Google Nexus 5 :: Cannot Make Calls Directly Through Dialer - It Crashes
Dec 2, 2013
As of this morning, every time I go to use the dialer it crashes. I can go through people and make calls, but can't go directly through the dialer. I tried resetting my phone. Really don't want to do a hard reset, but if I have to I will.
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Sep 22, 2014
I was trying out several different dialer apps. All was going well until I suddenly lost my dialer controls altogether. I tried going back to Hangouts and good dialers, but no luck. I even cleared/rebuilt device cache from the Startup menu.
Here is what's happening:
1. After I dial a number and hit the 'dial' key, it starts dialing. At the same time the dialer app goes away and I cannot get back to call controls. Cannot pull up the numeric pad.
2. From the top pull down menu I used to see a "call in progress" option which took me to the dialer controls. It is not there anymore.
3. The phone rings when I get an incoming call, but there are no controls to pick up or ignore.
Some additional information as this appears to be a tough one:
The last dialer app that may have caused this was 'ExDialer'. After I installed it, it started acting this way. After I uninstalled it and cleared the device cache, it remained the same no matter what dialer I choose.
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Jun 8, 2015
I am currently on Pure White rom latest version and I am unable to make or receive phone calls I tried other roms like cyanogen, xenon, chroma, and etc different radios (47I, 48B, etc) still nothing...
I went to tmobile store, switched the sim.. nothing... called customer service they said it's the phone... Data works, text message works...
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Oct 4, 2014
This just randomly started happening. When making calls, I hear ringing and right when the other person picks up, the phone automatically ends the call as if I hit the end call button. Same thing happens with incoming calls. I have full bars when this happens. So far, I've tried re-inserting the SIM card and doing a cache partition wipe to no avail. What could be going on?
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Apr 3, 2014
For months I was happily using my Nexus 5 with a SoundID 300 earpiece. Pushing the call button went into a dialer dialog with voice prompts and responses. Suddenly a few weeks ago it started going to the Google Now (aka Google Search?) function (the one you get when you say "OK Google"). Although it will generally recognize the same voice commands as the dialer dialog, there are no voice prompts or responses, so if Google Now has crashed or decides to prompt on screen for "OK or Cancel", I have to get the phone out and look at it to see why it didn't dial.
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Aug 5, 2015
Have a large delay when trying to dial numbers while on a call? For example, when inputting a conference call number I have to wait 2-3 seconds between numbers otherwise I get an error.
I am using an unlocked N6 on Verizon running LMY47Z for reference.
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Oct 1, 2014
I've just moved from the HTC oneX to Nexus5 running 4.4.4. On the HTC, autocomplete suggested all dialed or received numbers, not just those in my address book. I can't seem to find this function on the Nexus. I can't see anywhere to activate it in the Settings.
All in, very dissatisfied with the built-in dialer. HTC was much better. I would have expected Google to have given the best for their own phone, but this appears to not be the case.
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Feb 28, 2015
I recently found Boldbeast for recording calls through the normal phone dialer, but I can't find anything that will record calls placed or received through the Hangouts Dialer.
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Jan 29, 2016
I'm trying to use the Nexus 6P's native dialer to make calls through my SIP provider. I have a configuration that works perfectly on the Nexus 5X and older 6 (shamu). I entered all my information in Dialer > Calls > Calling accounts > SIP accounts, and then enabled the account under ... > Calling accounts > All calling accounts. However, whenever I attempt to make a call through my SIP provider on the 6P, a message pops up saying "Can't make outgoing calls while call barring is on."
Note that: I can make regular phone calls from my mobile number just fine, tested with both a Verizon and a T-mobile SIM. However, the SIP call barring problem persists regardless of which SIM is in the phone.
I can make SIP calls using other apps, like CSIPSimple, so it's not a port blocking issue.
I can receive incoming SIP calls (to my DID number) just fine when enabling ... > Calling accounts > Receiving incoming calls, so clearly I didn't mistype my SIP account password. (I visually checked that all the other settings are identical between my 5x and 6P.)
I'm definitely on WiFi when I experience the problem. To be extra sure, I even tried it with airplane mode and WiFi both on, which is fine for CSIPSimple or incoming calls but still doesn't work for outgoing calls with the android dialer.
The message pops up instantly, making it seem like a setting on the phone rather than a response to network messages.
For what it's worth, I'm running build MMB29M (android 6.0.1). My phone is unlocked but not rooted. (I can still get root access to /data by booting TWRP, but have never mounted my system partition read-write.) The one thing it might be is that I put a Verizon SIM in my Nexus 6P when first booting it, whereas my other phones were all first booted with a T-mobile SIM. I think that caused some VZW apps to be installed that I since removed; perhaps it messed up other settings. I'm a bit reluctant to wipe my phone and try again, but will do it if it's the only solution.
