Cseries :: C5-00 Dead While Updating Firmware In Ovi Suite
Jul 22, 2011
I work with a Nokia C5-00 operator locked (Movistar Spain) one month ago. When I connect it thru Ovi Suite (in a Windows 7 box), a firmware update was available, and yesterday I tried to do the upgrade.
Ovi Suite detected my phone, and a few moments later, backup its contents, and started to download the new firmware. Troubles came when Ovi Suite began to do the update, as it failed with a "Network Connect Error" when started to do the process.
Screen of my phone went completely white, and after disconnecting the USB cable, the phone simply died, except when I press the red button (it makes a vibration, but screen doesn't turn on). If I reconnect the phone to the computer, Windows try to install a "Nokia USB ROM" device, but unsuccessfully.
Yesterday evening Ovi Suite proposed new firmware (14.002). I tried to install it, which was a mistake During the installation Suite lost connection to the phone and as I checked the phone it was in test mode. It didn't respond to any keys so I had to remove the battery. After that the phone has been dead. When I try to boot it up or try to hard reset it with three-finger-salute the only response is a short vibration. After vibration the phone stays dead.Removing battery does not change anything.
I can`t update my Nokia C3-00 firmware to v08.70 as Nokia Suite or Nokia Software Updater... I`m recieving an error that my connection to the phone have been lost and I have to follow some steps in adition to restore the connection but it doesn`t restore; I recieve a blank screen on the phone "Test mode" and i have to eject the battery and put it back and it comes to normal but no sign of v08.70...
I TRIED updating my nokia 5230 by using OVI suite and during update my nokia 5230 suddenly turned off and updating stopped. I disconnected usb cable and tried to turn on the set but it wont turn on. I tried to recharge it and restart it but it also didnt work. Now its still off and I don`t know what to do anymore.
I tried to update my phone's firmware from v4.13 to v5.16. I downloaded NSU and everything was fine until at some point during the update I had to recover the connection,a couple of times,but after that according to NSU the update was successful.
I looked at my 5320 XpressMusic and it's screen's backlight was turn on but the screen was black,the keyboard and everything else were(and have been since then) off and showed no signs of life. I removed the battery and tried to turn in on but all I got was a vibration and backlight,no sound no handshake no nothing.I can't even turn it off so I have to mess with the battery every single time i want it to restart......
I recently upgraded to firmware v50.0.005.C01.01 but ever since I cannot get bluetooth to be on. Whenever I try to switch it on it just pops up with an "unable to perform bluetooth operation”. I did the three finger salute (hard reset) but no joy. Anyone know if there is perhaps some other setting that blocks bluetooth? Or is there some more technical way to find out what is failing?
My Nokia E6-00 is now dead, screen doesn't power up and Ovi Suite / PC doesn't regognize it. I upgraded Ovi suite to 3.90 prior installing this new firmware for the phone, during the firmware upgrade there was a error. It didn't connect to the phone anymore. Even if I did what the Ovi Suite suggested, battery off, usb cord back to the phone, battery back and then power on - still the upgrade wouldn't continue. I tried at least twice.
Situation is so that the phone haven't a firmware at all? Is the only way to get my phone working again, by going to a Nokia Care Point and let them flash it?
I have (or better to say "had") a Nokia E66 and Nokia Software updater just completely and unrepairable (said by official service) destroyed my E66 few days after warranty ended. It is unbelievable! I was successfully using it every day until the software update. Software Updater wrote that cell phone is disconnected and I must reconnect it. I have done it many times but every time it failed. So I took cell phone to official service and they told me that they cannot flash it and only way to repair it is to replace mainboard. How is that possible? It worked very fine until software action! So I am supposed to throw my E66 to trash and buy another cell phone? Well, if yes, then not Nokia again. I want to own cell phone which is able to flash phone software without destroying whole phone!
Got the phone in trade, so no warranty...Phone works perfectly fine before any of this happens. Basically got the nokia software, updated ect. Go to update the firmware and do what the instructions says. It downloads the firmware and starts to install...halfway through says cable disconnected. Clearly it is not, but i do what the instructions says to reconnect it. It tells me to disconnect, take out batter, reinsert usb then battery and then hit retry. Works, but same problem, halfway thought it "disconnects". After trying this about 5 times i give up. I hit cancel. Now the phone is dead, nothing, can't hard reset, can't turn on. NOTHING.Currently have the phone without battery as someone online (googled) had similar situation and he left the phone for 6hours and it magically worked again...i don't think it will work but i have to try...
