Google Nexus 5 :: Phone Stuck Resetting At Google Logo
Jul 20, 2014
So this morning I woke up to my phone on a boot loop on the Google Logo. I have no custom roms or mods on it other than I am running ART. I suspect it could be battery related as it will only seem to do this on the charger but when I don't have it plugged in it won't even start up. When it's plugged in it won't even seem to want to stay "off", it boots up to the google logo on its own. If I hold down the volume rocker I can get into the bootloader but it resets before I can select anything and boots right back into the google logo.
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Dec 24, 2015
Just wanted to upgrade my sisters phone which was running an old 5.1 version (custom rom, so the phone was unlocked and rooted already) to an android 6.0.1 custom rom. So I flashed newest twrp and flashed 6.0.1 bootloader and radio.img via fastboot using wugfresh tool and the files from the thread on here. now when trying to get into recovery, I am stuck at the google logo.
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Nov 4, 2015
today I installed the new android 6.0 factory image, rooted it (used the modified boot.img from the previous build) and installed supersu 2.52 and blu spark kernel. Everything good until i deleted some apps (gmail, webview, youtube and other NON CRITICAL apps, like I ALWAY DO SINCE KITKAT), then rebooted and my phone is stuck at the Google logo, not even the bootanimation shows up.. Tried to reflash the boot.img, wipe cache, wipe data, factory reset but nothing.. The only thing that worked is to reflash the factory image! What am I doing wrong? Happened 2 times in a row so something must be wrong.. Another thing, I can't access TWRP every time, sometimes it skips and boots directly..
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Jul 10, 2015
My device:
Nexus 5 - hammerhead D821(H) 16GB
BL version - HHZ12h
BB version M8974A-2.0.50.2.26
Secure boot enabled
lock state unlocked
Today I got a "broken" nexus 5 that is in boot loop with the google logo and it wont boot into any .img
At the start i read the pinned posts and found this tutorial: [URL] ...
followed it step by step. but unfortunately it didnt work in my situation. there werent any errors or such kind. I also tried this tutorial with other images but nothing worked.
When i go to the recovery mode and press the power button the phone get into the google logo and i can see some sort of strange stripes in like a milisecond but then it just gets into the boot loop.
i really think ive tried everything accept for relocking the bootloader but cant imaging that this could be the problem.
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Feb 4, 2016
A friend asked me to look at his Nexus 5. It seemed as though his son was trying to flash a custom rom but somewhere along the way things went wrong and it got stuck on the boot animation.
I tried resetting it to factory using this thread. Followed method 2 and finished it up with "Wipe data/factory data" reset. I did not however relock the boot loader.
I used the factory image 6.0.1 (MMB29S).
Everything went well, no errors, but even after doing all that the phone is still stuck on the boot animation. I tried redoing the "Wipe data/factory data" reset, but the phone is still stuck on boot animation. I left for around 20 minutes with no change.
All the other threads I have read seem to indicate doing the "wipe data/factory data" reset should correct this issue but it hasn't seemed to work.
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Nov 29, 2015
when charger is connected my phone keeps rebooting on Google logo, when I disconnect a charger it has no signs of being alive. now somehow i managed to get into fastboot, but when i try to get into recovery phone reboots again and shows full charged battery. What should I do now? I tried to flash stock and unroot via nexus root toolkit, i get the same.
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Sep 28, 2014
my Nexus 5 all of a sudden. My phone wouldn't boot up and is stuck at the google logo and would not go further no matter how long i wait. I tried going to the recovery mood which i did but when i selected recovery mode using the vol up and down keys to navigate and hit on power button nothing happened,just a blank screen. I can soft reset or hard reset my phone. All i see is a blank screen if i try doing a soft or a hard reset and if i try to power on normally all i see is the Google logo.
Using Android 4.4.4
No rooted
I cant figure out if this is a software issue or a hardware issue. I read a few posts about people talking about the power button. The power button seems to be all fine.
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Jun 6, 2014
My Nexus 5 which I have been using for 5 months without any issues has suddenly got stuck on the startup screen. This whole day it has just been showing the google screen and nothing I do would change it. I tried rebooting but that didn't work either.
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Jul 31, 2014
I now have my nexus 5 over 8 Months and everything worked perfectly but since yesterday it stuck at the google logo. I don't mean the Boot animation, I mean the first logo which shows up after booting. After 3 seconds it shuts down and i get the same. Before this happened I just recently flashed PA Rom (4.5,3) and then afterwards the newest franco kernel by the Updater App.
First everything has worked very well, but then some strange things happened to my nexus. So it just has switched the Date and Time to 1970, Google now said it isn't supported in my country (even it is), whats app needed reauthentification and also didn't automatically recognized my county, my battery has dropped while charging from 12% to 39% within a minute and then the random reboots appeared. after the 4th one I suddenly landed at the point where I am now. I also tried lots of things like going into bootloader/ recovery and flashing an old factory Image but every time I try to it kicks me to the Google logo.
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Dec 13, 2015
So I tried to use the Nexus Root Toolkit to sideload the OTA, but now when I try to boot my phone it just shows the white google screen and doesn't do anything. I can use ADB and fastboot and get into the bootloader but I can't flash the factory image because I never checked the "Allow OEM Unlock" tick since I didn't plan on unlocking the bootloader.
