BB Tour 9630 :: Email Messages Disappearing From Phone
Jan 4, 2010
I currently have my BlackBerry Tour configured for three seperate email accounts. The first two are working just fine. I just noticed this this morning that for the third, messages that I have read appear to be disappearing from the device. I've checked in Options and it appears that I have plenty of available space (101680072 bytes free) unless I am misreading what that number represents.
For example, I've read and responded to probably 10 emails from this account today. The emails that I read early this morning no longer show in the inbox, however the sent item for the response that I sent still does. The only items that still appear in the inbox are items that have arrived in the last 2 - 3 hours, anything prior to that, including ALL emails that I have received since setting up the account a few weeks ago are gone. The only thing that is visible for those dates are my sent items.
I had seen another thread in which someone had stated that rebooting by removing the battery might correct the issue but I tried that and it did not. I've included my settings for the email account in question below. I don't use any type of third party sync application, what the heck is going on here and how do I fix it?
General Options
Display Time - Yes
Display Name - Yes
Display Order - Name, Subject
Display Message Header on - 2 lines
Display Message Count - Unread
Display New Message Indicator - Yes
Hide Read Filed Messages - No
SMS and Email Inboxes - Theme Controlled
Seperators - Stripes
Actions
Make PIN messages Level 1 - Yes
Auto More - Yes
Confirm Delete - Yes
Confirm Mark Prior Opened - Yes
Auto Open Newest Message After Removing Device From Holster - After Sound or Vibration
Keep Messages - Forever
Email Settings
Enable HTML Mail - Yes
Download Images Automatically - Yes
Confirm Delivery - No
Confirm Read - No
Send Read Receipts - No
Email Reconciliation
Delete on - Prompt
Wireless Reconcile - Mailbox Wins
On Conflicts - Mailbox wins
View 14 Replies
ADVERTISEMENT
Jul 12, 2010
I just got the phone, when i send a message, I send it to all messages I have in inbox. I mean I cant have like all messages separetly, they all go to 1 message like a chat and I cant answer to just 1 person. I saw some videos that send me to options, sms and email inbox, but I dont have that option. What can I do plz help me.
View 8 Replies
View Related
Aug 23, 2010
I am having the same issue described in the overview of article KB11172, and have tried all the solutions listed there, but to no avail. The odd thing is, I have 4 9630s connected to my BES, and 2 are working fine, and 2 are not able to receive the emails. How could this be? Something on the handhelds?
View 3 Replies
View Related
Feb 26, 2010
Can I set up my Tour 9630 to auto-forward SMS Text messages to my email account; or, barring that, set it up where my email is notified that I have an SMS Text message on my BB?
View 3 Replies
View Related
Jul 16, 2010
How many messages can the tour hold? And i have a 2 gb card does that fill with messages when my phone is full i send and receive about 1500 a day.
View 6 Replies
View Related
Jan 27, 2010
My girlfriends Tour will not forward a sms as an email.She can forward emails, just not text messages. She is running .61 and has had the phone since Christmas.
View 5 Replies
View Related
Mar 9, 2010
I use gmail for my email accounts and there are times when I try and delete and email from my bb using the delete and/or the delete from handheld and on the server function.but the email doesn't delete from the handheld. Is there a reason for this?
Rick Williams
BB Tour 9630
View 7 Replies
View Related
Apr 14, 2010
Updated my Blackberry software to v5.0 on my Tour 9630 and now I'm missing my AOL email folder. Now receiving my emails in my messages folder. Does anyone have a solution to getting my AOL email folder back and getting my emails sent there as well. I've tried a couple things with no luck!
View 4 Replies
View Related
Jun 10, 2010
So this all started about two weeks ago. Every time i get a mms message from someone i get it first about 5-10 min after they send it, then again about 1-3 hours after they sent it. Ive tried several battery pulls, with no luck. Im running 5.0.0.591 (I know it has problems, but I couldnt get the Sprint upgrade figured out )
View 4 Replies
View Related
May 11, 2010
One of our employees has a Verizon Wireless Blackberry Tour. It has the latest software, A5.0.0.591. All of the calls remain in his "call log" under the call log icon, which is good. But intermittently, calls will be missing from the list that appears when he hits the green send key. What is up with this? Is it a separate list? The calls will be there in the morning, and then sometimes later in the afternoon they'll be gone.
View 8 Replies
View Related
Apr 3, 2010
Why does my messages icon take me to a missed calls list and not my SMS messages? To get to SMS I have to "view folders". Please tell me there is a quicker way.
View 7 Replies
View Related
Jul 1, 2010
hello, I just upgraded my phone to the .732. Everything went smoothly during the upgrade, ever since then I have been having trouble with receiving text messages and MMS messages. I have gone to 3 sites for free ringtones have sent the ring tones to my phone, I have not received anything. I also have setup google voice and I am not getting any text messages from people tht text my google voice number.
View 4 Replies
View Related
Oct 3, 2012
I am unable to setup my gmail account because I don't see the 'I want to create or add an email address' option button in the email setup screen..The setup screen only displays 'I want to use a work email account with a BlackBerry Enterprise Server'
Is there a way to add the 'I want to create or add an email address' to the email setup screen.?Do I need to flash the os? how do I do that?
