Google Nexus 6 :: Why Phone Started To Randomly Reboot
Sep 10, 2015
I've had my Nexus 6 for 3+ months and have had no problems until today when my phone would randomly reboot. Sometime it would come back on quickly and other times it would go through the long process of optimizing apps. The phone has had 2 OTA software updates since I purchased it so I decided to do a factory data reset.
I have not experienced any random reboots since the factory data reset but now I am unable to connect to WiFi. When I click on the WiFi in the quick setting menu, the phone is unable to identify any available networks. When I click on More Settings, the screen says Turning WiFi on but nothing ever happens.
I'm not sure what app is causing. I expect it when I'm backing out of Facebook or something but this but sometimes when I'm backing out of Gmail and right now just happened when I was making a phone call. Any way to find out which app is causing this?
So for the past week I've had the strange problem of N5 randomly shutting down, but ONLY when my screen is on. if I'm listening to music, I can listen until my battery runs out, but if I'm looking up stuff or playing a game, it'll shut down after a few minutes at varying lengths of time(It's a sudden shutdown so my screen just goes black when I'm in the middle of something).
After it has shut itself down and I try to turn it on then it'll turn off after the boot animation and before the lock screen shows. If I want it back on then I can get it start up again if I have it connected to a charger until the lockscreen shows and it'll act like normal(besides the whole random shutdowns)after I unplug it. I also don't have this problem when it's plugged in.
I've tried changing roms, kernels, and flashing the stock firmware with no success. I'm currently on XTraSmooth(Lollipop) with ElementalX 4.04 kernel.
Like I'll be using it and then it will just shut off and then when I boot it back up, it says the battery is very low or it shuts off during bootup! It would shut off at like 80% or other random percents! It has been doing this for a month, but it's gotten much worse! I can't even have it unplugged for 10 or 15 minutes without it doing this! Also the 5.1 update didn't even work.
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
I just noticed this. Everytime I reboot the phone, it resets the battery stats. It'll say something like "1 min 30s on battery" even though I last charged the phone hours ago. Is this a bug in Android 4.4? I never had this issue on my Nexus 4.
FYI, i'm unlocked and rooted, running ART as my run time environment.
I've got this issue for about two or three days now. Quite often, when I take a picture with stock Google camera app, my Nexus turns off instantly. Then, when I try to turn it on again, it often turns off again in about one minute and usually it shows almost empty battery (even though before shutdown it was nearly full).
First it has appeared on stock rooted 4.4.4, the phone tried to boot like 10 times, so I erased cache and dalvik via TWRP, but then it didn't detect SIM card and showed unknown baseband. I solved it by flashing bootloader and radio.
Then, I installed a stock 5.1.1, rooted it again (I thought it would solve the issue), but the same problem with camera occurred. So, could it be hardware issue? How to debug it?
For months I was happily using my Nexus 5 with a SoundID 300 earpiece. Pushing the call button went into a dialer dialog with voice prompts and responses. Suddenly a few weeks ago it started going to the Google Now (aka Google Search?) function (the one you get when you say "OK Google"). Although it will generally recognize the same voice commands as the dialer dialog, there are no voice prompts or responses, so if Google Now has crashed or decides to prompt on screen for "OK or Cancel", I have to get the phone out and look at it to see why it didn't dial.
im using minimalOs as a rom , no modification everything is stock but keep getting lags and the phone does not respond at all the only way to go is a long press on the power button to reboot. i've been experiencing the same issue with many lollipop roms even the factory one is there any solution or hint to shed some light.
So my phone suddenly started flickering out of the blue. And had lines going down vertically. I restarted the phone and then the display was fine but the touch screen wouldn't work. Upon another restart it was just a blank screen with white vertical lines.
Figuring something must be wrong with the screen I ordered a new one, and upon install the new screen has the same problem. Blank screen vertical white lines. Not sure if another component is faulty.
I've had my Nexus 5 since it came out in 2013. Earlier this year I started having an issue in which the phone would just randomly shut off. I would power it back on and it would still have a lot of charge left.
At first, it was sporadic, but then it was gradually doing it more and more frequently (many, many times per day) until it was virtually unusable unless plugged it.
I ordered a new battery and replaced the old one and then the phone worked just fine again... up until a few weeks ago when it began doing it again, and it has been gradually doing it more and more frequently just like last time.
I've only had the new battery for about four months.
I was having some issues with my SD CARD (it had to be scanned for errors constantly) so I eventually took it out. About the same time the Phone started to randomly reboot itself over and over until I plugged it in. To be more clear it got stuck in a reboot cycle where it would start to boot and then shut off and then start to boot and then shut off. The only thing I could do to stop it would be to plug it in.
