Google Nexus 5 :: Randomly Crashing And Not Rebooting Properly
Nov 18, 2015
My Nexus sometimes randomly crashes and then has problems rebooting. I have factory reset the phone and even reverted fully to stock android. However, the problem persists. I have attached the logcat file pulled up to the crash.
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Jul 8, 2015
Got the N5 in 2012 with 4.4.4 on loved it, no problems then. Then lollipop came along causing battery drain and random crashes. Waited for 5.1 hoping for fixes, installed it battery life improved but still crashed randomly. I put it down to the memory leak problem. I decided to downgrade. I downgraded back to kitkat 4.4.4 after unlocking the boot loader. Now I have random crashes running Kit Kat.
PS If I carry my USB battery pack around and keep phone plugged into it the phone never crashes. Its just not a very mobile phone then!!
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Jul 8, 2015
In the last 3-4 weeks, I've seen my Nexus 5 rebooting here and there randomly. He's not stock into a boot loop, he works just fine and then 'pop', I can see it rebooting without reasons.
I'm running stock 5.1.1, kernel 3.4.0-gbebb36b, Build number LMY48B. The phone is rooted manually, no automatic trick.
Does randomly reboots means something? Is there a way to see what happens/what happened like an event viewer in Windows?
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Nov 29, 2015
when charger is connected my phone keeps rebooting on Google logo, when I disconnect a charger it has no signs of being alive. now somehow i managed to get into fastboot, but when i try to get into recovery phone reboots again and shows full charged battery. What should I do now? I tried to flash stock and unroot via nexus root toolkit, i get the same.
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Jan 18, 2015
Around a year ago, my Nexus 5 kept 'crashing' on a very regular basis. However, I'm saying 'crashing' between '' because the phone was still on. I felt it vibrating when I'm called, the music kept playing and the notification light flashes. So the device was on, the backlight was working, but my screen remained black. The only solution was to 'hard reset' the device (holding the power button +- 10 seconds). The problem however kept reappearing.
I send it back twice, did multiple factory resets (with and without backup) and it seemed fixed. Until now, the problem is back since last week.
Sometimes it 'crashes' twice in a row, sometimes the device works fine for another 24 hours straight. I'm currently doing another factory reset, but my experience tells me this won't really solve anything. This is also the reason why it's hard to explain this problem to the manufacturer: when I send it to them, I lose my phone for more than 3 weeks minimum and it could be that their tests show no problems at all.
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Jan 1, 2015
Google keyboard crashing on 5.0.1?
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Jun 18, 2015
I cannot seem to convince my camera app to operate. As soon as I touch the icon, it produces a window stating that unfortunately the Camera has stopped. Tried to switch off and on the phone several times, but to no avail. My Nexus 5 runs on 5.1.1.
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Sep 25, 2014
Camera crashes, doesn't work upon snapchat, camera, anything else etc etc. and then works upon a reset?
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Aug 13, 2015
I did not notice this problem until recently, at first I used Carbon+Ex kernel, now Im using Optipop+Uber, but the problem's still there, even with different Gapps. Can this be a hardware problem.
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Oct 30, 2014
Ever since Tuesday morning on 10/28 Google Search app has been crashing repeatedly over and over again in the background. I did not think much of it first few times, but then yesterday and today it started becoming more frequent. It seems to be happening almost every hour.
So I started doing some trouble shooting and caught the app running at over 500 MB of RAM!! Then of course it shortly after crashed. I have attached a screen shot of that, in addition to battery stats from overnight when I was sleeping, so everyone can see how often it is occurring as well. I have reported at least 8 of the crashes to the Google report option that comes up.
So far I have tried restarting my phone multiple times, and have tried clearing the cache on the Google Search app. Still has made absolutely no difference. Would like to try to avoid resetting the phone if possible.
See screen shots below...
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Mar 24, 2015
(Nexus5) my phone 1 year old rebooting automatically..... not even going to home page..... this is the 1st problem which I am facing in this one year by using nexus5.
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Oct 12, 2015
Anyway, yesterday I was chatting via whatsapp on my Nexus 5 16gb with CyanogenMod 12.1 and sundely it stars rebooting, i thought that i press the power button but when the Cyanogen logo was loading, it started to reboot again and again. When the cyanogen logo apears it reboot again. I can get into the phone a few times but it reboots again and I cant enter the twp to wipe or reinstall another room. I also tried to flash with ADB but i cant enter the recovery mode because it reboots again.
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Feb 16, 2015
My device was working fine, but suddenly my screen went blank(device turned off without any warning), an then thinking that it must be off I tried switching it back on but in vain. There was no response from the device. After these failed attempts I plugged it into the charging port and since then it is coming to the Google Flash screen(the one before the bubble animation) and then switching back off within a sec. I tried going to the Boot screen but in vain coz I dnt get enough time to select even Power off or any other option. What to do...I went through a few forums but could not decide what to do finally. And i need my Nexus 5 back to proper woorking as soon as possible without any data being erased.
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Sep 25, 2015
I have a problem with my Nexus. It started rebooting every 5 seconds, with different outcomes.
At first it was rebooting, then updating the apps, then when it reached the block screen, it reboots.
Tried to enter recovery and it reboots even in recovery.
I can't recover the data because the system is not up for that long to allow internal drive recognition. What should I do in your opinion?
I tried also to clear cache or enter safe mode, but it reboots anyway.. During the spinning logo, before, after. It's quite random.
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Nov 24, 2015
Experienced this with the new Play Store. There books category is causing the app to crash every time I try to access it. If I delete the update it works with the old store.
