BB Tour 9630 :: Unable To Receive All Emails

Jan 24, 2010

I spent 4 hours on the phone today with Verizon trying to figure out why only certain emails come to my device. I've updated the service books, tables, deleted my email account, created a new one, books and tables again, pulled the battery, everything. Nothing seems to work.I was getting all my emails last week and over the weekend I've just started to get only a few (call it 2/7 on average). Can anyone help me with what is going on?! This is very frustrating and the Verizon guys are about as helpful as rocks.

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BB Tour 9630 :: Email - Not Able To Send New Emails - Only Able To Receive And Reply

Jun 9, 2010

I use the Tour on the Verizon network. This morning I went to start a new email and usually I type the first letter and all contacts starting with a letter J for example will come up - - But nothing comes up! I checked my phonebook and all contacts are in there like normal, but my email won't pick any up. I can type the whole name of a person I want to email and it's not linking it to my contact list/phone book like normal.

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BB Tour :: 9630 Unable To Send Or Receive Calls?

Jun 24, 2011

I can send and received messages but can not send or receive phone calls. i notice at the top right hand corner of the screen there is something that looks like a golf tee and next to it is the word OFF I have not been able to use the phone for a couple of days because i lost the charger - i have new charger and the phone is now fully charged.

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BB Tour 9630 :: Unable To Open Attachments In Emails - Jpg N Png Files

May 19, 2010

I am having a problem opening attachments in my emails. They are usually jpg or png files, which I have never had an issue opening before. I choose "open attachment" from the menu, and the little red clock that appears next to the file just stays there. If i click the trackball, i get a prompt to resend the request, but clicking "yes" doesn't do anything. I recently upgraded to leaked OS .662, but I'm not convinced that is the problem because a coworker has OS 4.7.1.40 (original OS) and he is also experiencing the same problem.

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BB Tour 9630 :: Unable To Receive Email Messages From BES To Smartphone

Aug 23, 2010

I am having the same issue described in the overview of article KB11172, and have tried all the solutions listed there, but to no avail. The odd thing is, I have 4 9630s connected to my BES, and 2 are working fine, and 2 are not able to receive the emails. How could this be? Something on the handhelds?

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BB Tour 9630 :: 9630 Not Receiving Emails / Until Browser Is Opened

Feb 12, 2010

I've developed a problem with my 9630 (carrier: Sprint) recently. I won't receive emails on it for quite a while, but once I open my Internet browser, all of the emails I received since the last time I opened it will come through at once. If I check my messages, they're all listed as coming through at the same time, but inside the email, they're datestamped at the actual time they were sent.

Any ideas as to what it could be? I haven't changed any settings recently, the problem started independent of anything else, from what I can tell. It seems like a problem with my phone not checking for new emails until it uses data services (internet browser).

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BB Tour :: 9630 Tour - Unable To Setup Email?

Oct 3, 2012

I am unable to setup my gmail account because I don't see the 'I want to create or add an email address' option button in the email setup screen..The setup screen only displays 'I want to use a work email account with a BlackBerry Enterprise Server'

Is there a way to add the 'I want to create or add an email address' to the email setup screen.?Do I need to flash the os? how do I do that?

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BB Tour 9630 :: Emails Deleted From POP Mailbox But Not On BB

Mar 5, 2010

Searched around for a bit, and most threads on this topic seem to be related to using BES.I had a Curve up until last week. When I delete messages in Outlook on my PC (standard POP mailbox, not Exchange), they would usually disappear from my BB within 30 minutes. Now I upgraded to a Tour last week and this is not happening, I have to delete in both places. I'm sure it is just a simple setting I am missing but can't find where it should be. I do have the reconciliation: on conflicts: set to Mailbox wins.

Other then this, really enjoying the Tour. I'll be going overseas next month so we'll see how well Verizon handles that.

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BB Tour 9630 :: Receiving Emails When Your Not Connected To BIS

Apr 2, 2010

I'm A Bit Confused, I Did A Battery Pull And It Loaded Up And Everything, I Just Wasn't Connected To BIS. If Someone Was To Send Me An Email, Say From A @Yahoo Email Address Would I Receive It? Or Would I Have To Be Connected To BIS To Receive Emails? I Have A @vzw.blackberry.net Email Address.

