BB Tour :: Unable To Access Browser
Oct 17, 2011
I am unable to access my browser and get the following message "Unable to connect to the selected Mobile Data Service, please try again later.
If the Problem persists please contact your administrator." I have pull the battery out for 1min and rebooted. Resent service books.
and gone into Options -->advanced system setting --> host routing Table --> enter --> register. I received the email through from blackberry, went back into the browser and I still get the above message.
p.s the problem has occurred since RIM went down last week?
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Aug 13, 2011
I have not been able to access the internet with my BB Tour since Monday. Internet service is available - 1XEVT is displayed on screen. I get an error that reads, "Unable to connect to the internet, please try again later. If the problem persists please contact your service provider".
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Feb 21, 2011
My web browser works perfectly fine.But none of the applications that access the internet - such as gmail, facebook, market, etc. work. They show a "connectivity error" kind of message. am led to think whether there is some global setting that these applications use, which doesn't allow them to access the internet settings somehow?I did a factory reset, I also used the Sony Ericsson update service and did an upgrade to Android 2.1...
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Jul 13, 2011
I recently bought BB 9780 without data plan. I am not able to access internet through browser even after successful wi-fi connection.
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Jan 3, 2010
I was searching google on the default browser on my new Tour, and can't seem to copy simple text. Is there a way to copy text in the browser? Please, let me know.
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Mar 31, 2010
I'm unable to read individual emails when using the Outlook Web Access site in the internet browser window.I am using this to check work email and would rather do it this way (over the internet) than using the e-mail client that is part of the device. I'm able to log-in to my inbox and see everything I should see, however when I try clicking on an individual email to read it, nothing happens. I've tried clicking on the sender's name, the subject line and everything else on the line for that email. When I do that nothing happens.Am I doing this wrong? Is there somewhere else I'm suppose to click? Is there possibly some setting that needs to be turned on or maybe one that is on that should be unchecked?Any help would really, really be appreciated.
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Aug 23, 2010
When I had my 8310 curve there were a crapload of options in the brower settings and one of them was to select which type of brower it viewed the webpage as, (blackberry, IE, etc.)
anyways, I'd like to know if this option still exists, because I'm trying to access a mobile website but its coming up as the full website. When I tried putting an m. in front of the website it didnt work so I'm not sure how to access it.
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Jan 21, 2010
I am having a huge issues with my e-mail/internet and text messaging capabilities with my tour plus the phone constantly shuts off. I am on my 3rd tour (2nd replacement phone). This issue started about 4-6 weeks ago w/my first tour, it was replaced then the second one started randomly shutting off, then I am now on tour #3 and am having major issues:I'm not able to get a signal to receive phone calls, text messages or e-mails and today while I was at work (same spot for the last 6 months -- haven't moved and never had an internet/signal problem before) when I got out of work I had 18 e-mails, 16 text messages, 2 missed calls and my battery was practically drained and dying (which by the way under mobile connections and mobile network if I put it on 1VEX it can never find a signal or is always searching for a signal whereas if I put it as Global it can find a signal).I got this phone because I'm an avid overseas traveler and I need a phone w/me when I leave however this is causing a lot of frustration and annoyance.I've done everything to all devices:hard pull, complete hard drive wipe, updated service books, turned mobile networks on and off, made sure I had the most up-to-date software available NOTHING works.any suggestions?
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May 5, 2011
Does anyone know how to access the Browser Configuration on OS 6's browser? I want to set it to Internet Explorer and don't know how. It seems to have disappeared. I knew how to do it on the old software but since I upgraded I can't.
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Jan 17, 2010
I have been receiving the following notice on my tour: "you are attempting to open a secure connection, but the server's certificate is not trusted." The weird thing is it happens when the phone is sitting ideal and not in use
When I view the certificate it looks like the phone is trying to contact google.com.
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Oct 3, 2012
I am unable to setup my gmail account because I don't see the 'I want to create or add an email address' option button in the email setup screen..The setup screen only displays 'I want to use a work email account with a BlackBerry Enterprise Server'
Is there a way to add the 'I want to create or add an email address' to the email setup screen.?Do I need to flash the os? how do I do that?