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Nov 28, 2015
I've tried dirty flashing, factory reset, system wipe, and a full reflash of Googles stock images. Still when I try and boot into CM13, I get stuck at the Google logo.
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Jan 15, 2016
So, originally the problem was the phone's screen was going black straight after the Google logo, I had a hunch that it was a fault with just the screen as it was pretty badly smashed and seemed the phone was running in the background and you could get the backlight to come on. Then all of a sudden it would stop doing it and then start again intermittently.
I flashed to 6.0 to see if might be some random ROM error, but still exact same problems. Screen came back and then went again. So I grabbed a new screen and swapped out the part. Now at least I don't have a smashed screen and faulty digitizer.
Now the problem appears to be slightly worse. The phone gets to the Google logo again now but now it completely shuts down after it, but it still gets to fastboot! (Is fastboot stored on another chip than FW? If so that worries me.)
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Jul 23, 2015
I had been running cm 12 nightly for quite a while but wanted to try something new so I downloaded Dirty Unicorns rom and a Gapps pack. Drag and dropped both the zips into root directory, booted into cwm recovery mode, cleared everything, then installed the rom zip and then the gapps zip but it wont boot past the Google logo, I can only access recovery mode and I don't know what to do from here, is there anything I can do?
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Nov 23, 2013
My new Nexus 5 phone came with logo "nexus5" right in the middle of the screen. How can I get rid of it?
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Jun 27, 2014
I've been using Nexus 5 since Nov '13, but this is the first time i'm facing a serious issue in my device.I was browsing through Chrome and my Battery was 73%, all of a sudden my device rebooted and here comes the main issue/problem.My device is suffering a boot loop only displaying the google logo for 3-5 seconds and again it reboots.Occasionally the boot animation starts but no success, again it reboots.
I tried to enter fastboot menu, it enters but it doesn't stay there for not more than 2 seconds. So I can't make any choice over there.I tried all the combinations (VOL UP+ Power, VOL DOWN+Power, pressing all the buttons), but its of no use.My device is out of power now.Even when I plug my device to charger/computer its not showing the battery charging animation instead the reboot loop occurs.I suspect it can be a problem with the power button in the board.
My device details:
I'm running Stock Android 4.4.4 with stock kernel.(not modified any system files)
TWRP recovery V 2.7.1.1
UNLOCKED ( @present Locked)
ROOTED. @present Unrooted)
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Sep 5, 2015
I was sitting down with my nexus on my leg with about 40% battery left when it suddenly turned off and then flicked to the google startup page before going blank. After attempting to turn it on again (to no avail), I resorted to plugging it in, which resulted in the phone looping on the google page then vibrating before repeating. I tried to get it into the bootloader menu, but it appeared and then reverted to the google page after the phone vibrated.
I've tried looking up solutions, but the only plausible situation for me seems to be returning it so the warranty can take over. The only hitch with that being that the bootloader is unlocked (not rooted, just the bootloader). I really am stuck, and do not know what to do
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Aug 29, 2015
My phone randomly shut off and then I when I turn it back on. the infinite boot logo appear. I installed clockworld. tried to reformat everything and reinstall stock image and still nothing.
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Oct 18, 2015
I have a nexus 5 that I was preparing to hand down to my wife. I had transfered everything over to my new phone, and initiated a factory reset. It rebooted to the "erasing" screen, and sat there for about 20 minutes, before switching to the dead android screen (w/ red triangle.) I thought that was odd, did some searching, and tried the recovery mode from the bootloader. That produced the same results. So now I'm stuck.
From the boot loader I can access the following options:
Start -> Erases for ~20 minutes, then dead android
Restart Bootloader -> Screen goes blank, phone vibrates, and then back to the bootloader screen
Recovery Mode -> Erases for ~20 minutes, then dead android
Power off -> turns off the phone
I called Google, and the tech support hadn't heard of anything like this. Because it's almost two years old, he transferred me to LG's tech support, who basically said find a local repair shop, or they could RMA it for an unknown cost.I'm pretty sure the phone is bricked at this point, which is frustrating, because it was running stock android - completely unmodified. I think I might have rooted it once, months ago, but I can't imagine that that would have caused this issue. I had even received and installed Marshmallow OTA, and it was running perfectly.
Anyway, some program I might be able to use on the PC to regain access to my device.
Literally the only information I can provide about the phone at this point in time is as follows:
Product_Name - hammerhead
Variant - hammerhead D820(H) 32GB
HW Version - rev_11
Bootloader Version - HHZ12k
Baseband Version - H8974A-2.0.50.2.27
Carrier Info - None
Serial Number - 047....
Signing - Production
Sercure Boot - Enabled
Lock State - Unlocked
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Nov 28, 2015
My Nexus 5 has been bootlooping. I am able to get into the recovery menu and erase the cache and format the system. However, when I plug it in via usb, my computer does not see it.
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Jun 27, 2015
Phone reboots by itself, now that has stopped but the WiFi won't connect. Go to settings and phone stuck in WiFi turning on and the on/off slide is greyed out.
