BB Tour :: Emails Started Disappearing From Handset
Nov 2, 2010
I'm using BIS and within the last couple of months emails have started disappearing off of my blackberry handest. They usually disappear within about 45 minutes of receiving them. I've done a hard reset and I have about 160 MB of memory free but it still keeps happening. I use Outlook to check my email but this happens even if my computer is off so Outlook isn't running.
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May 19, 2010
This might be a dumb question. I want to start receiving emails again to my handset. How do I go about turning that feature back on, so that I can get them? Blackberry Tour 9630 for Verizon. I can't seem to figure it out.
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May 23, 2012
i have had this problem for the longest time and no one seems to be able to help. My gmail mails disappear from my handset after 1 month ( i've indicated 'keep mails forever' under the settings). I hv sufficient memory on device (110450854 bytes).
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Nov 2, 2015
I have a HTC 1, and my emails disappear from my inbox every morning. It does not matter if I have read the email or ignored it, in the morning all of my mail has gone not to be found anywhere. I have tried all of the possible email settings.
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Oct 30, 2010
I have set up my Desire to receive my emails from my ISP (Sky.Com). Although the emails always go to my Desire Inbox, they don't stay there for very long: they simply seem to disappear from the Inbox by the end of the day at the very latest. I can't locate them after that, and I can't seem to find an appropriate command in the settings to prevent my emails from disappearing from the Inbox.
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Jun 25, 2010
Whenever I receive an email on my BBerry and leave it in my inbox and then receive a new email the first email gets deleted (both on my BBerry and on my computer). How can I remedy this? I'm used to using a Pearl and didn't have these issues. This Bold is driving me crazy it's possessed or something!
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Jun 3, 2011
My phone is only storing abnout a weeks emails. I've never had it set to delete or only show so many eamils.Is it deleting them or just displaying only so many? On my old 8520 it had emails going back over a year!
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Apr 23, 2011
i have the BB torch 9800 and im using BIS from zain in jordan. i have issue some time my office email disapper on my laptop. but mail are come for BB. that issue came for sometime. im using exchange 2007 OWA for mail sync.
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Jun 19, 2014
I keep finding that my emails disappear from the inbox on my iPhone. I've just replaced my iPhone 4 (which didn't have any problems with emails) with an iPhone 4s. I get an email and within 5 minutes the inbox empties. I can see it moving up like I've swiped the screen and then cannot find it anywhere.
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Jan 4, 2010
I currently have my BlackBerry Tour configured for three seperate email accounts. The first two are working just fine. I just noticed this this morning that for the third, messages that I have read appear to be disappearing from the device. I've checked in Options and it appears that I have plenty of available space (101680072 bytes free) unless I am misreading what that number represents.
For example, I've read and responded to probably 10 emails from this account today. The emails that I read early this morning no longer show in the inbox, however the sent item for the response that I sent still does. The only items that still appear in the inbox are items that have arrived in the last 2 - 3 hours, anything prior to that, including ALL emails that I have received since setting up the account a few weeks ago are gone. The only thing that is visible for those dates are my sent items.
I had seen another thread in which someone had stated that rebooting by removing the battery might correct the issue but I tried that and it did not. I've included my settings for the email account in question below. I don't use any type of third party sync application, what the heck is going on here and how do I fix it?
General Options
Display Time - Yes
Display Name - Yes
Display Order - Name, Subject
Display Message Header on - 2 lines
Display Message Count - Unread
Display New Message Indicator - Yes
Hide Read Filed Messages - No
SMS and Email Inboxes - Theme Controlled
Seperators - Stripes
Actions
Make PIN messages Level 1 - Yes
Auto More - Yes
Confirm Delete - Yes
Confirm Mark Prior Opened - Yes
Auto Open Newest Message After Removing Device From Holster - After Sound or Vibration
Keep Messages - Forever
Email Settings
Enable HTML Mail - Yes
Download Images Automatically - Yes
Confirm Delivery - No
Confirm Read - No
Send Read Receipts - No
Email Reconciliation
Delete on - Prompt
Wireless Reconcile - Mailbox Wins
On Conflicts - Mailbox wins
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Jun 8, 2010
On my E72 i have my ntlworld.com (outlook express email account), my yahoo and googlemail account. The yahoo and googlemail work fine and the inbox,sent etc emails are as they should be and stay on the phone and on my PC at home when i log in but on my outlook account when i read the emails on my phone they disappear from the inbox (and phone) and are not there when i check on outlook express at home? when i first got the E72 it worked fine and emails i looked at on my phone remained on the phone and were at home on outlook express still?
