Eseries / Communicators :: E63 - Firmware Update Went Wrong - Unable To Retrieve?
May 4, 2010
i was updating my e63 yesterday to v400 and at about 2 min left, my software updater roze and the phone stuck at blank screen. i pressed green, 3 and * button as it was xplained in faq, and i was able to boot up my phone. now, few things are missing,ike tiger woods game, facebook, Internet applications. they have shortcuts but not on the phone, maybe something else, but this things are noticeable. i can live with it, but what i can't live is connecting this phone to pc and sync, and future updates. ftware updater won't recognize the phone anymore giving me error "unable to retrieve device information". i disconnected the battery, tried to reinstall ovi suite and software pdater, but nothing works. today i took my phone to work, and was trying to run ater on this computer with clean install (never had any nokia software on isachine). same error message "unable to retrieve device information". the updater suggest to install updater (done!), unplug the usb (done!), remove battery for 10 sec nothing seems to work. well, the phone still works, even though i lost wlan in one of the restarts, but overall the phone is functional. i made calls, sent messages, installed few applications, listening radio right now.
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009 02-06-2010 RM-437 (c) Nokia E63-1 (308.06)"
had to disconnect the phone after 3 hours of installation - seems that the phone never turned on after resetting! Phone is now dead! I get it to vibrate and the USB light flasshing for about 30 seconds, but nothing else. does not want to connect to OVI again.
I have nokia E6-00 with belle, my device was working fine but recently i bought a new sim card. I am having the issue since my friend was trying to send me an MMS and I got an error:Memory low, unable to retrieve multimedia message close some applications first .This error is now very frustrating, even i am getting mms messages normaly but whenever I restrart the phone this error comes,Even I have formated the phone with all data erased but I got the same error again and again.
i want to update my nokia e75 via usb cable. actual firmware is 110.48.125 new firmware is 202.12.01
i tried it with *#0000# look for updates ... connection failed...
i have tried it even over ovi suite and nokia pc suite. firmware is downloaded to my pc. but during installation, i get following report; installation failed, check usb cable ....
if i transfer videos or pictures over ovi suite or nokia pc suite, i don"t have any problems. it"s working perfekt without breaking
I've been using my e72 for more than a year and had regular update of firmware from time to time. But recently i found it from the website that there are new firmware release on october and i try to update but it always stated that my software are the latest and there were no new updates for my phone. I had double checked that the software I'm using in 051.018 and I had checked the website saying the latest current firmware for e72 is 052.005 which came out on October, 2 months after the release of 051.018.
Did anybody try to update the new firmware 071.004 for E72? I tried to do that, but in the middle of the update process, it said that the internet was disconnected or check the firewall. And because of that, now my E72 won't boot up at all. Practically it is unusable now.
When I try to update the E72 firmware to latest version 071.004 through SW update in Control Panel it takes too long showing "Processing" and does not show download progress bar. Other updates such as Maps & Email have downloaded & installed fine.
My E72 cannot connect to WIFI or GPRS after I got a firmware update. Whenever I try to connect, I get error messages like "Connection not available" or "Web: Unable to perform operation". My software version is 054.005 for RM-530.
I have (or better to say "had") a Nokia E66 and Nokia Software updater just completely and unrepairable (said by official service) destroyed my E66 few days after warranty ended. It is unbelievable! I was successfully using it every day until the software update. Software Updater wrote that cell phone is disconnected and I must reconnect it. I have done it many times but every time it failed. So I took cell phone to official service and they told me that they cannot flash it and only way to repair it is to replace mainboard. How is that possible? It worked very fine until software action! So I am supposed to throw my E66 to trash and buy another cell phone? Well, if yes, then not Nokia again. I want to own cell phone which is able to flash phone software without destroying whole phone!
I've used the Nokia Communicator since the 9000i, these phones take a beating and keeps on ticking. I dug forth my old Nokia e90 after my iPhone fetish disappated. However, I've never updated the firmware of my e90 and thanks to the Ovi software, I can't even though I want to.I've tried on three seperate machines and they all give me the exact same error message in both the Ovi suite and the Software Updater. (See attachments.)The three machines I tested it on are all Windows 7 32bits. I've been googling like a mad man and I see several others have had this issue with their phones. I've also tried every trick in the book (remove expired root certificates, disable firewall, restart twice, disable antivirus etc.) to absolutely NO avail.
