BB Tour :: Cannot Access Emails / Internet Or BBM
Feb 19, 2012
my mom gave me her blackberry tour when she upgraded and I had it unlocked.so I could use it for my move to Dubai.In Canada, I was able to use voice, SMS, access email and BBM via FIDO.I could not see any internet icon so I didn't have any data plans.It was all pre-paid.I had a TOUR from work previously and was able to access voice, SMS, internet, BBM....is this the difference between blackberry enterprise (which I assume is available only for businesses) vs the Blackberry Services (Email or Social Networking) for personal use? When I moved to Dubai, I pulled the FIDO sim card and obtained a du sim card (yes "du").I then paid for and activated my blackberry services (email / BBM) however when I tried to set up my email account, I got a "Your device had a problem connecting to the server" error.I tried pulling the battery, registering through Advanced Option, Host Routing, registering online at du.blackberry.com and when I try to register there, I get the message that says my device cannot be registered and to try and register through advanced options and if that doesn't work contact my wireless provider.
Someone from their technical support got back to me and said that my blackberry service is associated with my previous wireless provider (FIDO) and that I had to call FIDO to get the PIN released.I did that and FIDO said it was released.I've tried repeating the previous steps for registering / setting up email and I'm still getting the same errors. Initially when I got the du sim card, they activated a blackberry social account for me and this was not what I wanted so they deactivated it.I wonder if somehow my device is actually registered with du, but on the wrong plan.so this is why I can't access the email / bbm service.
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Aug 13, 2011
I have not been able to access the internet with my BB Tour since Monday. Internet service is available - 1XEVT is displayed on screen. I get an error that reads, "Unable to connect to the internet, please try again later. If the problem persists please contact your service provider".
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Sep 12, 2011
i recently downloaded an app and today i deleted it, it then rebooted. when it restarted it came up on the screen " uncaught exception: application net_ rim_bb_ messaging_app(60) is not responding; process terminated " and give me the option to press ok but wont do anything . the screen has frozen and i have emails and messages and it wont let me into them. There is also a new envolope box in between the where you recieve your emails and messages and it has a yellow envolope at the bottom of that. i've tried taken out the battery and restarting it but it does the same thing. it will let me in to everything but the things i need internet for as well
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Jan 30, 2010
Is this possible if so how?
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Jan 17, 2010
I have been receiving the following notice on my tour: "you are attempting to open a secure connection, but the server's certificate is not trusted." The weird thing is it happens when the phone is sitting ideal and not in use
When I view the certificate it looks like the phone is trying to contact google.com.
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Jan 21, 2010
I am having a huge issues with my e-mail/internet and text messaging capabilities with my tour plus the phone constantly shuts off. I am on my 3rd tour (2nd replacement phone). This issue started about 4-6 weeks ago w/my first tour, it was replaced then the second one started randomly shutting off, then I am now on tour #3 and am having major issues:I'm not able to get a signal to receive phone calls, text messages or e-mails and today while I was at work (same spot for the last 6 months -- haven't moved and never had an internet/signal problem before) when I got out of work I had 18 e-mails, 16 text messages, 2 missed calls and my battery was practically drained and dying (which by the way under mobile connections and mobile network if I put it on 1VEX it can never find a signal or is always searching for a signal whereas if I put it as Global it can find a signal).I got this phone because I'm an avid overseas traveler and I need a phone w/me when I leave however this is causing a lot of frustration and annoyance.I've done everything to all devices:hard pull, complete hard drive wipe, updated service books, turned mobile networks on and off, made sure I had the most up-to-date software available NOTHING works.any suggestions?
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Apr 5, 2010
Does the 5230 have the functions to access my wireless router?It would be nice to be able to access the web and such when home to download stuff at high speed over my cable internet.
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Mar 21, 2010
What app is the best way to browse the internet on blackberry? Surfing the web is horrible on my Tour. I love everything about my blackberry except surfing the net. I play with my wife's iphone and the internet is night and day. I know that the internet will never be as good as the iphone, but it would be nice to surf websites a little better on the blackberry. Is there a great internet app? Regular blackberry internet app is not that great. Some would say if I want to surf the web then get an iphone, but I am addicted to my blackberry. Love the superfast email, and BBM. Does anyone really use their blackberry for surfing the internet?
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Dec 10, 2011
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
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Dec 6, 2011
I recently deactivated my Blackberry Bold 9000 (v4.6.0.304 operating system) from AT&T since I ported my cell phone number to US Cellular who had better coverage in my region. I'd like to continue using my Blackberry Bold 9000 as a free wi-fi only internet access device and install the Google Voice app so my kids could text message and make phone calls via the Google Voice app and phone's wi-fi connection. While my BB Bold is able to connect to our home wi-fi network like in the past it doesn't successfully connect to the internet and gives me the following message: "Unable to connect to the internet, please try again later."
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Aug 19, 2011
I had to wipe my Blackberry because of a camera problem. I had everything backed up in Blackberry Desktop Manager. None of my emails or MMS's were restored when I connected my Blackberry again to restore all of the data.