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Jan 20, 2011
I am on an unlocked Tour 9630, and I currently don't have a Blackberry data plan. What I do have though is AT&T, and I have a regular internet service with them. Is there any way I can perhaps start using the browser on my phone?
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Jan 28, 2012
I'm stuck with hotspot brower I can't change to WAP BROWSER. I'm using BB9000.
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Feb 2, 2012
There is no browser installed on my bb. I have installed the bb desktop software, but it shows that no browser is there on bb, it does not show how to install it.
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Jan 30, 2012
I just changed my data plan on Sasktel in Canada to unlimited yesterday and today I noticed that I do not have a browser any more. The browser is listed in the application list but it's not on my phone.1. Battery pulls2. Showing all hidden icons (it's not there)3. resending service books4. I ran a diagnostic under the mobile network options screen and it said "connected to blackberry: no"
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Apr 15, 2010
What's up guys!! I've been lurking on this site since I got first blackberry a couple of months ago and the information that you all have given me has been priceless. One question that I can't seem to find the answer to is deleting my browser history. What I need to know is how do I erase the cookies from all the sites that I've been to?
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Jul 6, 2010
Just got a used bb tour off ebay and it came with out the default browser where can ii get the app
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Apr 20, 2010
I had the sotweare problem that everyone has been having lastley yesterday an i couldt fix it in anyway and today i was like wat the heck let me give it another try to i plug my phone in the computer open desktop manager (5.0) an i pressed aplication loader and update softwear an it had some new 5.0 (i already was using 5.0) so i clicked on it and it reset my phone and now it works perfect but im missing my browser.
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Apr 1, 2010
For people who does not have the browser click issues.. did you download a "special" OS update that is different from the rest of the world?I'm trying to understand why some people have this bug and some don't?I am thinking that people don't claim to not have the browser click issue are A. not understanding what the browser click bug is, so they are clueless to if they have this problem or not? B. don't use their native browser to click on the link much to notice?For me, it takes 3 to 4 attempts to click on a link to work and using a third party browser isn't an option for me with a 5.0 OS since opera mini 4.2 version does not work and the 5.0 version sucks with scrolling. Bolt browser is not that great for me either.
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Oct 1, 2011
This morning I couldn't remember my device password and I had to wipe my blackberry as a result. P.S. Could have sworn someone reset it for me via Blackberry network once, but could be wrong-- couldn't find any forum regarding that.After my data was wiped I reloaded my contacts via an app called Lookout Mobile. B-Berry was being fickle so I let it charge alone for a while to blow off some steam. Restarted our unrequited relationship this afternoon only to find a number of problems.
First, foremost, and probably the center of all problems is that I have no access to the internet or any app that uses the internet. I don't even have a browser icon. I called my wireless service provider and I unwittingly performed every one of their tasks only to find that they don't understand my problem.
I have battery pulled. I have done the host table. I have done diagnostics. I can't seem to find the problem. They also made me download the blackberry desktop software-- obviously should have used it hindsight, but does no good to me as a solution to this particular problem.When I try to access something like the Facebook app, it tells me, " You are currently on a service plan that does not support this application.connect to a Wi-Fi network or contact your service provider to upgrade your data plan."
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Oct 26, 2011
Before moving to Rwanda I purchased a BB 9630 through Sprint, my US provider. Upon arriving in Rwanda, October 7, I took the phone to MTN Rwanda. They put in a sim card and everything worked perfect: browser, emails, etc. On October 20 I quit receiving emails and could no longer access internet.
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Mar 19, 2011
I've got an unlocked Verizon Tour that I'm trying to use in Colombia.I can currently make/receive calls and send and receive texts but I can't find my dad gum browser.
Phone info:
Tour 9630
v4.7.1.61(Platform 4.1.0.81)
Carrier: Comcel
I had the phone wiped entirely clean yesterday because my phone was acting weird and wouldn't make calls(although it would receive them). Anyway, that fixed the problem there. Then I signed up for the data plan for a day to try it out, it immediately said I was connected, and still does when I check. I just simply don't have any way to access the internet and the only option I have when I want to set up email is using the blackberry email. When I go to "manage connections" it tells me I'm connected to Comcel and that my mobile data is "on". It does however say I'm not connected to Blackberry Internet Server or the Blackberry Enterprise server. I think these are different than regular internet though.