My Nokia E6-00 is currently running firmware v. 021.014 (011-05-26, RM-609), which was on the device when first purchased (SIM free, unlocked). I understand from the Nokia web-site and elsewhere that there has been at least one subsequent fimware update (currently v. 22.014) with minor bug fixes. However, I don't get offered any such updates, either OTA using the E6's SW updater, or alternativeky via Nokia OVI suite (v. 3.1..1.90) on a Windows7 PC.
I am having problems in opening the Gallery contend: sound, pictures, videos.as soon as I try to open it, it stays as opening and after an hour of "opening", I have to remove the battery.I did twice hard reset. Formatted the memory card, and twice reinstalled the firmware 053.001 using Nokia software updater, still having the same problem. Firmware version is 053.001, E72-1, RM530. I cannot update to any recent firmware, it says that the phone is up to date.I do not understand the way this update works, some gets it some not. I think that any firmware is, or must be and improvement of the function of the phone for all I would like to update to the latest one, or at least the 081.003 which I have on different E72 and works well enough.
I've backed up my phone on memory card and then updated firmware of E-71 Now the backup is not been backedup properly and can not retrieve SMS which were backed up.
I got my E7 second hand so there is no warrenty as it ran out alreadyI can't seem to update it using ovi suiteThe version now is 022.014It always get the latest update notice when i know it is still annaAny ideas?I really don't have the spare cash to do the updates at nokia care
I was upgrading my Nokia E7 to symbian Anna and while installing Symbian Anna update 2/2 the phone told me restart to complete installation. But the installion was still running. I actaully restarted the phone while it was updating 2/2. I did so because the phone told me to restart. When restarted I couldn't find the 2/2 in the update list in the SW update. I can only see 1/2 and the other 2 optional items. but 2/2 was not shown in the update list. I hard rest my phone as I might be able to install them 2 but no luck. Now the phone seems to be working fine and the SW update says I have the latest software. Ovi update says I have the latest software.
I have Nokia E5-00 phone with latest version 091.001 installed. I have PSILOC World Traveler version 1.9(3).I checked for updates to this from within this App a few days before, an update for World Traveler was available.Now when I try to update to latest version, the update utility downloads new version but after the installation process begins, the installation utility notifies with "update failed" error.
I am unable to get the Nokia belle update for my subjected product code.Nokia has been publiciting bout belle since over 5 months in india but till date unable to get the update.if nokia cannot provide the update nor can solve various software related issues then it must be sticked to the 90's version and only the manufactures of Nokia will use its phones..Can anyone tel me the availability date of nokia belle for my product code.If its too long its better i sell it and go for android phones.
I am unable to get the Nokia belle update for my subjected product code.Nokia has been publiciting bout belle since over 5 months in india but till date unable to get the update.if nokia cannot provide the update nor can solve various software related issues then it must be sticked to the 90's version and only the manufactures of Nokia will use its phones.Can anyone tel me the availability date of nokia belle for my product code.
using latest firmware in my e55, i found out that the images which are taken horizontally (wide) is rotated "clockwise" ingallery when you want to view image vertical instead of horizontal which is not the desired. It must be rotated "anti-clockwise".
i've recently updated my E71 firmware to 500.21.009 RM-346 however a bug experienced from the very beginning still exists. My DIALLED NUMBERS log shows only mobile phone icons altough some of them are fixed phone, business phone...therefore they should use differen icons.
is some of the dialled number is called again, then the right icon is shown.
I have a Nokia E7 product code 059F7J6 (language set 014.002.09.01). Phone language and writing language is set to english but I have a problem with the QWERTY keypad. Keypad special characters (the one in yellow) on the keypad do not correspond with the special characters printed on the screen. Example letter D should print "&" as a special character instead it prints "=". It's the with almost all other characters. I am not sure whether this is a language pack problem or not.
I can't read the email nor does it ever seem to send.Error when attempting to read "stuck" email message = "unable to open when sending".
Former Psion 3a-5-5mx & Psion netbook (Symbian) user who had an E63, E71Now an E7 casualty remembering the 8 replacement Nokia Orange (or was that Lemon?) 2140's I had in 1996...
Last night I found new firmware E5: 042,014 15-dec-2010, custom version 042.014.c00.01 type RM-632.I changed the phone 2 times and the third I was replacing the motherboard nokia-care because he had a flaw in network management. Happens that when I am in a place with little network coverage, hold the phone in my hand, I lose the network.I'm testing the new firmware to see if there are improvements.
I have a small problem with the message details on text messages specially the time. When I receive text messages, it shows the right time (current time) in the inbox but when I try to check the time with message details, Its late by 4 Hours. I tried using my time zone, turn off autoupdate, etch and it seems nothing happened, its still the same.