i havent done anything different? i use this address currently to receive wedding RSVP's and they are disappearing? I cannot beleive i am the only one suffering this.
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Mar 15, 2012
I have a question about my Blackberry Curve 9360.When I check my phone and I have at least one of both an email and a text message, the icons will appear in my top little bar, and of course the message icon and text icon will identify that there is a new text in the icon row below. However, if I go into my inbox before my texts, the new text icon up top will disappear (or go from 2 to 1 new if there are 2, etc), and the notification on my text icon on the bottom will disappear.
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Jan 12, 2012
My emails keep disappearing sometimes minutes after i have received it. The settings have been set to never delete
automatically.
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Jun 20, 2010
ive been reading about this issue with no results, i have an unlocked bb tour from sprint i wanna use on tmobile, everything works, but it doesnt register on the network, so i can use the bbm, i sent the service books, i did everything, i have the data plan, but is still not registering, any help here?
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Aug 13, 2011
Recently I have been getting old deleted emails pushed to my handset. I always the same emails all the time. It is always all the emails from the 7th August 2011. I always delete from handheld and computer, but don't know why it keeps appearing. It happens atleast 3 times a day. Gets a little annoying.
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Jul 13, 2012
I was recently given a curve 8310 and it is driving me crazy! How do I stop my emails from downloading onto my Blackberry - under options there is NO filed to untick!
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May 2, 2010
i took out the memory card and put it in my pc and it wont like pick it up. i've put it in my computer before to put music and stuff on it. but i wanted to delete some stuff on it and if i do it thru my fone it takes too long going thru everything but nothing happens when i plug it into my pc, yet my tour can read it
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Sep 7, 2010
I didn't realize the contacts from my e-mail were synchronized with my BB. I deleted contacts in my e-mail and to my surprise it deleted the contacts from my BB as well. Is there anyway to restore just the missing contact information from the handset? If not, is there any hope of restoring these contacts?
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Jun 8, 2010
Recently got my hands on a unlocked 9630 from a Sprint buddy. Everything works browser, txt, MMS, calls, even my weather app. Just every time I try to log into Facebook, it tells me "Could not connect because a data service is not available. Please try again later. If this continues, contact your service provider for support".I came from a Tmo BB Curve so the service was already there. I re-registered on the BB network, resent the service books from the web and from my phone, did hard re-starts, went online to My Tmobile and updated the IMEI. I uninstalled the app from the phone, performed a hard reset, then reinstalled the app from the Blackberry App Store.
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May 13, 2010
has always worked fine, i view on the phone and they stay til i either delete or view on my computer. but today they have just started vanishing from my phone after i recheck my mails and when i go onto my laptop they are not there at all. I've checked and its still set to ask me before it deletes but it is and i cant find out whats happening . I've not changed any settings either . it just started of its own accord. help please as I've lost some important mails already.
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Dec 2, 2011
I started the contract in November 2011 with a Torch 9860.I had numerous problems with the phone freezing and randomly losing data such as texts, call logs and emails. In 9 months I've had 5 phones and 1 sim card change, 2 weeks ago BT changed the handset to a Torch 9810. The phone has worked fine till Friday when it started doing funny things like randomly receiving texts which were from old conversations. On saturday afternoon it lost all data by way of texts, call logs and emails that were over 24 hours old and in the last hour has lost everything over 6 hours old.I have all calls, texts and emails going into the messages list and have that set to save everything for ever so I can chose when to delete information.As I;m a consultant I need my call logs, texts and emails to work out my billing so this really is a pain.
