to pay for all of them?
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Mar 8, 2014
I've recently (like earlier today) gotten ahold of MPAtool so I can get all my album art back into place.
First off, the app is awesome and if you don't currently use it, I'd highly recommend it.
ONLY problem is those "dummy files".
Every Youtube video I see on it instructs you to go to the "Music + Videos" icon, select "music", then while under "artists" you hit the # so you can bring up the alphabet of artists, from here you select the globe on the bottom right of the screen. Doing this then bring up the MPA tool dummy "artist" and you are under the "albums". Swipe left to go to songs. Hit the select icon on the bottom row so now you can easily "select all" and then delete them all at once.
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Sep 1, 2014
Yesterday I bought a brand new 5S. After configuring and charging it, I plugged it into my PC, which runs on Windows 8, and saw that there was an iOS 7.1.2 software update. I started the update but just when it was about to end, the loading bar changed to 'Waiting for iPhone' and my phone had the 'connect to iTunes' screen pop up. After about 10 minutes, I unplugged and replugged the phone, but iTunes had failed to recognize it and it was now stuck in recovery mode. I've already seen all the articles about this problem and none of them have worked; I've tried reinstalling iTunes, tested the USB (which worked on my sister's phone) performed a hard-reboot and put my phone into DFU mode but to no avail. It's been 13 hours of searching the web - is there anything I can do?
Info:
iPhone 5s, iOS 7.1.2
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Aug 8, 2014
My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.
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Sep 21, 2013
I was looking to play a movie from my HTC One through my 360 and onto the big screen. This was quite a simple process when I had my old Samsung Galaxy S2 but it seems to be a little more tricky with the HTC One. I have tried a number of external applications (smartglass etc) and USB Debugging doesn't do the trick. How do I play a movie from my phone onto the Xbox? It simply doesn't recognize the phone as a portable device.
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Aug 8, 2014
I have: Lg G3 and MacBook Pro. When I plug in the phone to the Mac with the USB cable, it just doesn't recognize it at all. I already installed driver and an app of Android File transfer. Nothing worked. What to do???
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Apr 19, 2012
When I connect my phone to my computer it makes a noise but doesn't show the iPhone under my computer it also doesn't charge the iPhone when it is connected to it except for a few seconds when I reboot my laptop. When I search under Device manager there is absolutely nothing there. I was attempting to restore my phone yesterday and couldn't do it on my phone alone nor when plugged into my computer so I restored it to a back up on another computer. Also every other computer I've plugged it into recognizes it right away but none of the other one's are mine please assist I don't want to lose all my app's and music thats stored on this computer and I'm going off to college in the fall.
Info:
iPhone 4, iOS 5.1
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Jul 1, 2015
My computer doesn't recognize my device when it is plugged in.
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Jul 28, 2012
Afternoon, my blackberry was stolen last night so i have gone onto the blackberry protect site to wipe up my data, etc. but the site shows 'add device'. my device is not showing? i know it was definitely installed on my phone because it always used to tell me that my backup was successful after backing up and also, it is on my blackberry app world.
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Nov 22, 2014
my lumia 1520 often dont recognize touch. I have to lock and unlock to make it work or even restart sometime , irritates me to the core..
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Mar 15, 2015
I purchased a used icon yesterday and downloaded Lumia camera. The app said I needed denim and maybe 20 min later I got a notification saying welcome to denim (no loading screen or spinning gears etc). I try Lumia camera again and it says I still need denim. Extras and info says I have denim and resets haven't solved the problem (simple power down and the volume power button combo).
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May 22, 2015
got my new 1020 yesterday and update it all the way to the Denim update. I'm not sure if it caused by that, but now I can't make Voice messages on WhatsApp or facebook massager or voice search..
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Jan 6, 2014
I noticed this glitch first on Christmas morning when I was using Pandora, the volume wouldn't change and I had to restart the phone to make it work again, then again two days after but using the music and video app. Now again as I type this, I have the developers preview updates along with gdr3 and Nokia black.
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Oct 24, 2013
I want to get either the 1020 or the 1520 but they are at&t exclusives. Can I get a lumia 1020 or 1520 without a plan and use it WiFi only like an iPod touch. Is a sim required during the start up process? If a sim is not required, will I be able to use all the preloaded apps and get updates even if it is not activated with a wireless network?
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Apr 8, 2014
My new 1020 doesn't seem to focus on (especially) close-up objects ! Everytimes i tap on the subjects to focus (close-up / macro), the camera unable to lock the focus ! Is it normal for 1020 or manufacturing defect ?
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Oct 21, 2013
I dropped my phone from my car and now the macro setting doesn't work. and it doesn't autofocus. :( I have warranty except I did the gdr3 update. lol...
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Aug 30, 2013
I decided to reboot my phone because the battery seemed to be running lower than normal, now there's no display at all and I don't know if it has broken. When it's plugged into the computer it is still recognized, but theres no display.
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Mar 23, 2015
I have been having a serious issue with my Lumia 1020 there is no audio from the phone what so ever. I cant hear people when they ring and they cant hear me. The phone does not let me play music on it or play videos unless I go onto the internet and look at a youtube video but there is still no sound from it. Another issue is that when I go onto the camera app and select to take a video the phone closes its self out of the app. It does this same thing in other apps were I try to play any type of audio. There is no volume control because when the buttons are pressed a small gray strip across the top of the screen appears and goes away after a couple of seconds. Mechanically the buttons work as a have performed multiple master resets on the phone which involves using the volume down button.
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Oct 9, 2013
I've recently upgraded from a Lumia 800 to the 1020. One things I've noticed is that when I'm streaming video from YouTube, etc the 1020 doesn't show how much of the video has been buffered. The 800 used to show me with every app, whether is was browser videos or through MetroTube/Supertube. None of these show how much has been buffered on the 1020. Is this a WP8 bug?
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Feb 17, 2014
I loaded all my accounts and all my contacts are there but when someone calls the caller id doesnt match to my contacts and just shows the number, if I go to save that call to a contact, the number is already there..
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Apr 11, 2014
In Nokia Camera,
1) In Camera Mode:----
OIS works with Auto Focus
OIS works when we manually set focus to infinity
But OIS doesn't work when Focus is on Manual.
However In Video mode,
OIS works in all 3 cases, i.e. OIS works whether focus is Auto or to infinity or Focus is Manual.
Let us request Nokia to look into this matter and release an update to Nokia Camera app to fix this issue.
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Dec 31, 2014
I am having trouble picking up audio while taking a video on my 1020. The speaker will play other audio (music, videos, internet videos), just not when I record. Also nothing comes out of my speaker phone when I switch it on. My phone updated to a newer version and that's when it stopped working.
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