BB Torch :: 9800 Completely Wiped During Update
Aug 22, 2012
When I plugged my phone into the computer to charge, an update came up on bb desktop manager - to update to the 6.0 Bundle 2467 - and I began the update. After a few minutes I realized that I should back up my phone before updating but bb desktop wouldn't let me - it said that IT needed to update. So the device software update paused until the desktop update was complete. When it was finished, the device update continued...and I didn't backup.
Somewhere in the middle of the update (after about a half hour) the phone blinked, there was a funny "beep" and a message came up that the update could not continue. The phone had rebooted but was stuck at about 65%. I let it sit for a few minutes, still not moving. Pulled the battery, let it sit for a few minutes like that and re-inserted. Started to reboot, then stalled again at the same spot. Pulled the battery after another few minutes and waited about 15 minutes.
When I put the battery back in, the phone quickly booted up completely...but because the updater stalled mid-update Everything is lost! Contacts, Calendar, Memos. Is there any way at all to recover anything?? Or is all my data lost somewhere in cyberspace? There is a small file, about 5MB called Blackberry Contacts so I thought I could sync the files from there, but I don't know how!
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Apr 16, 2015
Updated the phone yesterday after Sony released new update to Lollipop ( meant to fix all the bugs that lollipop had) and my ENTIRE card was wiped. Over 2500 songs gone in an instant. I am so totally over this whole android Sony screw up I can't even express it in words.
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Jan 20, 2012
I have had a password on my phone for quite a while now. I plugged it into my laptop this morning to update it, and it asks for my password. I enter it in, it comes back "Incorrect". This went on for 4/5 attempts. I tried the last attempt, and my phone completely wiped itself!
I was entering the right password because I could see what I was typing, it showed my the password I was typing. So I knew very well that it was the right password. Not a problem though right? I could jsut restore it. I open blackberry protect and ALL MY BACK UPS are gone. Unbelievable! I was forced to restore my old contact list from my previous blackberry.
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Oct 26, 2011
I had my torch 9800 almost a year now and I woke up saturday morning to find it completely off and it was on charge all night, I've tried taking the battery out and putting it back in. I've also had the battery out for 24 hours and when I put it back in the red light comes on for about 20 seconds (steady not flashing) and the goes off but that's only happened the once other than that I've had no luck. I've left it on charge tried a different battery and it still doesn't work. I've also put by battery in another torch and it works fine.
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Dec 22, 2011
When I plug in my torch at first the bolt comes up but then half way through charging the plug comes up and it isn't finished charging. What can I do about this.
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Sep 23, 2011
Last night, it seems my world totally collapsed when I discovered my Blackberry Bold 9900 was factoring setting up, everything gone, my text messages with important information, my photos, BBM contacts, saved password and data, my calendar appointments, both email accounts and all my new contact details. I'm just devastated, just so shocked. If I could cry, I would.
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Aug 12, 2011
whether there will be an update for the BlackBerry Torch 9800 to update to OS7. ive seen OS7 in action and it would be nice to enjoy it hands on without purchasing another phone, seeing how i recently purchased this phone only 3-4 months ago.
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Oct 30, 2012
how can I update my BB tourch 9800 Os6 to. Os7Many applications does not work in my phone. What can I do.
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Aug 12, 2011
I know there's an update for my device but desktop software will not allow me to install it onto my device. I have gone to http://us.blackberry.com/support/downloads/download_sites.jsp and selected Bell Mobility and I have downloaded the software I would like to install for my device. Many forums say that I should be able to open desktop software and it should appear in my update section to load into my device, but unfortunately it doesn't show up. Its located in my downloads folder right now and I would like to get it onto my device.
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Jan 12, 2010
Can I update to OS V7 with my bb Torch 9800?
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Sep 29, 2012
I have tried to do so both OTA and through the desktop software on both a mac and PC. On the mac all it says is we can't connect to the update server, within literally 1 second, I mean is it even trying? On windows it says theres 0KB space to install the update when on the home page clearly shows there is 3.6GB of free space. I'm trying to stay patient but this is ridiculous.
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May 12, 2011
I received an email link for the BB 6.x upgrade today and tried to upgrade it from the phone but it won't allow it and says to use the desktop manager. When I try the desktop manager, it says there are no updates for my device. The OTASL diagnostic update says " request failed 22c67b020110512204609 01 of 01". Original Error: Failed to transmit, Connectivity: Server Busy Sufficient Coverage: yes.
Does anyone know what the problem is based on the information above? It sounds like the upgrade is a dud, since it won't update using either the phone or the desktop software.
