BB Tour 9630 :: Browser Hyperlinks Intermittently Not Working
Apr 22, 2010
I have a BB Tour 9630 (Verizon) and have an issue with the hyperlinks within the browser sometimes not working. My cursor recognizes that it is over a link and switches to the "hand" indicator however, When I click the trackball to select nothing happens. If I scroll up or down on the page I can sometimes then go back to the link and it will work and they sometimes even work the first time. There doesn't seem to be any pattern to the problem at all. I am sure that it isn't my trackball or sensitivity settings as it functions perfectly in all other areas outside of the browser. I have tried using the Firefox browser instead of BB, I have wiped the phone, rebooted several times and Verizon even replaced the phone for me for this issue. Nothing has helped. I have had two other Tours prior to these last two that did not exibit this problem. Since I am seeing this on another handset I suspect it could be a software issue or possibly related to an app. I currently have 11 apps loaded (NBC, Hockey News, Buzz Me, BerryTourch, Google Maps, Weather Bug, Fidelity Online, The Weather Channel, PHH (Fleet Vehicle), ScoreMobile, and XM / Sirius Radio) and I am running OS v5.0.0.591. Anyone know of any issues with the software or app related causes for this? Anybody else even seen this?
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Mar 1, 2010
I am running v5.0.0.419 on Verizon. Never had any issues until this weekend when I can suddenly not connect to any web pages. I always get the "HTTP Error 400: Bad Request" dialog. And under the details "Connection refused". Not sure what to try other than several battery pulls, etc. Again, never had any issues until a few days ago havent loaded any new apps, etc.
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Feb 18, 2010
My browser stopped working - every time i try to go to a website, the browser screen remains white and says "loading" on the bar at the bottom, although the bar does not fill up. All of my other internet programs are working, email, apps, etc.
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Feb 12, 2010
I've developed a problem with my 9630 (carrier: Sprint) recently. I won't receive emails on it for quite a while, but once I open my Internet browser, all of the emails I received since the last time I opened it will come through at once. If I check my messages, they're all listed as coming through at the same time, but inside the email, they're datestamped at the actual time they were sent.
Any ideas as to what it could be? I haven't changed any settings recently, the problem started independent of anything else, from what I can tell. It seems like a problem with my phone not checking for new emails until it uses data services (internet browser).
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Jan 21, 2010
I am having a huge issues with my e-mail/internet and text messaging capabilities with my tour plus the phone constantly shuts off. I am on my 3rd tour (2nd replacement phone). This issue started about 4-6 weeks ago w/my first tour, it was replaced then the second one started randomly shutting off, then I am now on tour #3 and am having major issues:I'm not able to get a signal to receive phone calls, text messages or e-mails and today while I was at work (same spot for the last 6 months -- haven't moved and never had an internet/signal problem before) when I got out of work I had 18 e-mails, 16 text messages, 2 missed calls and my battery was practically drained and dying (which by the way under mobile connections and mobile network if I put it on 1VEX it can never find a signal or is always searching for a signal whereas if I put it as Global it can find a signal).I got this phone because I'm an avid overseas traveler and I need a phone w/me when I leave however this is causing a lot of frustration and annoyance.I've done everything to all devices:hard pull, complete hard drive wipe, updated service books, turned mobile networks on and off, made sure I had the most up-to-date software available NOTHING works.any suggestions?
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Apr 15, 2010
What's up guys!! I've been lurking on this site since I got first blackberry a couple of months ago and the information that you all have given me has been priceless. One question that I can't seem to find the answer to is deleting my browser history. What I need to know is how do I erase the cookies from all the sites that I've been to?
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Jul 6, 2010
Just got a used bb tour off ebay and it came with out the default browser where can ii get the app
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Apr 20, 2010
I had the sotweare problem that everyone has been having lastley yesterday an i couldt fix it in anyway and today i was like wat the heck let me give it another try to i plug my phone in the computer open desktop manager (5.0) an i pressed aplication loader and update softwear an it had some new 5.0 (i already was using 5.0) so i clicked on it and it reset my phone and now it works perfect but im missing my browser.