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BB Tour 9630 :: Incoming Emails Not Saving

Apr 1, 2010

My 9630 does not save my incoming email messages for more than a day or so. What am I missing.All my sent items show up in the mailbox but nothing from previous days for incoming.Is this a setting I am missing? I noticed a "on conflict mailbox wins" should this be changed to handheld wins?

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BB Tour 9630 :: Receiving Emails To Handset

May 19, 2010

This might be a dumb question. I want to start receiving emails again to my handset. How do I go about turning that feature back on, so that I can get them? Blackberry Tour 9630 for Verizon. I can't seem to figure it out.

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BB Tour 9630 :: Way To Only Retrieve Emails Into Particular Account?

Jan 12, 2010

I have 3 email accounts hooked up to my blackberry. I really only want my school and gmail emails to come through to my phone and would like my hotmail account (spam/misc. account) to only be accessible when I go into the actual email account, and not get 100 emails an hour from it. Is this possible?

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BB Tour 9630 :: Annoying Emails From Network@etp1008.etp.na..net?

Feb 16, 2010

I have always had problems with these "network" emails that transmitt information: network@etp1008.etp.na.blackberry.net This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server. I use desktop redirector to send messages from Outlook to my blackberry. Sometimes I rarely receive these and other times I will have my blackberry and Outlook inbox folder FLOODED with multiple emails of this kind. Sometimes as many as 100 emails overnight. The only way I have found to bypass these messages is to create a folder in Outlook (I named it blackberry emails) and create a rule for all incoming messages from these addresses to filter them into this folder and set the folder to not sync with my blackberry. This is the only way I have found to NOT get flooded with these emails in my inbox and blackberry. Does anybody know of a better solution or rather why these emails are coming? I know they are supposed to dissapear, but they are not.

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BB Tour 9630 :: Never Downloads HTML Emails Automatically?

Feb 17, 2010

I am running 5.0.0.419 right now on my VZW Tour. I don't know if this is normal or not, but I'm having some HTML E-Mail issues. Everytime I get an email, it never downloads emails automatically. I've got my settings so that it is supposed to, but when I open one up, I just have image boxes with no images. Is there anything special I need to do? I normally just go into options and hit get images, but it would be nice if this were done automatically.

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BB Tour 9630 :: Gmail Deleted Emails Not Syncing

Mar 12, 2010

if i delete an email on my handheld it does not delete from my actual gmail account. in fact, it doesnt even say that its read. well, on the computer next to inbox it doesnt say any are new, but when i look at the inbox, i still have the emails and it shows them bolded like they were not read at all. when i delete on my bb, nothing happens to gmail. i tried deleting my gmail address from my phone, resending service books, battery pulls but none of that has resolved. i made sure that handheld wins was set to on under wireless reconciliation and in the VZW BIS control/email settings i have it set to sync deleted emails.

i tried fooling around with the contact sync a few days ago but stopped it becaues it wasnt working (this is the only new thing ive done with my bb in the last week or so). i also downoaded the new socialbeat app from verizon/iskoot. but other than that nothing is new in the last few days. i am running driphters 6.3 on top of whatever OS its supp to be installed on (.484 i think?). dont just jump to that as the problem because i have had it for almost a month and have not had a problem until now (that i tried that stupid contact sync bullsht).

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BB Tour 9630 :: Can't Receive Or Send Text Messages

Mar 7, 2010

Every time I try to send one, it goes to pending for a short time (occasionally flashing the "sending" symbol but only for about half a second) and then shows the big "X" along with "Retries exceeded" or something like that.

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BB Tour 9630 :: No Signal - Cannot Receive Or Make Calls?

Sep 5, 2010

For today I have not had a signal at all in my house. I have never had a problem before with my Tour but today has been the worst. I cannot receive or make calls, send or receive emails or text messages. I have reset everything and even did the *228 thing but nothing. I have to drive around the block to make a phone call. Any advice for me besides throwing it out the window?

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BB Tour 9630 :: How To Turn Off - Little Red Blinking Light For Emails And Stuff

May 4, 2010

how do i turn off that little red blinking light for emails and stuff? i hear it saves a lot of battery

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BB Tour 9630 :: Uploading And Saving Pictures Attached To Emails

Apr 6, 2010

I have a new Tour 9630 (5.0) and I can't seem to upload and save pictures that have been sent to me on email-as I could with my older Tour.When I view the attachment pictures there is no prompt to save.This had never been a problem with my older one.Is this a common problem.

