BB Bold :: 9700 Won't Connect To Wifi
Jul 24, 2010
I have a blackberry bold 9700 and i got it a few days ago and every since then ive been trying to get the wifi working.The phones unlocked by the way. I set up the wifi fine but in manage connections i have my network in green beside my wifi and a white tick to the right and its supposed to be a green checkmark im assuming. No matter what i do my wifi symbol wont light up white its still grey and i set up the wifi and it says it succesfully connected but still no wifi. Is it my phone settings or my internet or my phone i dont know right now im so confused. and i have a linksys router and im with roger
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May 27, 2012
I am currenlty with some friends. everyone can connect to the wi-fi but me 6 pc, four iphone etc.even my pc but not my blackberry< It shows the network and the status is connected but the wi-fi icon is never white
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Apr 20, 2010
I will be going on vacation and to avoid the ridiculous roaming data charges, was wondering how I can connect to BIS over wifi? I have a BB data plan with my carrier (Rogers). I just want to be able to receive e-mails and use BBM when I'm connected via wifi while I'm away. I'm guessing that if I set "Data Services" to On and "While Roaming" to Off, under Mobile Network Options, this would NOT work, correct? Or am I mistaken?
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Jul 9, 2010
I just got a new BB Bold 9700 from the UK and had it sent to me in Iraq. I've connected to my home wifi, which i used to do with my old BB to use the BBM service, but for some reason my new BB won't connect to the internet even though it is connected to my wifi. My laptop is connected to the internet through the wifi and there doesn't seem to be any problems with conflicting IP addresses or anything like that so i don't know why my BB won't connect to the internet. Could it be that my BB wasn't registered while it was in the UK or anything like that? Or is there another reason?
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Aug 20, 2010
OK, this might sound like a silly Q, but when I connect my BB 9700 to my home broadband router via wi-fi, are all browsing data downloads automatically directed via the wi-fi, rather than via my carrier's network, or is there a setting somewhere that I need to change?
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Feb 1, 2010
Like many of you , I'm having WiFi connection problems with my new BB9700.When I am out of the house, I can see my BB finding local WiFI hotspots and I can connect to them immediately.However, when I get home, my BB doesn't connect to my WiFi, returning the following error message:
Unable to Connect
Reason: Failed to obtain an IP address
I have downloaded the latest BB software (now running version 5.0.0.351), cold booted everything in sight (router, phone, coffee table and the cat) but still get the same error. My foot hurts, the cat isn't talking to me and I still cannot connect at home ! Of course my Carrier's connection works perfectly as does their outrageous fee structure... (They are 3G, or Hutchinson Telecom by another name.)My WiFi service provider (PCCW / Netvigator Hong Kong) has checked the setup of my system and reports that everything is working correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the hotline guy can see when I connect each of them to the system.I have tried different combinations of switching the usual options on and off on the BB but still can't get a connection.
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Sep 3, 2010
I have just been to Montreal and could not get my bold 9700 to connect to rogers 3G, it would connect to 2G. I am on contract with orange UK. My friend is on 02 UK and had no prob with rogers 3G. I looked at his phone and it had 1 or 2 more "3g bands" listed in the software version? Is this the norm. Are you with orange UK? How many bands do you have listed?
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Aug 5, 2010
I am completely new to Blackberry and received yesterday my first Bold 9700. The problem is that I cannot connect to my wifi. I have read several post and tried the solutions but nothing works.I checked the password of my connection very carefully and used the WPA2 security setting with the correct password. I checked the MAC adresses.I have a Linsys WRT160N router with WPA2 Personal (TKIP or AES) encryption.The grey-black wifi logo appears which indicated I am connected to a wifi network but am not in a wifi coverage area (even when I am 50 cm from the router).In the wifi diagnostics page there is no ip-address or signal strength, it says "connection of device to AP has failed" (or something like that because it is in Dutch.I have no clue what to do to solve this so can anybody help me please?
