IPhone :: While IOS Update 3G Frozen Displaying USB Connection Pointing To ITunes
Mar 28, 2012
While doing a software update and trying to update my phone, the update was not successful and my phone froze up with a picture of a usb connection pointing to the iitunes logo.
Info:
iPhone 3G
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May 16, 2012
the othere day my phone screen went all checker board like then shut off and when i came back on it had a screen showing usb cord arrow to itunes . it woint do anything when i plug into computer apple i yunes wont open ?
Info:
iPhone 3G, iOS 5.0.1, it froze cant connect to a ITUNES
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Jun 23, 2012
This has been caused by trying to update iTunes. Tried to back up the iPhone but it has stopped and the only thing I have now is a screen showing a pic of the connection lead pointing to the iTunes icon. If I restore factory settings all my info will be lost!
Info:
iPhone 3G
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Jun 4, 2014
I answered yes to update my iPhone 5s, but now its Frozen on the image of iTunes and a cable connection. How can I stop this upgrade? I need my phone to work know...
Info:
iPhone 5s, iOS 7.1.1
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May 7, 2012
Just downloaded the update 5.1.1 and tried to install it. But the install failed and now my iphone 4 is frozen with the itunes logo and the usb logo. What should I do?
Info:
iPhone 4, iOS 5.1
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May 23, 2012
when i turn the phone on, All it shows is a screen of an USB cord and an arrow pointing up to the Itunes symbol.. I tried restoring the phone and it keeps saying it failed.
Info:
iPhone 4
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Jun 5, 2014
Why is there a pic of a usb plug with an arrow pointing to iTunes ...
Info:
iPhone 5
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May 14, 2012
I can turn it off it seems but when i start it it does the quick apple loading screen then comes back to the same image.
Info:
iPhone 3GS, iOS 5.1.1
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Dec 11, 2014
My iphone 4s screen is stuck on a picture of the usb plug with an arrow pointing toward the itunes icon. we discontinued our account with at&t and need to reset this phone to factory settings. I pluged it in to my computer but nothing happened. Brought up itunes, nothing. No reset instructions and the screen never changed. When we originally tried to clear out the info it told us we had to update itunes and we did. Now......stuck.
Info:
iPhone 4S
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Sep 6, 2014
Songs on my iphone have a cloud image with arrow pointing down, since my update. I can no longer play them? Or my audio books?
Info:
iPhone 4, iOS 7.1.2
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May 7, 2012
Iphone 4s failed during update now shows itunes logo and usb connection
Info:
iPhone 4S, Windows 7
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Mar 29, 2012
My iPhone 4S is frozen after using iTunes. I tried a soft reset which did not work.
Info:iPhone 4S, iOS 5.0.1
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Mar 11, 2012
So about 20 minutes ago I connected my iPhone to my computer and iTunes prompted me to update it. I accepted, but as it was applying the updates some type of error popped up. Long story short, it failed to update and now when I turn on my phone it's frozen with the screen showing the USB cord & iTunes icons. I've tried:
-Shutting it down by holding the sleep/power button
-Shutting it down by holding the Home + sleep/power button
-All of my USB ports on my computer
-Reinstalling iTunes
As soon as I turn it on, it briefly shows the Apple icon then it goes back to the same screen with the iTunes/USB icons. When I connect it to my computer it makes the connection sound but it won't register on iTunes.
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May 5, 2012
Syncing my iphone 4s to itunes for the first time an instant update began after completing an error message during update occured and my phone froze with the itunes logo on the screen tried turning on and off to reboot but nothing happens still frozen.
Info:iPhone 4S, iOS 5.0.1
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Apr 7, 2012
I have an iphone 3GS and I tried to update it yesterday, admittedly its been awhile since i last updated it, but after downloading the software it has remained frozen on the connect to itunes screen. A hard reset does nothing at all. When it is connected to itunes it wants to download the software again, which has already downloaded and wasted 3Gig of my internet.
Info:
iPhone 3GS
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Apr 23, 2012
I got a replacement for my iPhone 4 today and it got disconnected while i was putting my old backup on the device, Now it is stuck on the apple with a loading bar and is not recognized when i plug it into iTunes?
Info:
iPhone 4
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May 31, 2012
Ran phone update on itunes, phone screen now frozen with itunes icon?
