Google Nexus 5 :: Stuck On Google Startup Screen
Sep 5, 2015
I was sitting down with my nexus on my leg with about 40% battery left when it suddenly turned off and then flicked to the google startup page before going blank. After attempting to turn it on again (to no avail), I resorted to plugging it in, which resulted in the phone looping on the google page then vibrating before repeating. I tried to get it into the bootloader menu, but it appeared and then reverted to the google page after the phone vibrated.
I've tried looking up solutions, but the only plausible situation for me seems to be returning it so the warranty can take over. The only hitch with that being that the bootloader is unlocked (not rooted, just the bootloader). I really am stuck, and do not know what to do
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Jul 20, 2014
So this morning I woke up to my phone on a boot loop on the Google Logo. I have no custom roms or mods on it other than I am running ART. I suspect it could be battery related as it will only seem to do this on the charger but when I don't have it plugged in it won't even start up. When it's plugged in it won't even seem to want to stay "off", it boots up to the google logo on its own. If I hold down the volume rocker I can get into the bootloader but it resets before I can select anything and boots right back into the google logo.
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Dec 24, 2015
Just wanted to upgrade my sisters phone which was running an old 5.1 version (custom rom, so the phone was unlocked and rooted already) to an android 6.0.1 custom rom. So I flashed newest twrp and flashed 6.0.1 bootloader and radio.img via fastboot using wugfresh tool and the files from the thread on here. now when trying to get into recovery, I am stuck at the google logo.
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Nov 4, 2015
today I installed the new android 6.0 factory image, rooted it (used the modified boot.img from the previous build) and installed supersu 2.52 and blu spark kernel. Everything good until i deleted some apps (gmail, webview, youtube and other NON CRITICAL apps, like I ALWAY DO SINCE KITKAT), then rebooted and my phone is stuck at the Google logo, not even the bootanimation shows up.. Tried to reflash the boot.img, wipe cache, wipe data, factory reset but nothing.. The only thing that worked is to reflash the factory image! What am I doing wrong? Happened 2 times in a row so something must be wrong.. Another thing, I can't access TWRP every time, sometimes it skips and boots directly..
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Jul 10, 2015
My device:
Nexus 5 - hammerhead D821(H) 16GB
BL version - HHZ12h
BB version M8974A-2.0.50.2.26
Secure boot enabled
lock state unlocked
Today I got a "broken" nexus 5 that is in boot loop with the google logo and it wont boot into any .img
At the start i read the pinned posts and found this tutorial: [URL] ...
followed it step by step. but unfortunately it didnt work in my situation. there werent any errors or such kind. I also tried this tutorial with other images but nothing worked.
When i go to the recovery mode and press the power button the phone get into the google logo and i can see some sort of strange stripes in like a milisecond but then it just gets into the boot loop.
i really think ive tried everything accept for relocking the bootloader but cant imaging that this could be the problem.
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Aug 2, 2015
So I wanted to get some free hearthstone card back and free packs, which were only given out to people with Samsung Galaxy S6. Apparently there was a way to get this on any device by editing "ro.product.brand" and "ro.product.model" in build.prop.
I did this, restarted my device and got my stuffs pretty easily. After this, I replaced the build.prop with my backup copy and restarted my phone. But, this time the phone is not booting. After google logo, it's stuck with black screen.
So far I have tried clearing cache but didn't work. Also, I tried to use adb to pull the build.prop but unfortunately I get "error:Closed" even though "adb devices" does show up my phone.
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Jun 6, 2014
My Nexus 5 which I have been using for 5 months without any issues has suddenly got stuck on the startup screen. This whole day it has just been showing the google screen and nothing I do would change it. I tried rebooting but that didn't work either.
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Oct 20, 2015
So 2 days ago I received the OTA update for 6.0. Yesterday when my battery was low the device turned off unexpectedly. When I finally had a chance to plug it in the phone went into a BOOT LOOP. After not being able to get into recovery mode because of continued resetting. I looked up several videos and posts from Nexus users with the same issue. I found the solution to be tapping the power button repeatedly till device is fixed. It sounded absurd but it worked and the phone stopped resetting and started to charge as normal. I let the phone charge for about an hour and then proceeded to turn it on.