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Apr 1, 2010
For people who does not have the browser click issues.. did you download a "special" OS update that is different from the rest of the world?I'm trying to understand why some people have this bug and some don't?I am thinking that people don't claim to not have the browser click issue are A. not understanding what the browser click bug is, so they are clueless to if they have this problem or not? B. don't use their native browser to click on the link much to notice?For me, it takes 3 to 4 attempts to click on a link to work and using a third party browser isn't an option for me with a 5.0 OS since opera mini 4.2 version does not work and the 5.0 version sucks with scrolling. Bolt browser is not that great for me either.
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Oct 26, 2011
Before moving to Rwanda I purchased a BB 9630 through Sprint, my US provider. Upon arriving in Rwanda, October 7, I took the phone to MTN Rwanda. They put in a sim card and everything worked perfect: browser, emails, etc. On October 20 I quit receiving emails and could no longer access internet.
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Mar 15, 2010
Okay, I log into my gmail on my computer and it tells me my email is being viewed by another IP address. So I think did someone hack me? But it came to me that it could be my BlackBerry. It shows the other ip address not coming from a browser but from IMAP. I don't know what IMAP is. Is that the push email for blackberry? I went to whatsmyipaddress.com and my blackberry ip address was NOT the ip address it shows in IMAP on my gmail account. But I hear that blackberries use more than one IP address. So can you tell me, is IMAP pushed email? I haven't used the gmail app in a long time. Only my regular blackberry email. I need to know asap because if someone is in my account I'm going to have to change my password.
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Feb 17, 2010
I installed the new OS and i can't find the web browser, any ideas?
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Jul 1, 2010
So I did this tutotrial on how to update my blackberry tour without a PLAN LINK: How To: Upgrade BB With(out) a Data plan! - BlackBerryForums.com : Your Number One BlackBerry Community and on top of that my blackberry is DISCONNECTED at the moment because i will be Flashing my sprint bb tour to metro pcs. and i saw a comment that said the browser would be gone.
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May 21, 2010
I'm a newbie on the Blackberry postings.Just purchased my 9630 Tour and real love it but I have an AWFUL TIME TRYING TO READ THE TEXT IN THE BOWSER. Is there an application that I can download to increase the size of the browser text/images.It's impossible to read and I'm not that old
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Dec 15, 2010
Brought Sprint unlocked 9630 missing browser, GPS and email set up option. I have blackberry service plan with ATT and MSN messenger is working and I am able to use Blackberry App world to down load application and Games.
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Jan 3, 2010
I was searching google on the default browser on my new Tour, and can't seem to copy simple text. Is there a way to copy text in the browser? Please, let me know.
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Jan 6, 2010
I just got my tour after doing my 30 day exchange from the curve 8530. i'm in love! i have a question though. i have an icon on my browser (picture attached, it's the one that looks like a box with two green boxes around it) and i was wondering if it's normal and what it means?Also, my clock when I enter bedside mode is aligned to the right more so than in the middle. Anyone else's look like this?
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Apr 6, 2010
I am having trouble clicking on things using the bb browser such as links after the upgrade and pages are loading in their full format sometimes instead of loading the mobile site, what's going on?
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Apr 2, 2010
All of the sudden, half of my browsers are throwing this error message up that locks my phone when I use the browser icon in themes ....browsers were working fine yesterday, now half ofthem are locking the phone up all of the sudden......did a battery pull like 11 times, wiped the phone and reinstalled the latest .591 and still have the issue. The browsers I used for the last two weeks are now doing this ?
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Apr 8, 2010
There has been many threads I read about the options menu and turning on the led and bedmode turning off. I tried all those things and my led still isn't working. Is there anything else I still havnt. Done yet. Is it possible for the led to really be broken?
