Google Nexus 5 :: Keeps Randomly Shutting Off
Sep 17, 2015
I've had my Nexus 5 since it came out in 2013. Earlier this year I started having an issue in which the phone would just randomly shut off. I would power it back on and it would still have a lot of charge left.
At first, it was sporadic, but then it was gradually doing it more and more frequently (many, many times per day) until it was virtually unusable unless plugged it.
I ordered a new battery and replaced the old one and then the phone worked just fine again... up until a few weeks ago when it began doing it again, and it has been gradually doing it more and more frequently just like last time.
I've only had the new battery for about four months.
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Nov 23, 2015
I face a problem with my n5 i m on stock android 6 so yesterday suddenly my phone switch off. It took me over 3 h to understand that.when i press the power button to unlock or lock to sleep mode my phone (2 to 3 times ) switching off. I dont consider that a factory reset will be useful because i m running this software over a month without problems.!!!
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Jun 8, 2015
Had my Nexus 5 for about a month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off...
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May 16, 2014
I'm not sure what app is causing. I expect it when I'm backing out of Facebook or something but this but sometimes when I'm backing out of Gmail and right now just happened when I was making a phone call. Any way to find out which app is causing this?
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Jul 8, 2015
In the last 3-4 weeks, I've seen my Nexus 5 rebooting here and there randomly. He's not stock into a boot loop, he works just fine and then 'pop', I can see it rebooting without reasons.
I'm running stock 5.1.1, kernel 3.4.0-gbebb36b, Build number LMY48B. The phone is rooted manually, no automatic trick.
Does randomly reboots means something? Is there a way to see what happens/what happened like an event viewer in Windows?
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Aug 10, 2015
So for the past week I've had the strange problem of N5 randomly shutting down, but ONLY when my screen is on. if I'm listening to music, I can listen until my battery runs out, but if I'm looking up stuff or playing a game, it'll shut down after a few minutes at varying lengths of time(It's a sudden shutdown so my screen just goes black when I'm in the middle of something).
After it has shut itself down and I try to turn it on then it'll turn off after the boot animation and before the lock screen shows. If I want it back on then I can get it start up again if I have it connected to a charger until the lockscreen shows and it'll act like normal(besides the whole random shutdowns)after I unplug it. I also don't have this problem when it's plugged in.
I've tried changing roms, kernels, and flashing the stock firmware with no success. I'm currently on XTraSmooth(Lollipop) with ElementalX 4.04 kernel.
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Apr 3, 2015
Like I'll be using it and then it will just shut off and then when I boot it back up, it says the battery is very low or it shuts off during bootup! It would shut off at like 80% or other random percents! It has been doing this for a month, but it's gotten much worse! I can't even have it unplugged for 10 or 15 minutes without it doing this! Also the 5.1 update didn't even work.
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Mar 17, 2014
So last week I was off on March break with my family and I took several pictures Tuesday and Wednesday on my phone of my kids, even remember showing a few of them in the evenings to my wife. Realized I forgot to turn on "auto backup" to google drive (or whatever it's called) and turned that on at some point mid-week.
On Friday I went out with my son and snapped a few more pics, and realized all the pictures I had from Mon - Wed were gone. Not in the Gallery app, not in the Photos app, and now that I'm checking with a computer, I simply can't find them anywhere on the phone at all.
I certainly didn't go through each photo and select "Delete" or anything like that! Unless there was a delete all button that I somehow clicked accidentally (which would seem really odd) and deleted all photos from the camera itself (it's a new RMA'd camera so all I had were the photos from Mon-Wed).
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Apr 25, 2015
I will lock my phone or it will 'sleep' after30 seconds of inactivity, but randomly the screen will wake up. This happens a billion times a day and its annoying because then it calls people or it opens apps and I just want to know how to fix that I've already tried looking for something in settings but I've found nothing.
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Aug 29, 2015
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)....
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Sep 10, 2015
I've had my Nexus 6 for 3+ months and have had no problems until today when my phone would randomly reboot. Sometime it would come back on quickly and other times it would go through the long process of optimizing apps. The phone has had 2 OTA software updates since I purchased it so I decided to do a factory data reset.
