Lumia 1020 :: Phone Randomly Shut Down When Plugged Into PC
Nov 7, 2013
So, I plugged my phone into my PC. I opened the Windows Phone App for Desktop and the phone asked for me to enter my password. I entered the password and it went to the home screen, then shut down. It sat dark for a second then showed the AT&T Logo, and then went black again. It's been about an hour, and if the battery were dead it should have already shown the battery symbol. I tried powering it on,
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Mar 6, 2014
Battery life is worse than pathetic. Just a few calls a day, and what I consider average app use (music usually plugged in charging), and with the camera grip (with aux battery) and tonight it started flashing "Battery critically low". Fully charges it overnight, every night. With the camera grip you'd think it'd last longer but it's getting worse. No background apps and I've tweaked the settings to minimal power usage (per a site I found on which things to turn off, etc.). By late morning it's usually close to 60% battery and keeps going down.
To make matters worse, now, we can't shut down the phone. When we try, it says Goodbye, blanks out, and turns right back on and boots up again. Over and over. We can't turn it off.
I'm thinking a phone reset might be in order. If so, I'm hoping things would get restored from the backups? We have apps+settings, text messages, and photos set to "Backup On". Unsure what the difference is between a hard reset via button presses, and doing a RESET PHONE from the settings menu?
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May 17, 2015
I was having some issues with my SD CARD (it had to be scanned for errors constantly) so I eventually took it out. About the same time the Phone started to randomly reboot itself over and over until I plugged it in. To be more clear it got stuck in a reboot cycle where it would start to boot and then shut off and then start to boot and then shut off. The only thing I could do to stop it would be to plug it in.
Steps taken:
Took out SD Card
Factory reset
Carrier: AT&T
Windows Phone 8.1 update
When the battery is full or plugged in I can't reproduce the issue, but when it's lower then 60% or so, I can repro the issue by changing between apps or selecting airplane mode and then switching the wifi on. Basic multitasking appears to set it off.
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Jul 27, 2014
My new Lumia 1020 was connected to wifi when I began setting it up. I got a data usage warning message the next day, so I made sure it was still connected to wifi - then I got another warning message advising me more charges were being applied to the data plan. I called ATT and explained and was told that the 4GLTE runs all kinds of stuff in the background that uses data and to turn the data off. I did - since then, no more data usage - however - it will not stay connected to wifi after a time out unless it is plugged in. It still shows that its connected to wifi but its not.
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Aug 27, 2014
When I press the and hold the power button, it says to swipe down to turn off. So I do. The phone shuts off. after a 20-30 seconds it turns back on. This is embarrassing when I have go into a meeting or court where you MUST turn off phone.
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Sep 15, 2015
I just replaced my screen on my Nokia Lumia 1020. And now the screen is just black, but when i put into a charger there's a green light at the bottom of the screen.
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Aug 29, 2015
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
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Jul 13, 2015
Ive seen people complain about speaker phone automatically being on when they answer the phone. However my problem is sort of the opposite. When I am on a call and using speakerphone is randomly shuts off. I dont realize it until its the other persons turn to talk and I can hardly hear them.
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Apr 9, 2014
I have a 1520(used to have a 1020) and my brother has a 1020. Of course i have to deal with her complaints when something goes wrong since i pushed her to a Lumia 1020 ....
What happens is, for whatever reason WIFI just randomly stops working. It'll show she is connected(both in the Icon at the top where you swipe and under settings/wifi) yet it doesn't actually load anything.
She'll be searching on Bing, Facebook, etc etc and she'll get the loading dots at the top of her screen that'll run endlessly. I have to then go into her settings and turn off wifi and then back on and it'll start working but then eventually it does it again shortly where there is no data or whatever.
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Dec 24, 2013
I suffer a serious bug with lumia 1020 GDR3. The sms disappear randomly and there is no way to find it back. But the case is very complicated.
Describe as below:
Day 1: i get some sms
Day 2: all the sms from day 1 disappear, i get some new sms
Day 3: all the sms from day 1 just come back but the sms from day 2 disappear.
I check the time setting, it is auto. and there is no way i can find back, the problem happens with all of my contact who sent me sms in 03 day.
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Sep 11, 2014
Her phone was perfect before doing the updates. Now, she claims the BT just turns off and won't turn back on (in the car, connected to the car audio system). I looked at her phone the other day and sure enough, BT and WIFI were both OFF, and when I tried to turn them on, it said something like "Sorry, can't to that right now. Try again later.". Turned off phone and turned back on, and it's fine...for a while, then does the same thing.
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Aug 29, 2015
My phone randomly shut off and then I when I turn it back on. the infinite boot logo appear. I installed clockworld. tried to reformat everything and reinstall stock image and still nothing.
