BB Tour 9630 :: Browser Stopped Working Screen Remains White Loading?
Feb 18, 2010
My browser stopped working - every time i try to go to a website, the browser screen remains white and says "loading" on the bar at the bottom, although the bar does not fill up. All of my other internet programs are working, email, apps, etc.
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Mar 1, 2010
I am running v5.0.0.419 on Verizon. Never had any issues until this weekend when I can suddenly not connect to any web pages. I always get the "HTTP Error 400: Bad Request" dialog. And under the details "Connection refused". Not sure what to try other than several battery pulls, etc. Again, never had any issues until a few days ago havent loaded any new apps, etc.
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Oct 28, 2011
My Phone stopped browsing what should I do? Every time I click a link to browse it just goes through the loading process and then remains stuck with the message "loading".
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Aug 2, 2010
Today i took ount my phones battery and placed it back in and the black black ground with "blackberry" cpomes out and it starts to load but the bar stops at about 70%.
i try taking out the battery couple of times and it still didnt work. Any ideas on how to fix it? Thanks youuuuu
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Aug 6, 2012
My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak.
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Feb 16, 2010
My tour was running low on battery last night, so I plugged it in, fell asleep, and had a nap. When I woke up, it was completely dead!No usb cord I have works to charge it, there is no red led lit up when I insert the battery. just nothing. It doesn't connect to the computer, jl_cmder wont connect, and app load wont connect using the trick if jl_cmder doesn't work.I got it first when it came out, or just a few days after, and it was fine. One night I dropped it and some water got in and set off the water sticker inside, but like I said it worked fine nothing happened to it. On the battery, the white sticker with the red line is completely faded to almost just a white sticker?? Is this sticker a heat sensitive one?
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Apr 28, 2010
i just noticed that my phone isn't ringing anymore. only vibrating. after checking it i realized that all of my sounds have stopped working including ringer,alerts,notifications,speakerphone, video sounds, etc.i'm using a 9630 tour running v.5.0.0.591 on vzw. i've searched the forums but haven't had any luck finding the issue unless it is a 5.0 os issue. i updated to 5.0 when vzw pushed it a few weeks ago and the sounds were still working afterward. the last time i can remember hearing sounds was on sunday when i was watching a Internet vid.
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Apr 22, 2010
I have a BB Tour 9630 (Verizon) and have an issue with the hyperlinks within the browser sometimes not working. My cursor recognizes that it is over a link and switches to the "hand" indicator however, When I click the trackball to select nothing happens. If I scroll up or down on the page I can sometimes then go back to the link and it will work and they sometimes even work the first time. There doesn't seem to be any pattern to the problem at all. I am sure that it isn't my trackball or sensitivity settings as it functions perfectly in all other areas outside of the browser. I have tried using the Firefox browser instead of BB, I have wiped the phone, rebooted several times and Verizon even replaced the phone for me for this issue. Nothing has helped. I have had two other Tours prior to these last two that did not exibit this problem. Since I am seeing this on another handset I suspect it could be a software issue or possibly related to an app. I currently have 11 apps loaded (NBC, Hockey News, Buzz Me, BerryTourch, Google Maps, Weather Bug, Fidelity Online, The Weather Channel, PHH (Fleet Vehicle), ScoreMobile, and XM / Sirius Radio) and I am running OS v5.0.0.591. Anyone know of any issues with the software or app related causes for this? Anybody else even seen this?
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Apr 14, 2010
My email all of a sudden won't work. I have important documents that need to be emailed asap and I can't get to a cpu in time. I'm on a amtrak and won't be home until at least 10 am and it will be too late. My bbm works, my internet works even text but this damn email is acting up.If anyone knows how to fix this pls share the word, I'm in a jam.I have a sprint tour btw, I just spent 2 hrs typing this doc and can't even email it.
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May 12, 2010
Blackberry Tour keeps giving me error that password for my email is wrong I'm having the problem now with my hotmail email on my BB since yesterday. I've tried to remove my battery, I've entered it like 30 +times, I even deleted the email from my phone. Now I can't add it back, it keeps saying that it's an invalid password and it can't validate, and to contact hotmail.com. I even changed my password on hotmail.com, I just logged into my hotmail on the actual computer with the correct same password, the same one that my BB won't take. When I put in my password on the email setup page it says, "Processing, please wait..." Then I get this error, "Invalid email address or password. Verify your email address and password. If the error persist, contact hotmail.com. " I have other email accounts on my phone that are working just fine.
