Nokia :: 5530 Ovi Suite Crashed During Software Update
Aug 24, 2010
As the title said, my ovi suite crashed during the installation process of the new software ( 31.0.005 ). I did a backup of my phone, but don't know if this and how this is accessible? My phone wont start now.. I don't know what to do.
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Jun 15, 2010
My Ovi suite says there is no firmware update for my 5530. The latest is v. 20. Is my US 5530 not included in the new v. 30 update?
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Jun 19, 2010
I was updating my Nokia 5530 XpressMusic through Nokia Software Updater. Then suddenly the application crashed! -_-".The phone was stuck on a pure white screen and didn't do anything new for five minutes. I eventually took out the battery. When I reinserted and turned on screen doesn't turn on, the vibrator just starts and doesn't stop. I've removed the battery for about 15 minutes and tried again but no luck.What are my options with support? The phone is new so should be under warranty.
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Mar 28, 2010
Is there a way to charge it up with the computer?
Running win7 pro
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Feb 21, 2010
Windows Vista, 32-bit, Home Premium, Service Pack 2
Nokia 5530 XpressMusic
Problem: BSOD (Blue Screen of Death) occurs constantly.
I think the problem is the phone drivers (via cable). The program itself shouldn't be it.I made a system recovery, which worked. And my computer was restored. But when I tried once again the same problem occurred.
How can I use the phone with the computer without getting the BSOD?
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Jun 18, 2010
I used the Ovi suite to install the free maps on my E72 which work great but the software itself is very poorly written, too many bugs and problems so i would like to uninstall it and use the PC suite instead. can I now update my phone using the PC suite with it's updater software or do I have to now rely on the Ovi suite.
The reason I ask instead of having two pieces of software is i want to a Vista/XP (two machines) clean install followed by a Ghost DVD so the smaller image the better (plus i dont like to have **bleep** installed on my machine:-)
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Jun 12, 2010
I just updated my mobile phone and all my messages was gone.So I did a restore all my messages and setting and now the phone cannot start.how can I fix this?
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Jun 8, 2010
As I was updating my N900 to the newest firmware, my computer crashed (not because of the install, I was running other hardware intencive programs.) and I'm 100% sure it wasn't finished installing the firmware when it had crashed.
But when my computer crashed the phone seemed to running normally and when it was finished installing it worked fine. Is it possible that it didn't finish?Either way just to be on the safe side, how do I reinstall the update to be 100%?
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Feb 15, 2010
I live in the UK and just found out this update is now available, shall i update? any problems with it? shall i back up?
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Feb 9, 2010
So the update is available for the UK phones and I updated my 5530 to the v.20 firmware. Unlike what most users say that the phone is faster, I dont really find that to be the case. When I startup, it takes awhile longer. Sometimes the wallpaper appears and then disappears and then reappears again with the contacts bar and everything. The problem really seems to be the home screen. Every time I go back to the home screen or click on menu, theres a black line in the center, a flash n nothing happens or a flash n it works. Sometimes, the flash is not there and the menu just opens up. I dont really know how to explain that, but I hope uve got an idea of what i'm saying. I'm wondering if I should soft reset.
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Jul 24, 2010
Got the phone in trade, so no warranty...Phone works perfectly fine before any of this happens. Basically got the nokia software, updated ect. Go to update the firmware and do what the instructions says. It downloads the firmware and starts to install...halfway through says cable disconnected. Clearly it is not, but i do what the instructions says to reconnect it. It tells me to disconnect, take out batter, reinsert usb then battery and then hit retry. Works, but same problem, halfway thought it "disconnects". After trying this about 5 times i give up. I hit cancel. Now the phone is dead, nothing, can't hard reset, can't turn on. NOTHING.Currently have the phone without battery as someone online (googled) had similar situation and he left the phone for 6hours and it magically worked again...i don't think it will work but i have to try...
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Jul 18, 2010
When I click on install option from OVI Suite to update to the latest version, It keeps saying there's no network connection even though my net connection works fine. i tried installing the new version of Ovi Suite by downloading from Nokia Site, even that hangs after a while of installtion progress. Is there a easy way to upgrade or update new Ovi Suite ? Also if I cancel any installation mid way, I am not able to start it again unless I clear all installation files after restarting.this is frustrating to see a simple software upgrade is so cubersome.
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Jul 7, 2010
Today Nokia Ovi Suite has got a minor update. Its a 100 MB upgration to your earlier NOS 2.2.0.241. If i find any new features, i will inform you about the same.After installation, restart is recommended with the following message. Connecting your device to your computer with a USB cable without restarting the computer may lead to serious system problems. It is highly recommended to restart your computer now.If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution.
