Eseries / Communicators :: 72 Unable To Connect To WIFI Or GPRS After Firmware
Jun 15, 2011
My E72 cannot connect to WIFI or GPRS after I got a firmware update. Whenever I try to connect, I get error messages like "Connection not available" or "Web: Unable to perform operation". My software version is 054.005 for RM-530.
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Jul 25, 2010
I recently upgraded the firmware of my Nokia E71 to the latest version i.e. 500-21-009. I followed the instructions in Nokia site and took complete backup before upgrading and restored entire stuff after upgrade. Now, though my settings are intact as it was before upgrade and my operator (Airtel) also confirmed that my GPRS subscription is active, I can not connect to Web nor can check my emails. Whenever I attempt to browse, it gives an error message saying - 'Connection Not available'! In fact, I checked inserting my CIM card to another Nokia phone and could browse Internet with same GPRS settings as in E71.
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Dec 8, 2010
I have a Nokia E63 mobile set. Recently, I updated its firmware with Nokia OVI Suite to 500.21.009. After update, it seems to work fine but when I tried to connect to my wireless router, it says "Connection Not Avaible" but the icon for wlan stays near the battery indicator icon. When I try to connect again, it says "Wlan connection already active, close it and try again". And when I try to disconnect with wlan, i cannot find disconnect option. Becoz of the problem, I tried googling, found that some problems were resolved by reinstalling the update. So, I tried the same without luck. I also tried Factory Reset which didnt worked. After that, I tried GPRS connection and found that I cannot connect with GPRS either.
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May 4, 2010
i was updating my e63 yesterday to v400 and at about 2 min left, my software updater roze and the phone stuck at blank screen. i pressed green, 3 and * button as it was xplained in faq, and i was able to boot up my phone. now, few things are missing,ike tiger woods game, facebook, Internet applications. they have shortcuts but not on the phone, maybe something else, but this things are noticeable. i can live with it, but what i can't live is connecting this phone to pc and sync, and future updates. ftware updater won't recognize the phone anymore giving me error "unable to retrieve device information". i disconnected the battery, tried to reinstall ovi suite and software pdater, but nothing works. today i took my phone to work, and was trying to run ater on this computer with clean install (never had any nokia software on isachine). same error message "unable to retrieve device information". the updater suggest to install updater (done!), unplug the usb (done!), remove battery for 10 sec nothing seems to work. well, the phone still works, even though i lost wlan in one of the restarts, but overall the phone is functional. i made calls, sent messages, installed few applications, listening radio right now.
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Feb 12, 2012
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009
02-06-2010
RM-437
(c) Nokia E63-1 (308.06)"
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Dec 9, 2011
I really bought this phone because of the WiFi capability and now im so frustrated. 50% of the time i can connect to my router at home and the remaining time i get the message:
"browser unable to connect to website"
I dont understand what is happening. I tried resetting the router and the phone and nothing works. My nokia 5530 works on it without a problem and my friends use other devices on it without a problem (tablet, cell, laptops)
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May 28, 2012
I'm not able to connect the E7 to the Wi-Fi networks available in my company. iPhones and Androids are able to connect to the same Wi-Fi.
The Wi-Fi has a username and password and even if they are entered correctly, the Wi-Fi doesnt connect through. Is there some restriction for NOkias to connect to such Wi-Fi's ?
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Oct 13, 2010
I just installed ovi contacts 1.5 on my nokia E72-1 and am unable to login. Everytime i try i get this message: unable to connect, please try again later. My connection is fine (3.5G) as it works in nokia chat and every other application.My firmware version: 031.023.Type: FM-530
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Sep 11, 2011
My E7 (Anna upgrade installed, but the problem existed already before Anna, from the very first day I used the phone) has incredible problems in connecting with Bluetooth.I have paired my E7 with several computers (one Lenovo, one Compaq, one HP - all having the latest Ovi suite) and with my car kit (Nokia 616). With all of these, getting the Bluetooth connection up and running is pain.It seems that when the phone is freshly powered on, connection can easily be initiated. But if the phone has been powered on for a longer time (like half hour or more), it usually can't get connection to remote party.Previously I had N97 and N97 mini and there were no problems with these.
