Google Nexus 5 :: Phone Screen Gone Black (possibly Shut Off)
Jun 19, 2015
My Nexus 5 screen while plugged in has gone completely black, like it's off.
I've tried holding the power button, holding power+volume up, and power+both volumes.
All that happens is a mini vibrate every 10 seconds or so (like the vibrate that occurs when the word Google normally appears) but absolutely no light on the screen...it remains black.
About a month ago the screen/digitizer was replaced because the thing had a mind of its own, clicking everywhere randomly. Until today it was working flawlessly. Twice today it started lagging, forcing me to power off/power on. That worked both times, but now this has happened.
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Sep 22, 2014
I recently bought a Nexus 5 and it has a dark patch on the screen. This is visible only when the phone is in a locked state. Initially i thought it was dust but the patch stayed on. I have attached the image...
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May 13, 2015
I was using an app on my Nexus 5 while it was charging and the screen just froze so I locked it and when I tried to unlock it, it didn't work. I also tried the power button but it doesn't do anything. Is there anything I can do? Should I take it to a shop?
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Aug 29, 2015
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
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Jul 22, 2015
Ever since 5.1.1 rolled out it seems like the battery was draining faster than normal but it was at least usable. Now, my phone will just randomly shut off while i'm in the middle of doing something(so far it has only shut off while i'm using the phone and not while it's idle). When it does shut off it could have between 80% and 100% battery even and then when i turn it back on after it shuts off my battery will be around 15% and will shut off again almost immediately.
If i plug the phone into the charger (with it turned on or off) it will charge to full in less than half an hour so i seriously doubt that the battery is actually draining, but the phone sure thinks it is.
So far to try and fix this i've wiped the cache and also performed a full factory reset and that actually only seemed to make it worse - before the reset this only happened maybe 3 or so times per month...now it's happening 3 or 4 times per day which really makes it unusable. The apps that i'm using when it shuts off are not consistent. It will do it in games, in chrome, in messenger - really anything.
I'm willing to try anything - if I didn't provide enough information about something let me know and i'll be glad to follow up.
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Sep 18, 2015
After fully charging the phone yesterday, when I went out to get food, my phone shut down along the way and being unable to boot. My phone is running on stock 5.0 with no mods
At first, I was able to get to the colored dots loading screen but it would always get stuck there and shut off. Then I keep trying to restart it up and it got worse and worse, now I'm always stuck at the GOOGLE screen. I'm not sure if this is a boot loop issue as it just gets stuck at GOOGLE screen. I tried the recovery mode cache wipe and it gets stuck at the GOOGLE screen in the middle of the wipe.
So this morning, after fiddling around the power buttons some more, I am able to get the battery logo while charging, though it is weird that it shows 100% then completely drained the next minute or so. I try to load into the recovery mode again and this is what I see at the bottom
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
I'm not sure what to do at this point, I'm still in recovery mode but don't want to push any buttons yet as it was a real struggle to get to this point as I'm always stuck at the GOOGLE screen.
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May 25, 2015
So here is the deal: I have a nexus 5 that fell into water 1 month ago, i did all the procedures, rice + brushed all the circuits with isopropilic alcohol (100%) (oh, it stayed like 2 hours under water!). After doing that amazingly the cell phone was working perfectly, until after one month the screen started going black:
1- turn the cellphone on
2 - everything works fine, i get to the unlock phone screen
3 - while at the unlock phone screen i can see notifications for exemple, turn the cell phone to airplane mode, etc.
4- once i click on a notification or i unlock the screen, the screen goes black. and it happens every time that i unlock the screen
Sometimes i turn the cellphone on and it works normally for a couple of seconds or a couple of minutes and then the problem comes back. First i tought it could be a software problem, so i cleaned the cache, it didn't work. Then i did a factory reset, the problem was still there, so the only guess left for me is that something is malfunctioning because of the water damage. But, it only turns black once i unlock the phone.
