BB Software :: 9700 - Geolocation Request (All Transports Failed)
Apr 11, 2010
I was wondering how to resolve an issue I've been having with my Bold 9700. I'm placing it in this forum since it doesn't appear to be a model specific issue. When a geolocation request is made (BB Maps, GPS settings in options, etc) the device tries to use aGPS first. When it does I get messages in the device log saying it tried various transports (BIS,WAP,WIFI,TCP) and they all failed. It seems to be failing due to a dns issue. I've tried using it on my home wifi to rule out blocking of the DNS by my carrier (AT&T) and it still has the same issue. The device is on BESX with an IT Policy that is set to allow most everything and BIS.
The specific log entries are:
Geolocation START
Geolocation - Transport failed: BIS
Geolocation - Transport failed: MDS
Geolocation - Transport failed: WLAN
Geolocation - Insufficient Coverage
Then it cycles through a few times:
net.rim.udp open
net.rim.dns DnsQ 2
net.rim.dns DnsQ 2
net.rim.dns - RefQ (which I think means the query was refused)
net.rim.tunnel - Clos-wap.cingular
Until it gets to:
net.rim.dns - MaxQ
net.rim.tcp - DNSx -1
Geolocation - Transport failed: TCP
Geolocation - FAILURE: All transports failed
I've taken out some log entries that didn't seem to be significant (tunnel opening, etc). GPS works fine after this fails but I'd like to be able to get a fix when indoors or in low coverage which doesn't seem to happen unless I use a 3rd part app that has it's own aGPS data.
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May 3, 2011
I am using the blackberry bold 9700,i updated my software and it wiped out my phone,on re-installing all the software's,whatsapp,facebook etc works fine but for some reason my BBM wouldnt work at all,i tried activating my e-mail account(Enterprise Activation) but i keep getting this "Activation request failed. A service connection is unavailable".
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Jul 25, 2011
activation-request failed 6X
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Mar 7, 2012
I cant seem to set up my email on my phone. It's a hotmail address. It just says Activation request failed. A service connection is unavailable.
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Sep 29, 2011
While trying to setup Gmail inside Email Accounts, I got error message:"Activation request failed. A service connection is unavailable."I am very much sure that my username and password is correct, every time I got the same message.And even I downloaded the Gmail app from [URL] the version is 2.0.6, but it is also not working.It starts and stuck on the loading screen. My wifi connection working fine.
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Aug 6, 2015
A friend gave me his nexus 5 because it have a problem, one day the phone was stuck on boot screen (the flying balls of lollipop) and to add difficulty (can't be easy right?) windows doesn't recognize the phone but it recognize my nexus 5 with the same cable on the same usb port....
I get a "Device Descriptor Request Failed"(the usb port on the nexus seems to be ok) but my nexus get none ... Is it a hardware issue ? I heard that there is issues with nexus 5's motherboard...
I can enter the fastboot and recovery but after a wipe, still stuck..... Not rooted and booloader locked....
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Apr 11, 2010
So recently (in the last few days), ive noticed that my 9700's battery life has been terrible, not being able to last through the day. My usage has not changed at all to warrant this behaviour. Also, i dont have stuff running in the background so i know its nothing like a rogue app killing resources
After getting pissed about it, i decided to investigate. Looking at the log (ALT-LGLG) ive noticed that its doing Geolocation calls every few minutes...what gives...has anyone experienced this? Also, how can i find out what is making the API call to the Geolocation service so i can troubleshoot this problem..
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Apr 28, 2014
Since the last windows update from this week windows cant detect my nexus 5. I tried everything. It keeps showing up like "Unknown USB Device (Device Descriptor Request Failed)" And i doesn't show up immediately when i plug in the phone. It takes like 10 seconds, then it shows that with a yellow triangle.
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Aug 3, 2010
I recently bought a blackberry bold 9700 from my friend and it is unlocked to any network sim but is originally from Vodafone, I have also just went onto a new contract deal with virgin which includes unlimited internet access but my problem is that the blackberry messenger will not work, I've contacted my service provider and they said they cant do anything because the phone is not originally from them. I have also went to various shops and they also do not know what is wrong.My internet browser works fine but Blackberry messenger will not allow me to add people or see any requests from people when they add me and i dont know what to do next, is there anyway i can manually make this work?
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Sep 1, 2012
I was trying to install an application I downloaded on my bb, but It kept on giving me the error message: Unexpected error: java.io.IOException: No working transports!...what do I do please? Secondly, I still have up to 60% free space on device and storage but the device always delay by giving the busy 'clock' icon everytime.What do I do to increase its speed?
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May 25, 2012
New problem generate in my Blackberry curve 9220 (OS 7.1) in Blackberry Messenger.When i sent request to my firends its show request is pending but he/she is already accept me. And he/she send request to me at that time i accept and he/she is in add my contact list.