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Feb 12, 2010
I downloaded a facebook app upgrade and when it rebooted, my phone froze. I did a battery pull and then went to BBDM to see if I could do a "restore" from my computer, but it won't recognize the phone because it is in this frozen pattern. The screen sits in the white screen with timer mode and every 20 minutes or so, the screen goes black and tries to reset and gets stuck back in the white screen with timer mode. I backed my system up yesterday. Can I do a restore if it won't recognize my phone when I plug it in? Is there a hard reset that I can do?
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Jun 28, 2010
Internet service just went caput all of a sudden, tried battery pull multiple time, connection profile won't update, had them resend svc books and no luck. any ideas?
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Jan 10, 2011
My BOLD 9780 stopped working and has a white screen. I tried he battery thing and also tried reentering the 6.0 opsys with the desktop Software. Phone shuts off ok and side buttons seem o work but no phone answering capabilities. Standard APS and all I use the phone for are phone calls and a few texts.
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Feb 12, 2010
I've developed a problem with my 9630 (carrier: Sprint) recently. I won't receive emails on it for quite a while, but once I open my Internet browser, all of the emails I received since the last time I opened it will come through at once. If I check my messages, they're all listed as coming through at the same time, but inside the email, they're datestamped at the actual time they were sent.
Any ideas as to what it could be? I haven't changed any settings recently, the problem started independent of anything else, from what I can tell. It seems like a problem with my phone not checking for new emails until it uses data services (internet browser).
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Sep 5, 2014
My iphone stopped working. I can only see a thing white line on the screen and the screen does not respond at all although turning the phone on vibrate makes it vibrate. The screen has been cracked for some time but has worked fine until today.
Info:
iPhone 5, iOS 7.1.2
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Jan 21, 2010
I am having a huge issues with my e-mail/internet and text messaging capabilities with my tour plus the phone constantly shuts off. I am on my 3rd tour (2nd replacement phone). This issue started about 4-6 weeks ago w/my first tour, it was replaced then the second one started randomly shutting off, then I am now on tour #3 and am having major issues:I'm not able to get a signal to receive phone calls, text messages or e-mails and today while I was at work (same spot for the last 6 months -- haven't moved and never had an internet/signal problem before) when I got out of work I had 18 e-mails, 16 text messages, 2 missed calls and my battery was practically drained and dying (which by the way under mobile connections and mobile network if I put it on 1VEX it can never find a signal or is always searching for a signal whereas if I put it as Global it can find a signal).I got this phone because I'm an avid overseas traveler and I need a phone w/me when I leave however this is causing a lot of frustration and annoyance.I've done everything to all devices:hard pull, complete hard drive wipe, updated service books, turned mobile networks on and off, made sure I had the most up-to-date software available NOTHING works.any suggestions?
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Jun 17, 2012
My blackberry 8520 screen has become white? Last week half of the keys stopped working?
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May 10, 2010
So, I've had my Tour for around 8 to 9 months now. its worked pretty well overall. I put it in a Seidio innocase right when I got it and got the matching dock so I can charge it in the case.About 2 weeks ago, it just wouldn't charge on the dock anymore. I can plug it in, and it charges fine.Noone else I know has a Tour so I can't see if theirs will charge on my dock. I can only say that the dock hasn't left my end table in months, hasn't been dropped, and likely isn't the issue.Has anyone else had this happen on the Tour?I'm less than 1 yr with the Tour, but I've NEVER bought the insurance through Verizon. Do, I have ANY recourse here?I believe the last time I investigated the coverage, I understood that there was nearly no reason to have insurance becasue the phone has a year warranty from the manuf, but I must go through Verizon to do anything.I wanna have my ducks in a row before going forward.I also bought the phone on my Amex bluecash which extends my warranties up to an additional year, so if I can find documentation that the phone has a year warranty with RIM, then in another couple months I can make a claim on my AMEX, of course they would only cover what I paid for it which I believe was 100, or maybe 150 as far my card charges show.Not sure which way to go with this.If there is something I can take apart and fix inside, I'm not against attempting that but I dunno what it could be.
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Mar 18, 2010
my BB Tour stopped recognizing the contact alerts I set up. Verizon the cell carrier wasn't any help. I have deleted and reset. Shutdown the phone including disconnecting the battery-nothing helps. Does anyone know how to fix? Phone is a week old-New.
