BB Torch :: 6.0 Update Won't Download On The 9800
May 12, 2011
I received an email link for the BB 6.x upgrade today and tried to upgrade it from the phone but it won't allow it and says to use the desktop manager. When I try the desktop manager, it says there are no updates for my device. The OTASL diagnostic update says " request failed 22c67b020110512204609 01 of 01". Original Error: Failed to transmit, Connectivity: Server Busy Sufficient Coverage: yes.
Does anyone know what the problem is based on the information above? It sounds like the upgrade is a dud, since it won't update using either the phone or the desktop software.
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Apr 29, 2011
I have recently purchased a BB Torch 9800, but can't download an app from the handset despite having created a BB ID. When I do try I keep getting an error message advising me to try later?
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Sep 1, 2010
Just thought I'd pass this along since when I tried to find it the other day on RIM's website I couldn't. If you want to download the ribbon icon for the built in Blackberry Maps you can go to http://www.blackberry.com/send/maps from your phone's browser to install it.I know when the phone was first released on AT&T people had speculated that it wasn't at mobile.blackberry.com because AT&T didn't want it there but it seems that they just hadn't updated the maps website for the Torch yet. BTW, it's still not at mobile.blackberry.com.
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Sep 15, 2010
I have crackberry.com as one of my favorites on my homescreen. well i log on to crackberry.com on the pc and try to email myself a wallpaper. so when i did it the first time i never got it and then my bb started to act weird, i would touch the top of a tray to close it and it would change pages, i would try to dial and when i push the 9 the 7 would pop up first, if i press the 3 the 1 would pop up first and so on and so on. it did the same thing the 2nd time i tried it.
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Aug 12, 2010
Can't find the download folder. Don't even see an option anywhere. Contacts didn't sync with phone numbers, only email addresses. ALL of MY apps didn't switch from 9000 to 9800. Haven't been able to set up BB email or GMail. No themes transfered. The 'option' page is strange..nothing like 9000, can't even find memory, etc. Anyone got theirs figured out yet?
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Aug 16, 2010
Since I got my Torch, I have had problems with Appworld:
1. The app itself cannot be download for OS6. It states "Sorry, your device does not meet the system requirements that are needed to support Blackberry App World."When will this be available?
2. Downloading apps via the web page results in an email that gets sent that redirects me to the page to get the email sent to me again... so, I can't download the app this way, either.
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Jan 11, 2011
I got a 9800 mid december. Whenever I try to download an mp3 or pdf or anything that's more than 3 or 4 mb, the download goes up to about 30% and fails. Even when streaming music, some of the song is played, then suddenly I get a message saying the wireless network connection was disconnected or something. My service provider says all BBs have a download limit of 3 mb per file
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Sep 19, 2011
My Torch 9800 cannot lnk to the pc for download the apps, it always said my plug-in is not install. Even i installed, it take years tnot even to connect my phone to pc.
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Feb 28, 2012
When download a theme where is it stored
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May 6, 2011
I have a Torch 9800. I've upgraded to the knew version of App World. Whenever I attempt to go into My World or My account I get a waiting popup that just hangs. If a view an app and attempt to download it, the same thing happens. I'm trying to download the new version of Blackberry Bridge so that I can have more fun with Playbook os 2.0.
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Aug 16, 2010
I have successfully downloaded .mp3 audiobook files from the library via OverDrive Media console to my new Torch but I can't download books in .wma format.I see that older Blackberry devices do not support .wma files and they must be converted but I bought the 9800 because I thought it supported .wma files.I am running 6.0 bundle 278 (v6.0.0.141, platform 6.4.0.64)The error from OverDrive says that RIM does not support this file type.If it isn't supported, what 3rd party conversion tool can you recommend?
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Jul 9, 2011
My app world disappeared and I can't find it!! I tried to download it again, but my BB gave an error (Torch 9800). Maybe it's still somewhere hidden on my BB but I can't find it!!
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Aug 15, 2010
I can not open the Desktop Software v6 after downloading. I get the error message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I downloaded Windows PC software. I have Windows XP with Service Pack 3. Any ideas what is causing the software not to open? I downloaded v5.0 and have no issues opening and using this earlier version.
