Google Nexus 5 :: Unable To Answer Calls As The Screen Goes Black?
Jul 29, 2014
Recently i got careless and i accidentally cracked my nexus 5 screen after dropping it on the ground
Currently the touch screen works but there is a problem. I am unable to answer calls as the screen goes black and does not turn on again until the person has hung up or until i reset the phone. Also when i try to call out the screen turns black as well and exhibits the same symptoms as listed above.
From people who have had experience with cracked Nexus 5 screens, do you think replacing the digitizer + lcd will fix this issue or did i screw up something big
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Mar 25, 2015
Since 5.1 during calls my screen goes black, and does not wake up until the other person hangs up.
It's like it thinks I have it up to my ear, but I don't. So I can't hang up, I can't use the dial pad, I can't see alerts, nothing.
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Mar 18, 2014
I have a Nexus 5 running Android Kit Kat 4.4.2. Overall this is a great phone but i am facing some issues that i will describe below:
1) This i noticed 2 months ago. I dont know if it still has it: I was calling a friend and he didnt answer. Then the whole day i was waiting for him to call back but he never did (at least according to my phone). When i called him again he told me that he called me back, the phone rang 3 times and then he got the message we get when someone rejects the call or the phone is out of battery. I never had a missing call to know that he called back. This is a very tricky error, since maybe you are missing incoming calls from your boss. To you it appears like you never received the call, but to your boss it seems like you are ignoring him. Not a good thing.
2) This is a problem i am getting for the last 2 months. When someone calls and the device is sleeping, i hear the ringing, i unlock the phone but what i get is the main page of the device. No incoming call notification, no dialer, nothing.Only the ringtone. If i press the phone app i get 3 choices:
a) use touch tone keypad
b)return to call in process
c)add call
Pressing "return to call in process" doesnt do a thing. To see who has called you, you must go to the missed calls after the ringing is over. Also if you dont restart the device, the problem stays there. The only solution is to restart the device. After restarting the device the problem goes away for 2-3 days and then it happens again.
I dont know if other Nexus 5 owners are experiencing the same problems, but since a smart phone is based on making and receiving calls, these 2 problems must be addressed by Google ASAP.
Also, i am not willing to factory reset my device, if i am not sure that this will 100% solve the problem.
PS1: My device is NOT rooted.
PS2: My brother's Nexus 4 started having the same problem (problem number 2) after updating to Kit Kat 4.4.2. But not in the same frequency as my Nexus 5.
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Jun 25, 2014
My iPhone 4 screen has went black I can still receive calls and messages but I can't answer them. I can't reset my phone because my lock button is jammed. What do i do?
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Sep 22, 2014
I was trying out several different dialer apps. All was going well until I suddenly lost my dialer controls altogether. I tried going back to Hangouts and good dialers, but no luck. I even cleared/rebuilt device cache from the Startup menu.
Here is what's happening:
1. After I dial a number and hit the 'dial' key, it starts dialing. At the same time the dialer app goes away and I cannot get back to call controls. Cannot pull up the numeric pad.
2. From the top pull down menu I used to see a "call in progress" option which took me to the dialer controls. It is not there anymore.
3. The phone rings when I get an incoming call, but there are no controls to pick up or ignore.
Some additional information as this appears to be a tough one:
The last dialer app that may have caused this was 'ExDialer'. After I installed it, it started acting this way. After I uninstalled it and cleared the device cache, it remained the same no matter what dialer I choose.
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Nov 12, 2013
This is happening often. When I have an incoming call the call screen appears and phone rings. I go to answer by dragging the icon to the green answer icon and nothing happens. The phone continues to ring. Trying to drag to the red ignore call icon has the same result. Eventually the caller gets sent to voicemail, but the phone remains locked in this state and needs to be rebooted before it is operational again. I thought it was related to teh phone being in a lockscreen state, but it now appears to be random. I have contacted Google and they said they have not heard of this issue before. Essentially it is unusuable as a phone.
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May 26, 2015
Nexus 5 16gb
My wife hates the swipe method of answering . Is there an app which might show "answer"or"decline" on screen.
