Google Nexus 5 :: Phone Random Shut Off / Battery Drops
Jul 22, 2015
Ever since 5.1.1 rolled out it seems like the battery was draining faster than normal but it was at least usable. Now, my phone will just randomly shut off while i'm in the middle of doing something(so far it has only shut off while i'm using the phone and not while it's idle). When it does shut off it could have between 80% and 100% battery even and then when i turn it back on after it shuts off my battery will be around 15% and will shut off again almost immediately.
If i plug the phone into the charger (with it turned on or off) it will charge to full in less than half an hour so i seriously doubt that the battery is actually draining, but the phone sure thinks it is.
So far to try and fix this i've wiped the cache and also performed a full factory reset and that actually only seemed to make it worse - before the reset this only happened maybe 3 or so times per month...now it's happening 3 or 4 times per day which really makes it unusable. The apps that i'm using when it shuts off are not consistent. It will do it in games, in chrome, in messenger - really anything.
I'm willing to try anything - if I didn't provide enough information about something let me know and i'll be glad to follow up.
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Jan 8, 2016
So, I had my N5 since 2013 and the battery as the updates went around was up and down until Marshmallow came out, it was amazing. Great speed , battery and everything, but i broke my own rule and updated to 6.0.1 as soon as i was able to. Well since then the battery isn't so good, and whenever I use heavy apps (primarily when i try to multitask between them) the phone will black out and will turn back on with a chunk of battery missing or it used to be dead. Again this only started with new update so I cant totally point at the battery being old as the problem, but as a new bug with update. I cleared cache and reset it. I tried to downgrade it but kept saying there was missing images and such.
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Sep 2, 2015
I've been having random shutdowns lately. And i just got a warranty exchange same thing happens. I have the t-mobile version. i do have the latest version of 5.1.1 ....
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Dec 17, 2015
2 nights ago I opened up my sons Nexus 5 and changed the battery. I replaced it with a oem replacement that I found on Amazon. I put the phone back together and everything works fine, but he is suffering from random shutdowns. He says that he plays his phone throughout the day and every now and then when he pulls his phone out of his pocket it has powered off. He has to hold down the power button to restart the phone. Do I need to take the phone back apart?
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May 13, 2015
I was using an app on my Nexus 5 while it was charging and the screen just froze so I locked it and when I tried to unlock it, it didn't work. I also tried the power button but it doesn't do anything. Is there anything I can do? Should I take it to a shop?
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Aug 29, 2015
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
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Jun 19, 2015
My Nexus 5 screen while plugged in has gone completely black, like it's off.
I've tried holding the power button, holding power+volume up, and power+both volumes.
All that happens is a mini vibrate every 10 seconds or so (like the vibrate that occurs when the word Google normally appears) but absolutely no light on the screen...it remains black.
About a month ago the screen/digitizer was replaced because the thing had a mind of its own, clicking everywhere randomly. Until today it was working flawlessly. Twice today it started lagging, forcing me to power off/power on. That worked both times, but now this has happened.
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Dec 13, 2015
My phone now goes into random reboot and goes into "Android is starting Optimizing app x of xxx" mode. It take a lot of efforts to bring phone back to normal. I googled for this issue but didn't find any firm solution for the same. My phone has custom ROM based on 5.1.1
The issue started few days ago and I am using this ROM since long time.
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Jul 1, 2014
I have an iPhone 5 running iOS 7.1. Today I left the house at 8:30 am with 100% battery. I had a breakfast meeting and put my phone on the table while we ate and did not use it. By 10:00 my battery was down to 3%. On other occasions, the phone shuts itself down while there's still 30% power, and I have to plug the phone into a charger to get it to restart. When it restarts, it shows >30% battery. I've been struggling with both issues for months (as have numerous friends with iPhone 4, 5 and 5s). I do not believe it is a hardware issue, but rather, an issue with iOS 7, which is when the problems began for me. My old iPhone 4 running iOS 6 would go an entire day of heavy use on a single charge (and usually had juice to spare). There is a serious power management problem with iOS 7 and I'm deeply disappointed that Apple hasn't addressed it. Â
You can conserve battery life by switching off cellular data, closing apps every time you finish using them, and other tricks mentioned by users here, but then the phone doesn't function as advertised and is no longer a smart phone. It is unreliable and essentially useless as a business device. iPhone is advertised has having 10 hours talk time and 10 hours cellular data. It doesn't even come close. I encourage everyone to contact Apple directly to address this problem. Something tells me Steve Jobs never would have let this happen.Â
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Aug 29, 2015
My phone randomly shut off and then I when I turn it back on. the infinite boot logo appear. I installed clockworld. tried to reformat everything and reinstall stock image and still nothing.
