Google Nexus 5 :: Unrooted Phone Randomly Shut Off
Aug 29, 2015
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
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Aug 29, 2015
My phone randomly shut off and then I when I turn it back on. the infinite boot logo appear. I installed clockworld. tried to reformat everything and reinstall stock image and still nothing.
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Jul 20, 2015
Is it possible to have an unrooted, locked custom ROM? I went back to stock from PA and noticed a drop in performance. However, I need to install Good Enterprise, and it can't be rooted for that.
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Nov 22, 2015
I have a complicated situation with deleted files (photos and videos) recovery,
Phone : Nexus 5
Android: M (6.0) BN: (MRA58N)
Root/unlock: Unrooted and Unlocked
Some one has deleted all the files in the camera folder in the gallery, i want to restore these deleted files. After hours of digging the internet, i found a lot of applications that doesn't work (almost all of it either require root or require USB Mass storage), and as you know we are only able to connect to the PC using MTP protocol. Rooting the device requires unlocking it which will cause the whole phone to be wiped.
I have two questions:
1) Is there any (REAL) way to recover the deleted files (Images and videos) with the current circumstances (Unrooted, Unlocked, MTP Connection) ?
2) If the answer of question 1 is NO, if i unlocked (and for sure wiped) the phone then rooted it, can i still have the ability to recover these files, i mean how badly the wipping process will affect the internal phone storage?
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May 13, 2015
I was using an app on my Nexus 5 while it was charging and the screen just froze so I locked it and when I tried to unlock it, it didn't work. I also tried the power button but it doesn't do anything. Is there anything I can do? Should I take it to a shop?
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Jun 19, 2015
My Nexus 5 screen while plugged in has gone completely black, like it's off.
I've tried holding the power button, holding power+volume up, and power+both volumes.
All that happens is a mini vibrate every 10 seconds or so (like the vibrate that occurs when the word Google normally appears) but absolutely no light on the screen...it remains black.
About a month ago the screen/digitizer was replaced because the thing had a mind of its own, clicking everywhere randomly. Until today it was working flawlessly. Twice today it started lagging, forcing me to power off/power on. That worked both times, but now this has happened.
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Jul 22, 2015
Ever since 5.1.1 rolled out it seems like the battery was draining faster than normal but it was at least usable. Now, my phone will just randomly shut off while i'm in the middle of doing something(so far it has only shut off while i'm using the phone and not while it's idle). When it does shut off it could have between 80% and 100% battery even and then when i turn it back on after it shuts off my battery will be around 15% and will shut off again almost immediately.
If i plug the phone into the charger (with it turned on or off) it will charge to full in less than half an hour so i seriously doubt that the battery is actually draining, but the phone sure thinks it is.
So far to try and fix this i've wiped the cache and also performed a full factory reset and that actually only seemed to make it worse - before the reset this only happened maybe 3 or so times per month...now it's happening 3 or 4 times per day which really makes it unusable. The apps that i'm using when it shuts off are not consistent. It will do it in games, in chrome, in messenger - really anything.
I'm willing to try anything - if I didn't provide enough information about something let me know and i'll be glad to follow up.
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May 16, 2014
I'm not sure what app is causing. I expect it when I'm backing out of Facebook or something but this but sometimes when I'm backing out of Gmail and right now just happened when I was making a phone call. Any way to find out which app is causing this?
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Jul 8, 2015
In the last 3-4 weeks, I've seen my Nexus 5 rebooting here and there randomly. He's not stock into a boot loop, he works just fine and then 'pop', I can see it rebooting without reasons.
I'm running stock 5.1.1, kernel 3.4.0-gbebb36b, Build number LMY48B. The phone is rooted manually, no automatic trick.
Does randomly reboots means something? Is there a way to see what happens/what happened like an event viewer in Windows?
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Aug 10, 2015
So for the past week I've had the strange problem of N5 randomly shutting down, but ONLY when my screen is on. if I'm listening to music, I can listen until my battery runs out, but if I'm looking up stuff or playing a game, it'll shut down after a few minutes at varying lengths of time(It's a sudden shutdown so my screen just goes black when I'm in the middle of something).