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Oct 1, 2014
Stock 4.4.4.
Rooted
Locked
If I am using another app and receive a phone call, I am not able to answer it. The navigation buttons stop responding and the pull down drawer won't allow me to answer. I noticed this behavior over the last few weeks.
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Apr 3, 2014
I have this issue a couple of times where I am getting a incoming call as I can here my ringtone but nothing is displaying on the screen so I can't answer it.
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Jan 7, 2011
A few times a week it becomes almost impossible to answer calls as you cannot slide the unlock across the screen. Latest android 2.1 on phone, have tried repairing this and using service / app killers. It is not a dirty screen as often once you have missed the call you can unlock the screen easily.
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May 25, 2015
So here is the deal: I have a nexus 5 that fell into water 1 month ago, i did all the procedures, rice + brushed all the circuits with isopropilic alcohol (100%) (oh, it stayed like 2 hours under water!). After doing that amazingly the cell phone was working perfectly, until after one month the screen started going black:
1- turn the cellphone on
2 - everything works fine, i get to the unlock phone screen
3 - while at the unlock phone screen i can see notifications for exemple, turn the cell phone to airplane mode, etc.
4- once i click on a notification or i unlock the screen, the screen goes black. and it happens every time that i unlock the screen
Sometimes i turn the cellphone on and it works normally for a couple of seconds or a couple of minutes and then the problem comes back. First i tought it could be a software problem, so i cleaned the cache, it didn't work. Then i did a factory reset, the problem was still there, so the only guess left for me is that something is malfunctioning because of the water damage. But, it only turns black once i unlock the phone.
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Aug 2, 2015
So I wanted to get some free hearthstone card back and free packs, which were only given out to people with Samsung Galaxy S6. Apparently there was a way to get this on any device by editing "ro.product.brand" and "ro.product.model" in build.prop.
I did this, restarted my device and got my stuffs pretty easily. After this, I replaced the build.prop with my backup copy and restarted my phone. But, this time the phone is not booting. After google logo, it's stuck with black screen.
So far I have tried clearing cache but didn't work. Also, I tried to use adb to pull the build.prop but unfortunately I get "error:Closed" even though "adb devices" does show up my phone.
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Jan 3, 2015
So i dropped my phone today, literally no exterior damage whatsoever, the software (from what i can tell) is fine as well. The problem is that everytime i turn on the screen and then unlock it the screen goes black and it's locked up again. I've tried reflashing the sofrware and wiping it clean, the problem persists.
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Nov 1, 2015
Having trouble with an unresponsive black screen, specifically when going in or out of range of your wifi or switching between lte and wifi?
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Jun 1, 2015
Just got my 5.1.1 patch over air and next time I reboot the device, only Google and Android logos greet me, after that only black screen (but OS boots, because I can take screen shots of the black screen. Only option is to press power long and shut the device down. Cache wipe did not work.
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Jun 7, 2014
The past week my phone has started not responding and just having a black/blank screen. I can tell it's running, I get notification sounds and stuff, but it just won't respond. I can reset it by holding the power and volume up button, and that seems to fix it for some random amount of time, but eventually the screen will die again.
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Sep 9, 2015
My Nexus 6 worked for months, but now when the phone is on the screen stays black.
When you start the Nexus 6, the Google logo shows up, the starting animation plays, then the Android text shows.. then the screen goes black. If I hold the power key the "Power Off" dialog opens, I can also take screenshots (of a completely black screen), otherwise nothing shows on the screen.
I took the phone into T-Mobile and they sent me a replacement. After walking through this new phone's setup (adding my Google account, setting up a lock screen) the phone screen went black! Just like the old phone.
Wiping the cache didn't fix anything, but if I factory reset the phone (on either phone), the screen works as it should and goes through the setup process before the screen blacks out again.
I tried not setting a lock screen and the phone still blacks out so I don't think it's lock screen related. I'm starting over again and trying to set the phone up without importing any of my Apps to see if that will change anything.
I've always done system updates when prompted and the phone is not rooted or have custom settings or anything like that.
