Eseries / Communicators :: No Firmware Update Options On Nokia E6-00
Oct 29, 2011
My Nokia E6-00 is currently running firmware v. 021.014 (011-05-26, RM-609), which was on the device when first purchased (SIM free, unlocked). I understand from the Nokia web-site and elsewhere that there has been at least one subsequent fimware update (currently v. 22.014) with minor bug fixes. However, I don't get offered any such updates, either OTA using the E6's SW updater, or alternativeky via Nokia OVI suite (v. 3.1..1.90) on a Windows7 PC.
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Dec 23, 2012
I am having problems in opening the Gallery contend: sound, pictures, videos.as soon as I try to open it, it stays as opening and after an hour of "opening", I have to remove the battery.I did twice hard reset. Formatted the memory card, and twice reinstalled the firmware 053.001 using Nokia software updater, still having the same problem. Firmware version is 053.001, E72-1, RM530. I cannot update to any recent firmware, it says that the phone is up to date.I do not understand the way this update works, some gets it some not. I think that any firmware is, or must be and improvement of the function of the phone for all I would like to update to the latest one, or at least the 081.003 which I have on different E72 and works well enough.
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Oct 21, 2012
I've backed up my phone on memory card and then updated firmware of E-71 Now the backup is not been backedup properly and can not retrieve SMS which were backed up.
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Feb 12, 2012
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png"). Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009
02-06-2010
RM-437
(c) Nokia E63-1 (308.06)"
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Aug 9, 2010
i want to update my nokia e75 via usb cable. actual firmware is 110.48.125 new firmware is 202.12.01
i tried it with *#0000#
look for updates
...
connection failed...
i have tried it even over ovi suite and nokia pc suite. firmware is downloaded to my pc. but during installation, i get following report; installation failed, check usb cable ....
if i transfer videos or pictures over ovi suite or nokia pc suite, i don"t have any problems. it"s working perfekt without breaking
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May 16, 2011
I'm still using PR 1.0 SW 013.016, because it tells me that my device is up to date.
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Mar 4, 2011
I've been using my e72 for more than a year and had regular update of firmware from time to time. But recently i found it from the website that there are new firmware release on october and i try to update but it always stated that my software are the latest and there were no new updates for my phone. I had double checked that the software I'm using in 051.018 and I had checked the website saying the latest current firmware for e72 is 052.005 which came out on October, 2 months after the release of 051.018.
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Jul 8, 2011
Did anybody try to update the new firmware 071.004 for E72? I tried to do that, but in the middle of the update process, it said that the internet was disconnected or check the firewall. And because of that, now my E72 won't boot up at all. Practically it is unusable now.
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Oct 19, 2011
When I try to update the E72 firmware to latest version 071.004 through SW update in Control Panel it takes too long showing "Processing" and does not show download progress bar. Other updates such as Maps & Email have downloaded & installed fine.
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Aug 24, 2011
I have an E6 with 021.014 firmware but I keep seeing discussions relating to v 022 for an E6.What is the latest firmware update for the E6?
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Feb 18, 2011
I have (or better to say "had") a Nokia E66 and Nokia Software updater just completely and unrepairable (said by official service) destroyed my E66 few days after warranty ended. It is unbelievable! I was successfully using it every day until the software update. Software Updater wrote that cell phone is disconnected and I must reconnect it. I have done it many times but every time it failed. So I took cell phone to official service and they told me that they cannot flash it and only way to repair it is to replace mainboard. How is that possible? It worked very fine until software action! So I am supposed to throw my E66 to trash and buy another cell phone? Well, if yes, then not Nokia again. I want to own cell phone which is able to flash phone software without destroying whole phone!
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Mar 7, 2011
I've used the Nokia Communicator since the 9000i, these phones take a beating and keeps on ticking. I dug forth my old Nokia e90 after my iPhone fetish disappated. However, I've never updated the firmware of my e90 and thanks to the Ovi software, I can't even though I want to.I've tried on three seperate machines and they all give me the exact same error message in both the Ovi suite and the Software Updater. (See attachments.)The three machines I tested it on are all Windows 7 32bits. I've been googling like a mad man and I see several others have had this issue with their phones. I've also tried every trick in the book (remove expired root certificates, disable firewall, restart twice, disable antivirus etc.) to absolutely NO avail.
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Aug 15, 2011
I tried to update the firmware of my E6 from V21 to V22. But I get the error 12017. I reinstalled OVI suite, and restarted my phone but no luck.
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Nov 22, 2012
After update E63 firmware . My phone can't type Chinese and can't see Chinese.What's wrong with my phone?
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May 4, 2010
i was updating my e63 yesterday to v400 and at about 2 min left, my software updater roze and the phone stuck at blank screen. i pressed green, 3 and * button as it was xplained in faq, and i was able to boot up my phone. now, few things are missing,ike tiger woods game, facebook, Internet applications. they have shortcuts but not on the phone, maybe something else, but this things are noticeable. i can live with it, but what i can't live is connecting this phone to pc and sync, and future updates. ftware updater won't recognize the phone anymore giving me error "unable to retrieve device information". i disconnected the battery, tried to reinstall ovi suite and software pdater, but nothing works. today i took my phone to work, and was trying to run ater on this computer with clean install (never had any nokia software on isachine). same error message "unable to retrieve device information". the updater suggest to install updater (done!), unplug the usb (done!), remove battery for 10 sec nothing seems to work. well, the phone still works, even though i lost wlan in one of the restarts, but overall the phone is functional. i made calls, sent messages, installed few applications, listening radio right now.