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May 14, 2010
When i delete an email on my blackberry in my gmail account - it does not matter whether i choose 'on mailbox and handheld' or 'on handheld' - the email does not delete itself. It is still sitting there in my list of emails but now it says (0 Items) in the header and has one of the gold stars next to it (the kind you usually select to add when an email is important) and i can no longer open the email.I have tried everything in the options menu including:-Trying to delete the message again- Remove star- Move to inbox-Reconcile nowbut nothing happens. I even deleted this email address off of my blackberry and re-added it and still nothing
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Mar 31, 2010
I just upgraded to the new official VZW 5 OS, and the only evidence I see of PTT is in the options... there is a "PTT Options" menu. I can set it to enabled, but I don't see any apps to use it, and I can't set it as a convenience key. Do I need to add PTT to my account or something?
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Oct 19, 2011
After the RIM server problems last week and several long technical help calls to and from Sprint, my 3 email addresses have been reactivated (several times). However, I continue to receive every email in duplicate, which is better than not receiving at all but would like to resolve this minor problem.
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Mar 27, 2010
I just ended my contract with Verizon, got a new phone (not a BB), activated it and then realized after that I had no way to access any new e-mail that came in to my vzw.blackberry acct after shutting it down.How can I do that.
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Feb 5, 2012
My bb tour 9630 won't send or receive emails and bbm. The phone sill works. Services Status tells me I am not connected but I can't connect. It stopped working yesterday.
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Oct 28, 2012
Since late September, most of my gmail personal email messsages cannot be deleted. Can see no logic to those that do delete. No problems for two previous years and no problem with the business emails under separate name. Have verified they are not saved. Have tried usual processes, one by one delete, all prior delete, etc. Can delete on computer, but still appear on the Blackberry. (Tour 9630/no new apps or downloads during this time/ pretty basic phone and email usage, and no prior problems relating to this issue.) Have already checked prior entries on this forum. Either not applicable, or had no impact on the problem.
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Apr 24, 2011
How do I access and type events into my calendar on the Blackberry desktop manager?
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Oct 17, 2011
I am unable to access my browser and get the following message "Unable to connect to the selected Mobile Data Service, please try again later.
If the Problem persists please contact your administrator." I have pull the battery out for 1min and rebooted. Resent service books.
and gone into Options -->advanced system setting --> host routing Table --> enter --> register. I received the email through from blackberry, went back into the browser and I still get the above message.
p.s the problem has occurred since RIM went down last week?
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Sep 20, 2011
I can't access my app world account. Unable to update the software. Have tried and nothing happens. Been this way for days and can't get any help from my carrier.
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Jul 27, 2011
I cannot access my email settings because I can't remember my login and password. How do I find out what it is or how do I change it?
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Sep 11, 2011
Is it necessary to have BIS to access emails, will only Data Plan from Mobile Provider would be sufficient.
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Sep 17, 2012
Basically I can't access my emails - the star/asterisk sign shows up on the menu to show that new messages have come in (and I know they have because I can see them on my laptop) but when I click any of the email icons (the general 'Messages' one, or the two separate email accounts I have) they just take me to text messages rather than email messages.
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Mar 12, 2012
When reviewing emails on my iPhone and let's say I only selected pull in the 50 latest emails, there use to be a button where I could request pulling in more emails. Did that go away with ios 5.1?
Info:
iPhone 4S, iOS 5.1
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Mar 5, 2010
Searched around for a bit, and most threads on this topic seem to be related to using BES.I had a Curve up until last week. When I delete messages in Outlook on my PC (standard POP mailbox, not Exchange), they would usually disappear from my BB within 30 minutes. Now I upgraded to a Tour last week and this is not happening, I have to delete in both places. I'm sure it is just a simple setting I am missing but can't find where it should be. I do have the reconciliation: on conflicts: set to Mailbox wins.
Other then this, really enjoying the Tour. I'll be going overseas next month so we'll see how well Verizon handles that.
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Apr 2, 2010
I'm A Bit Confused, I Did A Battery Pull And It Loaded Up And Everything, I Just Wasn't Connected To BIS. If Someone Was To Send Me An Email, Say From A @Yahoo Email Address Would I Receive It? Or Would I Have To Be Connected To BIS To Receive Emails? I Have A @vzw.blackberry.net Email Address.
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Apr 1, 2010
My 9630 does not save my incoming email messages for more than a day or so. What am I missing.All my sent items show up in the mailbox but nothing from previous days for incoming.Is this a setting I am missing? I noticed a "on conflict mailbox wins" should this be changed to handheld wins?
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May 19, 2010
This might be a dumb question. I want to start receiving emails again to my handset. How do I go about turning that feature back on, so that I can get them? Blackberry Tour 9630 for Verizon. I can't seem to figure it out.
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Jan 12, 2010
I have 3 email accounts hooked up to my blackberry. I really only want my school and gmail emails to come through to my phone and would like my hotmail account (spam/misc. account) to only be accessible when I go into the actual email account, and not get 100 emails an hour from it. Is this possible?
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Jan 24, 2010
I spent 4 hours on the phone today with Verizon trying to figure out why only certain emails come to my device. I've updated the service books, tables, deleted my email account, created a new one, books and tables again, pulled the battery, everything. Nothing seems to work.I was getting all my emails last week and over the weekend I've just started to get only a few (call it 2/7 on average). Can anyone help me with what is going on?! This is very frustrating and the Verizon guys are about as helpful as rocks.
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Nov 2, 2010
I'm using BIS and within the last couple of months emails have started disappearing off of my blackberry handest. They usually disappear within about 45 minutes of receiving them. I've done a hard reset and I have about 160 MB of memory free but it still keeps happening. I use Outlook to check my email but this happens even if my computer is off so Outlook isn't running.
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