Google Nexus 5 :: Incoming Call - Nothing Display On Screen / Cannot Answer
Apr 3, 2014
I have this issue a couple of times where I am getting a incoming call as I can here my ringtone but nothing is displaying on the screen so I can't answer it.
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Oct 1, 2014
Stock 4.4.4.
Rooted
Locked
If I am using another app and receive a phone call, I am not able to answer it. The navigation buttons stop responding and the pull down drawer won't allow me to answer. I noticed this behavior over the last few weeks.
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Mar 18, 2014
I have a Nexus 5 running Android Kit Kat 4.4.2. Overall this is a great phone but i am facing some issues that i will describe below:
1) This i noticed 2 months ago. I dont know if it still has it: I was calling a friend and he didnt answer. Then the whole day i was waiting for him to call back but he never did (at least according to my phone). When i called him again he told me that he called me back, the phone rang 3 times and then he got the message we get when someone rejects the call or the phone is out of battery. I never had a missing call to know that he called back. This is a very tricky error, since maybe you are missing incoming calls from your boss. To you it appears like you never received the call, but to your boss it seems like you are ignoring him. Not a good thing.
2) This is a problem i am getting for the last 2 months. When someone calls and the device is sleeping, i hear the ringing, i unlock the phone but what i get is the main page of the device. No incoming call notification, no dialer, nothing.Only the ringtone. If i press the phone app i get 3 choices:
a) use touch tone keypad
b)return to call in process
c)add call
Pressing "return to call in process" doesnt do a thing. To see who has called you, you must go to the missed calls after the ringing is over. Also if you dont restart the device, the problem stays there. The only solution is to restart the device. After restarting the device the problem goes away for 2-3 days and then it happens again.
I dont know if other Nexus 5 owners are experiencing the same problems, but since a smart phone is based on making and receiving calls, these 2 problems must be addressed by Google ASAP.
Also, i am not willing to factory reset my device, if i am not sure that this will 100% solve the problem.
PS1: My device is NOT rooted.
PS2: My brother's Nexus 4 started having the same problem (problem number 2) after updating to Kit Kat 4.4.2. But not in the same frequency as my Nexus 5.
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Nov 12, 2013
This is happening often. When I have an incoming call the call screen appears and phone rings. I go to answer by dragging the icon to the green answer icon and nothing happens. The phone continues to ring. Trying to drag to the red ignore call icon has the same result. Eventually the caller gets sent to voicemail, but the phone remains locked in this state and needs to be rebooted before it is operational again. I thought it was related to teh phone being in a lockscreen state, but it now appears to be random. I have contacted Google and they said they have not heard of this issue before. Essentially it is unusuable as a phone.
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Mar 19, 2010
I updated my software to 40.0.005 few days ago. However , now there are a lot of problems.
1. the answer tab on screen does not function while there is an incoming call.
2. the alarm cant be switched off using touch screen .
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May 9, 2014
When trying to answer a call on my Nexus5 and it is locked . It will let me send text messages ( I am driving , etc) but will not let me answer the phone. Insufficient resources go to theme menu and reset. I cannot find a theme menu anywhere. Not in settings, nor elsewhere, any way other than factory reset?
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May 26, 2015
Nexus 5 16gb
My wife hates the swipe method of answering . Is there an app which might show "answer"or"decline" on screen.
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Apr 2, 2014
so every now and then I'll be having a conversation and I'll get a call or text and my phone is not on silent or vibrate and my favorite ringtone starts blaring. Since I'm in the middle of a conversion I'd like to just reach into my pocket, hit one of the buttons and stop the ringtone/notification from playing. This doesn't seem to work out of the box. I'm a bit new to android phones (finally got fed up with iPhone) so I know there is probably an app or setting that will let me do this, but I can't find it.
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Jul 29, 2014
Recently i got careless and i accidentally cracked my nexus 5 screen after dropping it on the ground
Currently the touch screen works but there is a problem. I am unable to answer calls as the screen goes black and does not turn on again until the person has hung up or until i reset the phone. Also when i try to call out the screen turns black as well and exhibits the same symptoms as listed above.
From people who have had experience with cracked Nexus 5 screens, do you think replacing the digitizer + lcd will fix this issue or did i screw up something big
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Oct 18, 2015
I started having this issue two days ago. I only receive text messages when I answer an incoming call. I answer, and then all the texts since the previous call arrive with their vibrate notifications.
I am using Textra on stock unrooted 6.0 with the bootloader unlocked.
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Nov 17, 2014
I have received a half dozen or so phone calls since I upgraded to Lollipop, and so far every call that I've had has a caller ID picture assigned in contacts, but none have shown up with a picture while the call is actually ringing my phone.
Has Google removed caller ID pictures on incoming calls, or is there something else going on here?
Attached Thumbnails
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May 5, 2015
some of my contacts relate to my work and i fill their company name when saving them to my contacts.
However when receiving a call from a work colleague i get only his NAME and the Company is now shown.