Got the message that new phone-SW is available. Connected to OVI-Store via USB and started update. Backup was o.k.., update started but could not reconnect to phone and aborted with error message. (cable was not removed up to this point) Now phone screen is black with no reaction on any key. Just after having taken off battery I get a buzz when pushing the red key like on power up, but no further reaction. Phone seems to be waiting for data download.
No Updates more in Ovis suite But Ovi Store dosnt connect.load and load and load and load hours and hours nothing.Manual Wlan bevor all software connect to Internet but Ovi Store is dead uninstall install by Handy from ovi mobi v. 212(33) the same uninstall install by Ovi suite update v. 212(42)no Ovi Store.
So this might be a little long winded, but it's just what I've been through so I cant' really condense it down anymore.So a few days ago now (almost a week) I received an SMS from Nokia telling me to update my phone firmware. I then hooked my phone up to my PC, and checked for software updates. I updated OVI Suite to the latest version, rebooted and then checked again. It found the update for my phone and asked if I wished to apply it. Naturally I said yes, it then told me I should backup my phone first, and then asked if I would like to do that now, which I said yes to, and chose to backup everything. It then downloaded the update, applied it, and then asked me to restore my phone, All of which appeared to work fine.A quick look through my phone to check everything and it all appeared normal, My custom theme was there, my facebook app was there, my contacts/photos/music were there. Oh but wait, I was missing my Sudoku game. A little odd, yes, but no worries I got that from the OVI store, I'll just be able to re-download it, because that's why you make purchases from app stores instead of publishers directly.No, apparently not. This game wasn't listed in my "My Stuff" tab in the OVI application. That's ok, I'll just download it from the SMS I was sent originally.
No. Not that either. The SMS link is no longer valid. So at a loss I decide to turn to technical support, I mean after all I have a technical issue I need support with.I e-mail technical support Basically telling them above. Then then ask for a transaction ID, which I have no record of (not sure why not?). I then provide even more information, ask them to escalate, ect. End result is, I don't get my game back. They have no record of me downloading this in the past, and for some reason it isn't available to download anymore.Frustrated, I e-mail the developer/publisher, explaining my situation. They respond promptly (within the hour), providing my with a link and SMS to download the application again, and apologise for Nokia's behaviour. Nice. I've now got my game back things are good again in my world.So with that little story in mind, I raise a few questions. Why was this application not backed up/restored with my phone backup? This seems like a pretty serious bug, especially considering that technical support won't provide download links for games or applications unless you can provide them with information provided by Nokia in the first place ( :s very round about).
My situation is pretty small in the whole scheme of things I guess. But if it can happen to me I guess it can happen to others. So why Nokia can things like this happen? What would have happened if this wasn't a small game, but rather a largish application, with data, that cost lots of money? Sure I could have gone directly to the publisher then as well, but if the purchase was made through the OVI store, what record would they have of me? This centralised store is supposed to handle all of these problems (ie, Steam or Apple App Store). Also how can bugs like this get through the alpha/beta testing of the OVI Suite backup utility? This must surely be considered a critical part of the application.Judging from my response from Nokia thus far, I'm not sure if I'm even expecting a response to this. I guess it should server as a warning to others if they think they can trust this software or even the technical support behind it to back them up in case of issues. My advise? Get a different brand phone.
My PC and phone are paired via Bluetooth (I can see the phone in the device section on Win 7). However, when trying to connect via BT in Ovi suite I get the message "Device not found". I have tried reinstalling Ovi Suite, updating Ovi Suite to the last version, unpairing the phone and PC... Windows 7 has no trouble finding and pairing it but Ovi Suite just doesn't find it....
after buying a C3-00 and tried to connect it to my PC, that there was no PC Suite for C3-00. The only available is OVi. Is this true? Because Ovi needs a bigger RAM than PC suite, if I want to use Ovi Suite then I have to buy bigger RAM, well, not a good solution.Is there a way (or to download form somewhere) so C3-00 can also use PC suite instead of only Ovi suite?Or should I buy higher type phone such as E5-00?