After it has shut itself down and I try to turn it on then it'll turn off after the boot animation and before the lock screen shows. If I want it back on then I can get it start up again if I have it connected to a charger until the lockscreen shows and it'll act like normal(besides the whole random shutdowns)after I unplug it. I also don't have this problem when it's plugged in.
I've tried changing roms, kernels, and flashing the stock firmware with no success. I'm currently on XTraSmooth(Lollipop) with ElementalX 4.04 kernel.
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Apr 3, 2015
Like I'll be using it and then it will just shut off and then when I boot it back up, it says the battery is very low or it shuts off during bootup! It would shut off at like 80% or other random percents! It has been doing this for a month, but it's gotten much worse! I can't even have it unplugged for 10 or 15 minutes without it doing this! Also the 5.1 update didn't even work.
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Sep 10, 2015
I've had my Nexus 6 for 3+ months and have had no problems until today when my phone would randomly reboot. Sometime it would come back on quickly and other times it would go through the long process of optimizing apps. The phone has had 2 OTA software updates since I purchased it so I decided to do a factory data reset.
I have not experienced any random reboots since the factory data reset but now I am unable to connect to WiFi. When I click on the WiFi in the quick setting menu, the phone is unable to identify any available networks. When I click on More Settings, the screen says Turning WiFi on but nothing ever happens.
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Mar 10, 2015
1.My phone gets restarted randomly while using chrome or playing games.
2. Recent application key is not working, I have restarted my phone like 100 times, I do not want to factory reset my phone. This is so frustrating.
3. While playing video through FB, Youtube music starts playing and I am not able to stop it. I have to restart ir for normal operarion
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Jul 30, 2015
I've got this issue for about two or three days now. Quite often, when I take a picture with stock Google camera app, my Nexus turns off instantly. Then, when I try to turn it on again, it often turns off again in about one minute and usually it shows almost empty battery (even though before shutdown it was nearly full).
First it has appeared on stock rooted 4.4.4, the phone tried to boot like 10 times, so I erased cache and dalvik via TWRP, but then it didn't detect SIM card and showed unknown baseband. I solved it by flashing bootloader and radio.
Then, I installed a stock 5.1.1, rooted it again (I thought it would solve the issue), but the same problem with camera occurred. So, could it be hardware issue? How to debug it?
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Mar 19, 2015
This morning (19 March 2015), my Nexus 5 updated its Google Play Music App to v 5.8.1836R.1787745. Now, once I start the thing, it won't stop. Yes. It stops playing music. But, the app continues to sit in the notification area when I drag down from the top, the Bluetooth "headphones" icon won't go away, and the phone starts to heat up at the top back. How to go back to the old behavior of it just going away when I'm done with it?
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Oct 1, 2015
At least 5 to 10times it automatically shuts down without any information. It happens more when the battery is below 30%.. How to fix this problem.. Mine is 64GB NEXUS 6 bought in Denmark and using in India.
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Nov 7, 2013
So, I plugged my phone into my PC. I opened the Windows Phone App for Desktop and the phone asked for me to enter my password. I entered the password and it went to the home screen, then shut down. It sat dark for a second then showed the AT&T Logo, and then went black again. It's been about an hour, and if the battery were dead it should have already shown the battery symbol. I tried powering it on,
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Jul 13, 2015
Ive seen people complain about speaker phone automatically being on when they answer the phone. However my problem is sort of the opposite. When I am on a call and using speakerphone is randomly shuts off. I dont realize it until its the other persons turn to talk and I can hardly hear them.
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Aug 18, 2015
My Nexus5 phone shuts down all of a sudden without me powering it off. It is happening every now and then. It also happens when I connect my phone via usb to my laptop. Could this be because I'm testing my apps on my phone using Android Studio. Every time i connect the USB it restarts over and over again.
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Jul 25, 2015
My Nexus 5 will just shutdown when i am taking photos. Esp when the photo is taken in an environment when more processing is needed like low light area. The phone will just switch off. Pressing the power button would not work at all. The only thing that can revive it is a power surge i.e. plugged in a power source. The phone will revive and the picture is not taken at all.