Question - is there a way to see the company name of the contact as well when receiving a call?
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Oct 23, 2015
Are there options? How do you answer a call on the LG G4?
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Oct 5, 2013
im coming from iphone and used to seeing the answer call and hang up button or answer call and hold. i dont see anything like that on this phone, seems like it just automatically places original call on hold. any way to automatically disconnect from that call and pick up the new one?
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Nov 15, 2013
When receiving a call, half the screen is blank. I only get to see the top of the contacts picture and the green and red "phones" for answering and rejecting the call are also not visible.
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Mar 19, 2015
When my phone rings, the screen doesn't turn on. It's like the screen is off. It's vibrating, ringing, but I can't see who is calling. If I hit the lock/power button then I get the lock screen, I can unlock the phone and answer. This has been happening for the past week or so.
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Aug 7, 2011
Just received a call on my Photon. The phone was in sleep state. It did not provide any options for answering the incoming call although the ringtone was loud and clear. It was as though the ringtone went off on its own.
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Nov 13, 2014
I just install the factory image for lollipop. My screen doesn't turn on when I receive incoming calls. The ring tone will play but the screen remain turned off. I want the screen to turn on automatically with the incoming call dialer like kitkat or any other android version. so I can pick up the call.
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Apr 5, 2012
My iPhone 4S is 16gb Black on AT&T with ios 5.1. Sometimes when I receive an incoming call my screen locks up. I can't swipe to answer, pushing the home button does nothing, however when I push the lock button it will stop the phone from vibrating. After the incoming call exits unanswered the phone is fully functional. This happens about once or twice a week and works normally otherwise.
Info:
iPhone 4S, iOS 5.1
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Jan 10, 2012
I have strange problem with my HTC Desire HD (A9191) I updated to Android 2.3.5 some time ago and since then I have a problem. If my phone is locked, I can't answer incoming call from some numbers.
When there is incoming call and I pull the green ring to the bigger ring to accept the call, the phone wants to turn off and asks me to 'force close'. Of course, I can't answer the call anymore.
When there is incoming call and I pull the red ring to the bigger ring to decline the call, the phone totally freezes while still ringing. It keeps ringing for around 10-15 minutes and does not react to anything.
The problem does not occur when the incoming call comes when phone is unlocked (i'm using it at the moment of the call coming).
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May 27, 2014
Yesterday, I dropped my nexus 5 and now my screen won't display anything any more. But the backlight works and so does phone (i know the phone still works because my alarms still are going of) What do you (people on the forum) think is wrong with my phone. Do i need a whole new display and touchscreen or is there just a wire that needs to be reconected?
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Nov 9, 2015
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
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May 17, 2014
when my phone is asleep and I get incoming notifications whether they be texts, emails, notifications, etc my screen does not turn on briefly to alert me, only the notification light blinks. Is this normal or is there a setting on my phone that is not enabled correctly? I kinda don't like this, I'm use to my phone briefly turning it's screen on when incoming alerts hit my device (coming from an iPhone.)
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Nov 8, 2011
Several times since I purchased my new Blackberry Torch I have been unable to answer an incoming call - not always, but intermittently. I can hear the phone ringing, but no matter what I do it will not answer and it will not stop ringing!! The only way to stop it is to pull the battery out - my husband has the same phone and this has happened to him also.
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Nov 21, 2011
I started getting a prompt --- a voice recording telling me if i wish to answer the call select "1" how do I stop this
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Jan 8, 2016
I have Nexus 5 and was running good with Marshmellow and suddenly one day the screen started scrolling up. Restart or factory reset did not work. While starting the boot logo was also corrupted and I use to get is display with random pixels lit with different colors, mostly white and red. So have tried different bootloaders and even downgrading to 4.4.4 but the issue is still there.
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Aug 7, 2012
my SGS 2 has started to divert to answer machine after only a couple of rings? How can I change the time phone rings before going to the answer machine?
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Nov 24, 2015
I've got a problem with my Nexus 6. The entire screen is blacked but I've good a flashing green band on the top of my screen when i try to start it. I can hear the notifications going thru my phone but the screen is blacked out. I've tried several times the Power button + Volume down but I can't even access the reboot display.
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Jul 5, 2015
I have only had the Turbo a few weeks. I have turned on a call answer vibration somehow. My wife's doesn't do it. I cant figure out what I turned on. Need turning the vibrate pulse off. Its when swiping to answer incoming calls only. I have vibrate turned off under settings.
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Mar 22, 2015
I have had my Nexus 6 for a while now and haven't had any problems with it. But since updating android to 5.1 I can no longer turn on my screen during a phone call. I can't hang up, hit any numbers or anything else. I changed the setting so when I hit the power button it ends the call. But I am still left with the problem of not being able to hit any keys so I can't check my voicemail anymore. I tried doing a factory reset and I am still left with that same problem.
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Oct 8, 2015
I got marshmallow update yesterday and it is awesome, but I am facing one small issue. My screen stays off after a call ends. Why is that? Facing this issue in android 6?
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