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Sep 12, 2013
My phone was left idle switched on and when I came to check it the screen wouldn't turn on... So I held the power button and it switched on but I never switched it off In the first place... I have attached a screen shot of the battery use which shows when it was turned off. Â
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Jul 16, 2015
I have serious connectivity issues with my Nexus 5. Most of the time I am only picking up 2G signal, sometimes the connection drops completely. However, I had a very unstable 3G/H/LTE connection for a few minutes sometimes in the last days.This started after changing the battery and upgrading from Cyanogenmod 12 to 12.1. Unfortunately I did both changes at the same time, so I am not sure what caused this problem.
The following things I could rule out/test:
- Another phone (Nexus 4) picks up H+ with my sim
- My phone doesn't pick up 3G/H/LTE with another (working) sim
- I have checked the connections of the both cables running alongside the battery, I also checked the cables itself.
- I fiddled with the apn settings, also I never touched them before and everything worked fine.
- I have updated the radio image.
The one thing I couldn't try is flashing an older cyanogenmod 12, because I have no backup and couldn't find one online.
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Jan 31, 2016
When i use LTE I get full bars and everything works fine for a couple of minutes. Then I lose connection. I can not open any webpages, update Twitter or anything else. The bars are full and the 4G icon is there. If I run a couple of apps like LTE Discovery or Network Signal Strength, they both show that I am connected with good quality. But nothing on the internet works. I have checked the APN. It is correct.
If I deactivate cellular data and switch it on again, I have connection for a few minutes again.
If I set it to 3G only, everything is working fine.
I have tested my sim in my wife's iPhone and it works fine, no connection drops.
The phone has been laying around for a while. I just started using it again, but I can not get what could cause this behavior.
I am on Android 6.0.1.
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Jan 4, 2016
I tried to plug the battery start it up but it doesn't work. Is it possible get it working? I just want to keep it around plugged in and stream stuff to chromecast occasionally.
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May 26, 2014
I'm not sure if this is a new issue or it has happened all the time and I just now noticed it. My Nexus 5 will drop wifi connection for just a split second every few minutes. I created a Tasker profile to do something whenever it connected to my wifi, and the profile kept firing constantly. I finally realized my phone was dropping wifi connection. It immediately reconnects, and it is so fast I wouldn't have noticed it if it weren't for Tasker. It is fast enough that it doesn't affect my Pandora streaming.
I have tried rebooting the phone, the router, etc., but the problem persists. I don't think it is a router issue, because my Galaxy Nexus doesn't have the same troubles.
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Oct 24, 2015
I have installed Android 6.0 few weeks ago. Since last week I have noticed some weird behaviour. While discharging, when the battery is about 40%, my Nexus 5 turns off immediately. Then, when I am trying to turn it on, I got a low battery warning and can't turn it on. When I connect it to the charger and turn it on, the battery indicator shows about 15-20%.Is my battery going to die? It looks normal, not swollen. I tried reinstalling Marshmallow (with wipe) but it didn't work. When reinstalling system, I noticed an other problem. Stock recovery doesn't work. After flashing it with
Code:
fastboot erase recovery
fastboot flash recovery recovery.img
I have only the laying android and red triangle picture. TWRP works when flashed the same way. But it disappears after reboot!
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Apr 15, 2015
I rarely use the phone, so this confuses me. A reboot will sort it out for awhile...