I have not experienced any random reboots since the factory data reset but now I am unable to connect to WiFi. When I click on the WiFi in the quick setting menu, the phone is unable to identify any available networks. When I click on More Settings, the screen says Turning WiFi on but nothing ever happens.
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Mar 10, 2015
1.My phone gets restarted randomly while using chrome or playing games.
2. Recent application key is not working, I have restarted my phone like 100 times, I do not want to factory reset my phone. This is so frustrating.
3. While playing video through FB, Youtube music starts playing and I am not able to stop it. I have to restart ir for normal operarion
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Sep 13, 2015
I have a Chronus clock and an Accuweather widget that wil randomly stop updating. The only way to resolve this is to reboot the phone. The Chronus clock works ok, but the battery meter will randomly stop updating. The Accuweather wigdet will also stop. If I remove and re-add the Accuweather app, all I get is the "Loading" screen.
I am on a Nexus 6 on the T-Mo network. Currently running OS 5.1.1, build LYZ28J.
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Nov 18, 2015
My Nexus sometimes randomly crashes and then has problems rebooting. I have factory reset the phone and even reverted fully to stock android. However, the problem persists. I have attached the logcat file pulled up to the crash.
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Jul 30, 2015
I've got this issue for about two or three days now. Quite often, when I take a picture with stock Google camera app, my Nexus turns off instantly. Then, when I try to turn it on again, it often turns off again in about one minute and usually it shows almost empty battery (even though before shutdown it was nearly full).
First it has appeared on stock rooted 4.4.4, the phone tried to boot like 10 times, so I erased cache and dalvik via TWRP, but then it didn't detect SIM card and showed unknown baseband. I solved it by flashing bootloader and radio.
Then, I installed a stock 5.1.1, rooted it again (I thought it would solve the issue), but the same problem with camera occurred. So, could it be hardware issue? How to debug it?
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Jul 8, 2015
Got the N5 in 2012 with 4.4.4 on loved it, no problems then. Then lollipop came along causing battery drain and random crashes. Waited for 5.1 hoping for fixes, installed it battery life improved but still crashed randomly. I put it down to the memory leak problem. I decided to downgrade. I downgraded back to kitkat 4.4.4 after unlocking the boot loader. Now I have random crashes running Kit Kat.
PS If I carry my USB battery pack around and keep phone plugged into it the phone never crashes. Its just not a very mobile phone then!!
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Jan 28, 2015
I had the problem of random restarts after lollipop update (exactly afte rsometime i changed to pattern security )and i gave to service center and they told its OS issues and downgraded to 4.4.4. After that i installed all my apps in 4.4.4 (standard apps like banking, skype etc..) and used it for a while. when i tried to use screen lock as "Pin" this rebooting issue starting again? I managed to change it to "Swipe" and did wipe cache partition, and till now (for last 45mins atleast) its running okay.
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Oct 29, 2015
I have a Google Nexus 5 and it's hooked up through Straight Talk's AT&T towers. Yesterday my phone randomly stopped being able to use its 4G, so even though it shows that I have full bars I can't connect to the internet using my data AND it seems as though I'm not receiving text messages. When I try to make normal calls, an automated voice tells me that something has been "deactivated".
I haven't reached my data use limit yet (not even by half!), my bill for this month is already long since paid, and I haven't downloaded/done anything that seems like it could have led to this. I've tried a couple of other fix-it methods but non seem to work.
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Apr 23, 2015
I have a Nexus 5 32gb for 1 year and 3 months. Since last week my cellphone starts to ring randomly (the ringtone of my alarm) with no notification on screen. It only goes off if I press hold or pressing the screen if it is unlocked. I have put all volumes to zero, set the priority to No interruptions but it still rings randomly (my house, my class, everywhere).
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Aug 29, 2015
My phone randomly shut off and then I when I turn it back on. the infinite boot logo appear. I installed clockworld. tried to reformat everything and reinstall stock image and still nothing.