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Jun 12, 2011
I'm currently on O2, and I'm about to switch to 3. I've put the new SIM in the phone, but when I try and make a call the dialler crashes and the phone reboots. I've read some other people have similar issues, but I can't seem to find a solution.
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Aug 7, 2015
I have Nexus 5 with 5.1.1 (rooted+Xposed) everything worked well, smooth as butter until lately...
For some reason my dialer is very slow, Loading contacts in Dialer taking forever, if it's catced it is fine sometimes and pops up real fast like it should be... but in most cases when I launch it, I have to wait more than 20 seconds for my device to load my "Speed dial" list, and when I switch to "recents" or "contacts" tab, everything is empty, after a few seconds all contacts appear at once...
Very weird, I tried to delete recently added contacts and looking for special characters that maybe affecting or something, but no luck, I also disabled Xposed and its moduls and also unrooted, but didn't worked..
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Mar 23, 2015
After upgrading from 5.0 to 5.1 on nexus 5 the contact search seems to have stopped working. I upgraded using nrt without erasing user data. Everything else seems to be working fine.
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Sep 23, 2015
I love stock phone dialer on our phones, but is there anyway to get a voicemail shortcut in the phone dialer at all?
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Jan 23, 2016
The dialer does not show the current call duration for outgoing calls? Mine only shows for incoming calls. Also when viewing call history I can't seem to find call duration of individual calls.
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Aug 13, 2014
I love my Nexus 5. It's blazing fast and does everything I need but I have one small problem with it. In the latest update (4.4.4) Google updated the Dialer App. The UI is amazing but there's a thing about the app that annoys me a lot.
I have set 5 of my closest friends which I call a lot on Speed Dial/Favourites.
However, every time I call anyone else in my contacts they automatically get added to the same Speed Dial menu and I have to manually clear those by clicking "clear frequents" or removing them one by one. Is there a way to disable this annoying feature?
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Apr 11, 2014
I have a Nexus 5, completely stock 4.4.2, never tampered
Whenever there are multiple updates in the Play Store and I press "Update", the first app updates, then the second one starts downloading, but the download hangs at some point, then after a few seconds the entire Play Store app closes without any message.
After that I can open the Play Store again and try to update the apps, but they only update one at a time, because on the second update it always crashes.
All the Google apps are at the latest versions, Play Store has version 4.6.17. This is happening for a while now, but I can't pinpoint it to a certain version of the Play Store app, but in the past I did not have this problem.
I've tried restarting the device, clearing data and cache for the Play Store app, clearing the cached data for the entire system, even switching the runtime (btw the problem is happening on both Dalvik and ART), but nothing worked.
I also have enough Available space: 4 GB as reported in Settings/Storage.
On my wife's Nexus 4, also completely stock and with updated Google apps, the problem it's not happening, so it's not something in my environment.
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Jul 2, 2014
So I cracked my screen, changed it with OEM new parts, and worked great for weeks after the installation.Now, I'm having camera issues, back camera works fine, but when you switch to front facing camera the app freezes and crashes, and I get cant connect to camera black screen, and at this point the back camera wont work either, if you restart and clear data on camera app the back camera works again, but front facing will never work.I;m running stock rooted but I've had this issue with rooted custom roms and stock unrooted. I'm not sure if this is related to the screen change or not, but it worked great for weeks after the screen change. and, I;m having the same issue with other camera apps too, no snap chat installed nor any other apps that could conflict.
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Jun 28, 2011
Does anyone know of a way to put the shortcut that takes you directly to the dialer in the bottom four icons? There is the one shortcut that you can put in the bottom four can take you to the dialer (as long as the dialer was the last thing you used) or to your contacts (if that was the last thing you used). The one I would like to be able to put on the bottom is the dialer shortcut that can take you to the dial pad no matter what. I can put that shortcut anywhere but in the bottom four. Does anyone know of a way to put the shortcut to the direct dialer down on the bottom without having to use something like launcher pro or ADW?
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Jun 23, 2011
When I press on the Contacts tab in the dialer, the dialer crashes and the phone loses connectivity briefly and then recovers.
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Nov 4, 2015
So I received the new Fi Sim card as the one in my nexus 6 wasnt compatible with the Nexus 6p. Went through the activation etc and I receive calls on wifi but not make calls on wifi or cellular, data is brutally slow. Waiting to hear back from Google on this.
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Dec 11, 2015
I am having issues with calling and receiving calls, I am able to send SMS and go on the web, but not able to call or receive calls, I've done a factory reset , cleared the phone cache...
