BB Bold 9700 :: Can't Connect To Home WiFi System / Failed To Obtain IP Address
Feb 1, 2010
Like many of you , I'm having WiFi connection problems with my new BB9700.When I am out of the house, I can see my BB finding local WiFI hotspots and I can connect to them immediately.However, when I get home, my BB doesn't connect to my WiFi, returning the following error message:
Unable to Connect
Reason: Failed to obtain an IP address
I have downloaded the latest BB software (now running version 5.0.0.351), cold booted everything in sight (router, phone, coffee table and the cat) but still get the same error. My foot hurts, the cat isn't talking to me and I still cannot connect at home ! Of course my Carrier's connection works perfectly as does their outrageous fee structure... (They are 3G, or Hutchinson Telecom by another name.)My WiFi service provider (PCCW / Netvigator Hong Kong) has checked the setup of my system and reports that everything is working correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the hotline guy can see when I connect each of them to the system.I have tried different combinations of switching the usual options on and off on the BB but still can't get a connection.
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Apr 26, 2012
when i try to connect to my wifi, it says failed to obtain an IP address
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Nov 3, 2011
what do i need to do in bb9800? won't connect to wifi. I wipe the data but nothing happen?failed to obtain an IP address:
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Aug 20, 2010
OK, this might sound like a silly Q, but when I connect my BB 9700 to my home broadband router via wi-fi, are all browsing data downloads automatically directed via the wi-fi, rather than via my carrier's network, or is there a setting somewhere that I need to change?
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Feb 7, 2011
How do I obtain the # that constitute server address to activate the enterprise
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Nov 14, 2012
never use blackberry before. i am connected to home wifi. but when try to log in using facebook application it says "You are currently on a service plan that does not support this application, please connect to a Wi-Fi network or contact your service provider to upgrade your data plan" can someone help me on this? i never knew using BB could be this hard.
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Aug 8, 2011
I just purchased my 9700 and have porblems connecting to my wifi. I ve tried th WPS setup both with the pin method and push button setup.
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May 22, 2012
I currently have the blackberry bold 9700 for tmobile.I can connect to my home network but i cant use apps such as the facebook app or the IM+ app or any social networking apps of that sort.Whenever i do try, it says you need a mobile carrier internet connection or a wifi connection. I have a white signal(showing im connected) to my home network but nothing will work.
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Mar 22, 2010
I've had my BB 9700 for just over a month now, without having any issues whatsoever with the handset, and recently my 9700 refuses to connect to my wireless network at home, it finds the network, acquires an IP address, and connection speed even displays the signal strength, but looking at the Wi-Fi diagnostics on the BB there seems to be a problem with the Infrastructure, it attempts to connect and continuously fails.
I have tried restarting the BB, and the router, this doesn't seem to solve the problem though.
Has anyone else had or heard of this issue before? And are there any solutions?
I am on T-Mobile and the BB is not unlocked or anything of that nature.
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Feb 3, 2010
I have the BB 8520. It is an unlocked phone that I bought in India and and trying to use in Toronto with Fido. I have asked fido to block data service so I dont incurr any costs.I am trying to browse the internet using WIFI. I do have the browser on HOTSPOT MODE. But even if I am in an open network (ie Library) , I get the message "Cannot obtain IP address" when trying to connect.
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Jul 24, 2010
I have a blackberry bold 9700 and i got it a few days ago and every since then ive been trying to get the wifi working.The phones unlocked by the way. I set up the wifi fine but in manage connections i have my network in green beside my wifi and a white tick to the right and its supposed to be a green checkmark im assuming. No matter what i do my wifi symbol wont light up white its still grey and i set up the wifi and it says it succesfully connected but still no wifi. Is it my phone settings or my internet or my phone i dont know right now im so confused. and i have a linksys router and im with roger
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May 27, 2012
I am currenlty with some friends. everyone can connect to the wi-fi but me 6 pc, four iphone etc.even my pc but not my blackberry< It shows the network and the status is connected but the wi-fi icon is never white
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Apr 17, 2012
can't find out a reson why i cannot connect to my home wireless system
Info:
iPhone 4
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Apr 20, 2010
I will be going on vacation and to avoid the ridiculous roaming data charges, was wondering how I can connect to BIS over wifi? I have a BB data plan with my carrier (Rogers). I just want to be able to receive e-mails and use BBM when I'm connected via wifi while I'm away. I'm guessing that if I set "Data Services" to On and "While Roaming" to Off, under Mobile Network Options, this would NOT work, correct? Or am I mistaken?
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Jul 9, 2010
I just got a new BB Bold 9700 from the UK and had it sent to me in Iraq. I've connected to my home wifi, which i used to do with my old BB to use the BBM service, but for some reason my new BB won't connect to the internet even though it is connected to my wifi. My laptop is connected to the internet through the wifi and there doesn't seem to be any problems with conflicting IP addresses or anything like that so i don't know why my BB won't connect to the internet. Could it be that my BB wasn't registered while it was in the UK or anything like that? Or is there another reason?
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Dec 9, 2014
I cannot connect to my WI-FI with my new I phone 6plus all my other Apply equipment works Ipad and Imac my router is cisco Linksys us E2500.
Keeps asking for a password for Cisco system I have tried amin did not work. What is the answer?
