Firstly, I've had a problem ticket and Emails with Nokia Support on the problem I'm about to describe and I'm told it will be forwarded to the OVI Suite Team to investigate.Basic problem is that Ovi Suite can not correctly register/recognise the maps it has downloaded to the phone.However the phone checks the server with it's map update function and reports back that they are at the latest level and no updates are available. Ovi Suite tells me correctly the maps I have on my phone but still offers the " 'gold star' Updated Maps Available" and if you then click this BOOM! all your phone maps are wiped out as the new maps start to download.VERY VERY annoying and expensive in time and financially costly on internet connections with limited/paid for bandwidth.I can confirm, as support have, that I have the lastest versions of phone software, maps software and installed maps.I've also done 3 clean installs (including running PC Suite Cleaner) and the problem still remains.As far as the phone is concerned it is totally happy with all software levels (after checking with the servers) and everything else works on the phone as normal.
I have asked if there are any internal logs/debug switches I can turn on to help diagnose the problem but am advised'for nokia use only' (or words to that effect).From an end user point of view this is very frustrating, especially the basic map update mechanism as once initiated all existing maps are wiped out on the phone.I think this should be changed if at all possible.Most people will want an up to date map for where they are or planning to go.However to have a map version of places you are likely to go at short notice (even if they are out of date) is and important backup/safety feature.To be forced to update all maps is really not a very user or server friendly feature.Anyway, any comments are welcome (do you have a C5-03 & Ovi Suite and see this issue?) and meanwhile I'll wait to see if there is a fix in the pipeline.
I am from malaysia ~ why i go to my nokia suite , still cannot update my anna to belle ?? no show that i can update ..my product code is 059B899 . how can i update?
I live in the uk, with a c7 running anna. I connect my phone to the pc, and the recognizes it, so i go to the update section in nokia suite 3.3.86, it then says my phones current software is 022.014, i click refresh, and it says my phone is up to date, but i know it isnt! I have been looking forward to symbian belle, now its here i cant get it!
My Nokia C3 firmware version is V7.20 and the new version is V8.63. But when I connect my phone to Nokia OVI suite and try to update my software. Then the message came no update available.
I used the Ovi suite to install the free maps on my E72 which work great but the software itself is very poorly written, too many bugs and problems so i would like to uninstall it and use the PC suite instead. can I now update my phone using the PC suite with it's updater software or do I have to now rely on the Ovi suite.
The reason I ask instead of having two pieces of software is i want to a Vista/XP (two machines) clean install followed by a Ghost DVD so the smaller image the better (plus i dont like to have **bleep** installed on my machine:-)
after buying a C3-00 and tried to connect it to my PC, that there was no PC Suite for C3-00. The only available is OVi. Is this true? Because Ovi needs a bigger RAM than PC suite, if I want to use Ovi Suite then I have to buy bigger RAM, well, not a good solution.Is there a way (or to download form somewhere) so C3-00 can also use PC suite instead of only Ovi suite?Or should I buy higher type phone such as E5-00?
im having problem on my phone since it freezed, automatically restarted and restored to factory setting erasing all of my personal data like contacts, Mgs, dowloaded games, etc. and some of the applications are in error / Missing(Ovi Store, Communities) i tried to reinstall the software update on ovi suite but my phone cannot be detected in Ovi Suite but can be detected in Mass Storage mode.. weird coz i think my USB cable is working fine..i tried to restore factory settings again but its not helping.
I get the belle update yesterday(11/2/12) on my C6-01. And I feel that my phone goes comparatively slow than anna,so I decided to move my messages(over 3,000) to pc. But everytime I completed it,it only deletes 100 sms from my inbox(it shows that 'you have free spaces by 290mb' but nothing happens). I have tried hitting 'move messages later than 2 weeks and 1 month' but nothing works.
i ve restroed my c7 in factory reset option by deleting all data and restore all done well i updated symbian anna 1/2 and 2/2 also service pack and ovi store app ut the ovi store app is no working i ve uninstalled and installed again several times but it doesnt work
I work with a Nokia C5-00 operator locked (Movistar Spain) one month ago. When I connect it thru Ovi Suite (in a Windows 7 box), a firmware update was available, and yesterday I tried to do the upgrade.
