Eseries / Communicators :: Unable To Update E63 Firmware Via Nokia Suite
Feb 12, 2012
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009
02-06-2010
RM-437
(c) Nokia E63-1 (308.06)"
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May 4, 2010
i was updating my e63 yesterday to v400 and at about 2 min left, my software updater roze and the phone stuck at blank screen. i pressed green, 3 and * button as it was xplained in faq, and i was able to boot up my phone. now, few things are missing,ike tiger woods game, facebook, Internet applications. they have shortcuts but not on the phone, maybe something else, but this things are noticeable. i can live with it, but what i can't live is connecting this phone to pc and sync, and future updates. ftware updater won't recognize the phone anymore giving me error "unable to retrieve device information". i disconnected the battery, tried to reinstall ovi suite and software pdater, but nothing works. today i took my phone to work, and was trying to run ater on this computer with clean install (never had any nokia software on isachine). same error message "unable to retrieve device information". the updater suggest to install updater (done!), unplug the usb (done!), remove battery for 10 sec nothing seems to work. well, the phone still works, even though i lost wlan in one of the restarts, but overall the phone is functional. i made calls, sent messages, installed few applications, listening radio right now.
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Oct 29, 2011
My Nokia E6-00 is currently running firmware v. 021.014 (011-05-26, RM-609), which was on the device when first purchased (SIM free, unlocked). I understand from the Nokia web-site and elsewhere that there has been at least one subsequent fimware update (currently v. 22.014) with minor bug fixes. However, I don't get offered any such updates, either OTA using the E6's SW updater, or alternativeky via Nokia OVI suite (v. 3.1..1.90) on a Windows7 PC.
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Dec 23, 2012
I am having problems in opening the Gallery contend: sound, pictures, videos.as soon as I try to open it, it stays as opening and after an hour of "opening", I have to remove the battery.I did twice hard reset. Formatted the memory card, and twice reinstalled the firmware 053.001 using Nokia software updater, still having the same problem. Firmware version is 053.001, E72-1, RM530. I cannot update to any recent firmware, it says that the phone is up to date.I do not understand the way this update works, some gets it some not. I think that any firmware is, or must be and improvement of the function of the phone for all I would like to update to the latest one, or at least the 081.003 which I have on different E72 and works well enough.
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Oct 21, 2012
I've backed up my phone on memory card and then updated firmware of E-71 Now the backup is not been backedup properly and can not retrieve SMS which were backed up.
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Aug 23, 2011
Yesterday I wanted to update my Nokia E63, I saw there was 2 ways of Updating, 1. Over The Air, but there was no clear definition on how to do that, So I want to the other option, Nokia Ovi PC Suite. The download kept failing but it kept resuming when I tried to download the update again. After the download finished Usually you do not need the internet to install something that you already downloaded (Should Always Be Like That!!) So I thought that and while the update was installing Nokia Ovi PC Suite said something about Cannot Connect To Service, Although My Internet was PERFECT! and I tried to turn on my E63 and it would just vibrate and then turn off. I tried reviving it by leaving the battery out for 5 mins ( I also left it out for 6 hours) And when you turn it on Hold the Green Button Call And the 3 and the *. But none of that works, I wanted to send my phone to Nokia Care through Post But you need the IMEI but How can I do that?
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Dec 2, 2011
I have installed Nokia suite 3.2.100 just now, but after updating when ever I want to connect to PC my Nokia E7it says"Device driver software installation failed".Till yestarday it was working fine with ovi suitebut this nokia suite definitely has some bug I guess. I tried to uninstall and then install the connectivity cable driver but the issue remains.
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Aug 9, 2010
i want to update my nokia e75 via usb cable. actual firmware is 110.48.125 new firmware is 202.12.01
i tried it with *#0000#
look for updates
...
connection failed...
i have tried it even over ovi suite and nokia pc suite. firmware is downloaded to my pc. but during installation, i get following report; installation failed, check usb cable ....
if i transfer videos or pictures over ovi suite or nokia pc suite, i don"t have any problems. it"s working perfekt without breaking
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May 16, 2011
I'm still using PR 1.0 SW 013.016, because it tells me that my device is up to date.
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Mar 4, 2011
I've been using my e72 for more than a year and had regular update of firmware from time to time. But recently i found it from the website that there are new firmware release on october and i try to update but it always stated that my software are the latest and there were no new updates for my phone. I had double checked that the software I'm using in 051.018 and I had checked the website saying the latest current firmware for e72 is 052.005 which came out on October, 2 months after the release of 051.018.
