BB Tour 9630 :: Calls Disappearing From Log Under "green Send Key"
May 11, 2010
One of our employees has a Verizon Wireless Blackberry Tour. It has the latest software, A5.0.0.591. All of the calls remain in his "call log" under the call log icon, which is good. But intermittently, calls will be missing from the list that appears when he hits the green send key. What is up with this? Is it a separate list? The calls will be there in the morning, and then sometimes later in the afternoon they'll be gone.
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Jun 24, 2011
I can send and received messages but can not send or receive phone calls. i notice at the top right hand corner of the screen there is something that looks like a golf tee and next to it is the word OFF I have not been able to use the phone for a couple of days because i lost the charger - i have new charger and the phone is now fully charged.
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Jan 4, 2010
I currently have my BlackBerry Tour configured for three seperate email accounts. The first two are working just fine. I just noticed this this morning that for the third, messages that I have read appear to be disappearing from the device. I've checked in Options and it appears that I have plenty of available space (101680072 bytes free) unless I am misreading what that number represents.
For example, I've read and responded to probably 10 emails from this account today. The emails that I read early this morning no longer show in the inbox, however the sent item for the response that I sent still does. The only items that still appear in the inbox are items that have arrived in the last 2 - 3 hours, anything prior to that, including ALL emails that I have received since setting up the account a few weeks ago are gone. The only thing that is visible for those dates are my sent items.
I had seen another thread in which someone had stated that rebooting by removing the battery might correct the issue but I tried that and it did not. I've included my settings for the email account in question below. I don't use any type of third party sync application, what the heck is going on here and how do I fix it?
General Options
Display Time - Yes
Display Name - Yes
Display Order - Name, Subject
Display Message Header on - 2 lines
Display Message Count - Unread
Display New Message Indicator - Yes
Hide Read Filed Messages - No
SMS and Email Inboxes - Theme Controlled
Seperators - Stripes
Actions
Make PIN messages Level 1 - Yes
Auto More - Yes
Confirm Delete - Yes
Confirm Mark Prior Opened - Yes
Auto Open Newest Message After Removing Device From Holster - After Sound or Vibration
Keep Messages - Forever
Email Settings
Enable HTML Mail - Yes
Download Images Automatically - Yes
Confirm Delivery - No
Confirm Read - No
Send Read Receipts - No
Email Reconciliation
Delete on - Prompt
Wireless Reconcile - Mailbox Wins
On Conflicts - Mailbox wins
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Jun 7, 2010
I'm travelling overseas soon and will have the $40 Sprint add-on data package. I don't want to receive phone calls - especially from people who don't know that I'm out of town.What is the best way of making all of these calls go to voicemail automatically?
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Jan 14, 2010
I added my friends PIN but it doesnt seem to be going thru to her.... why?
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May 12, 2010
If its not one thing its another with this very sad sad device.Send option majically disappared from my menu ,any ideas how make it re-appear so I can send emails?
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Feb 17, 2010
is there any possible way to set or add an app so that my bb tour can send sms messages over 160 characters? i have heard it should let you as long as you send to people that have the same verizon carrier as you but it will not work for me?
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Jun 10, 2010
Two-three days ago I could send emails new, reply to older ones, etc,Today my Tour just will not send new emails. I can reply to older ones...I cn SMS and MMS.When I try to send...The only option offered is to "save as draft" and when I do...the email address is wiped or missing.
I'm on OS 5 Verizon.
I haven't changed any settings recently. I've pulled the battery several times.
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May 24, 2012
I am receiving an error message when I attempt to sms which reads: Invalid mandatory information. I am able to receive text messages, e-mails and BBM, I just can't send SMS.
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Jan 3, 2010
I downloaded berrybuzz about a month ago and everything has been working great untill two days ago. Now the LED doesn't light up at all.I have tried battery pulls and that doesn't work. Any ideas. My next thing is to delete the app and redownload it.If someone else has an other idea that would be great.
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Mar 7, 2010
Every time I try to send one, it goes to pending for a short time (occasionally flashing the "sending" symbol but only for about half a second) and then shows the big "X" along with "Retries exceeded" or something like that.
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Jun 5, 2010
For some reason i don't have the option to "send" email anymore. I can compose them but the "send" option is gone. Does anyone know how to get this back or what has happened.
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Jul 12, 2010
I just got the phone, when i send a message, I send it to all messages I have in inbox. I mean I cant have like all messages separetly, they all go to 1 message like a chat and I cant answer to just 1 person. I saw some videos that send me to options, sms and email inbox, but I dont have that option. What can I do plz help me.
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Jan 2, 2010
So I just upgraded to 5.0 and I noticed if I go into my address book, and click the blackberry button and select send SMS to someone it pulls up a blank sheet but no text bar and sometimes it brings me to Messages.