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Dec 9, 2011
Today my phone started reading my emails out loud as they arrived. I don't think I changed any settings, but I can't make it stop! I have tried pulling my battery and it still happens when it's set to silent.
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May 11, 2010
One of our employees has a Verizon Wireless Blackberry Tour. It has the latest software, A5.0.0.591. All of the calls remain in his "call log" under the call log icon, which is good. But intermittently, calls will be missing from the list that appears when he hits the green send key. What is up with this? Is it a separate list? The calls will be there in the morning, and then sometimes later in the afternoon they'll be gone.
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Aug 19, 2011
I had to wipe my Blackberry because of a camera problem. I had everything backed up in Blackberry Desktop Manager. None of my emails or MMS's were restored when I connected my Blackberry again to restore all of the data.
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May 14, 2010
When i delete an email on my blackberry in my gmail account - it does not matter whether i choose 'on mailbox and handheld' or 'on handheld' - the email does not delete itself. It is still sitting there in my list of emails but now it says (0 Items) in the header and has one of the gold stars next to it (the kind you usually select to add when an email is important) and i can no longer open the email.I have tried everything in the options menu including:-Trying to delete the message again- Remove star- Move to inbox-Reconcile nowbut nothing happens. I even deleted this email address off of my blackberry and re-added it and still nothing
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Oct 19, 2011
After the RIM server problems last week and several long technical help calls to and from Sprint, my 3 email addresses have been reactivated (several times). However, I continue to receive every email in duplicate, which is better than not receiving at all but would like to resolve this minor problem.
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Mar 27, 2010
I just ended my contract with Verizon, got a new phone (not a BB), activated it and then realized after that I had no way to access any new e-mail that came in to my vzw.blackberry acct after shutting it down.How can I do that.
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Feb 5, 2012
My bb tour 9630 won't send or receive emails and bbm. The phone sill works. Services Status tells me I am not connected but I can't connect. It stopped working yesterday.
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Oct 28, 2012
Since late September, most of my gmail personal email messsages cannot be deleted. Can see no logic to those that do delete. No problems for two previous years and no problem with the business emails under separate name. Have verified they are not saved. Have tried usual processes, one by one delete, all prior delete, etc. Can delete on computer, but still appear on the Blackberry. (Tour 9630/no new apps or downloads during this time/ pretty basic phone and email usage, and no prior problems relating to this issue.) Have already checked prior entries on this forum. Either not applicable, or had no impact on the problem.
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Feb 19, 2012
my mom gave me her blackberry tour when she upgraded and I had it unlocked.so I could use it for my move to Dubai.In Canada, I was able to use voice, SMS, access email and BBM via FIDO.I could not see any internet icon so I didn't have any data plans.It was all pre-paid.I had a TOUR from work previously and was able to access voice, SMS, internet, BBM....is this the difference between blackberry enterprise (which I assume is available only for businesses) vs the Blackberry Services (Email or Social Networking) for personal use? When I moved to Dubai, I pulled the FIDO sim card and obtained a du sim card (yes "du").I then paid for and activated my blackberry services (email / BBM) however when I tried to set up my email account, I got a "Your device had a problem connecting to the server" error.I tried pulling the battery, registering through Advanced Option, Host Routing, registering online at du.blackberry.com and when I try to register there, I get the message that says my device cannot be registered and to try and register through advanced options and if that doesn't work contact my wireless provider.
Someone from their technical support got back to me and said that my blackberry service is associated with my previous wireless provider (FIDO) and that I had to call FIDO to get the PIN released.I did that and FIDO said it was released.I've tried repeating the previous steps for registering / setting up email and I'm still getting the same errors. Initially when I got the du sim card, they activated a blackberry social account for me and this was not what I wanted so they deactivated it.I wonder if somehow my device is actually registered with du, but on the wrong plan.so this is why I can't access the email / bbm service.
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Feb 24, 2010
Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.
I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.
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