Google Nexus 5 :: Random Shut Down And Loss Of Battery
Jan 8, 2016
So, I had my N5 since 2013 and the battery as the updates went around was up and down until Marshmallow came out, it was amazing. Great speed , battery and everything, but i broke my own rule and updated to 6.0.1 as soon as i was able to. Well since then the battery isn't so good, and whenever I use heavy apps (primarily when i try to multitask between them) the phone will black out and will turn back on with a chunk of battery missing or it used to be dead. Again this only started with new update so I cant totally point at the battery being old as the problem, but as a new bug with update. I cleared cache and reset it. I tried to downgrade it but kept saying there was missing images and such.
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Jul 22, 2015
Ever since 5.1.1 rolled out it seems like the battery was draining faster than normal but it was at least usable. Now, my phone will just randomly shut off while i'm in the middle of doing something(so far it has only shut off while i'm using the phone and not while it's idle). When it does shut off it could have between 80% and 100% battery even and then when i turn it back on after it shuts off my battery will be around 15% and will shut off again almost immediately.
If i plug the phone into the charger (with it turned on or off) it will charge to full in less than half an hour so i seriously doubt that the battery is actually draining, but the phone sure thinks it is.
So far to try and fix this i've wiped the cache and also performed a full factory reset and that actually only seemed to make it worse - before the reset this only happened maybe 3 or so times per month...now it's happening 3 or 4 times per day which really makes it unusable. The apps that i'm using when it shuts off are not consistent. It will do it in games, in chrome, in messenger - really anything.
I'm willing to try anything - if I didn't provide enough information about something let me know and i'll be glad to follow up.
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Jun 2, 2014
This just started happening recently. I'll be sitting with a full LTE connection reading news when suddenly pages will stop loading in Chrome. Trying to launch Facebook or any other connected app at that point won't work. Check settings and I have full bars and all white/gray, not orange indicating a lost Google connection. Only thing that resolves it is to reboot the phone. It will work fine after that until a later date when the same thing happens. Not a tower issue either as this happens everywhere. Stock Nexus 5, not rooted and on T-Mobile.
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Sep 2, 2015
I've been having random shutdowns lately. And i just got a warranty exchange same thing happens. I have the t-mobile version. i do have the latest version of 5.1.1 ....
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Aug 6, 2014
Put on charge (turned off) about 1:30am at around 14% and when taken off at about 10:30am or so at 76%. That more or less happened the night before too. All this last week the battery really has been appealing.
I reset cache, not improved.
I uninstalled most out of the few third party apps I had. (Only had 3 pages on my phone, now two)
The only apps I even use are chrome, Skype, and since a few days after this problem started Gsam battery monitor.
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Dec 17, 2015
2 nights ago I opened up my sons Nexus 5 and changed the battery. I replaced it with a oem replacement that I found on Amazon. I put the phone back together and everything works fine, but he is suffering from random shutdowns. He says that he plays his phone throughout the day and every now and then when he pulls his phone out of his pocket it has powered off. He has to hold down the power button to restart the phone. Do I need to take the phone back apart?
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Aug 10, 2010
I have noticed my battery losing strength even when it is shut down. Last night I was right at 50% battery strength before shutting it down and going to bed. When turning it on this morning it was at 20%. I understand about things running in the background but even while it is shut down?
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Nov 28, 2015
Experiencing random reboot on nexus 6p and lost 5ghz WiFi detection after that?
Need to do a hard reboot to get back 5ghz WiFi detection....
Btw, my nexus 6p is rooted and installed xposed....