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Oct 30, 2012
I received notification to do a system update so i did to vs 6.0.0.3155, now i cang get emails, i have tried pulling the battery and restarting, i have tried going to set up and email and then it freezes and wont do anything. I have tried deleting email account from the phone completely and restarting the phone and tring to go through set up once again and the same thing it freezes up. also they touch pad is now not working properly as well as its working slowly
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Aug 26, 2010
I updated my software and have LOST my contacts, Appointment, and Pictures.it is no wonder Apple and all the androids are kicking your butt my next phone will not be a blackberry
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May 21, 2012
I am using a Torch 9800 since feb 2011, the phone need to update monthly once and unless i dont update it wont start. I loose all my apps, contacts, reminders and all my important stuff from my phone.
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Apr 25, 2012
I updated my Torch 9800 and after the update finished, the phone was turning on and when it finished loading it just stayed as it was and I coudnt do anything its just showing the blackberry logo and the line.
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May 4, 2011
I just bought a Blackberry Torch 9800 (half a day ago) and i'm not able to use the Social Feeds App. also, when i connect it to the desktop manager, it tells me that there is a new software available ( 6.0 Bundle 2342) and my phone currently has 6.0 Bundle 278. whenever i try to update, it goes only so far as the "Install" step and then gives me an error due to Internet connection. Tried switching to different networks on my PC but same problem still
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 25, 2010
Just got an email from RIM saying there's a software update for the Torch. Did anyone else get this?.......what exactly is it? I'm on 6.0.0.161. The ONLY issue I have is no spell check when entering text on web pages (ie..CB wap, etc..) When I try to update, DM shows my software version as 6.0.0.161 and 6.0.0.141 is recommended.
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Oct 28, 2011
about how long does it take to update the torch 9800 software ?
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Feb 16, 2012
My GPS on my Torch always worked fine. Even after the last OS update everything worked fine.
My data:
Blackberry 9800
OS: 6.0 Bundle 2949 (v6.0.0.668, Platform 6.6.0.236)
Carrier: T-Mobile
But just since a few weeks my GPS is not working. If I go to Device > Location Settings > BB Button > Refresh Location I will get a message displaying "Location Update Failed" after a few seconds.
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Oct 12, 2011
9800 Torch got update from desktop. Now I cant register my email id, say user name is invalid, must have min 4 characters.
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Dec 3, 2012
This is regarding my bb torch 9800. I just did an update directly from the bb website and NOT from a desktop icon. All I did was connect the phone and pressed "check for updates", from which the results said that there was an update available. It never once asked me to do a system backup...just told me that this could take up to an hour and that I'd be unable to use the phone. All my contacts are gone. This is my first bb so clearly i had no clue about doing a sync to my sim card. Is there any way that I can save all that lost contact info?
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May 8, 2012
Last night I updated app world and when i rebooted this morning the icon wasnt there.after 2 minutes, the phone froze altogether - i couldntt even turn it off. After pulling the battery off and putting it back on, again the phone works for only 2 minutes and then it freezes again.how can I get it back to working properly?
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Sep 26, 2010
Since I updated to the new 6.0.2.44 upgrade I haven't been able to sync to my laptop. I connect my cable to the 9800 and start the software. It tells me to connect to my 9800 and says disconnected in the lower right corner. I've pulled my battery and restarted, but no luc
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Aug 12, 2011
Is there anyway to update your email password WITHOUT using Att Network. Just wifi. I went to setup and email accounts. But it wants me to connect to the network. I am deployed overseas so I don't have access to the Att Network.Torch 9800 OS6?
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Oct 12, 2011
I am sure this has been posted. I've searched for a few posts but haven't yet been able to find a solution.I have a Blackberry Torch 9800 with AT&T and just got the software update. I can login to Gmail and use the internet however when I go to log-in to Twitter and Facebook I get the message"you are currently on a sevice plan that does not support this apllication, please connect to a wifi network or contact your service provider to upgrade your dataļ
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Oct 6, 2011
When a call come in, displays on screen but no tones are heard. Went to "change sounds and alerts", "phone ring tone" and it just comes back to same screen.
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Jun 1, 2011
I connected my 9800 torch to for a back up I noticed there is an software update.Once the update was complete, my phone was reset to factory settings. I reloaded the back up files of all my contacts but can not get my BBM, Email, facebook to work anymore.The same type off message gets given that I do not have a service plan that supports this application (FB), BBM just hangs and no message gets sent or delivered and as for the email it just says service connection is unavailable.I am currently traveling and is using the phone on wifi only as there is no signal available. All other internet based applications work. Phone works when I am in signal range.
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Jan 20, 2012
I have a Torch 9800. I have changed the password on my email accounts, but now I cannot update the email account settings on my phone. I have tried accessing via the setup menu, where nothing happens when I select "Email Accounts" (even after a hard reboot), and through the Options menu in the messages folder. When I access it from there I get a message that says to contact the service provider.
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Sep 12, 2010
I am new to BB and have had the Torch for 2 weeks.Today, while on the phone, my call has been interrupted by an update.The call is dropped and the phone shuts off to complete an update.Is this normal? Do I need to change some of the options?
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