BB Bold 9700 :: Call Failed On Orange In UK 3G?
Feb 22, 2010
I got my 9700 abt 6wks ago, everything was working fine, Then abt 2 weeks ago I started getting "Call Failed" when trying to make calls. Now I get it 90% of the time, and after investigating I can not receive incoming calls either.I have contacted Orange who say it might be a network / location issue, but not sure and have not had any other complaints? However I have not moved and I get this all the time in my house, where as 6weeks ago it was fine. And also when connected in the car driving around in different areas to my home town it still happens.It seems to be a bug on the handset as my signal strength is full 5bars, 3G displayed, etc. Setting under NETWORK MODE - 3G & 2G, if I set this to just 2G then this fixes it!I am running v5.0.0.351 (plat 5.1.0.98).I have tried hard resets, wipes etc, and I finally got Orange to sent me a new handset.Still not working! I have also down loaded and installed what I think is the latest firmware update available for the 9700 from Jordan v5.0.0.442., still no fix so reverted back to v5.0.0.351.I think it might be that I have a weak 3G signal where I live, but switching over to UMA and connecting in my house through this still does not fix it? Is there a known bug that the 9700 gets confused/freezes when trying to switch in and out of 3G/2G/UMA coverage? From Googling Call Failed BB 9700 etc it seems that there are a few others out there with the same issue??? Any help how to fix/what firmware works etc It is driving me crazy because I do not recieve calls, sms etc either!
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Jul 21, 2010
Just wondering if your bold drops calls as frequently as mine does. it seems that sometimes the phone decides to act up and gives me a 'call failed' message whenever i try to make a phone call. I always check how many bars i have and its usually at 4 or 5. sometimes a battery pull fixes this, but other times, the problem is persistent. my old bold 9000 had the same problem, so i'm not sure if it's at&t or blackberries in general.
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Dec 17, 2010
I bought a second hand bb 9700 3 months ago. I had the phone on pre-paid BIS + Airtime so I could have access to the internet, bb messenger, gmail email, and phone-related uses. The phone worked fine with no issues whatsoever. Last week, I tried calling someone and received the message - Call Failed. I thought it was credit so I tried loading airtime on the phone. When I did that I received the following message: Supplementary Service Error: General Error.
It's been 1.5 weeks and still the phone does not work: The phone has perfect coverage indicator. The phone has working BIS, BB messenger and internet. The phone cannot work the telephony part of it - calls (outgoing/incoming, SMS, MMS). I cannot call anyone, cannot check Voicemail, cannot load airtime. I have tried re-sending service books, hard reset pulling the battery out, manually registering with the wireless network.
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Feb 21, 2010
I have a 9700 with the tmobile network, and sometimes even though i have full 3g coverage my phone, will tell me that my call failed..I will dial a number then experiance a long silence period and then i message will come up on my phone with "call failed". I am running the .442 operating system on my phone. any tricks or tips on how to solve this?
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Jul 11, 2011
I live in England and have a Blackberry Bold 9700 on Orange. For months now I've had the desktop software version 6 and have recently installed an update for it of 6.1; yet it always says there is no update available for software on my phone. However, when I took my phone in for repair they updated it to 0S6, so did they use a leaked version then? The reason I ask is because that phone eventually got replaced with the same make and model but came with the older software, and I miss OS6 but am wary of downloading a leaked version.
So was just looking for some advice really - will Orange be releasing 0S6 for Bold 9700 or will I have to get a leaked version and if so how do I do this, hopefully without causing any problems to my phone?
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Aug 18, 2010
I'm looking to buy the Bold 9700 on Orange basically due to the UMA feature. However, I have a couple of questions which I hope someone can help with
-regarding the branding/software - have Orange added loads of their own software i.e orange world icons etc? And do they cause phone to be compromised in any way compared to O2, Vodafone etc?
- how is Orange overall as a network for 3G coverage?
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Jan 7, 2010
today i got my brand new bold 9700!I have found out how to remove the bottom part which is branded ORANGE beneath the keyboard.However i am just wondering as when i turn the phone off an annoying ORANGE
logo is shown and shows when you also turn it on...
How can i remove this ?? i dont think i can see any other part of the software that orange has included apart from their own link to services
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Nov 16, 2012
I am using the Orange Mobistar Blackberry 9700 Which is having the OS 5.0.0.586(Platform 5.1.0.146) I could not able to Update its OS to 6 and Now i am not in Belguim. I am now in India and i am using Vodafone SIM in my Blackberry. how Could you please Help me to Update it to OS 6? I have already downloaded the OS 6 - 9700M_PBr6.0.0_rel2554_PL6.6.0.216_A6.0.0.576_Mobistar_SA_NV but could not able to install it on my BB. I also tried to install it from Loader but coulnot get through.
