Google Nexus 5 :: Dialer Controls Disappeared - Cannot Answer Calls Or Hang Up
Sep 22, 2014
I was trying out several different dialer apps. All was going well until I suddenly lost my dialer controls altogether. I tried going back to Hangouts and good dialers, but no luck. I even cleared/rebuilt device cache from the Startup menu.
Here is what's happening:
1. After I dial a number and hit the 'dial' key, it starts dialing. At the same time the dialer app goes away and I cannot get back to call controls. Cannot pull up the numeric pad.
2. From the top pull down menu I used to see a "call in progress" option which took me to the dialer controls. It is not there anymore.
3. The phone rings when I get an incoming call, but there are no controls to pick up or ignore.
Some additional information as this appears to be a tough one:
The last dialer app that may have caused this was 'ExDialer'. After I installed it, it started acting this way. After I uninstalled it and cleared the device cache, it remained the same no matter what dialer I choose.
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Dec 2, 2013
As of this morning, every time I go to use the dialer it crashes. I can go through people and make calls, but can't go directly through the dialer. I tried resetting my phone. Really don't want to do a hard reset, but if I have to I will.
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Mar 18, 2014
I have a Nexus 5 running Android Kit Kat 4.4.2. Overall this is a great phone but i am facing some issues that i will describe below:
1) This i noticed 2 months ago. I dont know if it still has it: I was calling a friend and he didnt answer. Then the whole day i was waiting for him to call back but he never did (at least according to my phone). When i called him again he told me that he called me back, the phone rang 3 times and then he got the message we get when someone rejects the call or the phone is out of battery. I never had a missing call to know that he called back. This is a very tricky error, since maybe you are missing incoming calls from your boss. To you it appears like you never received the call, but to your boss it seems like you are ignoring him. Not a good thing.
2) This is a problem i am getting for the last 2 months. When someone calls and the device is sleeping, i hear the ringing, i unlock the phone but what i get is the main page of the device. No incoming call notification, no dialer, nothing.Only the ringtone. If i press the phone app i get 3 choices:
a) use touch tone keypad
b)return to call in process
c)add call
Pressing "return to call in process" doesnt do a thing. To see who has called you, you must go to the missed calls after the ringing is over. Also if you dont restart the device, the problem stays there. The only solution is to restart the device. After restarting the device the problem goes away for 2-3 days and then it happens again.
I dont know if other Nexus 5 owners are experiencing the same problems, but since a smart phone is based on making and receiving calls, these 2 problems must be addressed by Google ASAP.
Also, i am not willing to factory reset my device, if i am not sure that this will 100% solve the problem.
PS1: My device is NOT rooted.
PS2: My brother's Nexus 4 started having the same problem (problem number 2) after updating to Kit Kat 4.4.2. But not in the same frequency as my Nexus 5.
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Jul 29, 2014
Recently i got careless and i accidentally cracked my nexus 5 screen after dropping it on the ground
Currently the touch screen works but there is a problem. I am unable to answer calls as the screen goes black and does not turn on again until the person has hung up or until i reset the phone. Also when i try to call out the screen turns black as well and exhibits the same symptoms as listed above.
From people who have had experience with cracked Nexus 5 screens, do you think replacing the digitizer + lcd will fix this issue or did i screw up something big
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Nov 12, 2013
This is happening often. When I have an incoming call the call screen appears and phone rings. I go to answer by dragging the icon to the green answer icon and nothing happens. The phone continues to ring. Trying to drag to the red ignore call icon has the same result. Eventually the caller gets sent to voicemail, but the phone remains locked in this state and needs to be rebooted before it is operational again. I thought it was related to teh phone being in a lockscreen state, but it now appears to be random. I have contacted Google and they said they have not heard of this issue before. Essentially it is unusuable as a phone.
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Dec 6, 2014
My iphone 6 plus is less than a week old, and a problem that began on the second day seems to be getting worse
1. At times I am unable to answer an incoming call.The "answer" symbol is not responsive to touch, however much I try.
2. Likewise, after I mke a call and want to hang up, the "end call" symbol is not responsive to touch. (the entire screen seems to freeze, because nothing else responds to touch: the speaker, keypad, etc)
I have tried switching off and starting the phone (twice), the problem persists, and in fact the frequency seems to increase by the day...
Info:
iPhone 6 Plus, iOS 8.1
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Apr 3, 2014
For months I was happily using my Nexus 5 with a SoundID 300 earpiece. Pushing the call button went into a dialer dialog with voice prompts and responses. Suddenly a few weeks ago it started going to the Google Now (aka Google Search?) function (the one you get when you say "OK Google"). Although it will generally recognize the same voice commands as the dialer dialog, there are no voice prompts or responses, so if Google Now has crashed or decides to prompt on screen for "OK or Cancel", I have to get the phone out and look at it to see why it didn't dial.
