Google Nexus 5 :: Random Internet Connection Loss Over LTE?
Jun 2, 2014
This just started happening recently. I'll be sitting with a full LTE connection reading news when suddenly pages will stop loading in Chrome. Trying to launch Facebook or any other connected app at that point won't work. Check settings and I have full bars and all white/gray, not orange indicating a lost Google connection. Only thing that resolves it is to reboot the phone. It will work fine after that until a later date when the same thing happens. Not a tower issue either as this happens everywhere. Stock Nexus 5, not rooted and on T-Mobile.
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Jan 8, 2016
So, I had my N5 since 2013 and the battery as the updates went around was up and down until Marshmallow came out, it was amazing. Great speed , battery and everything, but i broke my own rule and updated to 6.0.1 as soon as i was able to. Well since then the battery isn't so good, and whenever I use heavy apps (primarily when i try to multitask between them) the phone will black out and will turn back on with a chunk of battery missing or it used to be dead. Again this only started with new update so I cant totally point at the battery being old as the problem, but as a new bug with update. I cleared cache and reset it. I tried to downgrade it but kept saying there was missing images and such.
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May 28, 2015
Since the 5.1 update my Nexus 6 on Sprint loses a connection a few times per day. I get an exclamation point. I have read this is specific to users of Sprint and T-mobile. I use Sprint. To correct this.. rather than restart the phone I activate airplane mode for a couple seconds. I was REALLY hoping that the 5.1.1 update would correct this. Nope. I have seen posts for this on the Google forum, but so far no solutions or solid reasons why it only affects Sprint and T-mobile devices. As I stated before.. this started AFTER the 5.1 update.
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Nov 18, 2015
I have just bought a Netgear EX6200 Extender and a Netgear AC785 SIM card router with a 4G SIM inserted. The initial setup was perfect and I was able to use my Nexus 5 to access the internet via the EX6200 from all over the house. But after two days, for no apparent reason, my Nexus 5 (Marshmallow) suddenly could not get past "Obtaining IP address" when trying to connect to the EX6200 although my PC was able to connect properly with no problem (and I was also able to connect the phone successfully direct to the AC785 router).
To try and solve the problem I reset both the AC785 and the EX6200 to their factory defaults and went through the same setup procedure as before. Now, although I can connect to the internet from my PC and my wife's Samsung tablet (Android) my phone still will not connect. After a bit of a pause whilst "Obtaining IP address", it shows as "Connected but no internet access"
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Nov 28, 2015
Experiencing random reboot on nexus 6p and lost 5ghz WiFi detection after that?
Need to do a hard reboot to get back 5ghz WiFi detection....
Btw, my nexus 6p is rooted and installed xposed....
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Feb 16, 2016
Came from LG G4 that didn't have these issues with the same apps.
Sometimes the audio will work fine (notice this more when I'm on WiFi) but sometimes, in all apps (snapchat, facebook, regular gallery view) the video will play but the audio will cut in and out.
Not sure what it is. Phone is rooted (systemless) and is running the EX Kernel. I didn't mess with the audio settings in the EX Manager...
This is a huge issue for me as I spend a lot of time on Snapchat, Instagram and YouTube (I'm a vlogger, etc.).
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Nov 3, 2015
Before updating my device to Android 6, I used SmartLock so my phone would unlock automatically when I arrived at home.
After updating, SmartLock doesn't work anymore because of the GPS location, it doesn't have the accuracy needed for it. Whenever I open Maps, for instance, I need to wait for GPS get my accurate position, but if I close and then reopen it I need to do this again. I have high precision setted on my location settings.
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Aug 6, 2014
Put on charge (turned off) about 1:30am at around 14% and when taken off at about 10:30am or so at 76%. That more or less happened the night before too. All this last week the battery really has been appealing.
I reset cache, not improved.
I uninstalled most out of the few third party apps I had. (Only had 3 pages on my phone, now two)
The only apps I even use are chrome, Skype, and since a few days after this problem started Gsam battery monitor.
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Jun 25, 2015
I'm on Project Fi and after I got the OTA 5.1.1 update my phone has been randomly rebooting up to three times a day.
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Aug 28, 2015
I'll be using my phone and sometimes, it'll just shutoff as if you were to press and hold the power button to force it to reboot. I'm on the stock ROM and just reflashed the latest image and its still doing it, is my power button faulty?