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Mar 9, 2012
got a new 9700 today it will not connect by bluetooth to my car I used to have a 9000 and it connected faultlessly to both my cars, the 9700 connects to neither It finds the car and asks for the 4 digit code that it accepts but it never actually connects its the same with both cars
version 6 2475 software
I have tried changing every bluetooth setting but no difference?
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Jul 20, 2010
I have been having issues for the last month or so with my 9700. When I get home none of my internet heavy apps or the browser work. Its not every day. Just intermittently. After multiple calls to T-Mo and verification that there were NO issues in my area (a full 3G area) they finally sent me a replacement 9700. I've had it a week and no problems...until today. Same issue. If I put my phone on 2G it seems to work ok if its on 3G/2G it won't connect to the internet at all.Anyone out there know why this could be happening? I had me first 9700 since November with zero internet connectivity issues.
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Mar 10, 2010
I can't connect to the BlackBerry Desktop Manager. I tried to do it both on Mac and PC.With the mac, it won't connect at all. Stays at 'connecting', 'waiting for device to start' then says it was disconnected.With the PC. It won't recognize the pin. Its set to usb port. I can't click any icons because theres a message saying something like 'make sure your device is connected'
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Jul 22, 2010
ive went to the wifi setting properties. then, the problem comes after i selected "scan for network" and selected my wifi network name. then, it requested me to insert a PIN into my router. how do i do that?
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Jan 14, 2010
i've just bought the 9700 Bold today, and its great but i cannot seem to connect to the internet.. i press browser and try and get on the internet and it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again.'
I would love some feedback.. By the way i dont have any Wi-Fi, i want to use 3G.. there is a 3G symbol in the top right so it should fail connecting to Wi-Fi and go 3G?
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Feb 20, 2010
I just got my Bold 9700 a few days ago, so I'm still new to the whole blackberry thing. For whatever reason my phone hasn't been able to connect to the internet all day. The weather eye app just hangs for minutes when selected. The score mobile app just says no data available, connection method BIS. Has this happened to anyone else? Are there some settings I should try changing? Should I call my carrier for help? Is this just some temporary outage?
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Sep 14, 2010
my bold doesnt seem to be able to connect to my desktop software. Even if i turn on mass storage, my phone isn't recognized by the desktop software at all. i just updated to the latest version, but still doesn't work.
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Apr 14, 2010
Running 5.0.0.344 and I haven't found many glitches or faults in it if any. The only thing that hampers productivity is that my wi-fi takes about 2-3 minutes each time to connect regardless how close I am to the router. With the 8900, it would be literally 5 seconds for the wifi button to light up and be connected. Anyone can shed some light on this?
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Jun 9, 2010
I have blackberry service on my account - I am able to access the internet but my cannot connect to blackberry internet service so I can use facebook add on, instant messenger and personal email.I have been through all settings with my service provider. Host route, manual re-setting phone, installing updated software - absolutely everything. They have even sent me two new phones, but still no joy.
Upon accessing the mobileemail.vodafone.net site, when i enter my IMEI and pin it states my account is de-activated or suspended - upon browsing the web this usually happens with phones bought from ebay/stolen phones. Note-This is a brand new handset, direct from Vodafone.My account is fine, Vodafone can see no problem and have now told me they are out of answers.
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Feb 18, 2010
I just bought a blackberry bold and it not connecting to the internet. theres a message that says "unable to connect to the internet, please try again later. if the problem persists please contact your service provider." i did that but it didnt help.
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May 6, 2010
I am using BB Bold9700. Once I connected wifi everything is OK and same time I can browse through it. After 2nd day same wifi showing as connected, then trying to brose showing "Unable to connect to the internet please try again later. I this problem persists please contact your provider"
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Jun 26, 2012
I try to go onto the app world and it says "We cannot connect you to BlackBerry App World. ensure that your device is connected to the wireless network and try again." I also try to use other apps and things don't load at all. I am on T-Mobile pay as you go but I get free internet.
