BB Tour 9630 :: Email Password Stopped Working On BB Only?
May 12, 2010
Blackberry Tour keeps giving me error that password for my email is wrong I'm having the problem now with my hotmail email on my BB since yesterday. I've tried to remove my battery, I've entered it like 30 +times, I even deleted the email from my phone. Now I can't add it back, it keeps saying that it's an invalid password and it can't validate, and to contact hotmail.com. I even changed my password on hotmail.com, I just logged into my hotmail on the actual computer with the correct same password, the same one that my BB won't take. When I put in my password on the email setup page it says, "Processing, please wait..." Then I get this error, "Invalid email address or password. Verify your email address and password. If the error persist, contact hotmail.com. " I have other email accounts on my phone that are working just fine.
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Apr 14, 2010
My email all of a sudden won't work. I have important documents that need to be emailed asap and I can't get to a cpu in time. I'm on a amtrak and won't be home until at least 10 am and it will be too late. My bbm works, my internet works even text but this damn email is acting up.If anyone knows how to fix this pls share the word, I'm in a jam.I have a sprint tour btw, I just spent 2 hrs typing this doc and can't even email it.
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Feb 16, 2010
My tour was running low on battery last night, so I plugged it in, fell asleep, and had a nap. When I woke up, it was completely dead!No usb cord I have works to charge it, there is no red led lit up when I insert the battery. just nothing. It doesn't connect to the computer, jl_cmder wont connect, and app load wont connect using the trick if jl_cmder doesn't work.I got it first when it came out, or just a few days after, and it was fine. One night I dropped it and some water got in and set off the water sticker inside, but like I said it worked fine nothing happened to it. On the battery, the white sticker with the red line is completely faded to almost just a white sticker?? Is this sticker a heat sensitive one?
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Apr 28, 2010
i just noticed that my phone isn't ringing anymore. only vibrating. after checking it i realized that all of my sounds have stopped working including ringer,alerts,notifications,speakerphone, video sounds, etc.i'm using a 9630 tour running v.5.0.0.591 on vzw. i've searched the forums but haven't had any luck finding the issue unless it is a 5.0 os issue. i updated to 5.0 when vzw pushed it a few weeks ago and the sounds were still working afterward. the last time i can remember hearing sounds was on sunday when i was watching a Internet vid.
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Mar 1, 2010
I am running v5.0.0.419 on Verizon. Never had any issues until this weekend when I can suddenly not connect to any web pages. I always get the "HTTP Error 400: Bad Request" dialog. And under the details "Connection refused". Not sure what to try other than several battery pulls, etc. Again, never had any issues until a few days ago havent loaded any new apps, etc.
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Jun 28, 2010
Internet service just went caput all of a sudden, tried battery pull multiple time, connection profile won't update, had them resend svc books and no luck. any ideas?
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Feb 18, 2010
My browser stopped working - every time i try to go to a website, the browser screen remains white and says "loading" on the bar at the bottom, although the bar does not fill up. All of my other internet programs are working, email, apps, etc.
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Mar 31, 2010
I updated to 5.0, it's ok, not great. One problem i have is my lock icon is now gone, i preferred to lock my phone this way and not use the lock button on the top left. To get it back, i enabled a password. Then it came back. So i figured i would just disable it and the icon would still be there and functional like it was with 4.7, it's not, it dissapears again.Is there anyway to get the icon back where i can just hit * and the phone icon to unlock, I know this is minor, but it is what I like.Also, with 5.0 my standby mode is not working anymore, any thoughts?*on a side note, I'm not a fan of my BBM and SMS looking a like and co-mingling when I have someone as a contact and BBM contact, just a preference.can someone get my lock icon back working without a password?
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Jun 9, 2010
It worked fine for the first 10months ... Now blammo, nadda!When I type an email (compose new, reply or forward), my email addresses from my contacts now longer auto-magically auto-fill. It doesn't matter what category the contact is from. I've tried alt "rbld" in the contacts. I've restarted about 15times over the last week, even with the almighty battery pull. I've tried re-syncing multiple times. I've removed and re-installed my email accounts. I've spent more time trying to fix it than typing in the dern addresses at this point, it's just so blastedly inconvenient and time consuming with my excessive emailing for work. I'm ready to try a stick dynamite attached to the phone, but thought it was a lil extreme, so I'm asking for help first...
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May 10, 2010
So, I've had my Tour for around 8 to 9 months now. its worked pretty well overall. I put it in a Seidio innocase right when I got it and got the matching dock so I can charge it in the case.About 2 weeks ago, it just wouldn't charge on the dock anymore. I can plug it in, and it charges fine.Noone else I know has a Tour so I can't see if theirs will charge on my dock. I can only say that the dock hasn't left my end table in months, hasn't been dropped, and likely isn't the issue.Has anyone else had this happen on the Tour?I'm less than 1 yr with the Tour, but I've NEVER bought the insurance through Verizon. Do, I have ANY recourse here?I believe the last time I investigated the coverage, I understood that there was nearly no reason to have insurance becasue the phone has a year warranty from the manuf, but I must go through Verizon to do anything.I wanna have my ducks in a row before going forward.I also bought the phone on my Amex bluecash which extends my warranties up to an additional year, so if I can find documentation that the phone has a year warranty with RIM, then in another couple months I can make a claim on my AMEX, of course they would only cover what I paid for it which I believe was 100, or maybe 150 as far my card charges show.Not sure which way to go with this.If there is something I can take apart and fix inside, I'm not against attempting that but I dunno what it could be.
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Mar 18, 2010
my BB Tour stopped recognizing the contact alerts I set up. Verizon the cell carrier wasn't any help. I have deleted and reset. Shutdown the phone including disconnecting the battery-nothing helps. Does anyone know how to fix? Phone is a week old-New.