At that point it was then stuck at the Google logo. So after about 15 minutes of waiting I decided to do a hard reset. When doing so I an encountered an error which I am unfamiliar with. I have a picture of what it tell me but can't seem post it on the forum. IT SAYS:
Supported API: 3
E: failed to mount/cache (Invalid Argument)
--Wiping Data...
Formatting Data...
E: failed to mount /cache (invalid argument)
Formatting /cache...
E: failed to mount /cache (invalid argument)
E: failed to mount /cache (invalid argument)
E: failed to mount /cache (invalid argument)
[code]....
After it did the wipe it got stuck at the new splash screen.
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Feb 8, 2016
my nexus 5 is stuck at white screen,as well as it is not even entering into recovery or fastboot.tried pressing volume up +power , volume down +power , both volume buttons +power,still stuck.
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Dec 5, 2015
So I have verizon and I'm using a nexus 6p. My phone died and I charged it and booted it back up.Problem was is I forgot my password. So since I'm rooted i went into twrp and tried my password there. it worked there but not on regular boot up. So i went into wipe and wiped everything. now when i go to reboot my phone it is stuck on the google logo.
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Dec 7, 2015
I've followed instructions in from this thread [URL] .... and flashed the supersu from the recovery without reading not to flash. Now I'm stuck at the google splash screen. How to recover from this?
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Mar 15, 2015
So i flashed the stock image and sideloaded 5.1 via WugFresh. Everything went fine and the phone told me i had to reboot it. I did and it sat on the google lock screen for way too long. I am able to hold down power button and volume and get back into recovery mode but the same thing keeps happening: stuck on the lockscreen.
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Nov 20, 2015
Damnit. Something went wrong and I don't know how to get out of it.
I used Nexus Root Toolkit 2.0.7. Bootloader Unlock went just fine. Root went wrong (I think). It just sits there at the white Google logo. It never goes to the animated loading portion of boot up.
So, I stopped the process. Then went to select Flash Stock + Unroot to hopefully start over. It still stays at the white Google logo. Instructions say it could take up to 20 minutes, but I waited for about 30 and nothing happened.
So I entered Recovery. Formatted/Cleared all data and started fresh with the unlocked boot loader. I was able to flash TWRP and actually flash a custom ROM. It loaded, but the phone boot looped when I tried to flash a custom Kernel.
Fine. I went to restore a backup I made before flashing the Kernel and it boot looped. Restoring the backup did nothing and I couldn't load anything.
Loaded up Nexus Root Toolkit again, tried to root and it just stays on the white Google logo. Tried Flash Stock + Unroot and it still sits at the Google logo.
WTF. I've been doing this for a long ass time now.
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Nov 13, 2015
So I tried to root my 6P with the Nexus Root toolkit , first I unlocked the bootloader, that went well . After that I tried to root it but my build number wasn't there (MDB08L) So I researched if that would be a problem and a couple of people said they followed the same instructions as with the MDB08K build and it worked just fine on theirs so I proceeded.
I selected the "any build" from the options on the toolkit and it seemed to be going well, I followed the instructions , flashed the files on twrp and from there I rebooted and it got stuck on a bootloop... :/ so then I tried to use the toolkit to fix the bootloop and selected the MDB08K and after it ran and finished it isn't exactly bootlooping but it is now stuck on the black Google logo and does nothing ...
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Jan 6, 2015
My phone ran out of charge during the night so when i awoke I put it on charge for an hour or so.
i then turned it on - it displayed 'google' and then it displayed the swirling coloured dots. It progressed no further.
If I hold down the start button it restarts, only to hang at the same point.
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Aug 6, 2015
I've been using my nexus 5 with a version of 5.1.1 ... One day I accidentally restarted it.
It is stuck on google logo with the four dots spinning infinitely.
I've tried downgrading it. it was a success but I don't have signal "baseband " i think. And can't open playstore, camera and gallery on version stock 4.4 .
When I try upgrading it from stock ver 4.4 to lollipop still the problem is the same. I am running out of options .