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Mar 9, 2012
I have a small AVI video file (3.5MB) converted to mobile format (output profile reading "Mobile Phone MPEG-4 Movie..mp4") using Any Video Converter. With a view to copying the file to my E71 phone, I connected the phone to PC (Dell Studio 1558 system running W7 HP) via the USB (using the PC Siute mode in the first attempt and then the Mass Storage mode in my next attempt). I then proceeded to open the video file's shortcut menu and, in the Send To destinations, hit my phone's link that was being displayed as the E71 icon. But PC Suite reported inability to "copy the file". In the case of Mass Storage option too, the result was similar. Strangely, in several instances of my effort PC Suite was even found reporting that the "device has stopped responding or disconnected from PC" even though Suite's Home Page was showing my phone's icon as being in sync. s shortcut menu and, in the Send To destinations, hit my phone
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Jul 8, 2011
Did anybody try to update the new firmware 071.004 for E72? I tried to do that, but in the middle of the update process, it said that the internet was disconnected or check the firewall. And because of that, now my E72 won't boot up at all. Practically it is unusable now.
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Oct 19, 2011
When I try to update the E72 firmware to latest version 071.004 through SW update in Control Panel it takes too long showing "Processing" and does not show download progress bar. Other updates such as Maps & Email have downloaded & installed fine.
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Aug 24, 2011
I have an E6 with 021.014 firmware but I keep seeing discussions relating to v 022 for an E6.What is the latest firmware update for the E6?
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Apr 1, 2011
I am trying to install a software uodate on my E72 using Ovi Suite. I have not updated before. My phone is connected to my PC with a USB. I am using Windows XP. Ovi appears to have identified relevant updates and backed up the data on my phone. Ovi suite states that it is preparing to install. It has been like this for 4 hours. There is a warning not to disconnect the USB or switch off the phone or the phone may stop working. When I try to close Ovi suite it says it cannot be closed because it is busy. There is no option to cancel the install. My only options appear to be to shut down the PC or unplug the cable. Wish I had not started on this process.
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Jun 15, 2011
My E72 cannot connect to WIFI or GPRS after I got a firmware update. Whenever I try to connect, I get error messages like "Connection not available" or "Web: Unable to perform operation". My software version is 054.005 for RM-530.
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Feb 18, 2011
I have (or better to say "had") a Nokia E66 and Nokia Software updater just completely and unrepairable (said by official service) destroyed my E66 few days after warranty ended. It is unbelievable! I was successfully using it every day until the software update. Software Updater wrote that cell phone is disconnected and I must reconnect it. I have done it many times but every time it failed. So I took cell phone to official service and they told me that they cannot flash it and only way to repair it is to replace mainboard. How is that possible? It worked very fine until software action! So I am supposed to throw my E66 to trash and buy another cell phone? Well, if yes, then not Nokia again. I want to own cell phone which is able to flash phone software without destroying whole phone!
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Mar 7, 2011
I've used the Nokia Communicator since the 9000i, these phones take a beating and keeps on ticking. I dug forth my old Nokia e90 after my iPhone fetish disappated. However, I've never updated the firmware of my e90 and thanks to the Ovi software, I can't even though I want to.I've tried on three seperate machines and they all give me the exact same error message in both the Ovi suite and the Software Updater. (See attachments.)The three machines I tested it on are all Windows 7 32bits. I've been googling like a mad man and I see several others have had this issue with their phones. I've also tried every trick in the book (remove expired root certificates, disable firewall, restart twice, disable antivirus etc.) to absolutely NO avail.
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Nov 22, 2012
After update E63 firmware . My phone can't type Chinese and can't see Chinese.What's wrong with my phone?
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Oct 17, 2011
i can't change ringtone and alert after update firmware with my e5
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Apr 29, 2010
So this might be a little long winded, but it's just what I've been through so I cant' really condense it down anymore.So a few days ago now (almost a week) I received an SMS from Nokia telling me to update my phone firmware. I then hooked my phone up to my PC, and checked for software updates. I updated OVI Suite to the latest version, rebooted and then checked again. It found the update for my phone and asked if I wished to apply it. Naturally I said yes, it then told me I should backup my phone first, and then asked if I would like to do that now, which I said yes to, and chose to backup everything. It then downloaded the update, applied it, and then asked me to restore my phone, All of which appeared to work fine.A quick look through my phone to check everything and it all appeared normal, My custom theme was there, my facebook app was there, my contacts/photos/music were there. Oh but wait, I was missing my Sudoku game. A little odd, yes, but no worries I got that from the OVI store, I'll just be able to re-download it, because that's why you make purchases from app stores instead of publishers directly.No, apparently not. This game wasn't listed in my "My Stuff" tab in the OVI application. That's ok, I'll just download it from the SMS I was sent originally.
