BB Torch :: Menu/BlackBerry Button Not Working?
Jan 30, 2012
I'm having an issue with the menu/BlackBerry button (whatever it's called) The button seems to be stuck. So when I push it the menu will come up but it will automatically do what is highlighted, which is often close or open the tray if on the home screen. If I lock the phone it will darken but then lighten up as if I have pressed the button, but I haven't. It will say screen locked but will continously darken and lighten back up.
I was having this issue a little while ago and even took my phone apart to clean as I thought that was the issue but it did not help. Then I needed to charge it, which I normally do by plug in, but this time I used usb to computer. There seemed to be a substantial update for my phone which once completed fixed the issue with the button. Which was a huge relief as I was thinking I would have to pay somebody to fix and I don't want to do that. It is very pricey.
Well today it started back up. I connected it to the computer but it said there were no updates and did not fix the button problem. And yes I have tried battery pull.
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Dec 17, 2011
Whenever I select "Options" from the BB Menu button's drop down list on my Torch 9800, the screen flashes, then goes back to my home screen. It has been this way for quite a while (nearly a year) and I am thinking that there is a permission that was inadverdently disabled. It does not work whether i use the native BB6 theme or others i have downloaded. how to make "Options" option start working again?
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Oct 23, 2011
I have upgraded from a Curve to a Torch 9850. I have had the new phone for nearly 3 weeks and noticed that occasionally the back button and menu button would not work. In the beginning it was once or twice a day but this weekend it has been an all day event. The phone is fairly useless like this. It occurs with all applications as well as text and BB messenger.
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May 31, 2012
Can't find Delete Original text on the menu button...
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Apr 17, 2012
Menu button is not working! works in the main screen but once I'm in emails or SMS it doesn't show up?
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Jul 18, 2010
The Menu button does exactly what the Home button does. How can I fix this? It's so irritating because I cant finish setting up my new phone!
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Sep 8, 2012
A couple of weeks ago the light on the back and end call button went out. It came back about a day later. Those same two buttons went out this morning and now the menu button will not work correctly. When I hit it, it types "jk" into the search menu.
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Jul 2, 2012
My menu button loads my 'phone' and not the menu for the phone. I cannot access the menu that includes: hide, move, open tray etc. I cleaned up the phone and uploaded the newest software via the BB desktop application software. I ended up cleaning it up so well it seemed to go back to factory settings as I lost all my apps. It seemed to solve the problem though and I got my menu button to work properly again. I have since uploaded App World and a new theme. The button still worked properly for 24 hours. Today, I turn it on and all is working well but the menu button loads my phone again. Do you understand that the menu does not load, but rather the 'phone' menu pops up as though I'd pressed the phone icon. I wonder if the 'flex ribbon cable' underneath the buttons is misaligned somehow and when I press the menu key, it is loading the green telephone key menu because of malfunction of the ribbon.
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Dec 31, 2011
my mobiles menu button light not working, befoe when any message came it will blink,now nothing will happen when use mobile, call recieve & end button light only work what i do?
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May 18, 2011
i bought my minipro last nov. last two days the menu button in my phone stopped working. so to unlock my phone i use to slide the phone.but for other options i find it very difficult without the menu button.
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Nov 29, 2011
The menu button on my N8 annoyingly has started to work intermittently, it either works for a while then stops working for a while.
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Mar 19, 2012
I have a "brand new" 701 with 111.020.0307 that won't update to 111.030.0609 because I'm in Italy .
Now I have a really annoying bug: the menu key, sometimes, stops working and won't bring up the menu if pressed briefly, and won't bring up the task list either (when pressed long). Anyone experiencing this bug? The only way I found to make it work again is turn off and on again my phone... And the task list can't be found in menus, AFAIK. I could do that with my old 5800XM...
I bought my phone ONE WEEK ago... I really wouldn't like to format/reinstall already!
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Sep 8, 2010
I fell in love with my 8310 when I first got it about 2 years ago. It has everything I could need. I am not a internet person but it has the memo pad for my fireman stuff, the right size buttons for texting since I have pretty large hands, and I liked the applications I had. Well my phone has taken the falls and the other day it fell face first into a rain puddle. I grabbed it up fast. The cell has dried and it still works except for the trackball and the menu button. Basically the 2 most important buttons. I took it to the store and the phones strip was still white and never turned red. They told me I am do for a upgrade. I love the 8310, its been great to me. So the question: is there a fix of the keypad I can just get off ebay or the other options were 2 cells I found. Not wanting to do the whole data plan deal and not all stoked about a 3g. The guy was trying to press the torch on me and I told him no thanks.