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Jul 1, 2014
I have an iPhone 5 running iOS 7.1. Today I left the house at 8:30 am with 100% battery. I had a breakfast meeting and put my phone on the table while we ate and did not use it. By 10:00 my battery was down to 3%. On other occasions, the phone shuts itself down while there's still 30% power, and I have to plug the phone into a charger to get it to restart. When it restarts, it shows >30% battery. I've been struggling with both issues for months (as have numerous friends with iPhone 4, 5 and 5s). I do not believe it is a hardware issue, but rather, an issue with iOS 7, which is when the problems began for me. My old iPhone 4 running iOS 6 would go an entire day of heavy use on a single charge (and usually had juice to spare). There is a serious power management problem with iOS 7 and I'm deeply disappointed that Apple hasn't addressed it. Â
You can conserve battery life by switching off cellular data, closing apps every time you finish using them, and other tricks mentioned by users here, but then the phone doesn't function as advertised and is no longer a smart phone. It is unreliable and essentially useless as a business device. iPhone is advertised has having 10 hours talk time and 10 hours cellular data. It doesn't even come close. I encourage everyone to contact Apple directly to address this problem. Something tells me Steve Jobs never would have let this happen.Â
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Feb 16, 2016
Came from LG G4 that didn't have these issues with the same apps.
Sometimes the audio will work fine (notice this more when I'm on WiFi) but sometimes, in all apps (snapchat, facebook, regular gallery view) the video will play but the audio will cut in and out.
Not sure what it is. Phone is rooted (systemless) and is running the EX Kernel. I didn't mess with the audio settings in the EX Manager...
This is a huge issue for me as I spend a lot of time on Snapchat, Instagram and YouTube (I'm a vlogger, etc.).
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May 28, 2015
Since the 5.1 update my Nexus 6 on Sprint loses a connection a few times per day. I get an exclamation point. I have read this is specific to users of Sprint and T-mobile. I use Sprint. To correct this.. rather than restart the phone I activate airplane mode for a couple seconds. I was REALLY hoping that the 5.1.1 update would correct this. Nope. I have seen posts for this on the Google forum, but so far no solutions or solid reasons why it only affects Sprint and T-mobile devices. As I stated before.. this started AFTER the 5.1 update.
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Nov 3, 2015
Before updating my device to Android 6, I used SmartLock so my phone would unlock automatically when I arrived at home.
After updating, SmartLock doesn't work anymore because of the GPS location, it doesn't have the accuracy needed for it. Whenever I open Maps, for instance, I need to wait for GPS get my accurate position, but if I close and then reopen it I need to do this again. I have high precision setted on my location settings.
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Mar 19, 2015
This morning (19 March 2015), my Nexus 5 updated its Google Play Music App to v 5.8.1836R.1787745. Now, once I start the thing, it won't stop. Yes. It stops playing music. But, the app continues to sit in the notification area when I drag down from the top, the Bluetooth "headphones" icon won't go away, and the phone starts to heat up at the top back. How to go back to the old behavior of it just going away when I'm done with it?
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Oct 1, 2015
At least 5 to 10times it automatically shuts down without any information. It happens more when the battery is below 30%.. How to fix this problem.. Mine is 64GB NEXUS 6 bought in Denmark and using in India.
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Jun 25, 2015
I'm on Project Fi and after I got the OTA 5.1.1 update my phone has been randomly rebooting up to three times a day.
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Aug 18, 2015
My Nexus5 phone shuts down all of a sudden without me powering it off. It is happening every now and then. It also happens when I connect my phone via usb to my laptop. Could this be because I'm testing my apps on my phone using Android Studio. Every time i connect the USB it restarts over and over again.
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Jul 25, 2015
My Nexus 5 will just shutdown when i am taking photos. Esp when the photo is taken in an environment when more processing is needed like low light area. The phone will just switch off. Pressing the power button would not work at all. The only thing that can revive it is a power surge i.e. plugged in a power source. The phone will revive and the picture is not taken at all.
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May 13, 2015
I was using an app on my Nexus 5 while it was charging and the screen just froze so I locked it and when I tried to unlock it, it didn't work. I also tried the power button but it doesn't do anything. Is there anything I can do? Should I take it to a shop?
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Aug 28, 2015
I'll be using my phone and sometimes, it'll just shutoff as if you were to press and hold the power button to force it to reboot. I'm on the stock ROM and just reflashed the latest image and its still doing it, is my power button faulty?
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Apr 13, 2015
I've got some random reboots after upgrading on stock Lollipop 5.1 on my Nexus 5.I've used Android 5.0.1 without any reboots or problem, but after upgrading on 5.1 I'm facing many random reboots when I switch from an app (like a game or Hangouts) using Recents or Home button from NavBar (it also happens randomly when I'm using my phone, like writing a message on Hangouts).The reboots I'm talking about are not "soft" but "hard", because bootloader's logo (Google) appears and restarts my phone, so it is caused by Kernel Panic (as you'll see in my last_kmsg) and they occured on both stock and custom rom.