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Aug 19, 2011
how can i go on the internet with my nokia e5 without using wifi or wlan or something?
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Dec 15, 2012
i have E71x and i am able to download 2go and installation is not a problem, But the major problem is that is not able to connect to network after installation. What can i do ?
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May 24, 2012
I am able to detect my company's wifi from my Laptop but i am not able to detect it from my phone E72 . I also tried from Nokia Lumia 710 and E63 but i am detecting from this device also.will you tell me what i have to do.
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Jul 3, 2011
I am using Nokia E52 since last 11 months, I have problem that my hand set starts transmitting / receiving data through gprs without any manual or software requirement, I don't have installed any software to my mobile,Also gone for Nokia care they have formatted and updated software thries, but problem remains same, I have latest version of E52 released on 9th June 11.
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Nov 27, 2011
how can i stop frameworkserver.exe from connecting gprs on my E5. its connecting without my permission and charging me alot
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Jan 12, 2012
I can view the person who had this phones email account, but I can't set my new one up. I use the "email setup wizard" go into it, connect, and then it asks me my email address, I enter the CORRECT one and that's as far as this thing will let me go. I don't even get to the part where it asks me for a Password. after I enter my email address it tries to connect to the server (which is yahoo mail) and then I get the message "Unable to connect to server. Try again later."....And that's all it keeps doing. I have no clue how to set up an email on this phone. I use it with my WAN connection and with my providers internet and get the same message both times.
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Jun 15, 2011
I have this phone and it's a good phone, but the WiFi is not working. I go to WLAN Wizard > Options > Refresh > Selecting a WiFi connection and when I type something or go to web feeds, bookmarks this error I get:"Web: Unable to execute the file for security reasons".
Firmware version:4.0633.74.00
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May 15, 2012
I am having problems with gprs in my e71x. It used to work fine earlier but now when on using the web browser it just shows wifi under the internet destinations.I have gprs configured as an accesspoint inside internet destination and it worked great earlier but now for some reason it is no more visible to any apps.I tried restoring the phone to factory settings, reformatted it and even reflashed the 3.78 firmware but couldn't fix the problem.
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Dec 13, 2011
I face Handset Rebooting Issue with My E63. When I use GPRS on my Mobile/Laptop/Pc after some time My handset reboot automatically. I contact with Tatat Docomo Customer care and he check all things but he not found any problem in Network.
My handset Details
Handset Details :- E63(501.21.001)
Operator :- Tata Docomo
Access Point :- TATA.DOCOMO.INTERNET
I also Check it in Different Nokia Handset and found same Rebooting Problem in N73, 5310XpressMusic. But Problem not Occured when I use Non Nokia Handset eg; Samsung GT3530, Galaxy Y.
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Jun 28, 2012
I have i phone 4s i have many problems with my mobile, major problemis my battery......It Dies very soon......and one more major concern is i cannot connect to GPRS.....My service provider is Vodafone......
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Jan 8, 2010
I have bought new Nokia 5130 Express Music handset on 26 Dec 2009 and Reliance GSM post paid connection. I have got settings from reliance from GPRS, WAP and MMS setting.The problem faced is whenever, I connect to opera mini browser, it connecting for 3 minutes and shows failed to connect to the internet. I thought, it is GPRS setting or network problem. But, after lot of enquiry with Reliance, they forwarded the settings.
ACN: rcomwap
IP: 10.239.221.5
Port: 8080
Noting works.