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Apr 13, 2015
I've got some random reboots after upgrading on stock Lollipop 5.1 on my Nexus 5.I've used Android 5.0.1 without any reboots or problem, but after upgrading on 5.1 I'm facing many random reboots when I switch from an app (like a game or Hangouts) using Recents or Home button from NavBar (it also happens randomly when I'm using my phone, like writing a message on Hangouts).The reboots I'm talking about are not "soft" but "hard", because bootloader's logo (Google) appears and restarts my phone, so it is caused by Kernel Panic (as you'll see in my last_kmsg) and they occured on both stock and custom rom.
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Dec 29, 2014
I've got a nexus 5 running lollipop (5.0.1) and the phone will randomly shutdown or reboot. I've tried a factory reset as well as clearing the cache after the reset. That did not solve the problem. I'm hoping its not a harware issue but given that I don't have a single app other than the default google apps installed.
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Dec 17, 2015
2 nights ago I opened up my sons Nexus 5 and changed the battery. I replaced it with a oem replacement that I found on Amazon. I put the phone back together and everything works fine, but he is suffering from random shutdowns. He says that he plays his phone throughout the day and every now and then when he pulls his phone out of his pocket it has powered off. He has to hold down the power button to restart the phone. Do I need to take the phone back apart?
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Nov 8, 2013
Seems like my Nexus 5 won't send SMS messages, at random times, for no apparent reason. I'm sending messages to friends, getting responses, then boom, the "sending" bounces, but refuses to send the SMS. It then gives me a message saying that it failed, and is retrying. Still won't send, until kt decides to randomly send the SMS at some point. I am on the Fido (Canadian) network. I tried through Hangouts and through a 3rd party app.
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Sep 2, 2015
I've been having random shutdowns lately. And i just got a warranty exchange same thing happens. I have the t-mobile version. i do have the latest version of 5.1.1 ....
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Dec 13, 2015
My phone now goes into random reboot and goes into "Android is starting Optimizing app x of xxx" mode. It take a lot of efforts to bring phone back to normal. I googled for this issue but didn't find any firm solution for the same. My phone has custom ROM based on 5.1.1
The issue started few days ago and I am using this ROM since long time.
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May 30, 2014
I usually put my N5 on an LG Wireless Qi charger at night before bed. Over the last week, I had a couple of days that when I woke up, I noticed that Android Assistant has reported a reboot over night.
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Jun 15, 2015
I used to get the occasional reboot but on Thursday maybe from any update my phone was rebooting every 20 minutes even after clearing the cache. After Thursday it stopped rebooting and hasn't ever since.
The only other annoyance I received was camera cannot connect when I tried opening the camera app but was resolved with a reboot.
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Jul 22, 2015
Ever since 5.1.1 rolled out it seems like the battery was draining faster than normal but it was at least usable. Now, my phone will just randomly shut off while i'm in the middle of doing something(so far it has only shut off while i'm using the phone and not while it's idle). When it does shut off it could have between 80% and 100% battery even and then when i turn it back on after it shuts off my battery will be around 15% and will shut off again almost immediately.
If i plug the phone into the charger (with it turned on or off) it will charge to full in less than half an hour so i seriously doubt that the battery is actually draining, but the phone sure thinks it is.
So far to try and fix this i've wiped the cache and also performed a full factory reset and that actually only seemed to make it worse - before the reset this only happened maybe 3 or so times per month...now it's happening 3 or 4 times per day which really makes it unusable. The apps that i'm using when it shuts off are not consistent. It will do it in games, in chrome, in messenger - really anything.
I'm willing to try anything - if I didn't provide enough information about something let me know and i'll be glad to follow up.
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Jan 8, 2016
I have Nexus 5 and was running good with Marshmellow and suddenly one day the screen started scrolling up. Restart or factory reset did not work. While starting the boot logo was also corrupted and I use to get is display with random pixels lit with different colors, mostly white and red. So have tried different bootloaders and even downgrading to 4.4.4 but the issue is still there.
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Dec 21, 2011
I recently noticed a strange behaviour during standby on my Xperia neo (FW 4.0.2.A.0.42). Since I use a brand new SIM of German network carrier E-Plus my Neo seems to randomly lose network signal completely. This sometimes even happens without any change of location. However, this occurs only in standby. As soon as I turn on the screen the network signal will be re-established immediately (-> screenshot below). As I can receive calls and text messages during these 'no signal' periods I would assume a software bug. However, I didn't notice this behaviour with a SIM of Vodafone which I had in use a couple of weeks ago.
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Jul 10, 2015
I replaced the cracked LCD. Every time time the screen is awakened the touchscreen seems to randomly choose a different Y-axis starting position. Sometimes it is correct sometimes it is a little off and sometimes way off. Is this a defective replacement or is it an android issue.