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May 14, 2010
We're running BB Pro Software, version 4.1.4.17 in an exchange environment. We've been using 8900 handsets in the UK, over Vodafone for some time, and tyey work great... ...but now we have a new user who's bought a 9700, again over Vodafone, but this time in Germany. When he attempts to use enterprise activation he (eventually) receives "enterprise server has not responded to your activation request"
We've checked that his data plan is compatible with BES. So - how do we get this working? Do I need to upgrade to BES Express 5.0?
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Jul 21, 2010
Just wondering if your bold drops calls as frequently as mine does. it seems that sometimes the phone decides to act up and gives me a 'call failed' message whenever i try to make a phone call. I always check how many bars i have and its usually at 4 or 5. sometimes a battery pull fixes this, but other times, the problem is persistent. my old bold 9000 had the same problem, so i'm not sure if it's at&t or blackberries in general.
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Mar 24, 2010
My Wifi works fine at home(WEP protected router also), but when i enter the right WEP password to school's network, it gives "Failed to associate with the network message"? School's instruction for mobile devices to connect is simple, simply scan and connect with the case-sensitive WEP.I checked and checked and checked i have entered the right WEP, theres just no go.anyone else experieced this? how do I solve this?
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Apr 19, 2010
I wasn't too happy today when somebody rear ended my car and I was trying to make important phone calls..."WiFi preferred" selected, but the 9700 (OS 593) choose a 1 bar UMA over a 4.5 bar cell signal... Failed calls galore... Literally had to stop what I was doing and tell the 9700 to use the obviously better cell signal...
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Feb 22, 2010
I got my 9700 abt 6wks ago, everything was working fine, Then abt 2 weeks ago I started getting "Call Failed" when trying to make calls. Now I get it 90% of the time, and after investigating I can not receive incoming calls either.I have contacted Orange who say it might be a network / location issue, but not sure and have not had any other complaints? However I have not moved and I get this all the time in my house, where as 6weeks ago it was fine. And also when connected in the car driving around in different areas to my home town it still happens.It seems to be a bug on the handset as my signal strength is full 5bars, 3G displayed, etc. Setting under NETWORK MODE - 3G & 2G, if I set this to just 2G then this fixes it!I am running v5.0.0.351 (plat 5.1.0.98).I have tried hard resets, wipes etc, and I finally got Orange to sent me a new handset.Still not working! I have also down loaded and installed what I think is the latest firmware update available for the 9700 from Jordan v5.0.0.442., still no fix so reverted back to v5.0.0.351.I think it might be that I have a weak 3G signal where I live, but switching over to UMA and connecting in my house through this still does not fix it? Is there a known bug that the 9700 gets confused/freezes when trying to switch in and out of 3G/2G/UMA coverage? From Googling Call Failed BB 9700 etc it seems that there are a few others out there with the same issue??? Any help how to fix/what firmware works etc It is driving me crazy because I do not recieve calls, sms etc either!
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Jan 4, 2010
I am trying to open emailed picture attachments and I'm getting the message "The document conversion failed". I did a battery pull and checked my BIS (not sure why I did that). What does this mean? Is some sort of server down?
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Jul 6, 2010
When I installed my BB Desktop Manager and first plugged in my Bold 9700, it asked if I would like to update various features on my phone, to which I accepted. The update froze- I can't remember quite at which stage but I recall it was at the end stages and the stage at which it froze started with JVM. After waiting an hour or so, I disconnected my Blackberry, not knowing what to do. The screen remained black and the red light started blinking.I looked up fixes for the problem and they seemed simple- one used JL_Cmdr to do a full wipe- but I am using Windows 7 and it isn't compatible. I get a brief command prompt screen for a half second before it closes.
The second fix involved using the command prompt to get to the Loader in the AppLoader file- but I ran into another problem- when trying to open Loader.exe, I got a "The Application Loader requires the Blackberry Device Manager to be installed." Then looking up THAT fix, I downloaded a new OS and redownloaded the Desktop Manager, but am getting the same error.
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Dec 17, 2010
I bought a second hand bb 9700 3 months ago. I had the phone on pre-paid BIS + Airtime so I could have access to the internet, bb messenger, gmail email, and phone-related uses. The phone worked fine with no issues whatsoever. Last week, I tried calling someone and received the message - Call Failed. I thought it was credit so I tried loading airtime on the phone. When I did that I received the following message: Supplementary Service Error: General Error.
It's been 1.5 weeks and still the phone does not work: The phone has perfect coverage indicator. The phone has working BIS, BB messenger and internet. The phone cannot work the telephony part of it - calls (outgoing/incoming, SMS, MMS). I cannot call anyone, cannot check Voicemail, cannot load airtime. I have tried re-sending service books, hard reset pulling the battery out, manually registering with the wireless network.