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Dec 27, 2012
Nokia E6 with Symbian Belle Refresh which I bought just a couple of days ago.It does not detect wifi internet connections at all, although they are available. When I go to settings -> connectivity and then select wifi, it searches connection for a while and then shows that none are found. Meanwhile, my old Nokia E72 remains connected to my home wifi without any problem... I am really surprised and disappointed. Also when I try to set up the connection manually, it doesn't work at all.I can't believe that such a device is being sold, a wifi connection is something extremely necessary nowadays in a smartphone. I was so attached to Nokia but I feel like it is my last Nokia phone because this is just unbelievable
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Aug 16, 2011
I've bought 8520 and doesn't have a GPRS plan from service provider. Hence used Wifi to access internet and worked awesome. Later i've got a data plan from operator and started using internet disabling Wifi. When i was back to home and started using Wifi disabling the Data Service from service provider, I couldn't access internet through Wifi.
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Feb 11, 2011
Last night I found new firmware E5: 042,014 15-dec-2010, custom version 042.014.c00.01 type RM-632.I changed the phone 2 times and the third I was replacing the motherboard nokia-care because he had a flaw in network management. Happens that when I am in a place with little network coverage, hold the phone in my hand, I lose the network.I'm testing the new firmware to see if there are improvements.
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Aug 9, 2010
i want to update my nokia e75 via usb cable. actual firmware is 110.48.125 new firmware is 202.12.01
i tried it with *#0000#
look for updates
...
connection failed...
i have tried it even over ovi suite and nokia pc suite. firmware is downloaded to my pc. but during installation, i get following report; installation failed, check usb cable ....
if i transfer videos or pictures over ovi suite or nokia pc suite, i don"t have any problems. it"s working perfekt without breaking
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Feb 25, 2011
What is the latest firmware version for the E72-1 in Australia?
Product code is 0586213
My firmware is 051.018
The web site in Australia says 052.005 but it won't download for me.My product code is the Australian code so why can't I update?
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Sep 29, 2010
This firmware have fixed very bugs. But one bug added with its new feature: when you have a new SMS or missed call, it appears the name and number of caller. But in right to left languages such as Arabic and Persian, it appears the name from left to right and is not readable.
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May 16, 2011
I'm still using PR 1.0 SW 013.016, because it tells me that my device is up to date.
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Mar 4, 2011
I've been using my e72 for more than a year and had regular update of firmware from time to time. But recently i found it from the website that there are new firmware release on october and i try to update but it always stated that my software are the latest and there were no new updates for my phone. I had double checked that the software I'm using in 051.018 and I had checked the website saying the latest current firmware for e72 is 052.005 which came out on October, 2 months after the release of 051.018.
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Sep 13, 2011
I don't know if this bug has been reported, but after successfully installing the latest firmware for my E5, I cannot get rid of the "WLAN scanning off" homescreen application on my screen yes, I have tried the following: menu --> settings--> general -->personalization -->standby mode --> homescreen applications --> unchecked the WLAN option (there's Calendar,WLAN, AIEMailPlugin and Contact Bar) . But the absurd "WLAN Scanning off" is still displayed out there in my screen This only occurs to the Contact Bar standby mode, no problems with Active/Vertical/horizontal/etc mode
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Dec 29, 2010
Ovi Suite proposed to me the firmware upgrade from 031.??? to 051.018 release. After upgrade, my new E52 is freezing completely 1-3 times per day now !!! There is not possible to turn-off the phone. I have to pick out the battery, put the battery in and start the phone again! Firmware re-installing has no effect.
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Feb 4, 2012
I have been having some 'memory leak' problems with my Nokia e71 recently so took the opportunity just now to attempt to reinstall the firmware via the Nokia Software Updater programme on my PC.It got so far (presumably to the point where it had deleted the previous version and was about to start installing the new copy) when the computer flashed up a message saying that the USB connection had been lost and that I should turn off and then on the phone again and then reconnect the USB cable to finish the job.Problem is, the phone is in a blank screen state due to being halfway through the reinstall and no amount of pressing any button turns it off, on, into any kind of useable mode and that means at the moment that I am a) without a phone, b) uncontactable and c) hugely annoyed.Putting the USB into my other computer (or indeed, restarting the initial one) doesn't do anything because with the phone to all intents and purposes 'off', neither PC detects
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