Things I've tried:Hard Reset Pulling the battery for 30 seconds while the phone was on Going to options>advanced options>host routing table>and clicking register now Tried toggling between network selection mode A and B(I have no idea what that is, but thought it might do something)
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Aug 14, 2012
I keep trying to access the browser and nothing happens..
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Dec 3, 2010
Recently transferred to a new 9900 and cannot access web browser or You Tube unless I switch off and on. Once switched on, I get good fast speeds but it does not last for long!
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Aug 8, 2011
When i'm using the browser the Blackberry Logo Button doesn't seem to work. If I hold it I can switch programs but it wont open the menu where the options are. The button works fine with other applications! I tried wiping the blackberry but it's just not making any difference! I'm so frustrated, I only got the phone the other day!
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Aug 22, 2010
Just typed a whole msge, then think I deleted it by pressing the back button by mistake, so apologies if this has gone out twice! I've had my 'curve 8900', 4 over a yr now & never had any major probs until now. I updated my phone about 3 mths ago, but as I had bn using my (dare I say) iTouch, I hadn't used my web browser. anyhow, whilst out one day, I had 2 use my BB as my itouch doesn't have 3G & my phone froze after clicking on the browser button & a strange msge came up which said "Uncaught exception: java.lang.illegalArgumentException" . I then had 2 do a battery pull 4 my phone 2 work again. I tried again at home, but same problem occurred. I backed up & updated my phone less than a wk ago, hoping this would fix it, but the same problem keeps re-occurring. I've searched the forums 4 about 90 mins, but haven't come across this same msge with any other user.
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Aug 31, 2010
I got this phone last week, inherited from a neighbour. Got new SIM from O2, as went on contract plan. Whilst waiting for my 'original' number to transfer on to this new SIM, I could access the browser on my phone, go to websites etc. No probs.However, since 'original' number ported over to this new SIM, I can't get onto the Browser. All I keep getting is a page to download Yahoo Messenger, which I already have on the phone. I've called O2 and we've done EVERYTHING - soft reboot, hard reboot, wiped the phone clean to factory settings, the lot. We've double and triple checked that my contract is correct and everything in between, but still can't get to the Browser and type in ANY web address to access the net.
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Mar 15, 2010
Okay, I log into my gmail on my computer and it tells me my email is being viewed by another IP address. So I think did someone hack me? But it came to me that it could be my BlackBerry. It shows the other ip address not coming from a browser but from IMAP. I don't know what IMAP is. Is that the push email for blackberry? I went to whatsmyipaddress.com and my blackberry ip address was NOT the ip address it shows in IMAP on my gmail account. But I hear that blackberries use more than one IP address. So can you tell me, is IMAP pushed email? I haven't used the gmail app in a long time. Only my regular blackberry email. I need to know asap because if someone is in my account I'm going to have to change my password.
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Apr 22, 2010
I have a BB Tour 9630 (Verizon) and have an issue with the hyperlinks within the browser sometimes not working. My cursor recognizes that it is over a link and switches to the "hand" indicator however, When I click the trackball to select nothing happens. If I scroll up or down on the page I can sometimes then go back to the link and it will work and they sometimes even work the first time. There doesn't seem to be any pattern to the problem at all. I am sure that it isn't my trackball or sensitivity settings as it functions perfectly in all other areas outside of the browser. I have tried using the Firefox browser instead of BB, I have wiped the phone, rebooted several times and Verizon even replaced the phone for me for this issue. Nothing has helped. I have had two other Tours prior to these last two that did not exibit this problem. Since I am seeing this on another handset I suspect it could be a software issue or possibly related to an app. I currently have 11 apps loaded (NBC, Hockey News, Buzz Me, BerryTourch, Google Maps, Weather Bug, Fidelity Online, The Weather Channel, PHH (Fleet Vehicle), ScoreMobile, and XM / Sirius Radio) and I am running OS v5.0.0.591. Anyone know of any issues with the software or app related causes for this? Anybody else even seen this?
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Feb 17, 2010
I installed the new OS and i can't find the web browser, any ideas?
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