BB Bold 9700 :: Unable To Connect Internet - How To Fix
May 6, 2010
I am using BB Bold9700. Once I connected wifi everything is OK and same time I can browse through it. After 2nd day same wifi showing as connected, then trying to brose showing "Unable to connect to the internet please try again later. I this problem persists please contact your provider"
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Feb 18, 2010
I just bought a blackberry bold and it not connecting to the internet. theres a message that says "unable to connect to the internet, please try again later. if the problem persists please contact your service provider." i did that but it didnt help.
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Aug 1, 2010
Im at a hotel in florida and my 9700 connects to the wifi, but when i go to load an internet page it takes about 2 minutes and then says unable to connect to server or something along those lines, the internet works perfectly fine on my laptop.
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May 30, 2010
When I connect other BB, I can see in the DM that there is a 6th icon called IP modem to connect as a wireless internet IP modem, but how come in my 9700 I can't do that?
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Jul 20, 2010
I have been having issues for the last month or so with my 9700. When I get home none of my internet heavy apps or the browser work. Its not every day. Just intermittently. After multiple calls to T-Mo and verification that there were NO issues in my area (a full 3G area) they finally sent me a replacement 9700. I've had it a week and no problems...until today. Same issue. If I put my phone on 2G it seems to work ok if its on 3G/2G it won't connect to the internet at all.Anyone out there know why this could be happening? I had me first 9700 since November with zero internet connectivity issues.
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Jan 14, 2010
i've just bought the 9700 Bold today, and its great but i cannot seem to connect to the internet.. i press browser and try and get on the internet and it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again.'
I would love some feedback.. By the way i dont have any Wi-Fi, i want to use 3G.. there is a 3G symbol in the top right so it should fail connecting to Wi-Fi and go 3G?
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Feb 20, 2010
I just got my Bold 9700 a few days ago, so I'm still new to the whole blackberry thing. For whatever reason my phone hasn't been able to connect to the internet all day. The weather eye app just hangs for minutes when selected. The score mobile app just says no data available, connection method BIS. Has this happened to anyone else? Are there some settings I should try changing? Should I call my carrier for help? Is this just some temporary outage?
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Jun 9, 2010
I have blackberry service on my account - I am able to access the internet but my cannot connect to blackberry internet service so I can use facebook add on, instant messenger and personal email.I have been through all settings with my service provider. Host route, manual re-setting phone, installing updated software - absolutely everything. They have even sent me two new phones, but still no joy.
Upon accessing the mobileemail.vodafone.net site, when i enter my IMEI and pin it states my account is de-activated or suspended - upon browsing the web this usually happens with phones bought from ebay/stolen phones. Note-This is a brand new handset, direct from Vodafone.My account is fine, Vodafone can see no problem and have now told me they are out of answers.
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Jul 2, 2010
i want to connect my laptop to internet using my bb as a modem, i owe a 9700bolt and i downloaded blackberry deteskop menager and there should be a icon for it and its not there what should i do?
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May 13, 2010
I have a Blackberry Bold 9700 with O2, when I try to conect to the nternet i'm geting this mesage 'A communication failure has occured. The server may be busy,please try again later. If the problem persists contact your service provider.Its been happening for a day now, will phone O2 but was wondering if theres anything else i could try first?
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Jul 16, 2010
My blackberry bold9700 wasworking great last night. This morning i woke up, and the internet no longer works. I did not even turn off my phone last night . I gave it a charge and the net stopped working.
When i check my connection, it says i have Connection: mobile network.I know i have blackberry data on this phone. Can anyone please help me?
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Dec 28, 2011
my service provider said I either reload OS or replace the device.I wish I don't have to do this. Could this be the device defect?
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Oct 10, 2011
I am soo angry at Blackberry, and its internet problems, i use my phone for jaority use at work !! for which i use my phone as as and when for emails and instant messaging around the business.
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Jul 9, 2010
I just got a new BB Bold 9700 from the UK and had it sent to me in Iraq. I've connected to my home wifi, which i used to do with my old BB to use the BBM service, but for some reason my new BB won't connect to the internet even though it is connected to my wifi. My laptop is connected to the internet through the wifi and there doesn't seem to be any problems with conflicting IP addresses or anything like that so i don't know why my BB won't connect to the internet. Could it be that my BB wasn't registered while it was in the UK or anything like that? Or is there another reason?
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Feb 20, 2010
I am using AT&T as my carrier and I am unable to connect to internet (Web Browser or e-mail)
without Wi-Fi. I have already tried:
1. Unplug the battery multiple times
2. Host Table Resend
3. Resend Service Books
I am able to make calls etc. but e-mail internet only works when I use my home Wi-Fi connection but not using 3G. Does anyone have any other suggestions on what I could try. I have called AT&T and the only suggestion they gave is to wipe the device which seems rather drastic.