Steps taken: Took out SD Card Factory reset
Carrier: AT&T Windows Phone 8.1 update
When the battery is full or plugged in I can't reproduce the issue, but when it's lower then 60% or so, I can repro the issue by changing between apps or selecting airplane mode and then switching the wifi on. Basic multitasking appears to set it off.
I've got some random reboots after upgrading on stock Lollipop 5.1 on my Nexus 5.I've used Android 5.0.1 without any reboots or problem, but after upgrading on 5.1 I'm facing many random reboots when I switch from an app (like a game or Hangouts) using Recents or Home button from NavBar (it also happens randomly when I'm using my phone, like writing a message on Hangouts).The reboots I'm talking about are not "soft" but "hard", because bootloader's logo (Google) appears and restarts my phone, so it is caused by Kernel Panic (as you'll see in my last_kmsg) and they occured on both stock and custom rom.
I've got a nexus 5 running lollipop (5.0.1) and the phone will randomly shutdown or reboot. I've tried a factory reset as well as clearing the cache after the reset. That did not solve the problem. I'm hoping its not a harware issue but given that I don't have a single app other than the default google apps installed.
Had my Nexus 5 for about a month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off.
Just now got through to start up and the screen flashed on and off and by the time i got to settings crashed and shut off again. I can't even get it to stop trying to turn on!
So last week I was off on March break with my family and I took several pictures Tuesday and Wednesday on my phone of my kids, even remember showing a few of them in the evenings to my wife. Realized I forgot to turn on "auto backup" to google drive (or whatever it's called) and turned that on at some point mid-week.
On Friday I went out with my son and snapped a few more pics, and realized all the pictures I had from Mon - Wed were gone. Not in the Gallery app, not in the Photos app, and now that I'm checking with a computer, I simply can't find them anywhere on the phone at all.
I certainly didn't go through each photo and select "Delete" or anything like that! Unless there was a delete all button that I somehow clicked accidentally (which would seem really odd) and deleted all photos from the camera itself (it's a new RMA'd camera so all I had were the photos from Mon-Wed).
I will lock my phone or it will 'sleep' after30 seconds of inactivity, but randomly the screen will wake up. This happens a billion times a day and its annoying because then it calls people or it opens apps and I just want to know how to fix that I've already tried looking for something in settings but I've found nothing.
Just got my 5.1.1 patch over air and next time I reboot the device, only Google and Android logos greet me, after that only black screen (but OS boots, because I can take screen shots of the black screen. Only option is to press power long and shut the device down. Cache wipe did not work.
Every so often, my Nexus 5 (stock, unrooted and un-rommed) will freeze (normally when playing either Castle Clash or Asphalt 8) and i'll have to force reboot. This is not a problem. It happens.
My issue is when it powers back on, Wi-Fi will be on, even though it wasnt on before the force reboot. This has only been happening since 4.4.3. While it's not a major issue, it is a minor annoyance. Ive checked my Wi-Fi settings and everything is normal. Is there anything i can do to sort this?
The ota update notification appeared last week and it was downloaded and verified.
Decided to update, so fully charged, updated all my apps and back up photos, contacts etc. Also wiped the cache partition.
When I rebooted after wipeing cache the update notification appeared as usual and I selected restart and install. Counted down from 10-0, then got stuck on rebooting now... Phone still functioning as normal. So powered down and manually rebooted, ota notification not appearing anymore but the update still available via settings>system update and still hangs on rebooting now.
I have a Chronus clock and an Accuweather widget that wil randomly stop updating. The only way to resolve this is to reboot the phone. The Chronus clock works ok, but the battery meter will randomly stop updating. The Accuweather wigdet will also stop. If I remove and re-add the Accuweather app, all I get is the "Loading" screen.
I am on a Nexus 6 on the T-Mo network. Currently running OS 5.1.1, build LYZ28J.
My Nexus sometimes randomly crashes and then has problems rebooting. I have factory reset the phone and even reverted fully to stock android. However, the problem persists. I have attached the logcat file pulled up to the crash.
Got the N5 in 2012 with 4.4.4 on loved it, no problems then. Then lollipop came along causing battery drain and random crashes. Waited for 5.1 hoping for fixes, installed it battery life improved but still crashed randomly. I put it down to the memory leak problem. I decided to downgrade. I downgraded back to kitkat 4.4.4 after unlocking the boot loader. Now I have random crashes running Kit Kat.
PS If I carry my USB battery pack around and keep phone plugged into it the phone never crashes. Its just not a very mobile phone then!!