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Mar 20, 2010
My tour was only 5 months old and trackball stopped today. Verizon gave me refurbished phone. Made in Canada instead of mexico.
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Jun 15, 2010
My last message from my hotmail email account to my device was as of 6 pm today.....but I've been seeing emails come into my inbox since then through regular login on the web?...I resent service books and rebooted my device just so I know I'm not going crazy....anyone else with hotmail/msn experiencing this?
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Aug 18, 2010
I have a password on my phone, locks up every two minutes somehow, my friend got INTO my phone, how was this possible? i am using the OE Password thing.
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Oct 3, 2012
I am unable to setup my gmail account because I don't see the 'I want to create or add an email address' option button in the email setup screen..The setup screen only displays 'I want to use a work email account with a BlackBerry Enterprise Server'
Is there a way to add the 'I want to create or add an email address' to the email setup screen.?Do I need to flash the os? how do I do that?
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May 5, 2010
I did a search, and couldn't find it for the tour. I want to put a password on for every time I lock it, it needs a password, or something like that. I want under security option, general etc and still could not find anything.
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Apr 18, 2010
Ever since I upgraded to 5.0 and activated BES, my password keeper and notepad are gone (two apps that I avidly use!)
When I plug my blackberry into desktop manager, the apps are not there to be loaded on. I tried downloading them online and on blackberry website to no avail. The tech guys from my work can't figure it out either.
Any idea how to get these apps back?
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Feb 16, 2010
How do I turn on password lock? I have it enabled but when I push the lock button up top, it doesn't require a password to unlock. The problem is, I want a password entered to unlock!
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May 13, 2010
I'm a noob help me out, but how do i turn this off? When i go to the password screen the box is greyed out every time and won't let me click on it.
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Jun 5, 2010
I'm so ready to TRASH this blackberry, Ok so now I noticed that password protect is now enabled and now I can't disable it cause it has a little pic of a lock and now no choice to disable.
So now I can't send emails and now I can't disable Password lock(screaming)
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Apr 7, 2010
Any ideas before I do a hard reset?As of last night, my Blackberry isn't fully unlocking after I type my password. I type the correct password and hit enter, the password entry section turns dark (or it will stay on the "Enter Password screen" and appear to freeze). (If I type the wrong password it simply prompts me again, so i know I am typing the correct password). This is after multiple battery pulls.Sometimes after typing the correct password, I can hold down the blackberry button and it will bring up the box that lets me switch to BBM, the browser, the Home Screen, etc and I can "switch" to that program, but there is a sort of frozen shadow of the Enter Password box over what ever app I switch to and I can't use the trackball or keyboard in those apps.This "frozen box' is preventing me from using any application on my BB!I CAN receive calls. Barely. I can only make calls if I pull battery and DON'T unlock the phone and go to the Place Call option.I upgraded to OS 5 over a week ago and things were fine until last night. I can hear my BB when it receives messages (the tones work) or txt etc but can't read anything due to the lock up!The only suspect is Google Talk which I installed two days ago and seemed to be hogging resources and draining the battery, however the phone worked fine for about a day with it on. Perhaps Google Talk is launching at startup and hanging things up? I doubt it but this is full disclosure.I have also, pulled battery and removed the micro-sd card to see if that had any affect -- alas to no avail.One analogy I can think of is it as if the Windows Explorer is hung but everything else is working.
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May 21, 2010
My company is moving all web mail services to webos. Therefore I cannot connect to my company email using my blackberry. Is there a way to automatically forward the messages off an HTC Touch to my Blackberry so that I dont have to carry two phones (the one I like and the one that I need for email)?
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Apr 18, 2010
I have been getting my emails pushed to my blackberry Tour fine for months. This morning I changed my password on my gmail account and now it will not let me receive messages on my blackberry. I deleted the account through the email settings and tried to re add it and it keeps saying username or password is invalid. It seems very odd to me.
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Jul 13, 2010
I am new the blackberry and I have a Tour. I have tried to set up the notification settings such that the email is silent and the phone calls are on vibrate- is there a way to do that?
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Apr 8, 2010
There has been many threads I read about the options menu and turning on the led and bedmode turning off. I tried all those things and my led still isn't working. Is there anything else I still havnt. Done yet. Is it possible for the led to really be broken?
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Sep 4, 2010
I got a replacement phone from insurance and then restored it - it came w. OS 5.0.0.732However, all the new email that i receive only let me "delete or cancel".I have the correct setting for the Email reconciliation:
Delete On: Prompt
Wireless Reconcile: On
On Conflicts: Mailbox Wins
Any help would be really appreciated. I know other people have reported this problem w. different OS's on different phones.
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Feb 3, 2010
Just did a battery pull with OS 5.0.0.419 and for the first time since the upgrade there was no email about registering with the network after the unit booted up!! Maybe it stops after a while.
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Jul 29, 2010
I'm a college student and the main email i use is the email i have been given by the school. once i first purchased my blackberry i set up that email account but it never would work. Is it just not possible to use an "edu" address or am i doing something wrong?
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Feb 17, 2010
I have a Tour and recently the camera stopped working. The camera application will work, it will autofocus, and when I take the picture it shows up perfect on the screen but the after 2 seconds the picture will completely distort and just be a screen with a bunch of colors going across. Cannot even see the picture. Looks almost like a TV that has no reception. I tried sending the pic and it is still just the static looking screen. I have changed the settings for the picture quality and didnt change anything. I pulled the battery and did a hard restart and no change. Any ideas? I would take it in to Verizon but I bought it 3rd party and it has no warranty.
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Mar 10, 2010
Used to be able to use P or N to go to the prior or next email, but now it's not working. Any suggestions on how to get that back?
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