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Aug 29, 2015
My phone randomly shut off and then I when I turn it back on. the infinite boot logo appear. I installed clockworld. tried to reformat everything and reinstall stock image and still nothing.
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Aug 2, 2015
So I wanted to get some free hearthstone card back and free packs, which were only given out to people with Samsung Galaxy S6. Apparently there was a way to get this on any device by editing "ro.product.brand" and "ro.product.model" in build.prop.
I did this, restarted my device and got my stuffs pretty easily. After this, I replaced the build.prop with my backup copy and restarted my phone. But, this time the phone is not booting. After google logo, it's stuck with black screen.
So far I have tried clearing cache but didn't work. Also, I tried to use adb to pull the build.prop but unfortunately I get "error:Closed" even though "adb devices" does show up my phone.
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Jan 3, 2015
So i dropped my phone today, literally no exterior damage whatsoever, the software (from what i can tell) is fine as well. The problem is that everytime i turn on the screen and then unlock it the screen goes black and it's locked up again. I've tried reflashing the sofrware and wiping it clean, the problem persists.
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Nov 1, 2015
Having trouble with an unresponsive black screen, specifically when going in or out of range of your wifi or switching between lte and wifi?
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Jun 1, 2015
Just got my 5.1.1 patch over air and next time I reboot the device, only Google and Android logos greet me, after that only black screen (but OS boots, because I can take screen shots of the black screen. Only option is to press power long and shut the device down. Cache wipe did not work.
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Jun 7, 2014
The past week my phone has started not responding and just having a black/blank screen. I can tell it's running, I get notification sounds and stuff, but it just won't respond. I can reset it by holding the power and volume up button, and that seems to fix it for some random amount of time, but eventually the screen will die again.
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Sep 9, 2015
My Nexus 6 worked for months, but now when the phone is on the screen stays black.
When you start the Nexus 6, the Google logo shows up, the starting animation plays, then the Android text shows.. then the screen goes black. If I hold the power key the "Power Off" dialog opens, I can also take screenshots (of a completely black screen), otherwise nothing shows on the screen.
I took the phone into T-Mobile and they sent me a replacement. After walking through this new phone's setup (adding my Google account, setting up a lock screen) the phone screen went black! Just like the old phone.
Wiping the cache didn't fix anything, but if I factory reset the phone (on either phone), the screen works as it should and goes through the setup process before the screen blacks out again.
I tried not setting a lock screen and the phone still blacks out so I don't think it's lock screen related. I'm starting over again and trying to set the phone up without importing any of my Apps to see if that will change anything.
I've always done system updates when prompted and the phone is not rooted or have custom settings or anything like that.
I just wiped and started over without installing the list of old apps and it still does has this same issue..
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Apr 18, 2014
Why there is black screen around capture button?Above back button around 1.5cm size is not used for camera.
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Jun 25, 2014
Looks almost like a bruise on the screen, only when the screen itself is showing black (i.e., screen is on). I must have dropped the phone at some point... any way to fix this?
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Dec 29, 2015
Sometimes there is black screen on my Nexus but I know that phone is working. After some time or after clicking on/off switch couple of times display appear. Sometimes it takes several minutes to put the display on.
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Mar 26, 2015
So, I turned on my phone and now it goes straight to the bootloader. So, when I select "Start" option, screen turns black (can still see backlight shining though). It was sitting there for hours, but screen stayed black.
I did have a rooted phone, but I hadn't tinkered with it for about 6 months.
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Jul 29, 2014
Recently i got careless and i accidentally cracked my nexus 5 screen after dropping it on the ground
Currently the touch screen works but there is a problem. I am unable to answer calls as the screen goes black and does not turn on again until the person has hung up or until i reset the phone. Also when i try to call out the screen turns black as well and exhibits the same symptoms as listed above.
From people who have had experience with cracked Nexus 5 screens, do you think replacing the digitizer + lcd will fix this issue or did i screw up something big
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Nov 13, 2015
So I tried to root my 6P with the Nexus Root toolkit , first I unlocked the bootloader, that went well . After that I tried to root it but my build number wasn't there (MDB08L) So I researched if that would be a problem and a couple of people said they followed the same instructions as with the MDB08K build and it worked just fine on theirs so I proceeded.