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Jan 19, 2010
ive had two people tell me that they were hearing an echo/repeat of what they were saying on their end of the phone, and i heard it once on my end. Not sure whats going on here, but what can i do to resolve this issue. I need a phone that is reliable and not causing people to hang up/get frustrated because its echoing on them and making it hard for them to understand me.
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Apr 8, 2010
All the sudden my tour running 5.0 started making this weird polyphonic music sound after my phone rings or when I end a call.What the **** is this? How do I turn it off?
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Sep 5, 2010
For today I have not had a signal at all in my house. I have never had a problem before with my Tour but today has been the worst. I cannot receive or make calls, send or receive emails or text messages. I have reset everything and even did the *228 thing but nothing. I have to drive around the block to make a phone call. Any advice for me besides throwing it out the window?
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May 13, 2010
Im going to South Africa on the 29th and I was wondering if there was anyway to get cheap calls back to the US? I set up the Verizon international data plan so I was wondering if Skype or Google Voice are options? I just dont feel like paying $3/minute
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Aug 20, 2010
When I make a phone call a weird symbol comes up in the right hand corner of my tour. It's black with 5 plus signs going diagonally (right to left). Anyone know what this means? I've been searching all day and can't figure it out
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Aug 15, 2010
I've never had a problem before, and now out of the blue it restarts itself every time I try to send out a text. This is highly annoying and inconvenient and I really have no clue how to stop it. My trackball is also jammed, but I don't think they're related at all.
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Apr 25, 2010
Tour 9630 Telus, Out of the blue I am not able to open blackberry messages (they are received fine) and I cannot start a new conversation with a contact. When I click on the contacts name nothing happens, if I try to "open chat" nothing happens. The only way to send a message is to "Broadcast Message". I have no problems with email or SMS.
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Jun 9, 2010
I use the Tour on the Verizon network. This morning I went to start a new email and usually I type the first letter and all contacts starting with a letter J for example will come up - - But nothing comes up! I checked my phonebook and all contacts are in there like normal, but my email won't pick any up. I can type the whole name of a person I want to email and it's not linking it to my contact list/phone book like normal.
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Apr 15, 2010
Since upgrading to the 5.0 software I no longer have the option to send media via bluetooth. Can anyone provide guidance on how to get this feature back?
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Apr 30, 2010
I've owned my phone for 8 months and I'm having ISSUES. This thing has been babied all over the place, so I want an expert opinion on what others think might be the problem...and if I should get a replacement phone.
I've had trackball issues with the phone since Day 1, but they weren't so miserable that I couldn't live with it, so I kept the phone. The phone has been pretty great: beautiful screen, fast, etc. etc.For the past month, I've had issue with:
1. Signal - Drops ALL THE TIME now
2. Dropped calls - Often
3. Browser "can't render page" messages when trying to surf the web
4. Hourglass of death
5. White screen
6. Screen freeze
7. Delayed delivery of push email
8. Trackball goes left, when I try to push it right, and vice versa (I even cleaned it)
I called Sprint and after much back/forth, they suggested I get the trackball replaced. I reminded them that won't solve all the other problems, so now they'll send me a replacement ("refurbished") phone instead.Does my phone need replacing or is there something else I can do to fix the above problems?And please don't say "hard reset" - not only has it already been done, but what phone requires so many hard resets in less than a year?
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Apr 23, 2010
For the last 2 weeks, I've been receiving a call from a "private number." The calls come at either 10 or 11 AM and also at 2 or 3 PM like its happening on the hour. They are disconnected from the other end after 3 seconds...there is no one on the line, nothing computerized, no static, nothing. Anyone else having these issues? I have the latest VZW software fwiw.
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Jul 15, 2010
I have my sound on "Loud (Active)" as I always do and then all of the sudden it stops making any sounds or chimes when I receive calls, emails, texts or facebook notifications.My calls and ect.are still coming thru, but just completely silent.I have to look at my screen to see I have a call coming thru and wait for the little red light at the top to see if I have any text messages and whatnot.Does anyone know why this could be happening?Now during the workday I will probably end up missing important phone calls and playing phone tag with people.Any help would be appreciated
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Jan 31, 2010
My cousin (she has a Samsung Gravity) was saying we can share files through bluetooth? I remember doing it on my Sidekick, but now I can only receive files, not send?
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Jul 4, 2010
Which would you all prefer?
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Jul 13, 2010
I am new the blackberry and I have a Tour. I have tried to set up the notification settings such that the email is silent and the phone calls are on vibrate- is there a way to do that?
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Apr 3, 2010
Why does my messages icon take me to a missed calls list and not my SMS messages? To get to SMS I have to "view folders". Please tell me there is a quicker way.
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