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Oct 18, 2012
I am from malaysia ~ why i go to my nokia suite , still cannot update my anna to belle ?? no show that i can update ..my product code is 059B899 . how can i update?
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Aug 23, 2011
Yesterday I wanted to update my Nokia E63, I saw there was 2 ways of Updating, 1. Over The Air, but there was no clear definition on how to do that, So I want to the other option, Nokia Ovi PC Suite. The download kept failing but it kept resuming when I tried to download the update again. After the download finished Usually you do not need the internet to install something that you already downloaded (Should Always Be Like That!!) So I thought that and while the update was installing Nokia Ovi PC Suite said something about Cannot Connect To Service, Although My Internet was PERFECT! and I tried to turn on my E63 and it would just vibrate and then turn off. I tried reviving it by leaving the battery out for 5 mins ( I also left it out for 6 hours) And when you turn it on Hold the Green Button Call And the 3 and the *. But none of that works, I wanted to send my phone to Nokia Care through Post But you need the IMEI but How can I do that?
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Mar 11, 2010
we released today new update, Nokia Ovi Suite 2.1.1.1, which contains many critical bug fixes for sync and device updates in Nokia Ovi Suite.We recommend everybody to update their Nokia Ovi Suite into this latest release. Just start update installation, when you see recommended update in Home view notification. Or if you're in hurry, you can also use Tools -> Software updates to immediately check for this new release and start installation.
Our list of improvements in this 2.1.1.1 release:Critical fixes for sync and device updates Critical bug fixes for device software updater in Windows 7 Important fixes preventing repeating calendar entry time shifting in time zones west from GMT Important fixes and stability improvements for contacts sync So hit the install button and give us feedback. Nokia Ovi Suite 2.1.1.1 is also available for download in in our web pages.
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Jun 22, 2010
We released on Monday 21.6. new version of Nokia Ovi Suite, official version is Nokia Ovi Suite 2.2.0.241. Our recommendation for everybody is to update to this latest version. We plan to start web update for existing Nokia Ovi Suite 2.x users during Wednesday 23.6. Keep your installed Nokia Ovi Suite running, you'll see update notification automatically when update is available.- Nokia Ovi Suite 2.2.0.241 is also available for direct download in www.ovi.com/suite web pages Our list for improvements for Nokia Ovi Suite 2.2 release:New, simplified navigation in Nokia Ovi Suite Enjoy your photos and videos in a beautiful full screen view Get free, updated country maps for your device Basic support for Nokia N900 (messaging sync and memory card access not supported by Nokia N900) Microsoft Outlook 2010 sync support, including support for Outlook folders Faster start up and improved proxy support.
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Apr 29, 2010
So this might be a little long winded, but it's just what I've been through so I cant' really condense it down anymore.So a few days ago now (almost a week) I received an SMS from Nokia telling me to update my phone firmware. I then hooked my phone up to my PC, and checked for software updates. I updated OVI Suite to the latest version, rebooted and then checked again. It found the update for my phone and asked if I wished to apply it. Naturally I said yes, it then told me I should backup my phone first, and then asked if I would like to do that now, which I said yes to, and chose to backup everything. It then downloaded the update, applied it, and then asked me to restore my phone, All of which appeared to work fine.A quick look through my phone to check everything and it all appeared normal, My custom theme was there, my facebook app was there, my contacts/photos/music were there. Oh but wait, I was missing my Sudoku game. A little odd, yes, but no worries I got that from the OVI store, I'll just be able to re-download it, because that's why you make purchases from app stores instead of publishers directly.No, apparently not. This game wasn't listed in my "My Stuff" tab in the OVI application. That's ok, I'll just download it from the SMS I was sent originally.
No. Not that either. The SMS link is no longer valid. So at a loss I decide to turn to technical support, I mean after all I have a technical issue I need support with.I e-mail technical support Basically telling them above. Then then ask for a transaction ID, which I have no record of (not sure why not?). I then provide even more information, ask them to escalate, ect. End result is, I don't get my game back. They have no record of me downloading this in the past, and for some reason it isn't available to download anymore.Frustrated, I e-mail the developer/publisher, explaining my situation. They respond promptly (within the hour), providing my with a link and SMS to download the application again, and apologise for Nokia's behaviour. Nice. I've now got my game back things are good again in my world.So with that little story in mind, I raise a few questions. Why was this application not backed up/restored with my phone backup? This seems like a pretty serious bug, especially considering that technical support won't provide download links for games or applications unless you can provide them with information provided by Nokia in the first place ( :s very round about).