I selected the "any build" from the options on the toolkit and it seemed to be going well, I followed the instructions , flashed the files on twrp and from there I rebooted and it got stuck on a bootloop... :/ so then I tried to use the toolkit to fix the bootloop and selected the MDB08K and after it ran and finished it isn't exactly bootlooping but it is now stuck on the black Google logo and does nothing ...
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Aug 18, 2015
I have a big problem with my phone, there are some days my screen had three vertical white line on certain colors, like this : URLs....But with time the problem is worsened, my screen is totally crazy, i can't explain, juste look the video. URLs....This problem is in bootload too: URL....
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Mar 25, 2015
Since 5.1 during calls my screen goes black, and does not wake up until the other person hangs up.
It's like it thinks I have it up to my ear, but I don't. So I can't hang up, I can't use the dial pad, I can't see alerts, nothing.
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Dec 20, 2015
Just got a brand new Nexus 6P yesterday, camera was working fine. Woke up this morning and the camera produces a black screen. Cleared camera data, cache, updated, tried third party apps, then performed a factory reset. All to no avail.
It is still locked I haven't unlocked the bootloader or even rooted the device yet... literally got it yesterday.
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Mar 19, 2015
This morning (19 March 2015), my Nexus 5 updated its Google Play Music App to v 5.8.1836R.1787745. Now, once I start the thing, it won't stop. Yes. It stops playing music. But, the app continues to sit in the notification area when I drag down from the top, the Bluetooth "headphones" icon won't go away, and the phone starts to heat up at the top back. How to go back to the old behavior of it just going away when I'm done with it?
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Oct 1, 2015
At least 5 to 10times it automatically shuts down without any information. It happens more when the battery is below 30%.. How to fix this problem.. Mine is 64GB NEXUS 6 bought in Denmark and using in India.
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Aug 18, 2015
My Nexus5 phone shuts down all of a sudden without me powering it off. It is happening every now and then. It also happens when I connect my phone via usb to my laptop. Could this be because I'm testing my apps on my phone using Android Studio. Every time i connect the USB it restarts over and over again.
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Jul 25, 2015
My Nexus 5 will just shutdown when i am taking photos. Esp when the photo is taken in an environment when more processing is needed like low light area. The phone will just switch off. Pressing the power button would not work at all. The only thing that can revive it is a power surge i.e. plugged in a power source. The phone will revive and the picture is not taken at all.
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Apr 25, 2012
my iphone4 was working perfect until today. Now it is totally shut down and I don't know why because nothing has happend. I try to recharge it but nothing happens, the screen is black, there is no iphone known in itunes. I try to push the home and start button but nothing.
Info:
iPhone 4, iOS 5.0.1
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Jan 8, 2016
So, I had my N5 since 2013 and the battery as the updates went around was up and down until Marshmallow came out, it was amazing. Great speed , battery and everything, but i broke my own rule and updated to 6.0.1 as soon as i was able to. Well since then the battery isn't so good, and whenever I use heavy apps (primarily when i try to multitask between them) the phone will black out and will turn back on with a chunk of battery missing or it used to be dead. Again this only started with new update so I cant totally point at the battery being old as the problem, but as a new bug with update. I cleared cache and reset it. I tried to downgrade it but kept saying there was missing images and such.
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Jun 1, 2015
Was on my Facebook app checking a Notification when suddenly the buttons to return to home screen, back and move between currently running apps stopped working. It is not unusual sometimes the touch screens don't respond and the easiest fix would be to press the power button to go to the lock screen and come back. When I tried turning on the phone to unlock it, it never turned back on.
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Sep 2, 2015
I've been having random shutdowns lately. And i just got a warranty exchange same thing happens. I have the t-mobile version. i do have the latest version of 5.1.1 ....
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