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Mar 15, 2015
Since 5.0.1 my phone has been rebooting randomly, numerous times throughout the day. I just downloaded 5.1 (hoping that it would fix the issue) and it still reboots but now every so often after it reboots, it will say "Android is Starting... Optimizing app # of #.
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Sep 4, 2015
Recently my nexus 5 has started to reboot itself very frequently. Sometimes, pressing the screen lock button lightly reboots it. Current android version: 5.1.1
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Oct 3, 2015
The turbo charger that came in the box with the Nexus 6 isn't fitting in tightly. There is a slight play when it's connected. The charger fits the Nexus 7 slot and the Moto X pure perfectly though. Same issue seen when I use 4 other chargers. Is this something I should be worried about our is this normal for Nexus 6.
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Apr 10, 2015
I cannot get network properly on my phone what's the problem on my phone...
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May 16, 2014
I'm not sure what app is causing. I expect it when I'm backing out of Facebook or something but this but sometimes when I'm backing out of Gmail and right now just happened when I was making a phone call. Any way to find out which app is causing this?
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Sep 17, 2015
I've had my Nexus 5 since it came out in 2013. Earlier this year I started having an issue in which the phone would just randomly shut off. I would power it back on and it would still have a lot of charge left.
At first, it was sporadic, but then it was gradually doing it more and more frequently (many, many times per day) until it was virtually unusable unless plugged it.
I ordered a new battery and replaced the old one and then the phone worked just fine again... up until a few weeks ago when it began doing it again, and it has been gradually doing it more and more frequently just like last time.
I've only had the new battery for about four months.
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May 19, 2015
A few days ago my Google Nexus 5 began constantly rebooting for no apparent reason. Most times when the phone rebooted it would not even get past the Goolge logo before rebooting again. Occasionally the phone would go farther at which point it would say that it was optimizing apps. Sometimes it would reboot again right in the middle of this process. I was not connected to WiFi at the time this whole thing began so it should not have been updating in the first place.
On the rare occasions that the phone started up completely I tried running it in Safe Mode, clearing the cache and doing a factory reset in the hopes that the issue is being caused by an app, all to no avail!!!! NOW THE PHONE WON'T EVEN TURN ON!!!!
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Jan 19, 2016
My son's nexus started rebooting on its own here and there a little less than a month ago. Last week it started boot looping. I would have to turn it off(only worked sometimes by going into fastboot mode). Tried resetting and wiping in recovery with no luck. This problem gets worse when it's plugged up to a computer the phone turns into a reboot machine. I read up it could be the power button and took it apart to find the button works fine (still cleaned out though).
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Aug 10, 2015
So for the past week I've had the strange problem of N5 randomly shutting down, but ONLY when my screen is on. if I'm listening to music, I can listen until my battery runs out, but if I'm looking up stuff or playing a game, it'll shut down after a few minutes at varying lengths of time(It's a sudden shutdown so my screen just goes black when I'm in the middle of something).
After it has shut itself down and I try to turn it on then it'll turn off after the boot animation and before the lock screen shows. If I want it back on then I can get it start up again if I have it connected to a charger until the lockscreen shows and it'll act like normal(besides the whole random shutdowns)after I unplug it. I also don't have this problem when it's plugged in.
I've tried changing roms, kernels, and flashing the stock firmware with no success. I'm currently on XTraSmooth(Lollipop) with ElementalX 4.04 kernel.
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Apr 3, 2015
Like I'll be using it and then it will just shut off and then when I boot it back up, it says the battery is very low or it shuts off during bootup! It would shut off at like 80% or other random percents! It has been doing this for a month, but it's gotten much worse! I can't even have it unplugged for 10 or 15 minutes without it doing this! Also the 5.1 update didn't even work.
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Mar 17, 2014
So last week I was off on March break with my family and I took several pictures Tuesday and Wednesday on my phone of my kids, even remember showing a few of them in the evenings to my wife. Realized I forgot to turn on "auto backup" to google drive (or whatever it's called) and turned that on at some point mid-week.
On Friday I went out with my son and snapped a few more pics, and realized all the pictures I had from Mon - Wed were gone. Not in the Gallery app, not in the Photos app, and now that I'm checking with a computer, I simply can't find them anywhere on the phone at all.
I certainly didn't go through each photo and select "Delete" or anything like that! Unless there was a delete all button that I somehow clicked accidentally (which would seem really odd) and deleted all photos from the camera itself (it's a new RMA'd camera so all I had were the photos from Mon-Wed).
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Apr 25, 2015
I will lock my phone or it will 'sleep' after30 seconds of inactivity, but randomly the screen will wake up. This happens a billion times a day and its annoying because then it calls people or it opens apps and I just want to know how to fix that I've already tried looking for something in settings but I've found nothing.
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Dec 11, 2014
My nexus 5's touch screen doesn't respond properly when i use it while charging....? Y is it so?
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Aug 29, 2015
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
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Sep 10, 2015
I've had my Nexus 6 for 3+ months and have had no problems until today when my phone would randomly reboot. Sometime it would come back on quickly and other times it would go through the long process of optimizing apps. The phone has had 2 OTA software updates since I purchased it so I decided to do a factory data reset.
I have not experienced any random reboots since the factory data reset but now I am unable to connect to WiFi. When I click on the WiFi in the quick setting menu, the phone is unable to identify any available networks. When I click on More Settings, the screen says Turning WiFi on but nothing ever happens.
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Mar 10, 2015
1.My phone gets restarted randomly while using chrome or playing games.
2. Recent application key is not working, I have restarted my phone like 100 times, I do not want to factory reset my phone. This is so frustrating.
3. While playing video through FB, Youtube music starts playing and I am not able to stop it. I have to restart ir for normal operarion
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