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Nov 25, 2015
I recently flashed android 6 then i flashed twrp n then when i flashed supersu my phone is stuck on boot... How can I root my phone when it is getting stuck?
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Dec 14, 2014
I'd just update d phone to lollipop few weeks ago. Ever since then, my phone became very slow n freeze very often. Sometimes it will automatically turned off on its own.
This morning, when I was reading mail n updating some apps, it freezes.
So I went fastboot n try to wipe cache. But it keeps failed to mount cache... Err... Ok. So try turned it off n leave it for a while. After bout 10mins, I try turn it back on, it stuck on d bootloop screen for an hour.
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Dec 11, 2014
My Nexus 5 running Lollipop was constantly crashing so I decided to factory reset. I am stuck on the 'Erasing...' screen, I had a dead Android come up, when I tried to power off an on the 'Erasing...' screen came back.
I am going on holiday tonight and I'd really like it to work, its kinda essential.
I have never booted or flashed as its a bit beyond me and thats the only solutions I can find.
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Aug 22, 2015
I'm sure many of you have heard that when you enter an incorrect pattern/PIN/password, eventually the phone asks for Google account credentials to unlock it. My Nexus 5 on 5.1.0 does not do this. Does yours? If my lock screen is set to PIN, I can enter as many incorrect attempts as I want, it never asks and never stops me. If I have a pattern set it will let me enter 10 incorrect attempts after which it simply stops me from trying for 30s, but it never asks for Google account credentials.
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Nov 22, 2014
Like others, I tried the software update, and then my phone constantly got stuck at the four little circles at start up. I followed some instructions I found on AndroidPit:
1. From a powered off state, press the Power button to start your Nexus 5. When you see the Google logo press and hold the Volume Down key and release when the device vibrates.
2. Use the volume keys to highlight Recovery Menu and press the Power button to select. This will bring you to a screen with an Android on its back.
3. Hold the Volume Up key for 5 secs then release and a new menu will appear.
4. First off, you can use the volume keys to select Wipe Cache Partition. This will cause your phone to restart. once this is done, re-do the previous steps to get back to the same screen (the one that Wipe Cache Partition was on).
5. Highlight Wipe Data/Factory Reset and select using the Power key. Scroll down to Yes, Delete All Data and press the Power button again to select.
6. Your Nexus 5 will now wipe your data and reformat.
7. On the next screen hit the Power button to select Reboot System Now.
It has been 40 minutes now and it's stuck on 'Formatting /data'. Is this normal?
I've only had this phone for a couple of months and it was functioning perfectly until now I haven't rooted it or anything.
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Jul 13, 2015
I've had my Nexus 5 phone for 16 months now - generally worked great. Occasionally it dies and wont power up, but tends to be fine once you leave it charged for 10 minutes and give it a go a few times.
However, now, it wont boot up at all. It has a mind of its own of turning on and off every few seconds, and then just staying on the Google logo before switching off again.
Very occasionally it gets to the 4 circles but again shut offs after a few seconds.
I've read a few threads that suggest pressing Vol button and power on button. I've tried that and get to the android robot screen, but it switches off like 1 second after, so im unable to select any options.
When I have connected to a charger, it constantly boots up and switches off the google logo after couple of seconds all by itself. But if not connected to a charger, then it remains off unless I press power button or give it a little knock.
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Nov 12, 2015
I used Wugfresh nexus root toolkit and went through the unlocking and root process. It unlocked fine, went through the reboot process. Then when I selected root and recovery I got to TWRP, swiped to apply the zips, it rebooted and never got back into system. Now it just hangs on the google logo. I can get into bootloader and stock recovery still as I attempted to reflash stock through the toolkit.
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Dec 3, 2014
Nexus 5 keeps restarting (looping from Google Logo - 4 color dots screen)... I flashed lollipop from Google Website the latest one last Nov 22 if im not mistaken everything works great except yesterday. constantly looping to google logo then the 4 colored dots loading screen then google logo. I tried to reset volume up down + power or volume down + power but no lock. cant flash again because it wont stay on to the fastboot screen will reboot after few secs...
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Dec 29, 2015
My Nexus 5 is stuck at the flying dots after Lollipop OTA update. Already try factory reset. Cant connect to my Lap (running Windows 10) because it says in the device manager: Unknown USB Device (Device Descriptor Request Failed), so I cant manually update the driver and cant access it with ADB and Fastboot tool. The device has no USB debugging enabled. In the old computer where I used to connect the device and has the drivers installed says the same thing in device manager as my new laptop.
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Aug 30, 2015
For about two months now I've had an app stuck in recents, and no matter what I do it won't go away. It's basically a website I opened from a google search. I've deleted and reinstalled Google Now, the phone has been upgraded from 5.1 to 5.1.1 in between, restarting, nothing seems to do the trick. I've been googling the problem without success so far.
Here's a screenshot: [URL] ....
Nexus 5, stock 5.1.1 ....
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May 1, 2012
I was trying to reset my iphone 3gs and pressed ERASE IPHONE now it is stuck on apple logo.
Info:
iPhone 3GS
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