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Nov 14, 2012
How do I download my contacts from my Torch 9800 to my computer as a .csv file?
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Sep 16, 2011
I have a bb torch 9800 and I cant seam to get the app world to work. Every time I want to download something it says "there was a problem during installation. please try again". I can't download anything even from my web browser.
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Aug 30, 2010
We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.
BES version 4.1.7.19
Both users had no issues on prior devices with multiple attachments opened daily.
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Aug 19, 2010
Images in my HTML emails wont download automatically (need to select ˜Get Images˜within each email to get images) even though under email preferences it is setup (box checked) as ˜Download Images Automatically and the Confirm External Image Download box is unchecked.In my old Bold 9000 there was no way to setup the device to download images automatically but I thought the Torch 9800 would be able to.Is At overriding this profile setting?
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Aug 12, 2011
whether there will be an update for the BlackBerry Torch 9800 to update to OS7. ive seen OS7 in action and it would be nice to enjoy it hands on without purchasing another phone, seeing how i recently purchased this phone only 3-4 months ago.
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Oct 30, 2012
how can I update my BB tourch 9800 Os6 to. Os7Many applications does not work in my phone. What can I do.
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Aug 12, 2011
I know there's an update for my device but desktop software will not allow me to install it onto my device. I have gone to http://us.blackberry.com/support/downloads/download_sites.jsp and selected Bell Mobility and I have downloaded the software I would like to install for my device. Many forums say that I should be able to open desktop software and it should appear in my update section to load into my device, but unfortunately it doesn't show up. Its located in my downloads folder right now and I would like to get it onto my device.
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Jan 12, 2010
Can I update to OS V7 with my bb Torch 9800?
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Sep 29, 2012
I have tried to do so both OTA and through the desktop software on both a mac and PC. On the mac all it says is we can't connect to the update server, within literally 1 second, I mean is it even trying? On windows it says theres 0KB space to install the update when on the home page clearly shows there is 3.6GB of free space. I'm trying to stay patient but this is ridiculous.
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Oct 30, 2012
I received notification to do a system update so i did to vs 6.0.0.3155, now i cang get emails, i have tried pulling the battery and restarting, i have tried going to set up and email and then it freezes and wont do anything. I have tried deleting email account from the phone completely and restarting the phone and tring to go through set up once again and the same thing it freezes up. also they touch pad is now not working properly as well as its working slowly
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Aug 26, 2010
I updated my software and have LOST my contacts, Appointment, and Pictures.it is no wonder Apple and all the androids are kicking your butt my next phone will not be a blackberry
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May 21, 2012
I am using a Torch 9800 since feb 2011, the phone need to update monthly once and unless i dont update it wont start. I loose all my apps, contacts, reminders and all my important stuff from my phone.
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Apr 25, 2012
I updated my Torch 9800 and after the update finished, the phone was turning on and when it finished loading it just stayed as it was and I coudnt do anything its just showing the blackberry logo and the line.
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May 4, 2011
I just bought a Blackberry Torch 9800 (half a day ago) and i'm not able to use the Social Feeds App. also, when i connect it to the desktop manager, it tells me that there is a new software available ( 6.0 Bundle 2342) and my phone currently has 6.0 Bundle 278. whenever i try to update, it goes only so far as the "Install" step and then gives me an error due to Internet connection. Tried switching to different networks on my PC but same problem still
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 25, 2010
Just got an email from RIM saying there's a software update for the Torch. Did anyone else get this?.......what exactly is it? I'm on 6.0.0.161. The ONLY issue I have is no spell check when entering text on web pages (ie..CB wap, etc..) When I try to update, DM shows my software version as 6.0.0.161 and 6.0.0.141 is recommended.
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Oct 28, 2011
about how long does it take to update the torch 9800 software ?
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Feb 16, 2012
My GPS on my Torch always worked fine. Even after the last OS update everything worked fine.
My data:
Blackberry 9800
OS: 6.0 Bundle 2949 (v6.0.0.668, Platform 6.6.0.236)
Carrier: T-Mobile
But just since a few weeks my GPS is not working. If I go to Device > Location Settings > BB Button > Refresh Location I will get a message displaying "Location Update Failed" after a few seconds.
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