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Mar 25, 2014
How can I schedule the shutdown of my Nokia Lumia? I can't seem to find that option.
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Apr 10, 2010
I plugged my 8330 in my computer to charge and it just shut off immediately.... now i cant get it to turn on... the red led comes on and then shuts off, the screen flashes white for a moment, then the led comes on again, and it repeats this cycle... it has turned on once since its been doing this and i tried to plug it into my computer to back it up, but it just shut off again and its been doing the cycle ever since. i already have a new phone i just need the numbers and stuff from my old one.... if anyone knows what might be happening please help me out.... i cant plug in the phone because when i do it shuts off.... im going to have to back it up using bluetooth. btw i can completely dissasemble the phone if necessary, its just a pile of junk right now anyway... all i want is my phone numbers from it so anyway u think i might be able to get it to turn, and yes... i have tried pulling the battery
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May 19, 2012
I left my Iphone in the car for less than 2 minutes and when I came back it was shut off. Someone told me to hold down the home button and the lock button down for 10 seconds but my lock button does not work. I didnt drop it didn't get it wet it just stopped working. It was fully charged when this happened. I don't know what to do. i plugged it in and it was still a black screen,
Info:
iPhone 4, iOS 5.1.1
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Jun 19, 2012
I have an Iphone3gs that is unlocked for T-mobile and it will just shut down randomly and my battery life will be betweent 40%-80%. I have never had this problem before, I don't want to mess it up to where i can't use my phone anymore.
Info:
iPhone 3GS, iOS 5.0.1
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Nov 21, 2011
Anyone encounter this problem? My razr happen to randomly shut down everyday once at least..
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Aug 20, 2014
My iPhone 5C suffers from Random crashing and shutdown for 3 times or even more throughout the day, the problem started yesterday and it's bothering me a lot. it only happens while I'm not using it.
Info:
iPhone 5c, iOS 7.1.2
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Nov 16, 2014
So I recently gave my 1520 away to someone and it keeps freezing randomly. It never did that with me before. Like literally freezing every few minutes and what not. I never had that issue with my 1520 and now they are having this issue and idk what could be causing it.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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Jun 3, 2012
My Iphone 4s Just Randomly Shut Off After Recieving A Text, I Plugged It in Itunes & The Screen Is Completely Black, What Should I Do ?
Info:
iPhone 4S
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Aug 31, 2014
The power button on my Iphone 4 is broken, so don't tell me to do the sleep+home reset. I obviously can't. It randomly turned off at 80% battery. I flicked the ringer to see if the screen was black (It's happened before) and it didn't vibrate like it should have. I plugged it in and nothing happened.
Info:
iPhone 4, iOS 7.1.2
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Aug 11, 2014
Just got my two new phones and Im wondering how to get the LTE on telus to activiate on my phones.
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Sep 1, 2014
For some reason, my Lumia 1020 died on me today for no apparent reason. I had been listening to music on my way to work this morning, put the phone down on the table, and no more than an hour later the phone was off. I tried powering it up, but nothing happens, nothing appears on the screen, no startup vibration, etc. The phone had a full charge before work. I know if there is a batteryproblem, the phone will display a red battery picture, but this has not happened.
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May 13, 2014
When I leave the phone sitting for a few minutes it drops from H+ to H meaning I can't access the internet on IE or receive Whatsapp messages. If I toggle flight mode on and off or restart the phone it works fine for maybe 10 minutes or so.
I have network selected manually, I have tried automatic selection, it makes no difference. I also have 3G set as the highest connection speed. I upgraded to WP8.1 last week but have had no issues until now.
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Jul 24, 2014
About a month ago my Lumia 1020 randomly began turning off. I actually just purchased the phone used off eBay around the end of April. The phone itself was in great condition, but I wonder if I would up with a defective model. Since I bought the phone used, I suppose I'm out of luck when it comes to manufacturer's warranty?
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Dec 29, 2015
I have a lumia 1020 that i received 2 years ago. i kept it nice and took good care of it. but 3 months ago i tried to update it to windows 10, but i didn't like it so much and got troubled with lots of bugs. so I "factory reset" my phone, so i could return to windows 8.1 again, i came across some kind of spinning gears when resetting. i thought everything would go on, but it seem like to stuck in 30 minutes. Later it shutdown, and begin the update process again.
I can't shut down the phone it the condition, only soft, hard. etc resets works, and when i use one of them. there appears a "low battery sign" that means i have to plug the the charger, afterward it goes back to the the spinning gears, and that is the bootloop. i tried many alternative solutions as the "key combination" or "programs on pc that reset the phone" my phone won't sync with the pc as it should do. it only charge. Now i simply don't know what to do.
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