I attempted to do an ios update tonight...I think it was from 5.0 to 5.01 (not sure). It went through the downloading process and I believe it was at the point of restarting/installing, not quite sure, I wasn't totally paying attention. But then I got a message from iTunes saying that an unknown error occurred and the update could not be completed. Now my phone appears to be completely screwed.
I'm left with a screen on my phone that has the iTunes logo at the top and below is an image of the iPhone USB connector. I can't get away from the screen...turn off/on, hard reset, etc all takes me back to that same screen. What's worse, my iTunes is no longer showing my phone as an option. It's like my phone is no longer recognized at all. I've unplugged and plugged it back in several times. I've restarted iTunes, restarted my computer, etc.
My Iphone is completely frozen and will not turn on. I have held the power button down for like 30 seconds and still nothing. It's even on the charger and still will not come on. What can I do?
My second BB bold 9930 is frozen. It stops on either the 1 - Verizon startup screen OR 2-BB home screen, depending on what happens after rebooting. Completely unreponsive to all buttons except reboot when on BB home screen.
I have done the following: soft reboot, multiple soft reboots, hard (battery) reboot. AND...Because the phone is completely stuck, my BB desktop software manager can NOT read/connect to phone...."connecting to phone".. If NOT, can I somehow retrieve the information located on 'my device'...as opposed to stuff stored on media card?
It has been freezing up the last couple of days. I downloaded I took this on my phone app from bb apps and since then its completely frozen, cant switch on or off and just have a message that the phone cannot access data. I have tried taking battery out and leaving for over 10 mins, cant do a soft or hard reset as need to get into the phone and cant.
I downloaded an application for my phone, and now its completely frozen. I cant use any keys, nor my track pad. It wont even recognize it on my computer. Yet when the back light goes out and I press a button. The screen lights back up, but I still cant use any buttons. I have tried taking my battery out loads of times, but it doesn't seem to work, I have even left the battery out for a couple of hours and that still hasn't worked.
It said I would not be able to use my phone for 2 hours if I did the upgrade so I clicked ok. Two hours passed and the upgrade was still at the 10 % backup process. I took my battery out to hope I could use it again but it starts up and own the exact same thing. Goes to 10% and freezes out.
I tried to access my phone to read a text message, only to find it had completely frozen. I did a battery pull and my phone came back on, only to see an error message saying "error application uncaught exception" or something along those lines, and my SMS app had been deleted from my phone. i clicked "show all" and nothing came up. i tried to connect it to blackberry desktop manager twice to update the software to see if that had any effect but it kept getting stuck on the back up on my computer, so I disconnected it both times. I tried to install the software update on my phone itself, and now its stuck on the back up data page (again) but this time on my phone. It says "social feeds 0%" and "overall back up progress 5%". I did another battery pull but its brought me back to the same screen and I cannot use my phone at all.
received automated message re latest update to iOS this morning via iTunes. Connected iPhone, downloaded update, started to load to 'phone then it stopped with the status bar (below apple logo) on 'phone ~85% complete.
how to deal with an iPhone app that has frozen in mid-update without deleting it and re-installing it? I don't want to loose the saved data in it but it just won't play ball...
So about 20 minutes ago I connected my iPhone to my computer and iTunes prompted me to update it. I accepted, but as it was applying the updates some type of error popped up. Long story short, it failed to update and now when I turn on my phone it's frozen with the screen showing the USB cord & iTunes icons. I've tried: -Shutting it down by holding the sleep/power button-Shutting it down by holding the Home + sleep/power button-All of my USB ports on my computer-Reinstalling iTunes As soon as I turn it on, it briefly shows the Apple icon then it goes back to the same screen with the iTunes/USB icons. When I connect it to my computer it makes the connection sound but it won't register on iTunes.
I have an iPhone 5s 16GB that has been installing the new iOS 8 update (8.1.2 I believe?). After being prompted to install the update, I agreed to the terms & conditions and hit "install." After seemingly flying through the first 9/10ths of the update, the progress bar under the Apple logo has not moved for a solid few hours now. I have not had this problem with previous updates. Is there any action that I should/can take without wiping everything from the phone?
Does anyone know how to fix my iphone as right now its an expensive paper weight,as all i can see is the screen that states plug into itunes, and when I do it states needs restoring, I try this and comes up with an error 6 .
Last night I received a software iOS 7.2 update for my iPhone 5 and iPad. when the software was nearly completed both the iPhone and iPad froze. I can't even turn them off now. What should I do?
This morning I downloaded and started to install the latest iOS software update and the phone has frozen.... I have the screen with the apple logo and the bar graph the has stopped half way along during the installation phase... What do i do.... I cannot contact apple support cause they want a serial number which I cannot get while the phone is frozen...
I updated my IOS overnight and this morning tried to go through the setup. I got stuck on the terms and conditions page and now am unable to press next.
While doing a software update and trying to update my phone, the update was not successful and my phone froze up with a picture of a usb connection pointing to the iitunes logo.
Just downloaded the update 5.1.1 and tried to install it. But the install failed and now my iphone 4 is frozen with the itunes logo and the usb logo. What should I do?
My iPhone 4 was in the middle of an update and froze. I tried to turn it off but now it has a blank screen and is buzzing, cannot get it to shut off, or stop buzzing. I did not get it wet, and I have no idea what to do next.
iphone ios update failure - my phone is frozen on the apple icon screen with the progress bar underneath almost to completion for hours - phone will not shut down and frozen on this screen -What do I do -
When I connected my blackberry to the desktop software, I noticed that there was an update from version 7.0 Bundle 1672 to 7.0 Bundle 2395. I selected Update and now the update appears to be frozen. however I am told that if i disconnect, it could render the device unusable. See screenshot.
When I plugged my phone into the computer to charge, an update came up on bb desktop manager - to update to the 6.0 Bundle 2467 - and I began the update. After a few minutes I realized that I should back up my phone before updating but bb desktop wouldn't let me - it said that IT needed to update. So the device software update paused until the desktop update was complete. When it was finished, the device update continued...and I didn't backup.
Somewhere in the middle of the update (after about a half hour) the phone blinked, there was a funny "beep" and a message came up that the update could not continue. The phone had rebooted but was stuck at about 65%. I let it sit for a few minutes, still not moving. Pulled the battery, let it sit for a few minutes like that and re-inserted. Started to reboot, then stalled again at the same spot. Pulled the battery after another few minutes and waited about 15 minutes.
When I put the battery back in, the phone quickly booted up completely...but because the updater stalled mid-update Everything is lost! Contacts, Calendar, Memos. Is there any way at all to recover anything?? Or is all my data lost somewhere in cyberspace? There is a small file, about 5MB called Blackberry Contacts so I thought I could sync the files from there, but I don't know how!
I am attempting to update the OS on my BB Bold 9700, as suggested by the BB Deskyop Sofware. The update started and seemed to be progressing but about 3/4 of the way through it is frozen at "Loading module"net_rim_speech_data_en_US.cod".
What should I do? The system warns "do not disconnect your device or stop this process as it could make your device unusable"
Later: I solved this problem by disconnecting the phone from the PC and downloading the OS6 package from the Blackberry.com/Downloads site, re-installing the Blackberry Deskop Sofware and re-starting the update process, this time with all power saving on the PC turned off.
My son has a blackberry curve 9360 and was doing an update. The phone was trying to restart to complete the process and has got stuck. It keeps trying to restart over and over again. We don't even get to the menu. We have tried removing the battery and tried to restart by pressing the alt, aA(arrow) and del button together but it doesn't work.