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009 02-06-2010 RM-437 (c) Nokia E63-1 (308.06)"
I have lost some pre-installed Nokia Apps (Photo & Video Editor,Nokia Check in,Traveler,Ovi Music etc) after hard reset .I have tried to reinstall firmware via Nokia Suite,but still cant find these apps.Plz Provide me these apps.
im having problem on my phone since it freezed, automatically restarted and restored to factory setting erasing all of my personal data like contacts, Mgs, dowloaded games, etc. and some of the applications are in error / Missing(Ovi Store, Communities) i tried to reinstall the software update on ovi suite but my phone cannot be detected in Ovi Suite but can be detected in Mass Storage mode.. weird coz i think my USB cable is working fine..i tried to restore factory settings again but its not helping.
Firstly, I've had a problem ticket and Emails with Nokia Support on the problem I'm about to describe and I'm told it will be forwarded to the OVI Suite Team to investigate.Basic problem is that Ovi Suite can not correctly register/recognise the maps it has downloaded to the phone.However the phone checks the server with it's map update function and reports back that they are at the latest level and no updates are available. Ovi Suite tells me correctly the maps I have on my phone but still offers the " 'gold star' Updated Maps Available" and if you then click this BOOM! all your phone maps are wiped out as the new maps start to download.VERY VERY annoying and expensive in time and financially costly on internet connections with limited/paid for bandwidth.I can confirm, as support have, that I have the lastest versions of phone software, maps software and installed maps.I've also done 3 clean installs (including running PC Suite Cleaner) and the problem still remains.As far as the phone is concerned it is totally happy with all software levels (after checking with the servers) and everything else works on the phone as normal.
I have asked if there are any internal logs/debug switches I can turn on to help diagnose the problem but am advised'for nokia use only' (or words to that effect).From an end user point of view this is very frustrating, especially the basic map update mechanism as once initiated all existing maps are wiped out on the phone.I think this should be changed if at all possible.Most people will want an up to date map for where they are or planning to go.However to have a map version of places you are likely to go at short notice (even if they are out of date) is and important backup/safety feature.To be forced to update all maps is really not a very user or server friendly feature.Anyway, any comments are welcome (do you have a C5-03 & Ovi Suite and see this issue?) and meanwhile I'll wait to see if there is a fix in the pipeline.
after i had updated my n97. most problems temporarily went away for about 1-2 weeks. now my phone cannot answer calls. cannot play music through the loud speaker. alarm does not work. basically anything that has to do with sound does not work. it shows that my phone has headphones connected but there is none connected. i formated the phone, did a hard reset, re installed the latest software and still the problem continues. after having nokias for the past 10 years. i am happy to say that i will never purchase another nokia again. nokiaz flagship phone has drove most of thier loyal customers away. the n97 is one of the worst phones ive ever had with respect to software
I'm suffering from memory problems with my Nokia X6 16 Gb recently, specially after the installation of the last version of whatsapp, with emoticons. I can't hardly use Nokia Maps and whatsapp at the same time. I had to uninstall whatsapp during the last trip I was using Nokia Maps.
My actual firmware (Orange, in Spain) is v31.0.004, and I cannot upgrade dialing *#0000# in the phone (appears "No updates available"). Anyone knows how can I upgrade to the last firmware version, v40, for this mobile? I hope the new firmware would be able to solve the memory issues
I am from malaysia ~ why i go to my nokia suite , still cannot update my anna to belle ?? no show that i can update ..my product code is 059B899 . how can i update?
I get the belle update yesterday(11/2/12) on my C6-01. And I feel that my phone goes comparatively slow than anna,so I decided to move my messages(over 3,000) to pc. But everytime I completed it,it only deletes 100 sms from my inbox(it shows that 'you have free spaces by 290mb' but nothing happens). I have tried hitting 'move messages later than 2 weeks and 1 month' but nothing works.
i ve restroed my c7 in factory reset option by deleting all data and restore all done well i updated symbian anna 1/2 and 2/2 also service pack and ovi store app ut the ovi store app is no working i ve uninstalled and installed again several times but it doesnt work
I am facing a problem here, problem is.i checked that a new software for my device E71 is availabe(putting the product code) it says new firmware 410. something is availabe, but when i connect it to the cable and start nokia software update. it says no new firmware is availabe. what the is this?Second in device manager it says no server profile found.can't i update E71 via OTA? if yes then HOW?
having the weirdest issue in my N97 since updating my firmware to v20. When i click on Menu and then 'Photos', Menu disappears and im going back to the Home screen (idle), of course tried switching off and on, removing the battery, nothing helps. Then i found out that 'Photos' can only be opened in horizonal mode (opening the keyboard). In horizonal mode i can click Menu and then Photos, the 'Photos' is opened perfectly. (switching back to vertical seems ok, Photos stays open)