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Jan 8, 2016
So, I had my N5 since 2013 and the battery as the updates went around was up and down until Marshmallow came out, it was amazing. Great speed , battery and everything, but i broke my own rule and updated to 6.0.1 as soon as i was able to. Well since then the battery isn't so good, and whenever I use heavy apps (primarily when i try to multitask between them) the phone will black out and will turn back on with a chunk of battery missing or it used to be dead. Again this only started with new update so I cant totally point at the battery being old as the problem, but as a new bug with update. I cleared cache and reset it. I tried to downgrade it but kept saying there was missing images and such.
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Jun 1, 2015
Was on my Facebook app checking a Notification when suddenly the buttons to return to home screen, back and move between currently running apps stopped working. It is not unusual sometimes the touch screens don't respond and the easiest fix would be to press the power button to go to the lock screen and come back. When I tried turning on the phone to unlock it, it never turned back on.
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Sep 2, 2015
I've been having random shutdowns lately. And i just got a warranty exchange same thing happens. I have the t-mobile version. i do have the latest version of 5.1.1 ....
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Oct 30, 2015
Title says it all. No IMEI, no service. Flashed both factory images to no avail.
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Sep 17, 2015
I've had my Nexus 5 since it came out in 2013. Earlier this year I started having an issue in which the phone would just randomly shut off. I would power it back on and it would still have a lot of charge left.
At first, it was sporadic, but then it was gradually doing it more and more frequently (many, many times per day) until it was virtually unusable unless plugged it.
I ordered a new battery and replaced the old one and then the phone worked just fine again... up until a few weeks ago when it began doing it again, and it has been gradually doing it more and more frequently just like last time.
I've only had the new battery for about four months.
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Mar 17, 2014
So last week I was off on March break with my family and I took several pictures Tuesday and Wednesday on my phone of my kids, even remember showing a few of them in the evenings to my wife. Realized I forgot to turn on "auto backup" to google drive (or whatever it's called) and turned that on at some point mid-week.
On Friday I went out with my son and snapped a few more pics, and realized all the pictures I had from Mon - Wed were gone. Not in the Gallery app, not in the Photos app, and now that I'm checking with a computer, I simply can't find them anywhere on the phone at all.
I certainly didn't go through each photo and select "Delete" or anything like that! Unless there was a delete all button that I somehow clicked accidentally (which would seem really odd) and deleted all photos from the camera itself (it's a new RMA'd camera so all I had were the photos from Mon-Wed).
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Apr 25, 2015
I will lock my phone or it will 'sleep' after30 seconds of inactivity, but randomly the screen will wake up. This happens a billion times a day and its annoying because then it calls people or it opens apps and I just want to know how to fix that I've already tried looking for something in settings but I've found nothing.
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Sep 18, 2015
After fully charging the phone yesterday, when I went out to get food, my phone shut down along the way and being unable to boot. My phone is running on stock 5.0 with no mods
At first, I was able to get to the colored dots loading screen but it would always get stuck there and shut off. Then I keep trying to restart it up and it got worse and worse, now I'm always stuck at the GOOGLE screen. I'm not sure if this is a boot loop issue as it just gets stuck at GOOGLE screen. I tried the recovery mode cache wipe and it gets stuck at the GOOGLE screen in the middle of the wipe.
So this morning, after fiddling around the power buttons some more, I am able to get the battery logo while charging, though it is weird that it shows 100% then completely drained the next minute or so. I try to load into the recovery mode again and this is what I see at the bottom
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (invalid argument)
I'm not sure what to do at this point, I'm still in recovery mode but don't want to push any buttons yet as it was a real struggle to get to this point as I'm always stuck at the GOOGLE screen.
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Nov 7, 2015
Can I disable the cell signal automatically on the unrooted nexus 6P?
I know I can pop it in airplane mode and then turn back on bluetooth & wifi but I want to automate this process so that when I'm at work it will toggle the cell radio off.
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Sep 13, 2015
I have a Chronus clock and an Accuweather widget that wil randomly stop updating. The only way to resolve this is to reboot the phone. The Chronus clock works ok, but the battery meter will randomly stop updating. The Accuweather wigdet will also stop. If I remove and re-add the Accuweather app, all I get is the "Loading" screen.
I am on a Nexus 6 on the T-Mo network. Currently running OS 5.1.1, build LYZ28J.
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Nov 18, 2015
My Nexus sometimes randomly crashes and then has problems rebooting. I have factory reset the phone and even reverted fully to stock android. However, the problem persists. I have attached the logcat file pulled up to the crash.
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