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Jun 22, 2010
Okay this icon just appear 20 minutes ago and I don't know what it is (Orange envelop on email icon)
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Sep 15, 2010
I cant seem to be able to update my current version to the newest os6 on my Orange BB9700. When it completes my phone restarts and my screen just is white/grey with all lines going across it.I have to then downgrade to the later OS5 version.
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Feb 17, 2010
Just got my Bold for Christmas and it's just been the greatest phone I've had so far. I decided to leave the OS as is (5.0.0.423) and only installed apps I would actually use (Google Maps, Trapster, ScoreMobile, Poynt, QuickLaunch and WeatherEye as well as the Bottom 8 theme). Everything worked amazingly on my phone until 2 days ago.
Sometimes (7-10 times/day) when I dial a call it says "Calling" for about 20 seconds then says "Call Failed". Sometime I have to retry up to 6 times to be able to make my call. Very frustrating.
My next issue (that appeared almost simultaneously with the 1st one) is that I literally just loose the network. The phone will say "Searching for network" for 4-6 minutes then find it back. So many calls missed and frustration !!!!!
Now to help anyone that might have a solution for me here are some facts:
- I own a Bell unlocked 9700 (using it on Fido network)
- OS v5.0.0423
- Only installed apps and themes are listed above
- My SIM dosent seem to be loose in its slot (one of my older BB's had that problem, cardboard fix!)
- My wife is on the same network with a BB Pearl Flip and dosent loose the network
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Sep 30, 2012
My Blackberry Bold 9900 keeps giving me "call failed" and ''authorization failure" messages when trying to make outgoing calls.Only if I reboot the phone, the call goes through. My network provider already replaced the first bold 9900 with the same problem but now that it is happening to the new phone, I think something else is causing the problem.
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May 4, 2012
i've just got my Blackberry bold 9900, However when trying to transfer a call, and select complete transfer, it says cal transfer failed, I've searched around for help via google but can't seem to find anything.
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Mar 24, 2010
My Wifi works fine at home(WEP protected router also), but when i enter the right WEP password to school's network, it gives "Failed to associate with the network message"? School's instruction for mobile devices to connect is simple, simply scan and connect with the case-sensitive WEP.I checked and checked and checked i have entered the right WEP, theres just no go.anyone else experieced this? how do I solve this?
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Apr 19, 2010
I wasn't too happy today when somebody rear ended my car and I was trying to make important phone calls..."WiFi preferred" selected, but the 9700 (OS 593) choose a 1 bar UMA over a 4.5 bar cell signal... Failed calls galore... Literally had to stop what I was doing and tell the 9700 to use the obviously better cell signal...
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Sep 10, 2012
I've only had it a couple of weeks and it has now started turning itself off during calls. So far this hasn't happened at any other time, only during calls.
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Jan 4, 2010
I am trying to open emailed picture attachments and I'm getting the message "The document conversion failed". I did a battery pull and checked my BIS (not sure why I did that). What does this mean? Is some sort of server down?
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Jul 6, 2010
When I installed my BB Desktop Manager and first plugged in my Bold 9700, it asked if I would like to update various features on my phone, to which I accepted. The update froze- I can't remember quite at which stage but I recall it was at the end stages and the stage at which it froze started with JVM. After waiting an hour or so, I disconnected my Blackberry, not knowing what to do. The screen remained black and the red light started blinking.I looked up fixes for the problem and they seemed simple- one used JL_Cmdr to do a full wipe- but I am using Windows 7 and it isn't compatible. I get a brief command prompt screen for a half second before it closes.
The second fix involved using the command prompt to get to the Loader in the AppLoader file- but I ran into another problem- when trying to open Loader.exe, I got a "The Application Loader requires the Blackberry Device Manager to be installed." Then looking up THAT fix, I downloaded a new OS and redownloaded the Desktop Manager, but am getting the same error.
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Feb 2, 2010
Using 9700 on Vodafone UK - Software Version 5.0.0.423..This has happened a few times now. At first I thought it was just me not reading the screen properly. And it only happens now and again.
What happens is that sometimes when I get a call the screen shows the last callers details as if they were ringing again - but it is someone else.When I hang up the call or if I miss the call - the details then show the correct persons details - weird.
If I pull the battery out it all works fine then for a week or two and then starts happening again. It is not a big deal or anything - just a bit strange.