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Dec 29, 2014
I've got a nexus 5 running lollipop (5.0.1) and the phone will randomly shutdown or reboot. I've tried a factory reset as well as clearing the cache after the reset. That did not solve the problem. I'm hoping its not a harware issue but given that I don't have a single app other than the default google apps installed.
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Aug 29, 2015
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
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Jun 1, 2015
Was on my Facebook app checking a Notification when suddenly the buttons to return to home screen, back and move between currently running apps stopped working. It is not unusual sometimes the touch screens don't respond and the easiest fix would be to press the power button to go to the lock screen and come back. When I tried turning on the phone to unlock it, it never turned back on.
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Nov 8, 2013
Seems like my Nexus 5 won't send SMS messages, at random times, for no apparent reason. I'm sending messages to friends, getting responses, then boom, the "sending" bounces, but refuses to send the SMS. It then gives me a message saying that it failed, and is retrying. Still won't send, until kt decides to randomly send the SMS at some point. I am on the Fido (Canadian) network. I tried through Hangouts and through a 3rd party app.
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Jun 19, 2015
My Nexus 5 screen while plugged in has gone completely black, like it's off.
I've tried holding the power button, holding power+volume up, and power+both volumes.
All that happens is a mini vibrate every 10 seconds or so (like the vibrate that occurs when the word Google normally appears) but absolutely no light on the screen...it remains black.
About a month ago the screen/digitizer was replaced because the thing had a mind of its own, clicking everywhere randomly. Until today it was working flawlessly. Twice today it started lagging, forcing me to power off/power on. That worked both times, but now this has happened.
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Dec 13, 2015
My phone now goes into random reboot and goes into "Android is starting Optimizing app x of xxx" mode. It take a lot of efforts to bring phone back to normal. I googled for this issue but didn't find any firm solution for the same. My phone has custom ROM based on 5.1.1
The issue started few days ago and I am using this ROM since long time.
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May 30, 2014
I usually put my N5 on an LG Wireless Qi charger at night before bed. Over the last week, I had a couple of days that when I woke up, I noticed that Android Assistant has reported a reboot over night.
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Jun 15, 2015
I used to get the occasional reboot but on Thursday maybe from any update my phone was rebooting every 20 minutes even after clearing the cache. After Thursday it stopped rebooting and hasn't ever since.
The only other annoyance I received was camera cannot connect when I tried opening the camera app but was resolved with a reboot.
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Jan 8, 2016
I have Nexus 5 and was running good with Marshmellow and suddenly one day the screen started scrolling up. Restart or factory reset did not work. While starting the boot logo was also corrupted and I use to get is display with random pixels lit with different colors, mostly white and red. So have tried different bootloaders and even downgrading to 4.4.4 but the issue is still there.
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Aug 29, 2015
My phone randomly shut off and then I when I turn it back on. the infinite boot logo appear. I installed clockworld. tried to reformat everything and reinstall stock image and still nothing.
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Sep 18, 2015
After fully charging the phone yesterday, when I went out to get food, my phone shut down along the way and being unable to boot. My phone is running on stock 5.0 with no mods
At first, I was able to get to the colored dots loading screen but it would always get stuck there and shut off. Then I keep trying to restart it up and it got worse and worse, now I'm always stuck at the GOOGLE screen. I'm not sure if this is a boot loop issue as it just gets stuck at GOOGLE screen. I tried the recovery mode cache wipe and it gets stuck at the GOOGLE screen in the middle of the wipe.
So this morning, after fiddling around the power buttons some more, I am able to get the battery logo while charging, though it is weird that it shows 100% then completely drained the next minute or so. I try to load into the recovery mode again and this is what I see at the bottom
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
I'm not sure what to do at this point, I'm still in recovery mode but don't want to push any buttons yet as it was a real struggle to get to this point as I'm always stuck at the GOOGLE screen.
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