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Oct 17, 2011
i can't change ringtone and alert after update firmware with my e5
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Sep 29, 2010
This firmware have fixed very bugs. But one bug added with its new feature: when you have a new SMS or missed call, it appears the name and number of caller. But in right to left languages such as Arabic and Persian, it appears the name from left to right and is not readable.
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Jul 18, 2011
okia recently released new firmware for nokia e72 but my firmware is still not updating and still is 052.005 while new firmware is 071.004... its not updating using both pc and OTA... and gives msg "no update available"
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Mar 31, 2011
I am a software engineer and My E52's software ver. is 054.003 and there are some problems with my e521. My e52 get hot during voice call as well as when i m using it as a modem after upgrade which was not in 052.0032. Graphical smilies r not supported in sms in my e52 but supported in my 7230 and 2626 both r s40 series3. Message sender name not updatedafter changing contact namefor example if there is a msg. from mr. A and i changed that contact name to mr. B then the inbox msg. sender name not changed to mr. B and remains mr. A that must be updated to mr. B.But it is updated in my 7230 and 2626..
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Jun 17, 2011
- the calender and the widget cause problems- ovistore "Own content" will not show after some days- ovistore crashes sometimes- e6 freezes sometimesModerator Note:Links removed. Please be advised that Nokia Support Discussion only accepts links written in English.
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Jan 30, 2011
I've set options for many apps (like to always allow the network access, to ask for reading user data the first time, etc.), but when I start the app, those options are not in effect. As one specific example, for Opera Mini, I set the option to always allow network access. But when I start this app and choose to open a link, it asks for the network access. Same for reading the user data. I checked the settings in the App Manager and they're fine, but just not in effect. I restarted the phone; still the same thing. The settings are present there alright, just not working. What else can be done to tell the phone to use the options set through the App Manager?
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Oct 29, 2011
I can not use editing options on my E7.E.g. I can highlight and copy text fragment in SMS, but don't have this option in Exchange, Calendar and Internet browser. I think having no editing options on business phone is not accepted.
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Feb 11, 2011
Last night I found new firmware E5: 042,014 15-dec-2010, custom version 042.014.c00.01 type RM-632.I changed the phone 2 times and the third I was replacing the motherboard nokia-care because he had a flaw in network management. Happens that when I am in a place with little network coverage, hold the phone in my hand, I lose the network.I'm testing the new firmware to see if there are improvements.
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Feb 25, 2011
What is the latest firmware version for the E72-1 in Australia?
Product code is 0586213
My firmware is 051.018
The web site in Australia says 052.005 but it won't download for me.My product code is the Australian code so why can't I update?
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Sep 13, 2011
I don't know if this bug has been reported, but after successfully installing the latest firmware for my E5, I cannot get rid of the "WLAN scanning off" homescreen application on my screen yes, I have tried the following: menu --> settings--> general -->personalization -->standby mode --> homescreen applications --> unchecked the WLAN option (there's Calendar,WLAN, AIEMailPlugin and Contact Bar) . But the absurd "WLAN Scanning off" is still displayed out there in my screen This only occurs to the Contact Bar standby mode, no problems with Active/Vertical/horizontal/etc mode
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Dec 29, 2010
Ovi Suite proposed to me the firmware upgrade from 031.??? to 051.018 release. After upgrade, my new E52 is freezing completely 1-3 times per day now !!! There is not possible to turn-off the phone. I have to pick out the battery, put the battery in and start the phone again! Firmware re-installing has no effect.
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Feb 4, 2012
I have been having some 'memory leak' problems with my Nokia e71 recently so took the opportunity just now to attempt to reinstall the firmware via the Nokia Software Updater programme on my PC.It got so far (presumably to the point where it had deleted the previous version and was about to start installing the new copy) when the computer flashed up a message saying that the USB connection had been lost and that I should turn off and then on the phone again and then reconnect the USB cable to finish the job.Problem is, the phone is in a blank screen state due to being halfway through the reinstall and no amount of pressing any button turns it off, on, into any kind of useable mode and that means at the moment that I am a) without a phone, b) uncontactable and c) hugely annoyed.Putting the USB into my other computer (or indeed, restarting the initial one) doesn't do anything because with the phone to all intents and purposes 'off', neither PC detects
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Sep 26, 2011
E72-1 using the ovi suite to upgrade.During upgrading my PC and HP suddenly hang and shutdown..when try to reconnect again but failed..and i cant on my phone..my pc cannot detect the phone anymore when i using the cable ..
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Dec 19, 2011
I have problem with my phone, a nokia E71. I have up date it with the latest software. The problem is, with the restore. I have done a full restore, but all the sms has gone. Why they don't restore my sms?
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Apr 9, 2010
My E71 is 300.21.012 18-06-2009 RM-346 Nokia E71-1(350.02).Upon using Nokia software Updater its says firmware up to date and no new firmware available.But i know new version 400.21.013 is out there.How can i update.Does anyone have similar issues.
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Jul 21, 2011
I have to downgrade my firmware from v054.005 to v031.023 Does anyone know a methode to downgrade the firmware? (I know, officially a downgrade is not supported) But for compatibility reasons I have to do.
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