View 6 Replies
View Related
Oct 25, 2011
Basically we have set up new business e-mails through our IT guyonce I have read email message I have received on the device they seem to disappear a few hours later. I am not deleting them on my device or PCi can still view the messages i have sent
View 1 Replies
View Related
May 21, 2010
My company is moving all web mail services to webos. Therefore I cannot connect to my company email using my blackberry. Is there a way to automatically forward the messages off an HTC Touch to my Blackberry so that I dont have to carry two phones (the one I like and the one that I need for email)?
View 7 Replies
View Related
Jun 7, 2010
I'm travelling overseas soon and will have the $40 Sprint add-on data package. I don't want to receive phone calls - especially from people who don't know that I'm out of town.What is the best way of making all of these calls go to voicemail automatically?
View 8 Replies
View Related
Aug 6, 2010
I've entered a pre-paid SIM card and can't read the phone book on my TOUR, i dont even have the option to retract them from the card to the phone when i go to the menu. Although I can make and receive calls with no problem.Did u guys have to do something special prior to entering the card?
View 7 Replies
View Related
Jan 29, 2010
I have noticed my phone has been freezing a few times the past week or two and didn't think much of it until some friends with the tour complained about the exact same thing (Phone freezing randomly but just within the past week or two). Has anyone else noticed this?
View 14 Replies
View Related
Feb 3, 2012
I am on vodafone and my desktop email provider is talktalk. Problem is; I can receive but not send emails and the emails I do get seem to fade away suddenly.I have the social hub whatsit, Gmail and in the accounts section I have 360.com alonside talktalk. I am getting 2 lots of emails therefore side by side as it were.I get a 'cannot connect' message when I try to send.It may be that the phone is not set up correctly but the salesman told me it would auto connect.I would be happy just to have one mail source I could send and receive on but would like to keep talktalk on desktop if possible.
View 2 Replies
View Related
Jan 18, 2010
I just got a new tour from verizon to replace my original tour that had trackball issues. I did the device switch with DM and everything seemed to copy over just fine with one exception. I keep getting new messages (both email and sms) and the top bar is showing that I have 6 new messages but they are not actually showing up in my messages.
View 9 Replies
View Related
Jul 13, 2010
I am new the blackberry and I have a Tour. I have tried to set up the notification settings such that the email is silent and the phone calls are on vibrate- is there a way to do that?
View 3 Replies
View Related
Jan 9, 2010
I can see everything the group does but noone sees me.They were able to see my messages before I did a software upgrade to version 4.7.1.61. I've done a couple of battery pulls and they are not working.
View 6 Replies
View Related
Jun 6, 2010
I have an envelope that indicates I have two new messages but I do not. I verified all my message were read, non unread. I did a battery pull twice and it still will not go away.
View 6 Replies
View Related
Jan 1, 2010
I have my Tour set to delete messages after 15 days. I just noticed that they're not deleting. I've noticed that emails stick around for a month or so before being deleted, but SMS don't delete. It's been set to 15 days since I got it in September, and I still have every SMS sent/received on it
Is this a known bug? Is there a fix for it other than hope it's fixed in the next OS release?
View 11 Replies
View Related
Jan 3, 2010
I downloaded berrybuzz about a month ago and everything has been working great untill two days ago. Now the LED doesn't light up at all.I have tried battery pulls and that doesn't work. Any ideas. My next thing is to delete the app and redownload it.If someone else has an other idea that would be great.
View 4 Replies
View Related
Mar 20, 2010
I have recently been on the phone with sprint and i have not been able to receive any messages sms, mms, from att users everyone else is fine this seemed to happen after my number was ported over this week i am a new customer with sprint and the number i had ported over was used from boost that i was running my 8350i with my att friends and family can get my messages but i cannot get theirs anybody else having this problem the advanced tech support for bb at sprint did a master reset and gave me some ## number to enter and th press the call button and had me re-enter two number one being mine and the other with the network this still did not resolve anything i still can not receive any messages and my case is pending wondering if anybody can let me know what might be causing this my phone is only like a week old
View 8 Replies
View Related
Apr 2, 2010
I searched other topics and clicked the "similar threads" crackberry offered but couldn't find anything that addressed this. I'm running OS 5 (.419, though I have a friend with me who is running the latest Verizon official and duplicates the same annoyance).
When I receive an SMS text message, the LED blinks as it should. But when I open it, it will continue to blink until I either respond or back out of the message. It's a minor annoyance I know, but does anyone have a fix for this?
View 10 Replies
View Related
Feb 17, 2010
is there any possible way to set or add an app so that my bb tour can send sms messages over 160 characters? i have heard it should let you as long as you send to people that have the same verizon carrier as you but it will not work for me?
View 10 Replies
View Related
Jan 30, 2010
For some reason when I send a text message it says pending *there is a box next to the message* I check it & still says pending. I can receive them - my husband received all mine hours later. I'm assuming something with a connection - but can't seem to find it.
View 4 Replies
View Related
Jan 26, 2010
I was wondering if upgrading your OS will delete all of your text messages, including those that you marked as saved?
View 7 Replies
View Related
Feb 28, 2010
My BB Tour 9630 is showing 1 message unread. However I can't find the message. Also next to the number 1 is an icon I don't recognize. It looks like two small 0's connected by a line. Does anyone know how to clear?
View 5 Replies
View Related