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Jul 26, 2012
I am using Blackberry 9900 smartphone with OS version7.0 Bundle 1346 (V7.0.0.261, Platform 5.0.0.464)and i was initially able to connect to internet via apps and browser but after a while, i am unable to connect to internet via the application in the phone such as Facebook, Twitter, What's App and etc. I try 3G and wifi with no success but weird thing is i am still able to do web browsing via the blackberry native web browser. Have Google and found user with similar problem in the link [URL]The only way that i can able to use the app again is by taking out the battery and put it back to reboot the device. Then i will be able to use it for 5-8 hours where this problem will happen again.
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Jan 29, 2010
I am running 5.0.0.411. My browser says unable to connect to the internet please try again later. If issue persists please contact your service provider. I have a bis connection andd full service. Email andd viigo both work.
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May 15, 2011
I am using a Blackberry Bold 9780 for 10 months now, offlate having a difficulty connecting to the internet using Wifi connectivitty. I have not updated any software ever. The device shows it is connected to the Wifi router but when I try to open any websites, returns a blank page.
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Mar 19, 2011
I'm blackberry 9780 user version 9780/6.0.0.285 and indosat im3 (indonesia) provider with full data plan. Since last night I cannot browse with browser and always get "unable to connect to the internet..." Message. I has restart and pull the batteries but still not work. I still can use bbm, facebook and browsing with opera browser
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Dec 6, 2011
I recently deactivated my Blackberry Bold 9000 (v4.6.0.304 operating system) from AT&T since I ported my cell phone number to US Cellular who had better coverage in my region. I'd like to continue using my Blackberry Bold 9000 as a free wi-fi only internet access device and install the Google Voice app so my kids could text message and make phone calls via the Google Voice app and phone's wi-fi connection. While my BB Bold is able to connect to our home wi-fi network like in the past it doesn't successfully connect to the internet and gives me the following message: "Unable to connect to the internet, please try again later."
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Apr 15, 2010
Every time my boss tries to open a attachment from a email with the bold 9700 he gets this message "Unable to connect to mobile server".Any ideas?
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Sep 1, 2011
I just updated my BB 9700 for the first time (511 updates to be exact). The upgrade is currently at 11 out of 12 upgrades and it is taking about 45 minutes to initialize before it gives me the message: "The desktop loader is unable to connect to the device, you may need to enter a password on the device."
The BB is not asking for password and I do not have any password protection on it. I have unplugged the USB from computer and the phone, reconnected and clicked retry and it continues to give me the same message 45 minutes later. I am freaking out a bit because it cleared all my contacts off and I believe the process it is trying to do is to restore that information.
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Jan 11, 2012
I am connected to Wi-Fi but unable to connect to the internet like FB,Yahoo or other websites. My sister used to connect to wifi but now that I am using her handset, I cannot do so.
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Sep 5, 2012
I have realised that my phone is unable to connect to the internet even though I am able to send and receive emails from my phone and my wifi connection is fine. I've tried taking the battery out, resending service books to my phone and I have also went to the register now option in the host routing table but there is no change every time I try to use the internet browser. It loads for a while and then the message "unable to connect to the internet try again later appears".
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Mar 7, 2012
I'm using Nokia C2-03 from a month When I tried to connect internet on my PC using Nokia PC suite it showing a message "There's a problem with connecting to TATADOCOMO" Even I tried with manual settings but no use While using on mobile it connects well?
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Apr 5, 2011
everytime I try to connect to my internet it displays a message saying "Unable to connect to the internet"
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Jul 3, 2010
I just spoke with those from verizone wireless and they said that a verizon device is unable to connect to the internet outside of USA. My blackberyy 9530 storm bought from ebay is unlocked and works fine on gsm network here in Spain,but i have no internet... i wonder if is because what they said or just my blackberry is mesed up?
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Jan 24, 2011
I have a blackberry torch 9800, I don't have a data plan. I use a wifi signal with other phones, but my blackberry doesn't allow me to browse or view apps online. The error "unable to connect to the internet please try again later" appears. The phone has a clear signal of the wifi, i've tried various other hotspots, my other phones work perfectly. The blackberry says it's connected to the wifi, but no internet browsing is possible. What else can I do other than rip the battery out to re-boot?
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May 7, 2011
when i am keeping the phone horizonta the screen not not shifting to horizontal mode .... its remaning in the vertical position only.... and not able to connect to the internet
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Mar 22, 2012
I've had the iPhone 3GS. I've been unable to connect to the internet via 3G. It works perfectly fine via WiFi and I've tried the SIM in a different handset and it works fine, so that's not the problem. Strangely, it does however work in certain instances, for example I can receive WhatsApp messages and some push notifications, but it will not load internet pages, Facebook, Twitter etc. I've also noticed that the battery is running down quicker than usual. I've tried resetting the network settings, along with resetting the phone on several occasions, neither of which seems to have worked.
Info:
iPhone 3GS (8GB), iOS 5.1
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Jun 15, 2012
I've been having some connection problems lately for no apparent reason. One day, my connection settings went hiwire and changed, though no one had fun messing with them. I re-applied the connection settings, but my phone keeps randomly disconnecting from the Internet. I usually turn it off and restart it in order to get connected once again. But in a couple of hours, the problem resurfaces.
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