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BB Tour 9630 :: Not Receiving Emails From External Email Accounts

May 29, 2010

Thursday I didn't get any emails from my external email accounts (Yahoo, Hotmail, Work) until 11:40PM Pacific then I got a whole days worth. Since then I haven't received anything.My phone works, text messaging works, the brower works, I can see the emails when I go to the websites on the PC or BB Browser. Facebook (no notifications though because they come through email) and Twitter apps work.I sent a test email from my BB from my yahoo account to my hotmail account and it did send.I have taken the battery out and restarted it. There arent any errors or anything I'm just not receiving the emails.

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BB Tour 9630 :: Emails Syncing When Removed From Deleted Items (Outlook)

Sep 15, 2010

It's set to delete on Handheld and Mailbox (mailbox wins). When the user deletes the message on the BB, the message deletes in Outlook. When he deletes a message in his Outlook Inbox, it won't delete. The message will finally delete after being deleted from the deleted folder in Outlook, however, it's supposed to delete when cleared from the inbox.

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BB Tour 9630 :: Sharing Files With Bluetooth From Samsung Gravity / Receive But Cannot Send Any

Jan 31, 2010

My cousin (she has a Samsung Gravity) was saying we can share files through bluetooth? I remember doing it on my Sidekick, but now I can only receive files, not send?

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BB Tour 9630 :: New User Seeking Helpful Hints For Verizon TOUR 9630

Jan 16, 2010

I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.

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BB Tour 9630 :: Unable To Unlock

Aug 1, 2010

I have just recieved an unlock code for my Blackberry Tour 9630, and noticed that when i turn off all network connections and go to Options>Advanced Options>Sim Card and type in MEPD nothing comes up telling me the status of my device i then type in MEP2 and still nothing. I have done it with and without the sprint sim card, i have also done a couple of battery pulls thinking that may fix the problem but no deal. Although when it does have the sim inside of it it says "SIM card: Security Disabled" I have driphters v12.1 hybrid, anyone think that may have an effect? i will go ahead and attach photos of the screen with and without the Sim.

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BB Tour 9630 :: Unable To Zoom Camera

Jan 18, 2010

why does my camera not zoom? the "+" is there but when i use the track ball to zoom, nothing happens

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BB Tour :: 9630 Unable To Use The Internet Or Messenger

Jun 7, 2012

I have a blackberry tour 9630 which I bought online. I am in South Africa, so the network I am currently using is Vodacom. The phone is on Verizon network am able to activate my Blackberry Internet Services, but these however, do not work. I am unable to use the Internet or use Blackberry messanager.Vodacom says that they do not support this phone therefore dont have the settings. Is anyone able to assit me or give me advice of how to activate and have a fully functional Internet and Blackberry messenger services?

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BB Tour :: Unable To Connect BIS Services On 9630?

Oct 6, 2012

i am using a tour 9630 version model.....with airtel carrier.....i am not able to connect to my BIS services from past 3 days even thou my BIS plan is activated....i have tried all the procedures...but ders no effect even aftr wiping also.

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BB Tour 9630 :: SMS - Unable To Send Messages After Upgraded To 5.0

Jan 2, 2010

So I just upgraded to 5.0 and I noticed if I go into my address book, and click the blackberry button and select send SMS to someone it pulls up a blank sheet but no text bar and sometimes it brings me to Messages.

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BB Tour 9630 :: Unable To Disable Password Lock

Jun 5, 2010

I'm so ready to TRASH this blackberry, Ok so now I noticed that password protect is now enabled and now I can't disable it cause it has a little pic of a lock and now no choice to disable.

So now I can't send emails and now I can't disable Password lock(screaming)

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BB Tour 9630 :: Unable To Remove Email Account?

Jun 1, 2010

I recently upgraded to the Tour from the 8830 at work. My IT dept transfered all my information and there is a gmail email account icon, but the account doesn't work. I set it up again in the Email Setup section, but its not working. I removed what I did and the gmail icon is still there, but doesn't work. Can anyone help? My IT dept rep is an absolute ***** and has done nothing to help me with this problem besides telling me "well, I guess you just can't use Gmail on this phone", which is absurd since I could use it on the old one, so I know BB supports it.

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BB Tour 9630 :: Unable To View / Email Videos

Mar 2, 2010

Can't seem to e mail videos and can't view them on the laptop or burn them!

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