BB Bold :: 9700 - Call Failed (Supplementary Service Error)

Dec 17, 2010

I bought a second hand bb 9700 3 months ago. I had the phone on pre-paid BIS + Airtime so I could have access to the internet, bb messenger, gmail email, and phone-related uses. The phone worked fine with no issues whatsoever. Last week, I tried calling someone and received the message - Call Failed. I thought it was credit so I tried loading airtime on the phone. When I did that I received the following message: Supplementary Service Error: General Error.

It's been 1.5 weeks and still the phone does not work: The phone has perfect coverage indicator. The phone has working BIS, BB messenger and internet. The phone cannot work the telephony part of it - calls (outgoing/incoming, SMS, MMS). I cannot call anyone, cannot check Voicemail, cannot load airtime. I have tried re-sending service books, hard reset pulling the battery out, manually registering with the wireless network.

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Jun 5, 2010

I currently have a BlackBerry Curve and has been working fine for a while now, but over the last 2 hours i cant send or recieve txt messages! If i try and make a call i get ''Supplementary service error: General error''. I couldnt find much about this on Google except a hard battery pull while the phone was on, which i tried but still no luck. Anyone got any idea's for me to resolve this issue ? I'm also getting 'Phone not allowed MM#5' when i try an emergency call.

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Jul 21, 2010

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Jan 31, 2010

I have a blackberry bold 9000 that I'm using with at&t on a go phone plan. I have to take the battery out at night to charge because the usb charging port is broken, and when I put it back in the following morning I get the following error message: "Supplementary Service Error: General Error. Along with getting the error, I'm being charged anywhere form $0.60 to $1.10 each morning. I've tried restoring the phone and deleting all the third party applications. I was hoping someone could solve this problem for me.And one other thing, it just started doing this. I've had the phone for about four months, and I just recently started getting the error.

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Dec 15, 2011

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Jan 15, 2011

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Feb 9, 2011

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Apr 12, 2012

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BB Bold 9700 :: Call Failed On Orange In UK 3G?

Feb 22, 2010

I got my 9700 abt 6wks ago, everything was working fine, Then abt 2 weeks ago I started getting "Call Failed" when trying to make calls. Now I get it 90% of the time, and after investigating I can not receive incoming calls either.I have contacted Orange who say it might be a network / location issue, but not sure and have not had any other complaints? However I have not moved and I get this all the time in my house, where as 6weeks ago it was fine. And also when connected in the car driving around in different areas to my home town it still happens.It seems to be a bug on the handset as my signal strength is full 5bars, 3G displayed, etc. Setting under NETWORK MODE - 3G & 2G, if I set this to just 2G then this fixes it!I am running v5.0.0.351 (plat have tried hard resets, wipes etc, and I finally got Orange to sent me a new handset.Still not working! I have also down loaded and installed what I think is the latest firmware update available for the 9700 from Jordan v5.0.0.442., still no fix so reverted back to v5.0.0.351.I think it might be that I have a weak 3G signal where I live, but switching over to UMA and connecting in my house through this still does not fix it? Is there a known bug that the 9700 gets confused/freezes when trying to switch in and out of 3G/2G/UMA coverage? From Googling Call Failed BB 9700 etc it seems that there are a few others out there with the same issue??? Any help how to fix/what firmware works etc It is driving me crazy because I do not recieve calls, sms etc either!

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Feb 21, 2010

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May 3, 2011

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BB Bold 9700 :: Unable To Send Email - Error Message "transaction Error Failure At Service"

Jan 10, 2010

I had a curve 8310 on o2 and moved to a bold 9700 still on o2.When i moved i used the desktop manager and did the device switch over, all went well including bbm etc.However whenever i tried to send an email i recieved the error message 'transaction error failure at service' - I tried to log into my bis account online to update my pin but i couldnt log on! i havent changed the password or username since my old blackberry so i cant log on to change it online. on my blackberry when i try to log on to email settings it says the username field is blank!

i called o2 they put me through to geek squad and wanted to charge me to help!!! I havent had the phone 2 weeks yet.Now i think that i need to call o2 again and ask them something like releasing my old pin maybe from my bis account or resetting the bis account,any ideas what i should do or the type of questions i need to ask o2 if i have to ring them again.

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Feb 17, 2010

Just got my Bold for Christmas and it's just been the greatest phone I've had so far. I decided to leave the OS as is ( and only installed apps I would actually use (Google Maps, Trapster, ScoreMobile, Poynt, QuickLaunch and WeatherEye as well as the Bottom 8 theme). Everything worked amazingly on my phone until 2 days ago.

Sometimes (7-10 times/day) when I dial a call it says "Calling" for about 20 seconds then says "Call Failed". Sometime I have to retry up to 6 times to be able to make my call. Very frustrating.

My next issue (that appeared almost simultaneously with the 1st one) is that I literally just loose the network. The phone will say "Searching for network" for 4-6 minutes then find it back. So many calls missed and frustration !!!!!

Now to help anyone that might have a solution for me here are some facts:
- I own a Bell unlocked 9700 (using it on Fido network)
- OS v5.0.0423
- Only installed apps and themes are listed above
- My SIM dosent seem to be loose in its slot (one of my older BB's had that problem, cardboard fix!)
- My wife is on the same network with a BB Pearl Flip and dosent loose the network

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