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Apr 9, 2012
While trying to update my apps this morning, the 9700 hung up, as did the Desktop software.I rebooted both. The device works partially but I am missing key features like the browser. When connecting to the device through either the desktop software of the web, I enter the password, which appears to be accepted, then the device hangs again.I can't update or remove the software.I get connectivity through 3G but have no browser.
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Jan 21, 2012
I have Bold 9700 with 6OS. The problem i am encountering is when i change my network mode to 3G my cell is not able to connect to the network while it did a few days back. it only works on the EDGE network, i have tried using my sim card in other phones where it connects to 3G easily but in my phone it doesnt even searches for availabe 3G networks.i have also tried re-installing my operating system of the cell but the problem still persists, cant able to get what to do. Also have tried contacting the service provider but they seem to be helpless because the sim has its 3G network in other phones.
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Oct 23, 2011
I have tried everything I could find.I can not get past "Application loader unable to connect.." while downloading new os 6. Waiting for devise initialization...Reconnecting to JVM...then "Application loader unable to connect.Retry or Cancel.
>one blog said they had to select RETRY dozens of time then final connected...I tried for over an hour :-(
>BBSAK, JL_cmdr & CRACKUtil will not see the devise so I can not attempt to wipe.
>First several attempts with app loader wizard would show PIN UNKNOWN but at some point the PIN started showing up.
>BBDM sees the devise, shows PIN but advises it cannot connect. trying to update OS ends same result as using app load wizard.
>Tried with XP pro & W7.
>USB ports are working fine and set properly to suport during process.
>Tried via cmd.
>battery is good, USB cable is good, various laptop are good.
>No water damage, never dropped & out of warranty
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Mar 19, 2011
I wanted to download the update via the wireless network. I have the upgrade icon on the homescreen of my 9900 (virgin contract). However, my wireless will not connect I am getting either 'network lost' or just failed to connect. I have ran diagnostics and all is fine but when I go to device < device and status info and run network test from there get this:Radio activation: failSignal level: -77 dbmRadio access: UMTSNetwork: T-Mobile UKIP Address: 0.0.0.0All email accounts passed and when viewing the certificates of available network it says amazon mp3, untrusted cert chain, stale chain status, private key on device.I have resent sevice books and each time I run diagnostics or test I get the Blackberry 'your device has been registered with the wireless network' notification.
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Sep 19, 2012
I connected my blackberry to my home wifi network but now every time I return home the phone doesn't connect automatically. I have to pull the battery and restart the phone then it will connect automatically. I don't have any mobile service at my house and am dependent on using UMA over wifi to receive calls so I'd like to get this sorted.
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Jul 2, 2012
I have a Bold 9900 on Orange UK running os7.1 official release. The problem I am having is that when I am connected to a wifi network for wifi calling when I try to browse the internet it will not always allow me and says that its "unable to connect to server. Please try again later" or something similar.I have tried connecting to a different router but still have the same issue.
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Aug 8, 2011
I just purchased my 9700 and have porblems connecting to my wifi. I ve tried th WPS setup both with the pin method and push button setup.
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Oct 4, 2012
i have blackberry bold9700 version 6.0. i am using wi fi network but my facebook not working. a error occured here, the error is you are currently on a service plan that does not support this application,connect to a wi-fi network or connect your service provider to upgrade your data plan.
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Dec 25, 2011
i've just bought the 9790 and i'm still figuring out how to connect to wi-fi while turning off my data plan. so far, when i turn off the data plan, i'm unable to connect to wi-fi.
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Jun 14, 2011
y can't my bb messengers can't connect through wifi alone?
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Dec 17, 2011
I just went overseas for a few days and I was able to connect to the WIFI network with my Data Services option as 'Off' because I have a 3G plan and I didn't want to get charged for 3G overseas as it's more expensive.However after I connected to the WIFI I couldn't do any browsing. It says 'A communication failure has occurred. The server may be busy, please try again later. If the problem persists contact your service provider'
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