No. Not that either. The SMS link is no longer valid. So at a loss I decide to turn to technical support, I mean after all I have a technical issue I need support with.I e-mail technical support Basically telling them above. Then then ask for a transaction ID, which I have no record of (not sure why not?). I then provide even more information, ask them to escalate, ect. End result is, I don't get my game back. They have no record of me downloading this in the past, and for some reason it isn't available to download anymore.Frustrated, I e-mail the developer/publisher, explaining my situation. They respond promptly (within the hour), providing my with a link and SMS to download the application again, and apologise for Nokia's behaviour. Nice. I've now got my game back things are good again in my world.So with that little story in mind, I raise a few questions. Why was this application not backed up/restored with my phone backup? This seems like a pretty serious bug, especially considering that technical support won't provide download links for games or applications unless you can provide them with information provided by Nokia in the first place ( :s very round about).
My situation is pretty small in the whole scheme of things I guess. But if it can happen to me I guess it can happen to others. So why Nokia can things like this happen? What would have happened if this wasn't a small game, but rather a largish application, with data, that cost lots of money? Sure I could have gone directly to the publisher then as well, but if the purchase was made through the OVI store, what record would they have of me? This centralised store is supposed to handle all of these problems (ie, Steam or Apple App Store). Also how can bugs like this get through the alpha/beta testing of the OVI Suite backup utility? This must surely be considered a critical part of the application.Judging from my response from Nokia thus far, I'm not sure if I'm even expecting a response to this. I guess it should server as a warning to others if they think they can trust this software or even the technical support behind it to back them up in case of issues. My advise? Get a different brand phone.
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Jun 15, 2010
My Ovi suite says there is no firmware update for my 5530. The latest is v. 20. Is my US 5530 not included in the new v. 30 update?
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Jul 16, 2012
I am unable to get the Nokia belle update for my subjected product code.Nokia has been publiciting bout belle since over 5 months in india but till date unable to get the update.if nokia cannot provide the update nor can solve various software related issues then it must be sticked to the 90's version and only the manufactures of Nokia will use its phones.Can anyone tel me the availability date of nokia belle for my product code.
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Jan 8, 2012
i cannot update firmware v025.007 via nokia suite
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Nov 23, 2010
I have recently bought Nokia E5-00, so far the phone is just too great.
the only place where I went disappointed is the connectivity of the phone with Nokia PC suite. i have tried many billions time to connect, but i failed.
whenever i connect my phone to PC via cable, it asks me to connect via PC suite or mass storage or rest other option. when i hit PC suite, my computer start finding something and then all of sudden my phone ask again what way you want to connect your phone and again and again. its working perfectly fine if i hit Mass storage. it just the PC suite which aint connecting. i have tried it on my brother's computer but its coming up with same error.
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Mar 20, 2011
I have a new E7-00 and a PC running Vista. When I install Ovi suite and conect the phone then Ovi always says that the phone is not in PC suite (or Ovi suite) mode, but it is. I can never get beyond this which means Ovi doesn't link with the phone, I can't sync, and the phone is basically only any use as a paper weight. Nokia acknowledged a problem with the USB drivers for the E7 but offered no solution.
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Sep 8, 2011
I have a Nokia e71 and currently my screen is broken.I've since bought a new phone but would love to get all the messages I'd previously saved.My new phone can sync with the Nokia but only picked up the messages in the inbox/drafts, not the messages I had in my 'saved messages' / 'my folders' whatever its calledIf someone has access to a Nokia e71 it would be great if they would let me know (including how many clicks across, middle button etc as I will be doing this blind!) how to select all messages in my folders and copy them to the inbox.
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Sep 29, 2010
This firmware have fixed very bugs. But one bug added with its new feature: when you have a new SMS or missed call, it appears the name and number of caller. But in right to left languages such as Arabic and Persian, it appears the name from left to right and is not readable.
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Jul 20, 2012
I am testing the Office 2013 Preview and just realized that my calendars, contacts and notes are not updating via Nokia Suite. I currently have my hotmail account connected to Outlook via Exchanged Active Sync, therefore everything on Hotmail is getting updated but nothing via Nokia Suite.
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Jul 18, 2011
okia recently released new firmware for nokia e72 but my firmware is still not updating and still is 052.005 while new firmware is 071.004... its not updating using both pc and OTA... and gives msg "no update available"
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