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Apr 12, 2012
My 8520 browser has suddenly stopped loading Internet pages.
When ever I try and access the Internet or click a link, the Browser opens up says "requesting" and then "loading" - the Blue Bar starts to slowly load up at the bottom of the screen - and thats it, nothing else happensthe screen remains blank, the Blue bar loads up and ... nothing.
My Mobile plan allows me Internet 2G acess and I also have Wi-Fi - all of which has been working perfectly for 8 months until now.
Wi-Fi and 2G internet appears to work perfectly for my Twitter app and my Emails come thru fine too.
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Jul 6, 2010
I took my Tour to my local Sprint store (Corp.). They swapped my trackball with a white one after notifying CSR about its inability to scroll down; I was not informed about the trackball being swapped out for a white one, and the disassemble of my phone for this to be performed.Now, I have an aesthetically changed phone, including a small crack/ dent on the ear piece (did not notice till halfway home), this is assuming they did a sloppy job opening up my phone.Is there any chance I can get a full refurb. replacement? I am still under manufacturer's warranty. I addressed my frustration with chat CSR - unless its another manufacturer defect, they won't replace the phone.
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Mar 20, 2010
My tour was only 5 months old and trackball stopped today. Verizon gave me refurbished phone. Made in Canada instead of mexico.
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Apr 15, 2010
What's up guys!! I've been lurking on this site since I got first blackberry a couple of months ago and the information that you all have given me has been priceless. One question that I can't seem to find the answer to is deleting my browser history. What I need to know is how do I erase the cookies from all the sites that I've been to?
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Jul 6, 2010
Just got a used bb tour off ebay and it came with out the default browser where can ii get the app
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Apr 20, 2010
I had the sotweare problem that everyone has been having lastley yesterday an i couldt fix it in anyway and today i was like wat the heck let me give it another try to i plug my phone in the computer open desktop manager (5.0) an i pressed aplication loader and update softwear an it had some new 5.0 (i already was using 5.0) so i clicked on it and it reset my phone and now it works perfect but im missing my browser.
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Apr 1, 2010
For people who does not have the browser click issues.. did you download a "special" OS update that is different from the rest of the world?I'm trying to understand why some people have this bug and some don't?I am thinking that people don't claim to not have the browser click issue are A. not understanding what the browser click bug is, so they are clueless to if they have this problem or not? B. don't use their native browser to click on the link much to notice?For me, it takes 3 to 4 attempts to click on a link to work and using a third party browser isn't an option for me with a 5.0 OS since opera mini 4.2 version does not work and the 5.0 version sucks with scrolling. Bolt browser is not that great for me either.
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Oct 26, 2011
Before moving to Rwanda I purchased a BB 9630 through Sprint, my US provider. Upon arriving in Rwanda, October 7, I took the phone to MTN Rwanda. They put in a sim card and everything worked perfect: browser, emails, etc. On October 20 I quit receiving emails and could no longer access internet.
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Mar 15, 2010
Okay, I log into my gmail on my computer and it tells me my email is being viewed by another IP address. So I think did someone hack me? But it came to me that it could be my BlackBerry. It shows the other ip address not coming from a browser but from IMAP. I don't know what IMAP is. Is that the push email for blackberry? I went to whatsmyipaddress.com and my blackberry ip address was NOT the ip address it shows in IMAP on my gmail account. But I hear that blackberries use more than one IP address. So can you tell me, is IMAP pushed email? I haven't used the gmail app in a long time. Only my regular blackberry email. I need to know asap because if someone is in my account I'm going to have to change my password.
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Feb 17, 2010
I installed the new OS and i can't find the web browser, any ideas?
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Jul 1, 2010
So I did this tutotrial on how to update my blackberry tour without a PLAN LINK: How To: Upgrade BB With(out) a Data plan! - BlackBerryForums.com : Your Number One BlackBerry Community and on top of that my blackberry is DISCONNECTED at the moment because i will be Flashing my sprint bb tour to metro pcs. and i saw a comment that said the browser would be gone.
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May 21, 2010
I'm a newbie on the Blackberry postings.Just purchased my 9630 Tour and real love it but I have an AWFUL TIME TRYING TO READ THE TEXT IN THE BOWSER. Is there an application that I can download to increase the size of the browser text/images.It's impossible to read and I'm not that old
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