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Jan 4, 2015
I am getting the 10% battery warning pop up and moments later the phone turns itself off and will not power back on until I plug the power in.
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Mar 19, 2015
This morning (19 March 2015), my Nexus 5 updated its Google Play Music App to v 5.8.1836R.1787745. Now, once I start the thing, it won't stop. Yes. It stops playing music. But, the app continues to sit in the notification area when I drag down from the top, the Bluetooth "headphones" icon won't go away, and the phone starts to heat up at the top back. How to go back to the old behavior of it just going away when I'm done with it?
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Oct 1, 2015
At least 5 to 10times it automatically shuts down without any information. It happens more when the battery is below 30%.. How to fix this problem.. Mine is 64GB NEXUS 6 bought in Denmark and using in India.
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Mar 24, 2015
My nexus 6 turns off around the 5% battery warning mark is this normal? This is the second faulty unit. First one was giving me audio drop outs and this is the second device to turn off before completely dead.
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Dec 7, 2013
I'm a proud and happy owner of a Nexus 5, but have an odd quirk. I'm rooted with the stock ROM and Trinity Kernel (which I think may be the culprit, I'm not going to read 1,000 responses on a thread in a different forum to find out). To my problem: whenever the phone is off and plugged in my laptop's USB port or the travel/wall charger, the initial charging icon that shows the battery's level does not disappear. Even when I have unplugged the charger, the icon stays until I boot up the phone.
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Aug 13, 2015
Is that normal? I'd think that Google can just disable the camera when battery is low, instead of forcibly shutting down the phone.
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Apr 12, 2015
Used my camera for the first time ever yesterday for about 30 mins. When I picked up my phone this morning there is hardly any battery left 8%. I went into the battery settings and the camera app has been keeping my phone awake for over 15 hours! I went into the recent apps screen and closed the camera app.
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Jun 25, 2015
I'm on Project Fi and after I got the OTA 5.1.1 update my phone has been randomly rebooting up to three times a day.
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Aug 18, 2015
My Nexus5 phone shuts down all of a sudden without me powering it off. It is happening every now and then. It also happens when I connect my phone via usb to my laptop. Could this be because I'm testing my apps on my phone using Android Studio. Every time i connect the USB it restarts over and over again.
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Jul 25, 2015
My Nexus 5 will just shutdown when i am taking photos. Esp when the photo is taken in an environment when more processing is needed like low light area. The phone will just switch off. Pressing the power button would not work at all. The only thing that can revive it is a power surge i.e. plugged in a power source. The phone will revive and the picture is not taken at all.
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Nov 19, 2013
I just noticed this. Everytime I reboot the phone, it resets the battery stats. It'll say something like "1 min 30s on battery" even though I last charged the phone hours ago. Is this a bug in Android 4.4? I never had this issue on my Nexus 4.
FYI, i'm unlocked and rooted, running ART as my run time environment.
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Nov 14, 2013
I was wondering if such a case exists. I'm coming from the iPhone/iOS world and I am finally jumping ship. I'm leaning toward the Nexus 5, but I'm worried about the lack of storage and battery capacity. I have my 64GB iPhone full of music (in fact I wish it was bigger) and I'd hate to sacrifice the storage.
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Aug 28, 2015
I'll be using my phone and sometimes, it'll just shutoff as if you were to press and hold the power button to force it to reboot. I'm on the stock ROM and just reflashed the latest image and its still doing it, is my power button faulty?
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Apr 13, 2015
I've got some random reboots after upgrading on stock Lollipop 5.1 on my Nexus 5.I've used Android 5.0.1 without any reboots or problem, but after upgrading on 5.1 I'm facing many random reboots when I switch from an app (like a game or Hangouts) using Recents or Home button from NavBar (it also happens randomly when I'm using my phone, like writing a message on Hangouts).The reboots I'm talking about are not "soft" but "hard", because bootloader's logo (Google) appears and restarts my phone, so it is caused by Kernel Panic (as you'll see in my last_kmsg) and they occured on both stock and custom rom.
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