Attached Thumbnails...
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Jul 12, 2011
Since I got my phone in April, I've been experiencing this weird, random thing. Out of nowhere, my phone just loses the files stored in the internal memory/data of the phone. I have lost applications, pictures, music, and videos spontaneously.
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Jan 14, 2016
I lose data connection, it will say NO SERVICE, then it pops back up. I have always and still do have texting issues with this phone.
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Sep 23, 2014
If I plug my N5 into my PC via the stock USB cable and boot into the Bootloader (PWR+VOLDN) then it will allow me to flash the original N5 firmware, located here: [URL] ....., this would indicate to me that there is no issue with the actual devices ability to transfer files via USB connection..
For some strange reason my phone will allow me to push a full factory image to it and will also process any Fastboot commands that are sent to it but as soon as you boot into something like TWRP and try to control the phone's ADB functionality it will not find the device at all! The new MTP option in TWRP 2.8 will allow my computer to see my phone's MTP connection for about 1 second and then will immediately disconnect, the same happens when trying to connect to MTP from within Android too.
USB debugging doesn't show that it is connected when my phone is plugged into my PC and Windows makes the 'device connected' sound and then straight after makes the 'device disconnected' sound...
I am certain that this is an issue with my handset's hardware or software rather than any of the computers or cables... I have tried 3 different cables (including the stock cable) and also three different computers (Windows 8.1 @ Work, Mac OS X @ Work and my own personal PC running Windows 8.1 & Ubuntu @ Home)... All OSs and all computers run into exactly the same issue, device connects briefly and then disconnects.
I have troubleshooted issues relating to the driver. This is not the issue... Device Manager cannot even see the hardware after the disconnect.
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Dec 1, 2014
I keep getting a message telling me my connection lost but I dont loose signal in my phone or wifi I have my phone set up to work optium online
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Jul 31, 2014
I'm having some difficulty with doing this. Recently, a family member of mine had purchased a stereo system, more specifically, the LG mini hi-fi cm4320. Everything about the system seems to be functional except for USB port to mp3 capability. From the outside, it would appear that this should function the same as if it were a car stereo/radio system with the same USB connection option. Each time I try establish connection with my phone, the system's screen flashes "search/no USB", switching between the two. Is this an issue with my phone or the stereo system itself? In any case, how do I go about correcting it.
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Jul 16, 2015
I have serious connectivity issues with my Nexus 5. Most of the time I am only picking up 2G signal, sometimes the connection drops completely. However, I had a very unstable 3G/H/LTE connection for a few minutes sometimes in the last days.This started after changing the battery and upgrading from Cyanogenmod 12 to 12.1. Unfortunately I did both changes at the same time, so I am not sure what caused this problem.
The following things I could rule out/test:
- Another phone (Nexus 4) picks up H+ with my sim
- My phone doesn't pick up 3G/H/LTE with another (working) sim
- I have checked the connections of the both cables running alongside the battery, I also checked the cables itself.
- I fiddled with the apn settings, also I never touched them before and everything worked fine.
- I have updated the radio image.
The one thing I couldn't try is flashing an older cyanogenmod 12, because I have no backup and couldn't find one online.
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Oct 19, 2015
After running the update, while connected to my data and wi-fi my nexus tells me there is no data connection, how do I fix this?
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Dec 29, 2015
I was having Wifi issues on the 6P. Connected to home wifi but no internet. The thing is, the wifi would still work randomly. It's possible that it works most of the time but as soon as I go out somewhere and out of the home wifi range, it sometimes messes up when it tries to reconnect to the network.
And yes, I realize it may not be a phone issue but maybe the router (Asus N66U with Tomato firmware).edit - well, I spoke too soon and I guess it's not the static IP causing the wifi issues.It turns out it was a firewall app called AFWall
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Jan 31, 2016
When i use LTE I get full bars and everything works fine for a couple of minutes. Then I lose connection. I can not open any webpages, update Twitter or anything else. The bars are full and the 4G icon is there. If I run a couple of apps like LTE Discovery or Network Signal Strength, they both show that I am connected with good quality. But nothing on the internet works. I have checked the APN. It is correct.
If I deactivate cellular data and switch it on again, I have connection for a few minutes again.
If I set it to 3G only, everything is working fine.
I have tested my sim in my wife's iPhone and it works fine, no connection drops.
The phone has been laying around for a while. I just started using it again, but I can not get what could cause this behavior.
I am on Android 6.0.1.
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