Google Nexus 5 :: Stuck At Black Screen
Aug 2, 2015
So I wanted to get some free hearthstone card back and free packs, which were only given out to people with Samsung Galaxy S6. Apparently there was a way to get this on any device by editing "ro.product.brand" and "ro.product.model" in build.prop.
I did this, restarted my device and got my stuffs pretty easily. After this, I replaced the build.prop with my backup copy and restarted my phone. But, this time the phone is not booting. After google logo, it's stuck with black screen.
So far I have tried clearing cache but didn't work. Also, I tried to use adb to pull the build.prop but unfortunately I get "error:Closed" even though "adb devices" does show up my phone.
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Nov 13, 2015
So I tried to root my 6P with the Nexus Root toolkit , first I unlocked the bootloader, that went well . After that I tried to root it but my build number wasn't there (MDB08L) So I researched if that would be a problem and a couple of people said they followed the same instructions as with the MDB08K build and it worked just fine on theirs so I proceeded.
I selected the "any build" from the options on the toolkit and it seemed to be going well, I followed the instructions , flashed the files on twrp and from there I rebooted and it got stuck on a bootloop... :/ so then I tried to use the toolkit to fix the bootloop and selected the MDB08K and after it ran and finished it isn't exactly bootlooping but it is now stuck on the black Google logo and does nothing ...
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Sep 5, 2015
I was sitting down with my nexus on my leg with about 40% battery left when it suddenly turned off and then flicked to the google startup page before going blank. After attempting to turn it on again (to no avail), I resorted to plugging it in, which resulted in the phone looping on the google page then vibrating before repeating. I tried to get it into the bootloader menu, but it appeared and then reverted to the google page after the phone vibrated.
I've tried looking up solutions, but the only plausible situation for me seems to be returning it so the warranty can take over. The only hitch with that being that the bootloader is unlocked (not rooted, just the bootloader). I really am stuck, and do not know what to do
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May 25, 2015
So here is the deal: I have a nexus 5 that fell into water 1 month ago, i did all the procedures, rice + brushed all the circuits with isopropilic alcohol (100%) (oh, it stayed like 2 hours under water!). After doing that amazingly the cell phone was working perfectly, until after one month the screen started going black:
1- turn the cellphone on
2 - everything works fine, i get to the unlock phone screen
3 - while at the unlock phone screen i can see notifications for exemple, turn the cell phone to airplane mode, etc.
4- once i click on a notification or i unlock the screen, the screen goes black. and it happens every time that i unlock the screen
Sometimes i turn the cellphone on and it works normally for a couple of seconds or a couple of minutes and then the problem comes back. First i tought it could be a software problem, so i cleaned the cache, it didn't work. Then i did a factory reset, the problem was still there, so the only guess left for me is that something is malfunctioning because of the water damage. But, it only turns black once i unlock the phone.
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Jan 3, 2015
So i dropped my phone today, literally no exterior damage whatsoever, the software (from what i can tell) is fine as well. The problem is that everytime i turn on the screen and then unlock it the screen goes black and it's locked up again. I've tried reflashing the sofrware and wiping it clean, the problem persists.
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Nov 1, 2015
Having trouble with an unresponsive black screen, specifically when going in or out of range of your wifi or switching between lte and wifi?
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Jun 1, 2015
Just got my 5.1.1 patch over air and next time I reboot the device, only Google and Android logos greet me, after that only black screen (but OS boots, because I can take screen shots of the black screen. Only option is to press power long and shut the device down. Cache wipe did not work.
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Jun 7, 2014
The past week my phone has started not responding and just having a black/blank screen. I can tell it's running, I get notification sounds and stuff, but it just won't respond. I can reset it by holding the power and volume up button, and that seems to fix it for some random amount of time, but eventually the screen will die again.
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Sep 9, 2015
My Nexus 6 worked for months, but now when the phone is on the screen stays black.
When you start the Nexus 6, the Google logo shows up, the starting animation plays, then the Android text shows.. then the screen goes black. If I hold the power key the "Power Off" dialog opens, I can also take screenshots (of a completely black screen), otherwise nothing shows on the screen.
I took the phone into T-Mobile and they sent me a replacement. After walking through this new phone's setup (adding my Google account, setting up a lock screen) the phone screen went black! Just like the old phone.
Wiping the cache didn't fix anything, but if I factory reset the phone (on either phone), the screen works as it should and goes through the setup process before the screen blacks out again.
I tried not setting a lock screen and the phone still blacks out so I don't think it's lock screen related. I'm starting over again and trying to set the phone up without importing any of my Apps to see if that will change anything.
I've always done system updates when prompted and the phone is not rooted or have custom settings or anything like that.
I just wiped and started over without installing the list of old apps and it still does has this same issue..
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Apr 18, 2014
Why there is black screen around capture button?Above back button around 1.5cm size is not used for camera.
