BB Torch 9800 :: Call Is Dropped And Phone Shuts Off To Complete An Update
Sep 12, 2010
I am new to BB and have had the Torch for 2 weeks.Today, while on the phone, my call has been interrupted by an update.The call is dropped and the phone shuts off to complete an update.Is this normal? Do I need to change some of the options?
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Aug 16, 2011
I am trying to transfer all of my contacts from from an older torch 9800 to a new torch 9800 but only a portion of the contacts are being copied. I have tried backup-restore via desktop software etc... but it's not copying the complete list. Tried to do it at AT&T store but that just duplicated the 425 contacts that I all ready had. After I manually deleted all of the duplicates....Tried again to no avail.
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Jun 16, 2011
the display screen on my torch 9800 shuts off and then turns on again it never dims
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Jan 20, 2012
I have a Torch 9800. I have changed the password on my email accounts, but now I cannot update the email account settings on my phone. I have tried accessing via the setup menu, where nothing happens when I select "Email Accounts" (even after a hard reboot), and through the Options menu in the messages folder. When I access it from there I get a message that says to contact the service provider.
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Jun 3, 2012
Strange thing today - I was playng golf and trying to run a golf GPS app that required 3G. The app wasn't working. I noticed that, instead of the 3G icon in the notification bar, there was only a little circle. I know what that means - I am not getting a strong enough 3G signal. I guess that's why the golf GPS app wasn't working. That's not what was strange . . .
What was strange was, I couldn't make any phone calls with my iPhone. I don't think there is any relationship between the strength of my 3G Internet service connection, and the ability of the phone to make a phone call. As I recall, the ascending bars (which indicate strength of phone signal, as I understand it) were OK.
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Feb 21, 2012
My Torch appears to be a little bit poorlyI got an update to BBM which I installed, then it asked for a reboot, which I did Now its stuck on a reboot cycleI tried to enter safe mode (to uninstall the problematic application) to no effect.Then reading this wonderful site, tried the fix here url...yBut am unable to do so(When I plug in the phone I do not get the option of USB-PIN: UNKNOWN Its either blank, or I have my phone with its PIN number listed.Either way when I try to enter the app loader, the reboot sequence has started again and I'm again unable to get into the phone.unable to update os via desktop manager as phone keeps rebooting itself
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Jun 7, 2011
My tried to update my blackberry torch via blackberry desktop software.But the device got disconnected before the update was complete.The software was installed but the device was rebooting when it was disconnected.Now i m trying to reboot it manually but it is not starting.After sometimes a white screen appears which says aap error 100 reset?
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May 30, 2010
When i made a call or received a call my phone shut down by itself .any solution for this problem?
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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Apr 27, 2012
I update to the latest version using the desktop manager and issue still here! Seems like the mic is not working!
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Jun 5, 2015
After the 5.1.1 OTA update my phone randomly shuts off (like pulling the plug off an appliance). I already did the factory reset and it still has this problem.
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Aug 14, 2010
Is there anyway to lock the screen during a call. Its really becoming a problem when the mute and hold buttons go on and off during phone calls.
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Dec 5, 2011
I am having a problem when I make a call on my phone! I can't hear the ringing but if I hit my speaker phone button I can.
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Nov 4, 2011
I have blackberry 9800 torch, my call forwarding is set to conditional..when I try to change the settings to never and save...it is not getting saved...I even tried wiping the device even then it didnt work
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Jan 17, 2011
Recently whenever I make a call the screen on my Torch goes blank,how to rectify this problem?
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May 9, 2012
I recently switched to 3G services of Vodafone IN , and to my surprise found that network call drop problem immdly started .Almost 50% of incomming/outgoing call fail after connecting.I am using torch 9800/6.0.0.706
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Mar 13, 2012
Is it possible to setup a Torch 9800 to block a call number? I don't want to use my provider to do this.
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May 19, 2011
Something happen witch my 9800torch. I can't write messages and I can't call. Just internet working. I am using 02 sim card, but everything is ok if I put in another phone that sim..
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Jul 22, 2010
Are Call Failed and Dropped call same? I just had another "Call Failed" with my iphone 4 (probably the 10 the one since I purchased it about 20 days ago). Does anyone know if it's network/phone or other person when it is call failed?
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Jul 24, 2011
I recently purchased a Blackberry Sync Pod and for some reason the phone will not charge while on the dock. The phone wil enter bedside mode and i get a message stating that the phone will not charge. I am able to charge the phone without the dock using the exact same cable. The retailer isnt willing to assist in this matter as they say it is something I need to take up with the manufacture.whats wrong or how to make the phone charge?
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Aug 12, 2011
whether there will be an update for the BlackBerry Torch 9800 to update to OS7. ive seen OS7 in action and it would be nice to enjoy it hands on without purchasing another phone, seeing how i recently purchased this phone only 3-4 months ago.
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Oct 30, 2012
how can I update my BB tourch 9800 Os6 to. Os7Many applications does not work in my phone. What can I do.
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Aug 12, 2011
I know there's an update for my device but desktop software will not allow me to install it onto my device. I have gone to http://us.blackberry.com/support/downloads/download_sites.jsp and selected Bell Mobility and I have downloaded the software I would like to install for my device. Many forums say that I should be able to open desktop software and it should appear in my update section to load into my device, but unfortunately it doesn't show up. Its located in my downloads folder right now and I would like to get it onto my device.
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Jan 12, 2010
Can I update to OS V7 with my bb Torch 9800?
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Sep 29, 2012
I have tried to do so both OTA and through the desktop software on both a mac and PC. On the mac all it says is we can't connect to the update server, within literally 1 second, I mean is it even trying? On windows it says theres 0KB space to install the update when on the home page clearly shows there is 3.6GB of free space. I'm trying to stay patient but this is ridiculous.
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May 12, 2011
I received an email link for the BB 6.x upgrade today and tried to upgrade it from the phone but it won't allow it and says to use the desktop manager. When I try the desktop manager, it says there are no updates for my device. The OTASL diagnostic update says " request failed 22c67b020110512204609 01 of 01". Original Error: Failed to transmit, Connectivity: Server Busy Sufficient Coverage: yes.
Does anyone know what the problem is based on the information above? It sounds like the upgrade is a dud, since it won't update using either the phone or the desktop software.
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Oct 30, 2012
I received notification to do a system update so i did to vs 6.0.0.3155, now i cang get emails, i have tried pulling the battery and restarting, i have tried going to set up and email and then it freezes and wont do anything. I have tried deleting email account from the phone completely and restarting the phone and tring to go through set up once again and the same thing it freezes up. also they touch pad is now not working properly as well as its working slowly
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Aug 26, 2010
I updated my software and have LOST my contacts, Appointment, and Pictures.it is no wonder Apple and all the androids are kicking your butt my next phone will not be a blackberry
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May 21, 2012
I am using a Torch 9800 since feb 2011, the phone need to update monthly once and unless i dont update it wont start. I loose all my apps, contacts, reminders and all my important stuff from my phone.
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Apr 25, 2012
I updated my Torch 9800 and after the update finished, the phone was turning on and when it finished loading it just stayed as it was and I coudnt do anything its just showing the blackberry logo and the line.
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May 4, 2011
I just bought a Blackberry Torch 9800 (half a day ago) and i'm not able to use the Social Feeds App. also, when i connect it to the desktop manager, it tells me that there is a new software available ( 6.0 Bundle 2342) and my phone currently has 6.0 Bundle 278. whenever i try to update, it goes only so far as the "Install" step and then gives me an error due to Internet connection. Tried switching to different networks on my PC but same problem still
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