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Feb 17, 2010
I have a Tour and recently the camera stopped working. The camera application will work, it will autofocus, and when I take the picture it shows up perfect on the screen but the after 2 seconds the picture will completely distort and just be a screen with a bunch of colors going across. Cannot even see the picture. Looks almost like a TV that has no reception. I tried sending the pic and it is still just the static looking screen. I have changed the settings for the picture quality and didnt change anything. I pulled the battery and did a hard restart and no change. Any ideas? I would take it in to Verizon but I bought it 3rd party and it has no warranty.
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Feb 16, 2010
My tour was running low on battery last night, so I plugged it in, fell asleep, and had a nap. When I woke up, it was completely dead!No usb cord I have works to charge it, there is no red led lit up when I insert the battery. just nothing. It doesn't connect to the computer, jl_cmder wont connect, and app load wont connect using the trick if jl_cmder doesn't work.I got it first when it came out, or just a few days after, and it was fine. One night I dropped it and some water got in and set off the water sticker inside, but like I said it worked fine nothing happened to it. On the battery, the white sticker with the red line is completely faded to almost just a white sticker?? Is this sticker a heat sensitive one?
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Mar 10, 2010
Used to be able to use P or N to go to the prior or next email, but now it's not working. Any suggestions on how to get that back?
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Feb 18, 2010
I have a tour running OS 5.0.484. I can get my Plantronics 520 headset to pair Fine with the Blackberry but when I try to make a call or get any sound to or from the headset it doesn't work. I've tried the headset on other phones and it works fine. I tried repairing, Pulling the battery, removing all the other profiles and then repairing the device. I've even tried upgrading the OS to .484 from .419 and nothing seems to work. I know the bluetooth has worked in the past just not sure how long it's been since it has stopped working.
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Apr 28, 2010
i just noticed that my phone isn't ringing anymore. only vibrating. after checking it i realized that all of my sounds have stopped working including ringer,alerts,notifications,speakerphone, video sounds, etc.i'm using a 9630 tour running v.5.0.0.591 on vzw. i've searched the forums but haven't had any luck finding the issue unless it is a 5.0 os issue. i updated to 5.0 when vzw pushed it a few weeks ago and the sounds were still working afterward. the last time i can remember hearing sounds was on sunday when i was watching a Internet vid.
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Jan 18, 2010
Audio jack on my Tour. I have used the headphones that come with the device, a generic set of ear buds and a car adapter. Never had any problem with any of them until this morning. Plugged in the BB headset while at the gym and they never engaged. Music was playing over internal speaker but could not get it to come through headphones.I switched to the generic set but same thing happened. On the way home, same thing happened with the car adapter. I have tried wiggling the jacks when putting them in, battery pull and making sure everything except defaults are closed with no luck.
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Apr 1, 2010
Installed the new Verizon update a few days ago and iheartradio isnt working.If I choose a channel it says buffering but then doesnt play anything.I have reinstalled and still the same issue.
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Mar 30, 2010
I feel lame starting yet another specific 5.0 thread but I have been on here since early this morning and a little last night and didnt see this.
There's a few threads talking about the lock screen being different or non-existent on 5.0
I have Keyboard Locker installed and set to lock after 30 secs.. I waited over a minute and it didnt lock. the screen black but it's not locked.
Keyboard locker is a huge app for me to prevent pocket dialing since I dont use a holster and keep it in my pocket.
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Mar 25, 2010
I just installed the Skype App on my VZW Blackberry Tour 9630. When I try to run it I get: Error Starting Skype_mobile: Module 'Skype_mobile-10' has verification errors.I have rebooted the device and tried reinstalling the app.
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May 13, 2010
I have a Blackberry Tour 9630.The shortcut key of pressing N to go to the next message or pressing U to go to the next unread message is no longer working. However, pressing P to go to the previous message works fine.
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