I just wiped and started over without installing the list of old apps and it still does has this same issue..
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Apr 18, 2014
Why there is black screen around capture button?Above back button around 1.5cm size is not used for camera.
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Jun 25, 2014
Looks almost like a bruise on the screen, only when the screen itself is showing black (i.e., screen is on). I must have dropped the phone at some point... any way to fix this?
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Jun 19, 2015
My Nexus 5 screen while plugged in has gone completely black, like it's off.
I've tried holding the power button, holding power+volume up, and power+both volumes.
All that happens is a mini vibrate every 10 seconds or so (like the vibrate that occurs when the word Google normally appears) but absolutely no light on the screen...it remains black.
About a month ago the screen/digitizer was replaced because the thing had a mind of its own, clicking everywhere randomly. Until today it was working flawlessly. Twice today it started lagging, forcing me to power off/power on. That worked both times, but now this has happened.
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Mar 26, 2015
So, I turned on my phone and now it goes straight to the bootloader. So, when I select "Start" option, screen turns black (can still see backlight shining though). It was sitting there for hours, but screen stayed black.
I did have a rooted phone, but I hadn't tinkered with it for about 6 months.
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Nov 13, 2015
So I tried to root my 6P with the Nexus Root toolkit , first I unlocked the bootloader, that went well . After that I tried to root it but my build number wasn't there (MDB08L) So I researched if that would be a problem and a couple of people said they followed the same instructions as with the MDB08K build and it worked just fine on theirs so I proceeded.
I selected the "any build" from the options on the toolkit and it seemed to be going well, I followed the instructions , flashed the files on twrp and from there I rebooted and it got stuck on a bootloop... :/ so then I tried to use the toolkit to fix the bootloop and selected the MDB08K and after it ran and finished it isn't exactly bootlooping but it is now stuck on the black Google logo and does nothing ...
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Aug 18, 2015
I have a big problem with my phone, there are some days my screen had three vertical white line on certain colors, like this : URLs....But with time the problem is worsened, my screen is totally crazy, i can't explain, juste look the video. URLs....This problem is in bootload too: URL....
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Sep 22, 2014
I recently bought a Nexus 5 and it has a dark patch on the screen. This is visible only when the phone is in a locked state. Initially i thought it was dust but the patch stayed on. I have attached the image...
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Nov 15, 2013
When receiving a call, half the screen is blank. I only get to see the top of the contacts picture and the green and red "phones" for answering and rejecting the call are also not visible.
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Mar 19, 2015
When my phone rings, the screen doesn't turn on. It's like the screen is off. It's vibrating, ringing, but I can't see who is calling. If I hit the lock/power button then I get the lock screen, I can unlock the phone and answer. This has been happening for the past week or so.
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Nov 13, 2014
I just install the factory image for lollipop. My screen doesn't turn on when I receive incoming calls. The ring tone will play but the screen remain turned off. I want the screen to turn on automatically with the incoming call dialer like kitkat or any other android version. so I can pick up the call.
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May 29, 2014
I was wondering if there's any way to change the behavior of audio routing when answering calls from the device itself. Bluetooth headset is connected > a call > the call answered from the device itself (not from headset button) > The problem: Call audio is still routed to the headset..Bluetooth headset is connected > a call > the call answered from the device itself (not from headset button) > Call audio it routed to the device earpiece..Bluetooth headset is connected > a call > the call answered from headset button > Call audio it routed to the headset?
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Jul 11, 2015
When the phone is connected to bluetooth in the car, an incoming call automatically answers. I don't always want to answer all calls, so would like to turn it off.
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Mar 10, 2011
I just got my new Curve 9330 yesterday and I've gotten a few incoming calls and I can't answer them. I hit the green send button, or the blackberry key and try to select answer. Nothing works. I don't get the little spinning egg timer like other complaints have mentioned. It just rings and goes to missed call.
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Jan 21, 2016
When my LG G3 phone rings I do not get any options to answer the call and if the phone screen is sleeping it does not waken up, I can make calls and receive call but just cannot answer them......
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