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Dec 5, 2014
This has happened more than once. I need to power phone off to fix it. Running Lollipop.Watch a YouTube Video, finish it, close YouTube, even end task and verify it isn't running. When phone locks the preview image is visible for the video on the lock screen.
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Dec 12, 2015
Last night, I left my phone on charge. It was working normally and the software was functional etc. However, once I woke up, the phone was constantly restarting itself, and wouldn't load past the boot animation. I tried to load up fastboot to enter the TWRP recovery, however, the phone froze on the load screen. I should also add that my custom boot animation was replaced by the CyanogenMod mascot.
I tried to use WugFresh's NRT to flash a factory image of Android 6, however, the command terminal indicated that each process had failed. This did not restore the phone to its original condition.
I should also point out that I have been running a CM 12.1 nightly, which has been very stable and I have been using this nightly, without major problems (bar the infrequent system UI crashes) for a couple of months. It is obviously rooted and I have a Nandroid backup, which I can't access for aforementioned reasons.
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Sep 18, 2015
After fully charging the phone yesterday, when I went out to get food, my phone shut down along the way and being unable to boot. My phone is running on stock 5.0 with no mods
At first, I was able to get to the colored dots loading screen but it would always get stuck there and shut off. Then I keep trying to restart it up and it got worse and worse, now I'm always stuck at the GOOGLE screen. I'm not sure if this is a boot loop issue as it just gets stuck at GOOGLE screen. I tried the recovery mode cache wipe and it gets stuck at the GOOGLE screen in the middle of the wipe.
So this morning, after fiddling around the power buttons some more, I am able to get the battery logo while charging, though it is weird that it shows 100% then completely drained the next minute or so. I try to load into the recovery mode again and this is what I see at the bottom
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
I'm not sure what to do at this point, I'm still in recovery mode but don't want to push any buttons yet as it was a real struggle to get to this point as I'm always stuck at the GOOGLE screen.
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Jul 13, 2015
I've had my Nexus 5 phone for 16 months now - generally worked great. Occasionally it dies and wont power up, but tends to be fine once you leave it charged for 10 minutes and give it a go a few times.
However, now, it wont boot up at all. It has a mind of its own of turning on and off every few seconds, and then just staying on the Google logo before switching off again.
Very occasionally it gets to the 4 circles but again shut offs after a few seconds.
I've read a few threads that suggest pressing Vol button and power on button. I've tried that and get to the android robot screen, but it switches off like 1 second after, so im unable to select any options.
When I have connected to a charger, it constantly boots up and switches off the google logo after couple of seconds all by itself. But if not connected to a charger, then it remains off unless I press power button or give it a little knock.
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Jul 18, 2015
On most recent version of screwd with tk gapps and I can't get wallet to load. It hangs up on the splash screen and never moves. Have tried clearing cache and data, uninstalled and reinstalled, nothing works.
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Nov 22, 2014
Like others, I tried the software update, and then my phone constantly got stuck at the four little circles at start up. I followed some instructions I found on AndroidPit:
1. From a powered off state, press the Power button to start your Nexus 5. When you see the Google logo press and hold the Volume Down key and release when the device vibrates.
2. Use the volume keys to highlight Recovery Menu and press the Power button to select. This will bring you to a screen with an Android on its back.
3. Hold the Volume Up key for 5 secs then release and a new menu will appear.
4. First off, you can use the volume keys to select Wipe Cache Partition. This will cause your phone to restart. once this is done, re-do the previous steps to get back to the same screen (the one that Wipe Cache Partition was on).
5. Highlight Wipe Data/Factory Reset and select using the Power key. Scroll down to Yes, Delete All Data and press the Power button again to select.
6. Your Nexus 5 will now wipe your data and reformat.
7. On the next screen hit the Power button to select Reboot System Now.
It has been 40 minutes now and it's stuck on 'Formatting /data'. Is this normal?
I've only had this phone for a couple of months and it was functioning perfectly until now I haven't rooted it or anything.