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Jun 27, 2014
I have a Nexus 5 Phone. I use Viber and Magic jack for VOIP. These apps work fine as long as I am in WIFI zone Once I go to 3G zone I get error message. 3G is working fine for Internet browsing.
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Jan 21, 2015
I have an LG G3 and I was having some issues with the audio jack on it. I contacted LG and they said that since it is still under warranty I can mail it out to them, but my phone will be away for at least a week. I get called frequently from my work and thought if I set up Google Voice on it perhaps I would be able to at least receive messages on our Samsung Tab S 10.5. I went to Google Voice and set it up using my existing number with the Google Voice on Sprint.
It went through no problem, I was able to verify the phone and everything. Thing is, my fiance and I share the same tablet and when I looked at the call forwarding email, I realized it was to my fiance's email and not to me. I had accidentally signed up for Google Voice for my phone under his email account. So I went to disable Google Voice on Sprint after waiting 15 minutes or so for all the services to fully implement and tried to set it up under my email. I got to the verifying the phone number part, hit call me now, and nothing would go through. I tried several times and still nothing. I tried making a call from my phone and it says "we could not complete your call, please try again".
I called Sprint and explained everything to them. We went through several steps of resetting and reactivating the phone and still nothing. Whenever somebody tries to call me they get the same message "we could not complete your call, please try again." It shows that I'm connected to the network service no problem on Sprint's end and that something with Google Voice is locking me out. What am I supposed to do? I've gone through both my fiance's and my account and removed all traces of my phone number, hoping that I would be able to reset it but still nothing.
Both accounts for Google Voice say that we need to get a Google number and that there is no number associated with either accounts. I really don't know what to do as my phone is doing the lights on nobody home sort of thing. I can still use the internet with wifi no problem and can even use the mobile data to do searches on the Internet, I just can't make or receive calls or messages.
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Nov 11, 2015
I have a Nexus 6/my wife has my old Nexus 5. I want to make sure that calling and data don't roam at all. Is there something I can do to make sure that I don't incur charges? Should I call my provider and see if they have any suggestions?
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May 4, 2014
Is there a way to make the notification light blink more frequently? I don't want to use a messaging app because I really like Hangouts (dont judge me haha).
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Sep 11, 2015
I have a Nexus 5 D820 running 6.0 and I'm having some connection issues when it comes to long distance calls, especially 1-800 number and some local calls. What its doing is i will be talking and i will have LTE full bars great signal and bam drop call. Sometimes i cant even get the number to go through.
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Jul 7, 2015
Can't receive incoming calls, people are telling me it goes straight to voicemail.
Can't make outgoing calls. Phone says "dialing" but it never rings and call just ends.
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Jul 26, 2015
LG nexus 5 not receiving text and calls...
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Feb 8, 2014
When I open the phone app to make a call I have to hit the keypad button 2 times for the keypad to show up.
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Nov 8, 2013
It looks like ever since using the Nexus 5 I've been getting a bunch of missed calls without any sort of notice (i.e. no ringing, and no history of the call). The only way I find out is by getting a voicemail notification shortly after.
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Mar 18, 2014
I have a Nexus 5 running Android Kit Kat 4.4.2. Overall this is a great phone but i am facing some issues that i will describe below:
1) This i noticed 2 months ago. I dont know if it still has it: I was calling a friend and he didnt answer. Then the whole day i was waiting for him to call back but he never did (at least according to my phone). When i called him again he told me that he called me back, the phone rang 3 times and then he got the message we get when someone rejects the call or the phone is out of battery. I never had a missing call to know that he called back. This is a very tricky error, since maybe you are missing incoming calls from your boss. To you it appears like you never received the call, but to your boss it seems like you are ignoring him. Not a good thing.
2) This is a problem i am getting for the last 2 months. When someone calls and the device is sleeping, i hear the ringing, i unlock the phone but what i get is the main page of the device. No incoming call notification, no dialer, nothing.Only the ringtone. If i press the phone app i get 3 choices:
a) use touch tone keypad
b)return to call in process
c)add call
Pressing "return to call in process" doesnt do a thing. To see who has called you, you must go to the missed calls after the ringing is over. Also if you dont restart the device, the problem stays there. The only solution is to restart the device. After restarting the device the problem goes away for 2-3 days and then it happens again.
I dont know if other Nexus 5 owners are experiencing the same problems, but since a smart phone is based on making and receiving calls, these 2 problems must be addressed by Google ASAP.
Also, i am not willing to factory reset my device, if i am not sure that this will 100% solve the problem.
PS1: My device is NOT rooted.
PS2: My brother's Nexus 4 started having the same problem (problem number 2) after updating to Kit Kat 4.4.2. But not in the same frequency as my Nexus 5.
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