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Feb 17, 2011
I installed Full Screen Caller ID but wasn't happy with the functionality of it, so I uninstalled it. Then, the next time I got a call I no longer had the standard HTC Sense UI Slide to answer (down to answer, up to send to VM) but instead just had the Answer and Ignore buttons. how I can get the slide back? Or, if there's another app that gives you a slide to answer? All of the apps that I've found do the opposite, and give you buttons instead of a slide, but not what I'm looking for.
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Nov 21, 2014
since i upgraded to lollipop my music controls on my headphones are not working right.
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Jun 29, 2015
I have a Nexus 6, rooted, unlocked, unencrypted running 5.1.1 and when I play netflix over chromecast I never get the pause button my lock screen. I was wondering why that would be? My wife's G3 gets it on her lock screen when she chrome casts.
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Nov 27, 2015
Role of people using nova launcher on the Nexus 6 phones, do you just your controls and settings menu on Nova Launcher at all? If you do, what kind of district controls do you use? For example, I'm trying to set up the camera icon in my launcher if I swipe up on the camera icon to automatically launch the video camera but I can't seem to get it to work at all.
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Aug 5, 2015
Have a large delay when trying to dial numbers while on a call? For example, when inputting a conference call number I have to wait 2-3 seconds between numbers otherwise I get an error.
I am using an unlocked N6 on Verizon running LMY47Z for reference.
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Oct 1, 2014
I've just moved from the HTC oneX to Nexus5 running 4.4.4. On the HTC, autocomplete suggested all dialed or received numbers, not just those in my address book. I can't seem to find this function on the Nexus. I can't see anywhere to activate it in the Settings.
All in, very dissatisfied with the built-in dialer. HTC was much better. I would have expected Google to have given the best for their own phone, but this appears to not be the case.
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Feb 28, 2015
I recently found Boldbeast for recording calls through the normal phone dialer, but I can't find anything that will record calls placed or received through the Hangouts Dialer.
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Jan 29, 2016
I'm trying to use the Nexus 6P's native dialer to make calls through my SIP provider. I have a configuration that works perfectly on the Nexus 5X and older 6 (shamu). I entered all my information in Dialer > Calls > Calling accounts > SIP accounts, and then enabled the account under ... > Calling accounts > All calling accounts. However, whenever I attempt to make a call through my SIP provider on the 6P, a message pops up saying "Can't make outgoing calls while call barring is on."
Note that: I can make regular phone calls from my mobile number just fine, tested with both a Verizon and a T-mobile SIM. However, the SIP call barring problem persists regardless of which SIM is in the phone.
I can make SIP calls using other apps, like CSIPSimple, so it's not a port blocking issue.
I can receive incoming SIP calls (to my DID number) just fine when enabling ... > Calling accounts > Receiving incoming calls, so clearly I didn't mistype my SIP account password. (I visually checked that all the other settings are identical between my 5x and 6P.)
I'm definitely on WiFi when I experience the problem. To be extra sure, I even tried it with airplane mode and WiFi both on, which is fine for CSIPSimple or incoming calls but still doesn't work for outgoing calls with the android dialer.
The message pops up instantly, making it seem like a setting on the phone rather than a response to network messages.
For what it's worth, I'm running build MMB29M (android 6.0.1). My phone is unlocked but not rooted. (I can still get root access to /data by booting TWRP, but have never mounted my system partition read-write.) The one thing it might be is that I put a Verizon SIM in my Nexus 6P when first booting it, whereas my other phones were all first booted with a T-mobile SIM. I think that caused some VZW apps to be installed that I since removed; perhaps it messed up other settings. I'm a bit reluctant to wipe my phone and try again, but will do it if it's the only solution.
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Aug 7, 2015
I have Nexus 5 with 5.1.1 (rooted+Xposed) everything worked well, smooth as butter until lately...
For some reason my dialer is very slow, Loading contacts in Dialer taking forever, if it's catced it is fine sometimes and pops up real fast like it should be... but in most cases when I launch it, I have to wait more than 20 seconds for my device to load my "Speed dial" list, and when I switch to "recents" or "contacts" tab, everything is empty, after a few seconds all contacts appear at once...
Very weird, I tried to delete recently added contacts and looking for special characters that maybe affecting or something, but no luck, I also disabled Xposed and its moduls and also unrooted, but didn't worked..
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Nov 4, 2015
After updating my Nexus 5 to Marshmallow, I can no longer hang up the phone. The screen stays black when I move it away from my face. I have to unlock my phone or wait for the other person to hang up. Also, the screen doesn't always go to sleep anymore when it should.
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Mar 23, 2015
After upgrading from 5.0 to 5.1 on nexus 5 the contact search seems to have stopped working. I upgraded using nrt without erasing user data. Everything else seems to be working fine.
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Sep 23, 2015
I love stock phone dialer on our phones, but is there anyway to get a voicemail shortcut in the phone dialer at all?