My situation is pretty small in the whole scheme of things I guess. But if it can happen to me I guess it can happen to others. So why Nokia can things like this happen? What would have happened if this wasn't a small game, but rather a largish application, with data, that cost lots of money? Sure I could have gone directly to the publisher then as well, but if the purchase was made through the OVI store, what record would they have of me? This centralised store is supposed to handle all of these problems (ie, Steam or Apple App Store). Also how can bugs like this get through the alpha/beta testing of the OVI Suite backup utility? This must surely be considered a critical part of the application.Judging from my response from Nokia thus far, I'm not sure if I'm even expecting a response to this. I guess it should server as a warning to others if they think they can trust this software or even the technical support behind it to back them up in case of issues. My advise? Get a different brand phone.
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Jun 24, 2010
OVI suite can't update the support softare on my N97... it's says "unable to install support software". Any solutions? On the PC I already unistall all Nokia software, used PCSuite Cleaner and cleaned the registry and then reinstall OVI Suite.I don't wont to hard reset the phone, format drive E and reinstall all the software.
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Feb 12, 2012
I live in the uk, with a c7 running anna. I connect my phone to the pc, and the recognizes it, so i go to the update section in nokia suite 3.3.86, it then says my phones current software is 022.014, i click refresh, and it says my phone is up to date, but i know it isnt! I have been looking forward to symbian belle, now its here i cant get it!
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Sep 20, 2011
Software update on phone tells me to go online and get it done there. So I do and it downloads ok, all 272MB of it, but it keeps on disconnecting when trying to install to the N8. The phone switches off and stays off. I leave it for 10 minutes because of a post I seen just to be on the safe side but still nothing.
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Apr 11, 2011
Every time I use the Nokia PC Suite on my pc, I get a msg that I need to update my PC Suite support on my mobile. But when I try to do this, I get the msg "installer already in use" on my mobile. What should I do? And I also have another problem. I downloaded the application "Folder Hider" from Ovi, and it was installed in a folder "Mig Apps". I want to remove it, but it won't allow me. Why is that?
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Feb 21, 2012
I've been trying for hours to update my N8 to Belle with the Nokia Suite installed from Nokia yesterday, but after the screen goes blank I end up in an endless loop of "Connection Lost" and retrying. I kept trying for over three hours yesterday, and again today. So, I tried to install via "Check for Updates" on the phone itself, but this says "No updates". Is there a way around this?
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May 28, 2010
I am trying to update FROM Ovi Suite 2.1.1.1 to the newer version. The download process NEVER ends. 2 screen shot are attached. In the 2nd you clearly see some counter overrun (65518MB / 17MB). I have already: uninstalled; download new version; installed. Same scenario.
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Apr 25, 2010
I have a nokia N97 that I bought in January and now from nothing I can't connect it in my PC (windows vista home premium 32 bits) in the PC Suite mode, so I can't update the software and stuff, my N97's software is 21.2.045, and my Nokia ovi suit is the newest version.
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Jul 11, 2010
Phone: N97mini v11.2.045
ovi suite: 2.1.1.1
everything was working fine until I updated the Ovi Suite to v 2.1.1.245 then phone wouldnt sync anymore. I restore the computer back to the date before the Ovi suite was updated taking it back to v 2.1.1.1. now the phone still wil not sync. any ideas ? (Im syncing with the usb cable). I often get a messege telling me to set my phone to "set my phones usb mode to ovi suite or PC Suite" which I do of course but no success just fails to sync evrytime now. wish I had nevver tryed to update the ovi software now.
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Feb 7, 2012
my product code is 059C5W6, no belle update shown in nokia suite
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Aug 22, 2011
My Nokia C3 firmware version is V7.20 and the new version is V8.63. But when I connect my phone to Nokia OVI suite and try to update my software. Then the message came no update available.
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Feb 29, 2012
I am trying to update my Nokia Maps on an e6 running Belle using Nokia Suite and it just gets stuck on the dialogue "connectting to the map service". is this down at the moment?
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Jan 8, 2012
i cannot update firmware v025.007 via nokia suite
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Oct 9, 2011
I was updating software on my X7 and could not update it cuz of some error, and after that i cant turn X7 on . so now when i press the button to turn x7 on it vibrates, and after 20 seconds vibrates 3 more time and nothing.
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