The cells that interest me are.
1) The 8520. I like this one cause it seems like its not far from what I had maybe a few new bells and whistles. I see it has wifi.
2) HTC Tilt 2
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Feb 12, 2012
My menu button has stopped working can this be fixed??
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Feb 10, 2011
Is there any shortcut to accessing the menu besides pressing the button? It seems like mine may be getting worn out. Sometimes I need to press it more than once.
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Jun 11, 2011
I hit the hide button for my SMS icon from off of my home screen by accidents. When I pressed the the unhide button it still did not show up on the home screen. My question is how do I put the icon back onto the homescreen?
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Jul 26, 2011
My girlfriend has a blackberry torch which is suffering from a problem in which the lock button is not as responsive. When you click it, it's not making that click sound that you get when you click the mute button that is on the opposite side at the top of the phone.
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Apr 11, 2010
i have a new nokia x3, around 2 months old, after restarting the phone one time, the main button (the menu button) works for locking/unlocking and even makes the keytone sound when you press it, but i cant open up the menu, its really annoying because without the menu i cannot access the phone! i can still make calls/text messages, but i really want to fix this.
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May 21, 2010
When I hit the menu to do anything and scroll down to something in it I can hit the menu button again and it does the same as selecting it with the trackpad.Is anybody having this happen to them too. I don't know if it is something new because I came from an old 8330. I used to hit menu and if I hit menu again the menu would go away.
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May 28, 2012
A couple weeks ago I put a needle (needle and thread) on my phone screen for like 2 seconds, the needle rolled to the side and went between the screen and he side of the phone, as I tried to get it out it went in further and was pushed behind the screen on Saturday I took the phone a part, managed to get the needle out and put the phone back together. Once it was back together I switched it back on and now the call/menu/return and end call buttons are not working. They do click when pressed but they don't actually do anything anymore. So I retook the phone a part just to make sure I didn't snag anything or move anything to which I found I had not.
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Jul 19, 2011
I think my title says it all, I've tried battery pulls and nothing helped. Is this just a hardware problem? Do I just need to return is or is there anything else I could try?
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Jul 25, 2012
I've installed the latest version of blackberry app world but after reboot, when I select the app-world from the running application, it does nothing and returns to the home screen. Even when I try to invoke it from the apllications menu nothing happens.
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Sep 3, 2010
I had to exchage my Torch yesterday....due to constant reboots and buttons getting loose.But now I can't get my BIS email (att.blackberry.net) working. I called AT&T and was on the phone for like 2 hours and they were clueless. Has anyone had this same problem or know how to get it working without creating a new email.
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Aug 28, 2011
basically i bought my BB torch like 6 months ago, ever since i got it it was freezing (not alot though) anyway like 3 weeks ago the home button (main button) stopped working i turned the device off then on again and it worked. but it stopped working like after a couple of days and i had to reboot it and stuff and its been doing the same thing over and over again and it gets worse everytime, till the home button stopped working at all. then i took the battery out without turning it off, then cleaned the device properly so it worked for like an hour then it stopped working.
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Apr 27, 2011
it used to work... then every now and again if took battery out now for last 2 weeks not worked at all.. i rang to report it n they said it would just need updating because my Camera stopped working aswell so i did that Camera now works and button stilL does not...
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Feb 8, 2012
does anobody have a sollution for this
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Nov 14, 2011
Is my phone screwed? I didn't drop it or get it wet or anything like that, it just stopped working. I tried battery resets, I also tried removing battery and pressing the button 5 times as I heard this may fix it. None of that works. Is there any fix for the trackpad button not working or should I just buy a iphone, i'm getting tired of blackberry issues.
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Jan 9, 2012
back button on m bb torch stopped working ive wiped it 3 times and also done software updates and still doesn't work?
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Oct 11, 2011
The go back key and the red hanging up (both on the right of the trackpad) one don't work when the phone is slid shut. When i try click the go back it doesn't work, or when i'm on calling someone and want to hang up it doesn't work.
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Jun 12, 2012
I have a Torch and the home and back button aren't working. They work sometimes but have fully given up working and have to take the battery out. I have restored it and no luck so is there any shortcuts to go back.
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Nov 10, 2011
I had a JVM 545 error come up last week. I finally fixed it after reinstalling the OS a couple times but now I've noticed the 'clicking' function of the trackpad is not working. When I press it down nothing happens. I can still scroll no problem but pressing it down does nothing.I've reinstalled the OS a couple times again and the problem still persists. Any ideas on how to fix it? I was working fine prior to the JVM error...
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