Info:
iPhone 6 Plus, iOS 8.1.1
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Feb 23, 2012
I am trying to get my torch 9810 to connect to my home wi-fi network and get the error "Failed to associate with the network". My wifes curve connects fine, and my old curve connected fine too. i upgraded and restored my data setups etc from a backup, but it hasnt worked since.
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Jan 27, 2014
I bought a Nexus 5 about 15 days back. I am very happy with the phone - except for the fact that I face difficulty connecting to my Home Network in particular. My Windows Laptop, My wife's iPhone and iPAD connect to the same WIFI almost instantaneously. However, my Nexus 5 phone keeps saying "Obtaining IP Address" endlessly. At times, it says "Weak Signal - Cannot Reconnect" and gives up. However, all other mobile devices show that the signal strength is good. the phone does connect to the WiFi after sometime by itself.
I do not have this problem when I am at my office. It connects immediately to the WiFi in my office.
The Router setting at home is as follows :
Mode : AP
Band : 2.4GHz (B+G+N)
Channel Width : 20/40 Mhz Auto
Channel Number : 11 - 2462Mhz
Broadcast SSID - Enabled
WMM - Enabled
Authentication - WPA-PSK
Cipher Suie - CCMP
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Aug 1, 2010
Is it possible to use an iPhone 4 to obtain data for an iPad with WiFi only?
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Jun 29, 2015
I just bought a Nexus 6 phone recently. I tried connecting to the Wi-Fi where I work but it keeps saying Authentication Problem beside the WiFi name and will not connect. I just updated to Lollipop 5.1.1 thinking this would work but I am still having this issue. I don't want to have to use my data whilst at work all the time!
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Feb 25, 2010
When I try to open a link in my email I get "Invalid Address" I'm using Os 5.0.0.402 When I sink to Desktop Manager it says no updates.
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Mar 25, 2010
I noticed that my bold 9700 is restarting on its own , then the screen become white with writing JVM error 503, I search the internet to find out what happen, but few second later the phone rebooted own its own.
so i cross my finger while it was doing it. to my relieve it starts ok. But after few hours when i want to call somebody on my phone book, to my horror, the whole contacts on the address book are gone, not even 1 left, it’s totally empty. bbm, notepad, email, bookmarks, sms are fine , nothing is missing only the contacts are gone, and I’m now overseas for company meeting, and i didn’t bring any backup file with me, I’ve been a maniac for smart phones, i used Symbian, IPhone, android, winMo, etc and NONE of them ever give me such a problem out of no where, my 2000+ contacts are gone. And no I didn’t install or do anything to my phone since few weeks, cause I’m on my business trip.
is there any solution to my problem? I’ve tried sending service book bust doesn’t seem to help. Seriously, if Any of RIM employee or designer happens to see this post, i got question for you. This supposed to be a business phone, and now all my business contacts are gone.
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May 9, 2012
Did the update and now my iphone 4s wifi does not connect to my home wifi. It just sits there with the little circle going round and round. My ipad3 updated and works fine...
Info:
iPhone 4S
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Jul 21, 2010
Just wondering if your bold drops calls as frequently as mine does. it seems that sometimes the phone decides to act up and gives me a 'call failed' message whenever i try to make a phone call. I always check how many bars i have and its usually at 4 or 5. sometimes a battery pull fixes this, but other times, the problem is persistent. my old bold 9000 had the same problem, so i'm not sure if it's at&t or blackberries in general.
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Apr 28, 2012
I got an unlocked blackberry curve 8520 in February. I did get it from Poland but everything is the same. I don't have a data package, but about a two weeks ago I found out I could connect to wifi anyways. I did this and it worked at my house all day that day. Then I left and when I came back it wouldn't connect to the router it was previously connected to or any others. After searching forums I've tried changing all kinds of settings but they all seem to be where they were supposed to be. I did notice though when I'm in 'options> wifi> menu> wifi tools> wifi diagnostics the status bar says "IP address no loner valid" for all the routers I try to connect to.
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Apr 15, 2012
I got my neo v can't connect to any wifi spot..if it was connected, but it will state that connection limited and can't connect to internet and then after few second it will terminated and continue obtaining IP address. This problem will continuously repeated..its happened not only at my home, but also at other wifi spot. So I am stuck using this smartphone.
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Aug 9, 2010
I just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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Nov 8, 2013
So my roommate thought it would be a good idea to try and connect itself. He ended up with some weird setting that made the wifi disconnect from the devices if they were dormant for more than 5 minutes. My phone went off line. I guess the setting was changed back because our other laptops connect and his iPhone connects but my unrooted HTC One on AT&T keeps giving that DNS error when I attempt to connect through Chrome or the stock browser. Nothing works...It says I am connected. It says I have an excellent signal but nothing will connect.
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Oct 10, 2011
My Xoom post upgrade to 4G is now assigning the IP address of 192.168.20.1 to the device usb1 everytime it is rebooted. This apparently hardwired configuration conflicts with my homenetwork's default gateway.Is there anyway to change this with out rooting the device? I would rather not have to re-IP my home network or not be able to connect to any network via Wifi who uses that IP address as a default gateway.
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Jan 23, 2010
Is there a GPS system on the 9700? don't seem to have one on mine. And I just transfer from an iphone and it was working great.
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Jun 12, 2011
I can't connect to my WIFI at home, I have been doing it for months now but all of a sudden there is a red star above the WIFI logo on the top right and something keeps coming up about hotspot login but can't figure it out
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