Ovi Suite detected my phone, and a few moments later, backup its contents, and started to download the new firmware. Troubles came when Ovi Suite began to do the update, as it failed with a "Network Connect Error" when started to do the process.
Screen of my phone went completely white, and after disconnecting the USB cable, the phone simply died, except when I press the red button (it makes a vibration, but screen doesn't turn on). If I reconnect the phone to the computer, Windows try to install a "Nokia USB ROM" device, but unsuccessfully.
I bought one more C5 today and when I try to connect it to the pc via pc suite it says "Pc suite support installation failed" , I tried everything from reinstalling pc suite on pc, resetting phone but nothing working to let me restore the contacts from my previous C5 through Pc suite
After installing the Suite I tried to connect my phone to it, but the process interrupts on the stage of when the system looks for the drivers for a new software...then the message comes up couldnt find the drivers and the Suite doesnt recognize the phone.
i got problem with the C1-01 RM607, after updated to V 06.15 via Nokia suite.i am using the english and chinese in SMS message.After the latest update, the chinese characters cannot be read and the Chinese Language in the phone language setting is missing.the message in chinese words can be read in nokia pc suite.i checked the installed application, tpin_en_fr_de_hu , i believe it was language application for English, France, German, Hungary.where is the Chinese language?
When I click on install option from OVI Suite to update to the latest version, It keeps saying there's no network connection even though my net connection works fine. i tried installing the new version of Ovi Suite by downloading from Nokia Site, even that hangs after a while of installtion progress. Is there a easy way to upgrade or update new Ovi Suite ? Also if I cancel any installation mid way, I am not able to start it again unless I clear all installation files after restarting.this is frustrating to see a simple software upgrade is so cubersome.
I have an X2-02 with firmware version 10.90.I searched the web for any update available to, perhaps get ride of bugs, and I did found one here: [URL] It's the version 10.91 But when I tried to install it using Nokia Suite (v. 3.3.89), I got the message: no update available for your device!!!
Today Nokia Ovi Suite has got a minor update. Its a 100 MB upgration to your earlier NOS 2.2.0.241. If i find any new features, i will inform you about the same.After installation, restart is recommended with the following message. Connecting your device to your computer with a USB cable without restarting the computer may lead to serious system problems. It is highly recommended to restart your computer now.If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution.
When trying to start Officesuite or open a document using same, the following error occurs:'An update is available. To continue, the application must be updated.'Continuing via wireless or data traffic gives an immediate 'Installation failed' error.
we released today new update, Nokia Ovi Suite 2.1.1.1, which contains many critical bug fixes for sync and device updates in Nokia Ovi Suite.We recommend everybody to update their Nokia Ovi Suite into this latest release. Just start update installation, when you see recommended update in Home view notification. Or if you're in hurry, you can also use Tools -> Software updates to immediately check for this new release and start installation. Our list of improvements in this 2.1.1.1 release:Critical fixes for sync and device updates Critical bug fixes for device software updater in Windows 7 Important fixes preventing repeating calendar entry time shifting in time zones west from GMT Important fixes and stability improvements for contacts sync So hit the install button and give us feedback. Nokia Ovi Suite 2.1.1.1 is also available for download in in our web pages.
We released on Monday 21.6. new version of Nokia Ovi Suite, official version is Nokia Ovi Suite 2.2.0.241. Our recommendation for everybody is to update to this latest version. We plan to start web update for existing Nokia Ovi Suite 2.x users during Wednesday 23.6. Keep your installed Nokia Ovi Suite running, you'll see update notification automatically when update is available.- Nokia Ovi Suite 2.2.0.241 is also available for direct download in www.ovi.com/suite web pages Our list for improvements for Nokia Ovi Suite 2.2 release:New, simplified navigation in Nokia Ovi Suite Enjoy your photos and videos in a beautiful full screen view Get free, updated country maps for your device Basic support for Nokia N900 (messaging sync and memory card access not supported by Nokia N900) Microsoft Outlook 2010 sync support, including support for Outlook folders Faster start up and improved proxy support.