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May 15, 2015
I am inordinately happy about this, but also annoyed that I didn't know about it earlier. It was in the Google Settings app rather than the phone's settings, so I missed it! This was the one feature I envied on the Moto X and I had it all this time!
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Dec 29, 2015
My Nexus 5 is stuck at the flying dots after Lollipop OTA update. Already try factory reset. Cant connect to my Lap (running Windows 10) because it says in the device manager: Unknown USB Device (Device Descriptor Request Failed), so I cant manually update the driver and cant access it with ADB and Fastboot tool. The device has no USB debugging enabled. In the old computer where I used to connect the device and has the drivers installed says the same thing in device manager as my new laptop.
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Aug 30, 2015
For about two months now I've had an app stuck in recents, and no matter what I do it won't go away. It's basically a website I opened from a google search. I've deleted and reinstalled Google Now, the phone has been upgraded from 5.1 to 5.1.1 in between, restarting, nothing seems to do the trick. I've been googling the problem without success so far.
Here's a screenshot: [URL] ....
Nexus 5, stock 5.1.1 ....
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Oct 29, 2015
Stuck on logo boot... I can enter recovery mod, but I cant do nothing from there it says 0 internal storage...
Pictures: [URL] ....
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Oct 18, 2015
I have a nexus 5 that I was preparing to hand down to my wife. I had transfered everything over to my new phone, and initiated a factory reset. It rebooted to the "erasing" screen, and sat there for about 20 minutes, before switching to the dead android screen (w/ red triangle.) I thought that was odd, did some searching, and tried the recovery mode from the bootloader. That produced the same results. So now I'm stuck.
From the boot loader I can access the following options:
Start -> Erases for ~20 minutes, then dead android
Restart Bootloader -> Screen goes blank, phone vibrates, and then back to the bootloader screen
Recovery Mode -> Erases for ~20 minutes, then dead android
Power off -> turns off the phone
I called Google, and the tech support hadn't heard of anything like this. Because it's almost two years old, he transferred me to LG's tech support, who basically said find a local repair shop, or they could RMA it for an unknown cost.I'm pretty sure the phone is bricked at this point, which is frustrating, because it was running stock android - completely unmodified. I think I might have rooted it once, months ago, but I can't imagine that that would have caused this issue. I had even received and installed Marshmallow OTA, and it was running perfectly.
Anyway, some program I might be able to use on the PC to regain access to my device.
Literally the only information I can provide about the phone at this point in time is as follows:
Product_Name - hammerhead
Variant - hammerhead D820(H) 32GB
HW Version - rev_11
Bootloader Version - HHZ12k
Baseband Version - H8974A-2.0.50.2.27
Carrier Info - None
Serial Number - 047....
Signing - Production
Sercure Boot - Enabled
Lock State - Unlocked
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Jan 10, 2016
I'm having a very frustrated issue with my Nexus 5 d820. The battery indicator suddenly stuck -for days- on random numbers like 93%, 88% but most of the time it's stuck on 100%. It does recognizes that I'm charging, but the values aren't changing.
Things I've tried:
Installing a third party battery monitors like Gsam A complete drain, complete charge.
Replacing the Battery to a new one
Wipe to Factory / Wipe Cache
Install a brand new rom using fastboot
Install TWRP, Root
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Dec 27, 2014
My nexus 5 got stuck in airplane mode so I could neither send texts or make and recieve phone calls. Have already sent it to be fixed with sucess however a week later it stopped working again. Tried a hard reset but it has not worked.
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Jul 31, 2014
I have been waiting for the Play Store update to come through but have yet to have it happen. I have tried the tricks that I know of, other than side loading it.
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Jan 8, 2016
I'm having a very frustrated issue with my Nexus 5 d820. The battery indicator suddenly started to stuck -for days- on random numbers like 93%, 88% but most of the time it's stuck on 100%. It does recognizes that I'm charging, but the values aren't changing.
Things I've tried:
Complete drain, complete charge.
Replacing the Battery.
Wipe to Factory / Wipe Cache
Install a brand new rom using fastboot
Install TWRP, Root
Replace the kernel to elementalx
What else can it be? is there an hardware part which is in charge of the battery indicator which I can replace?
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