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Mar 16, 2010
On my 9700 i can open the browser, and type in links or whatever i want into it, however once the new site shows up, it will no longer let me do anything. If i go to google i can type in what i want to search but then when i hit enter it doesnt respond, same as if i try to click on the search icon it doesnt do anything. If once on any page i can move the arrow around just unable to click or do anything else and if i need to reinstall browser please let me know what my options are.
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Apr 27, 2010
I'm unable to receive or make calls. It says "Initialization Failed" and I have no coverage (SOS). I removed the battery to reset it but it's still not working. What should I do?
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Feb 1, 2010
Like many of you , I'm having WiFi connection problems with my new BB9700.When I am out of the house, I can see my BB finding local WiFI hotspots and I can connect to them immediately.However, when I get home, my BB doesn't connect to my WiFi, returning the following error message:
Unable to Connect
Reason: Failed to obtain an IP address
I have downloaded the latest BB software (now running version 5.0.0.351), cold booted everything in sight (router, phone, coffee table and the cat) but still get the same error. My foot hurts, the cat isn't talking to me and I still cannot connect at home ! Of course my Carrier's connection works perfectly as does their outrageous fee structure... (They are 3G, or Hutchinson Telecom by another name.)My WiFi service provider (PCCW / Netvigator Hong Kong) has checked the setup of my system and reports that everything is working correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the hotline guy can see when I connect each of them to the system.I have tried different combinations of switching the usual options on and off on the BB but still can't get a connection.
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Mar 20, 2010
i just purchased a replacement bb bold 9000 off ebay (it's an unlocked at&t handset that i bought after my bb bold got stolen... total bummer) and it was working fine all week up until last night when it stopped being able to handle incoming and outgoing calls and texts. The internet and email functions still work which is very peculiar. also some further info, when i put my sim card into another handset (in this case a nokia e65) all my normal call functions work and when i put another sim card in the bold the same thing happens (when i try to make a call it instantly pops up with a call failed warning). another thing is the bold shows full service coverage... currently the bold about shows... v4.6.0.304 (Platform 4.0.0.247) im on australia and for some reason i cant update the os to v5
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Jun 2, 2014
I reset my iPhone 5 and the LTE Network showed but when I tried to make a call, it switched to 3G then just to bell and the call will not go thru. Can't receive calls either
Info:
iPhone 5, iOS 7.1.1
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Feb 18, 2012
My phone battery won't charge above orange. it goes back down to red whilst still plugged in, then instead of the lightning sign, it is a small plug on the battery icon.
its a new mobile 9900
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Apr 1, 2010
So every time I get a call, I lose 3G. When I end the call it says GPRS then picks up EDGE then 3G again. Happened with .545 and now with the new leak that popped a few days ago.
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Oct 14, 2011
I been w/o a blackberry for 6 wks now! I finally got my Berry here and guess what the 4 day outage happened!Anyways, I just recently got a plan with Orange, BIS plan. I popped in my SIM and went to host routing services clicked "register" optionNothing, is there something I need to do? The orange customer service is pathetic as they have NO idea what theyre doing, Ive called countless of times and they keep telling me to pull the battery and it should work and nothing yet. Do they need to do something with service books? or what do I need to do?The people at orange keep telling me to do a battery pull(which Ive done SO many times I'm afraid its gonna damage the phone) and I keep registering the host routing service but nothing. I still havent received anything.
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Jul 22, 2010
Are Call Failed and Dropped call same? I just had another "Call Failed" with my iphone 4 (probably the 10 the one since I purchased it about 20 days ago). Does anyone know if it's network/phone or other person when it is call failed?
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May 3, 2011
I am using the blackberry bold 9700,i updated my software and it wiped out my phone,on re-installing all the software's,whatsapp,facebook etc works fine but for some reason my BBM wouldnt work at all,i tried activating my e-mail account(Enterprise Activation) but i keep getting this "Activation request failed. A service connection is unavailable".
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May 25, 2010
I cannot make a call on 3g bold I get call failed or congestion I have to take phone off 3g this is my 3rd replacement and i only had the bold like 2months what should i do at this point a friend in trouble www.twittter.com/golden1ne
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Jul 14, 2010
I have a friend that just bought this BlackBerry Bold 9700 and the call waiting beep volume is so low he is missing his calls.He called blackberry, his provider and is getting nowhere they keep telling him to return the device for a new one and he did once but of course didn't fix this problem.They came out with a new download that was suppose to fix this problem but guess what it didn't.Blackberry doesn't seem to care about this problem but you bet if it was their buisness calls they was missing they'd fix it faster.Anyone no of any new News on this? July 08, 2010
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