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Jun 25, 2014
Looks almost like a bruise on the screen, only when the screen itself is showing black (i.e., screen is on). I must have dropped the phone at some point... any way to fix this?
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Jun 19, 2015
My Nexus 5 screen while plugged in has gone completely black, like it's off.
I've tried holding the power button, holding power+volume up, and power+both volumes.
All that happens is a mini vibrate every 10 seconds or so (like the vibrate that occurs when the word Google normally appears) but absolutely no light on the screen...it remains black.
About a month ago the screen/digitizer was replaced because the thing had a mind of its own, clicking everywhere randomly. Until today it was working flawlessly. Twice today it started lagging, forcing me to power off/power on. That worked both times, but now this has happened.
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Mar 26, 2015
So, I turned on my phone and now it goes straight to the bootloader. So, when I select "Start" option, screen turns black (can still see backlight shining though). It was sitting there for hours, but screen stayed black.
I did have a rooted phone, but I hadn't tinkered with it for about 6 months.
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Jul 29, 2014
Recently i got careless and i accidentally cracked my nexus 5 screen after dropping it on the ground
Currently the touch screen works but there is a problem. I am unable to answer calls as the screen goes black and does not turn on again until the person has hung up or until i reset the phone. Also when i try to call out the screen turns black as well and exhibits the same symptoms as listed above.
From people who have had experience with cracked Nexus 5 screens, do you think replacing the digitizer + lcd will fix this issue or did i screw up something big
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Aug 18, 2015
I have a big problem with my phone, there are some days my screen had three vertical white line on certain colors, like this : URLs....But with time the problem is worsened, my screen is totally crazy, i can't explain, juste look the video. URLs....This problem is in bootload too: URL....
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Jun 6, 2014
My Nexus 5 which I have been using for 5 months without any issues has suddenly got stuck on the startup screen. This whole day it has just been showing the google screen and nothing I do would change it. I tried rebooting but that didn't work either.
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Oct 20, 2015
So 2 days ago I received the OTA update for 6.0. Yesterday when my battery was low the device turned off unexpectedly. When I finally had a chance to plug it in the phone went into a BOOT LOOP. After not being able to get into recovery mode because of continued resetting. I looked up several videos and posts from Nexus users with the same issue. I found the solution to be tapping the power button repeatedly till device is fixed. It sounded absurd but it worked and the phone stopped resetting and started to charge as normal. I let the phone charge for about an hour and then proceeded to turn it on.
At that point it was then stuck at the Google logo. So after about 15 minutes of waiting I decided to do a hard reset. When doing so I an encountered an error which I am unfamiliar with. I have a picture of what it tell me but can't seem post it on the forum. IT SAYS:
Supported API: 3
E: failed to mount/cache (Invalid Argument)
--Wiping Data...
Formatting Data...
E: failed to mount /cache (invalid argument)
Formatting /cache...
E: failed to mount /cache (invalid argument)
E: failed to mount /cache (invalid argument)
E: failed to mount /cache (invalid argument)
[code]....
After it did the wipe it got stuck at the new splash screen.
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Feb 8, 2016
my nexus 5 is stuck at white screen,as well as it is not even entering into recovery or fastboot.tried pressing volume up +power , volume down +power , both volume buttons +power,still stuck.
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Mar 25, 2015
Since 5.1 during calls my screen goes black, and does not wake up until the other person hangs up.
It's like it thinks I have it up to my ear, but I don't. So I can't hang up, I can't use the dial pad, I can't see alerts, nothing.
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Dec 5, 2015
So I have verizon and I'm using a nexus 6p. My phone died and I charged it and booted it back up.Problem was is I forgot my password. So since I'm rooted i went into twrp and tried my password there. it worked there but not on regular boot up. So i went into wipe and wiped everything. now when i go to reboot my phone it is stuck on the google logo.
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Dec 7, 2015
I've followed instructions in from this thread [URL] .... and flashed the supersu from the recovery without reading not to flash. Now I'm stuck at the google splash screen. How to recover from this?
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Mar 15, 2015
So i flashed the stock image and sideloaded 5.1 via WugFresh. Everything went fine and the phone told me i had to reboot it. I did and it sat on the google lock screen for way too long. I am able to hold down power button and volume and get back into recovery mode but the same thing keeps happening: stuck on the lockscreen.
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Nov 20, 2015
Damnit. Something went wrong and I don't know how to get out of it.
I used Nexus Root Toolkit 2.0.7. Bootloader Unlock went just fine. Root went wrong (I think). It just sits there at the white Google logo. It never goes to the animated loading portion of boot up.
So, I stopped the process. Then went to select Flash Stock + Unroot to hopefully start over. It still stays at the white Google logo. Instructions say it could take up to 20 minutes, but I waited for about 30 and nothing happened.
So I entered Recovery. Formatted/Cleared all data and started fresh with the unlocked boot loader. I was able to flash TWRP and actually flash a custom ROM. It loaded, but the phone boot looped when I tried to flash a custom Kernel.