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Apr 15, 2012
Okay so i got a gamestop refurbished iPhone 3gs and yesterday everything was working out great and the phone was working fine. Today on the other hand, i encountered my phone randomly shutting off by itself. Once it did it when i opened the camera app and the others were from txt messages or using the internet. The battery was around 50% or so too so it was far from a dead battery. Once the phone shuts off, sometimes i can reboot the phone and other times i need to plug it in to reboot.
Info:
iPhone 3GS
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Jun 17, 2012
My iphone 4s has been randomly shutting off pressing the home key just brings up the apple logo screen or the itunes plug in screen.
Info:
MacBook
Pro, Mac OS X (10.6.7)
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Sep 14, 2010
This past 2 weeks ive had a problem with my Desire. It's shutting itself down randomly, today it did so 3 times, once during a call. It boots without any problems when i press the power button. It can take a few hours, or a day, or it might even not happen for 1-2 days but for the past 2 weeks it has shut itself down a total of 9 times so i have to start it with the power button.
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Mar 31, 2012
my girlfriends curve 9300 has been randomly shutting itself off. It's a little over a year old (no longer in warranty) and has no water damage. Once shut off, it needs to be plugged-in in order to start itself back up (hard restart process, taking apprx. 3 minutes). We have tried replacing the battery, I have reset it to factory settings, reloaded the OS from scartch, upgraded,downgraded, everythign I could think of, and yet the problem persists.We went to her provider (Virgin Mobile) but they were useless, and told us to make sure the blackberry is fully upgraded and if its still not working then we're out of luck.I understand that the blackberry is now out of warrantly however I am interested in the approximate cost and time for a repair, and we really can't afford a new blackberry at the moment.
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Jul 18, 2011
I've been having trouble with my phone a lot lately.The battery doesn't last more than 3 hours, so I just assumed I was in need of a new battery..Then tonight it suddenly shut off, and then when it restarted it shut off again and continued to do this until I took out the battery to restart it.I took out the Micro SD card, in case that's the problem.Also it only turns back on when it is plugged into a charger..
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Aug 7, 2011
They will automatically shut down and reboot. It seems to be very sensitive to being set down, even into my purse. It is random and can happen constantly or just a few times a day. It is showing the water damage indicator on the battery, but neither phone has really every been wet. The person at our retail store said it is very sensitive to humidity -(such as being in the bathroom during a shower) and we have had very high humidity levels in our area lately, but that seems rather extreme that our 2 1/2 month old phones can't stand the heat and humidity? They are both working properly if we can get them to stay on.
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Jun 25, 2010
My blackberry storm that I have had for over a year has now just started all of a sudden started shutting itself down and rebooting and then will drain the battery completely once rebooted (even if charged fully right before). This happens several times a day, sometimes twice in a row. Went to the verizon store and they said they were unable to help me because my warranty has expired a few months ago. This is so frustrating and makes me want to just switch to the new Iphone! Has this happened to anyone else? Is there a fix to this, considering it is a fault of the phone and not a user induced issue?
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Sep 13, 2011
I thought it was the battery; got a new one; it worked fine for about 2 hours; and now it's not working. When I plug the phone into my laptop, I'm 'told' I have no BB software.
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Mar 30, 2012
I've got an iPhone 4 that shuts down randomly, first it was not that often, now it several times a day. I really getting annoying. I've checked the apple website and it said that my warranty has expired. What to do?
Info:
iPhone 4, iOS 5.0.1
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May 22, 2012
My iphone is shutting off and going into restore mode every afternoon and I have to run home and restore it?
Info:
iPhone 4S, iOS 5.1
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Jun 16, 2012
So I was on my phone using Safari when all of a sudden it shuts off and will not respond, I tried the awake+menu and alas to no avail so I plugged it in to my wall charger and it powers on saying that it's at 100% and that it's Wednesday December31 at 7:01 then says a restore is necessary and is now randomly shutting off and on. In addition the time is changing within a few minutes of what it was before every time it comes back on. It also says cannot make or receive calls and that a restore from iTunes is necessary and it says apple.com/support. But I am not with my computer and will not be so for another couple days. Is there anyway I can do this from my phone it will not allow me to access Wi-Fi or 3G the signal bar says Searching... Lastly, when disconnected from the cord it will cut off and not respond.
Info:
iPhone 4, iOS 5.1.1
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