So this might be a little long winded, but it's just what I've been through so I cant' really condense it down anymore.So a few days ago now (almost a week) I received an SMS from Nokia telling me to update my phone firmware. I then hooked my phone up to my PC, and checked for software updates. I updated OVI Suite to the latest version, rebooted and then checked again. It found the update for my phone and asked if I wished to apply it. Naturally I said yes, it then told me I should backup my phone first, and then asked if I would like to do that now, which I said yes to, and chose to backup everything. It then downloaded the update, applied it, and then asked me to restore my phone, All of which appeared to work fine.A quick look through my phone to check everything and it all appeared normal, My custom theme was there, my facebook app was there, my contacts/photos/music were there. Oh but wait, I was missing my Sudoku game. A little odd, yes, but no worries I got that from the OVI store, I'll just be able to re-download it, because that's why you make purchases from app stores instead of publishers directly.No, apparently not. This game wasn't listed in my "My Stuff" tab in the OVI application. That's ok, I'll just download it from the SMS I was sent originally.
No. Not that either. The SMS link is no longer valid. So at a loss I decide to turn to technical support, I mean after all I have a technical issue I need support with.I e-mail technical support Basically telling them above. Then then ask for a transaction ID, which I have no record of (not sure why not?). I then provide even more information, ask them to escalate, ect. End result is, I don't get my game back. They have no record of me downloading this in the past, and for some reason it isn't available to download anymore.Frustrated, I e-mail the developer/publisher, explaining my situation. They respond promptly (within the hour), providing my with a link and SMS to download the application again, and apologise for Nokia's behaviour. Nice. I've now got my game back things are good again in my world.So with that little story in mind, I raise a few questions. Why was this application not backed up/restored with my phone backup? This seems like a pretty serious bug, especially considering that technical support won't provide download links for games or applications unless you can provide them with information provided by Nokia in the first place ( :s very round about).
My situation is pretty small in the whole scheme of things I guess. But if it can happen to me I guess it can happen to others. So why Nokia can things like this happen? What would have happened if this wasn't a small game, but rather a largish application, with data, that cost lots of money? Sure I could have gone directly to the publisher then as well, but if the purchase was made through the OVI store, what record would they have of me? This centralised store is supposed to handle all of these problems (ie, Steam or Apple App Store). Also how can bugs like this get through the alpha/beta testing of the OVI Suite backup utility? This must surely be considered a critical part of the application.Judging from my response from Nokia thus far, I'm not sure if I'm even expecting a response to this. I guess it should server as a warning to others if they think they can trust this software or even the technical support behind it to back them up in case of issues. My advise? Get a different brand phone.
OVI suite can't update the support softare on my N97... it's says "unable to install support software". Any solutions? On the PC I already unistall all Nokia software, used PCSuite Cleaner and cleaned the registry and then reinstall OVI Suite.I don't wont to hard reset the phone, format drive E and reinstall all the software.
Software update on phone tells me to go online and get it done there. So I do and it downloads ok, all 272MB of it, but it keeps on disconnecting when trying to install to the N8. The phone switches off and stays off. I leave it for 10 minutes because of a post I seen just to be on the safe side but still nothing.
Every time I use the Nokia PC Suite on my pc, I get a msg that I need to update my PC Suite support on my mobile. But when I try to do this, I get the msg "installer already in use" on my mobile. What should I do? And I also have another problem. I downloaded the application "Folder Hider" from Ovi, and it was installed in a folder "Mig Apps". I want to remove it, but it won't allow me. Why is that?
I am trying to update FROM Ovi Suite 2.1.1.1 to the newer version. The download process NEVER ends. 2 screen shot are attached. In the 2nd you clearly see some counter overrun (65518MB / 17MB). I have already: uninstalled; download new version; installed. Same scenario.
As the title said, my ovi suite crashed during the installation process of the new software ( 31.0.005 ). I did a backup of my phone, but don't know if this and how this is accessible? My phone wont start now.. I don't know what to do.