Info:
iPhone 3G, iOS 3.0
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Apr 12, 2012
I tried to update my iPhone 4S via wifi and my phone is frozen with the iTunes logo and plug in symbol. Tried to restore settings as prompted, but it times out and doesn't complete the restore. Phone won't turn off,
Info:
iPhone 4S, iOS 5.0.1, Restoring phone to original setting
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Apr 17, 2012
how it is that my iPhone is frozen with the iTunes symbol and a USB cord on the screen. I cannot switch it off.
I have tried to install the new upgrade however the computer advised that the iphone must be restored to factory settings prior to the upgrade. This is impossible as the phone is frozen
Info:
iPhone 4S
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Apr 29, 2012
I want to dwnld unsynced images B4 restoring the phone. Phone is frozen so can't download straight into iPhoto or ImageCapture.
I trawled the net and followed suggestions such as trying to back it up via Ctrl-click in Devices on iTunes but only says 'open in new window' and 'Eject iPhone' - no backup option. Have also looked for the 'Mobilesync' bkup folder in Library too but not there. either.
Info:iPhone 3GS
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Jun 1, 2012
It's not functioning at all. It's frozen on the home screen, will not respond to Itunes, or its charger, it wont turn off, no matter how many times you hold down the Lock button.
Info:iPhone 3GS, iOS 4.2
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Jun 15, 2012
My iphone has frozen! It has a cable symbol and the itunes symbol above that... has been frozen on that for the past hour. I can do nothing with the phone except turn it on then off. Only to be greeted by the same image every time! How to get rid of it so I can use my phone again??
Info:
iPhone 3G
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Sep 3, 2014
my iphone 5 is stuck with the connect to itunes logo and even when plugged in to laptop stll the same nothing seems to work.
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Jun 29, 2014
my iphone4 keeps freezing on me and now it will not unfreeze. None of the buttons are responding and my iphone will not show up in iTunes.
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Nov 22, 2010
Every few moments my screen displays a small blue bar with the words "Error Connection Server" (super English!). Why my screen has to be infested with this popup every few moments and how I can disable it?
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May 4, 2012
I plugged my phone into the computer (Dell, Windows 7) and the window that popped up asked if I wanted updates. I clicked install. Then another window said it was unable to install as I needed the latest update of itunes. I thought I had that on my phone! Now my phone screen is totally frozen and won't do anything when I click the button at the bottom of the screen.
Info:
iPhone 3G
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Jun 28, 2012
iTunes has frozen my account and I can't download any apps free or not they took there payment of5.16 that I owed them then they took it four more time and my account is still blocked up?
Info:
iPhone 4, iOS 5.0.1
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Sep 10, 2014
- Iphone 4 frozen every time I try to fix - This has happened whilst updating to IOS 7.
I am in continuous loop resulting in the apple on screen with 1/4 full progress bar following phone going through the full restore process, and trying to backup from iTunes. I have used both Recovery and DUF mode a number of times. I have also recovered all my files using both Wondershare and Tenorshare. Over the past 16 hours I have probably hard reset 100+ times. RecBoot 'exit recovery' has failed the 3 times I have tried, and TinyUmbrella gives a 'product configuration is missing' error message when I try to run it.
Should I try 'new phone setup' rather than restore from iTunes files?
Info:
iPhone 4, Probs when updating IOS 7.1.2 ?
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Jan 17, 2010
I just connected my iPhone 3G to my computer with the USB cable (Yes I do have 2.0 USB), and I updated it. After that, my iPhone rebooted. Till now, everything seems quite normal.
But now, as it restarted, it shows a picture of the iTunes logo, and a USB cable poiting at it. So I figured out I needed to connect to iTunes. But if I do so, nothing happens.
I manually restarted my iPhone, I restarted my computer, I reïnstalled iTunes, and nothing seems to work out as I want.As I amtyping this, my iPhone just went off by itself, so I think I need to restart it, because it was on for quite a long time with the iTunes logo on screen.
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Jun 30, 2014
when i updated it went first good 2 final install it went all most finish and it stop around %80 for 30mins and keep going
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Jul 1, 2014
received automated message re latest update to iOS this morning via iTunes. Connected iPhone, downloaded update, started to load to 'phone then it stopped with the status bar (below apple logo) on 'phone ~85% complete.
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