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Jan 23, 2016
The dialer does not show the current call duration for outgoing calls? Mine only shows for incoming calls. Also when viewing call history I can't seem to find call duration of individual calls.
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Aug 13, 2014
I love my Nexus 5. It's blazing fast and does everything I need but I have one small problem with it. In the latest update (4.4.4) Google updated the Dialer App. The UI is amazing but there's a thing about the app that annoys me a lot.
I have set 5 of my closest friends which I call a lot on Speed Dial/Favourites.
However, every time I call anyone else in my contacts they automatically get added to the same Speed Dial menu and I have to manually clear those by clicking "clear frequents" or removing them one by one. Is there a way to disable this annoying feature?
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May 29, 2014
I was wondering if there's any way to change the behavior of audio routing when answering calls from the device itself. Bluetooth headset is connected > a call > the call answered from the device itself (not from headset button) > The problem: Call audio is still routed to the headset..Bluetooth headset is connected > a call > the call answered from the device itself (not from headset button) > Call audio it routed to the device earpiece..Bluetooth headset is connected > a call > the call answered from headset button > Call audio it routed to the headset?
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May 26, 2015
Nexus 5 16gb
My wife hates the swipe method of answering . Is there an app which might show "answer"or"decline" on screen.
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Oct 1, 2014
Stock 4.4.4.
Rooted
Locked
If I am using another app and receive a phone call, I am not able to answer it. The navigation buttons stop responding and the pull down drawer won't allow me to answer. I noticed this behavior over the last few weeks.
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Jul 11, 2015
When the phone is connected to bluetooth in the car, an incoming call automatically answers. I don't always want to answer all calls, so would like to turn it off.
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Apr 3, 2014
I have this issue a couple of times where I am getting a incoming call as I can here my ringtone but nothing is displaying on the screen so I can't answer it.
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May 9, 2014
When trying to answer a call on my Nexus5 and it is locked . It will let me send text messages ( I am driving , etc) but will not let me answer the phone. Insufficient resources go to theme menu and reset. I cannot find a theme menu anywhere. Not in settings, nor elsewhere, any way other than factory reset?
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Aug 31, 2015
1. My settings app has disappeared from my Nexus 5. I was running Lollipop with an unlocked/rooted phone (done with the excellent Nexus root toolkit).
2. I tried to factory reset the phone but the settings app is still missing. I cannot install or sideload anything because everything requires USB debugging to be turned on, which requires me to change the Settings!
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Jan 1, 2010
My phone works perfectly except I can't answer calls, when I press answer/ignore it freezes until it goes to voicemail and then comes back. I've flashed multiple roms and had the problem with all of them. I'm not using any special themes or anything, and the only software I ever install are HD Tweak and Finger Keyboard 2.1 and my radio 1.14.25.24. Here's a list of what I've done since I had the phone:
1. Bought phone. Flashed HSPL. Flashed Laurentius L26, no problems. Was being lazy so I didn't hard reset after flashing.
2. Flashed Dutty R14. Didn't hard reset after flashing. No problems for awhile and then the problem of not being able to answer calls appeared.
3. Flashed EnergyRom wm6.5 rom. Hard reset twice after. Still having problem where I can't answer calls.
4. Flashed Dutty 3.9XT wm6.1 rom. Hard reset twice after. Still having problem where I can't answer calls.
If anyone can help me figure out why my phone is doing this I'd really appreciate it, I'll even pay you some money on PayPal if you like because I really want to fix it. Here are some ideas I had as to why it's not working:
- Problem with rom flash. No, because I tried it with 3 different roms so far and had the same problem.
- Touch HD isn't fast enough to run wm6.5 and be stable. No, because I tried it with a wm6.1 rom too and had the same problem.
- Someone suggested it might be a problem with the battery. No, because I ordered new replacement batteries and tried them and had the same problem.
- Some of the settings in HD Tweak are incompatible with something in the roms I'm using. Maybe, is this possible? I don't really change much, just the softkeys and the highlight color and things like that.
- Screwed up something in the SPL or something because I didn't hard reset after flashing the first 2 roms. Maybe, is this possible?
- Dropped my phone and somehow managed to break nothing but the mechanism involved in answering calls. Maybe, is this possible?
Today I'm going to reflash HSPL, flash the stock HTC rom, hard reset twice, and see if I still have the problem. I don't know what else to do or what other possibilities there are. If anyone can shed some light on this issue, that would be great, because I really don't want to have to buy a new phone.
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Oct 8, 2015
so my Nexus 5 just showed a Update Message today saying that Android 6.0 was available. I accepted the terms and started downloading it.After finishing it asked me if i wanted to restart it, when i did nothing happened it just went back o the check for update dialog box. I tried restarting the phone but nothing happens, it does not detect android 6 again and it does not install the one that got downloaded.
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Jun 29, 2015
running the LMY47E build. The enhanced or advanced LTE option has disappeared. How do I get it back?
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