Fine. I went to restore a backup I made before flashing the Kernel and it boot looped. Restoring the backup did nothing and I couldn't load anything.
Loaded up Nexus Root Toolkit again, tried to root and it just stays on the white Google logo. Tried Flash Stock + Unroot and it still sits at the Google logo.
WTF. I've been doing this for a long ass time now.
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Sep 22, 2014
I recently bought a Nexus 5 and it has a dark patch on the screen. This is visible only when the phone is in a locked state. Initially i thought it was dust but the patch stayed on. I have attached the image...
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Aug 6, 2015
I've been using my nexus 5 with a version of 5.1.1 ... One day I accidentally restarted it.
It is stuck on google logo with the four dots spinning infinitely.
I've tried downgrading it. it was a success but I don't have signal "baseband " i think. And can't open playstore, camera and gallery on version stock 4.4 .
When I try upgrading it from stock ver 4.4 to lollipop still the problem is the same. I am running out of options .
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Dec 5, 2014
This has happened more than once. I need to power phone off to fix it. Running Lollipop.Watch a YouTube Video, finish it, close YouTube, even end task and verify it isn't running. When phone locks the preview image is visible for the video on the lock screen.
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Dec 12, 2015
Last night, I left my phone on charge. It was working normally and the software was functional etc. However, once I woke up, the phone was constantly restarting itself, and wouldn't load past the boot animation. I tried to load up fastboot to enter the TWRP recovery, however, the phone froze on the load screen. I should also add that my custom boot animation was replaced by the CyanogenMod mascot.
I tried to use WugFresh's NRT to flash a factory image of Android 6, however, the command terminal indicated that each process had failed. This did not restore the phone to its original condition.
I should also point out that I have been running a CM 12.1 nightly, which has been very stable and I have been using this nightly, without major problems (bar the infrequent system UI crashes) for a couple of months. It is obviously rooted and I have a Nandroid backup, which I can't access for aforementioned reasons.
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Sep 18, 2015
After fully charging the phone yesterday, when I went out to get food, my phone shut down along the way and being unable to boot. My phone is running on stock 5.0 with no mods
At first, I was able to get to the colored dots loading screen but it would always get stuck there and shut off. Then I keep trying to restart it up and it got worse and worse, now I'm always stuck at the GOOGLE screen. I'm not sure if this is a boot loop issue as it just gets stuck at GOOGLE screen. I tried the recovery mode cache wipe and it gets stuck at the GOOGLE screen in the middle of the wipe.
So this morning, after fiddling around the power buttons some more, I am able to get the battery logo while charging, though it is weird that it shows 100% then completely drained the next minute or so. I try to load into the recovery mode again and this is what I see at the bottom
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
I'm not sure what to do at this point, I'm still in recovery mode but don't want to push any buttons yet as it was a real struggle to get to this point as I'm always stuck at the GOOGLE screen.
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Nov 22, 2014
Like others, I tried the software update, and then my phone constantly got stuck at the four little circles at start up. I followed some instructions I found on AndroidPit:
1. From a powered off state, press the Power button to start your Nexus 5. When you see the Google logo press and hold the Volume Down key and release when the device vibrates.
2. Use the volume keys to highlight Recovery Menu and press the Power button to select. This will bring you to a screen with an Android on its back.
3. Hold the Volume Up key for 5 secs then release and a new menu will appear.
4. First off, you can use the volume keys to select Wipe Cache Partition. This will cause your phone to restart. once this is done, re-do the previous steps to get back to the same screen (the one that Wipe Cache Partition was on).
5. Highlight Wipe Data/Factory Reset and select using the Power key. Scroll down to Yes, Delete All Data and press the Power button again to select.
6. Your Nexus 5 will now wipe your data and reformat.
7. On the next screen hit the Power button to select Reboot System Now.
It has been 40 minutes now and it's stuck on 'Formatting /data'. Is this normal?
I've only had this phone for a couple of months and it was functioning perfectly until now I haven't rooted it or anything.
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Jul 20, 2014
So this morning I woke up to my phone on a boot loop on the Google Logo. I have no custom roms or mods on it other than I am running ART. I suspect it could be battery related as it will only seem to do this on the charger but when I don't have it plugged in it won't even start up. When it's plugged in it won't even seem to want to stay "off", it boots up to the google logo on its own. If I hold down the volume rocker I can get into the bootloader but it resets before I can select anything and boots right back into the google logo.
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Dec 24, 2015
Just wanted to upgrade my sisters phone which was running an old 5.1 version (custom rom, so the phone was unlocked and rooted already) to an android 6.0.1 custom rom. So I flashed newest twrp and flashed 6.0.1 bootloader and radio.img via fastboot using wugfresh tool and the files from the thread on here. now when trying to get into recovery, I am stuck at the google logo.
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