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Mar 16, 2010
On my 9700 i can open the browser, and type in links or whatever i want into it, however once the new site shows up, it will no longer let me do anything. If i go to google i can type in what i want to search but then when i hit enter it doesnt respond, same as if i try to click on the search icon it doesnt do anything. If once on any page i can move the arrow around just unable to click or do anything else and if i need to reinstall browser please let me know what my options are.
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Feb 21, 2010
I have a 9700 with the tmobile network, and sometimes even though i have full 3g coverage my phone, will tell me that my call failed..I will dial a number then experiance a long silence period and then i message will come up on my phone with "call failed". I am running the .442 operating system on my phone. any tricks or tips on how to solve this?
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Apr 27, 2010
I'm unable to receive or make calls. It says "Initialization Failed" and I have no coverage (SOS). I removed the battery to reset it but it's still not working. What should I do?
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Feb 1, 2010
Like many of you , I'm having WiFi connection problems with my new BB9700.When I am out of the house, I can see my BB finding local WiFI hotspots and I can connect to them immediately.However, when I get home, my BB doesn't connect to my WiFi, returning the following error message:
Unable to Connect
Reason: Failed to obtain an IP address
I have downloaded the latest BB software (now running version 5.0.0.351), cold booted everything in sight (router, phone, coffee table and the cat) but still get the same error. My foot hurts, the cat isn't talking to me and I still cannot connect at home ! Of course my Carrier's connection works perfectly as does their outrageous fee structure... (They are 3G, or Hutchinson Telecom by another name.)My WiFi service provider (PCCW / Netvigator Hong Kong) has checked the setup of my system and reports that everything is working correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the hotline guy can see when I connect each of them to the system.I have tried different combinations of switching the usual options on and off on the BB but still can't get a connection.
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Feb 13, 2010
I have been a BB lover for years. My Curve 5320 served me well and I loved it. When the new Bold 9700 was released I was one of the first to get it b/c businesses were offered the opportunity to get it before individuals. I was so excited about 3G, it's sleek look, etc. My excitement has officially crashed and burned. When placing calls it will fail repeatedly before even dialing the number. It will fail during calls up to 5 and 6 times in a few minute period, which is HORRIBLE during business calls. It will lock up when I'm trying to move between apps, it will spontaneously shut itself off. I'm feeling like my BB is possessed. This is my second 9700. The first the E key would stick or repeat 20 times on a text and the calls would fail, so they diligently sent me a new one. Thankfully, I no longer have to edit every text for 100 e's (i'm stopping @ theeeeeee storeeeeeeeeeee is theeeeeeereeeeeee anything you neeeeeeeeeeeeeeeeeeeeeeeed), but the failed calls thing is really pissing me off! Also, the volume on calls is really low in comparison to my Curve. To top it off, the 3G speed seems as slow as, if not slower than my former EDGE. I am hoping and praying that a software upgrade will fix all of these issues, but if it doesn't are there any suggestions as to what i can do? Other than switching to an iPhone? I for one happen to love my Qwerty keyboard and am not exactly fond of the on-screen keyboards.
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Feb 17, 2010
Just got my Bold for Christmas and it's just been the greatest phone I've had so far. I decided to leave the OS as is (5.0.0.423) and only installed apps I would actually use (Google Maps, Trapster, ScoreMobile, Poynt, QuickLaunch and WeatherEye as well as the Bottom 8 theme). Everything worked amazingly on my phone until 2 days ago.
Sometimes (7-10 times/day) when I dial a call it says "Calling" for about 20 seconds then says "Call Failed". Sometime I have to retry up to 6 times to be able to make my call. Very frustrating.
My next issue (that appeared almost simultaneously with the 1st one) is that I literally just loose the network. The phone will say "Searching for network" for 4-6 minutes then find it back. So many calls missed and frustration !!!!!
Now to help anyone that might have a solution for me here are some facts:
- I own a Bell unlocked 9700 (using it on Fido network)
- OS v5.0.0423
- Only installed apps and themes are listed above
- My SIM dosent seem to be loose in its slot (one of my older BB's had that problem, cardboard fix!)
- My wife is on the same network with a BB Pearl Flip and dosent loose the network
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Aug 4, 2010
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Sep 4, 2010
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Oct 5, 2011
I am using Blackberry Curve 8520 on Vodafone network India. Everything was working fine when all of a sudden I was not able to receive messages on BBM from my friends in Australia. So we deleted each other and now they are not able to add me as well. Whenever they try to add it goes in pending and their cell vibrates(as per their complain). They can add other users in India so issues should be with my BB service. I tried calling my customer care hundred's of times but they are not able to solve my problem. I even visited their store BUT ALL IN VAIN. Everytime they send me some service book and ask me to remove battery and insert it again and say hope it will work BUT IT DOES NOT WORK. I am fed up of all this calling them again and again doing the same useless things.My data plans are fine and I am able to send and receive BBM messages from my friends in INDIA.
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Oct 18, 2011
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