BB Bold 9700 :: Wont Connect To Internet - Even Connected To Wifi
Jul 9, 2010
I just got a new BB Bold 9700 from the UK and had it sent to me in Iraq. I've connected to my home wifi, which i used to do with my old BB to use the BBM service, but for some reason my new BB won't connect to the internet even though it is connected to my wifi. My laptop is connected to the internet through the wifi and there doesn't seem to be any problems with conflicting IP addresses or anything like that so i don't know why my BB won't connect to the internet. Could it be that my BB wasn't registered while it was in the UK or anything like that? Or is there another reason?
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Jan 23, 2010
How do I tell if I am connecting to the internet via a Vodafone connection (and being charged for the usage) or connected via a free wifi connection? I have a Bold 9700.
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Jun 7, 2012
Cannot connect to the internet but connected to wifi
Info:iPhone 3GS
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Dec 28, 2011
I got my Bold 9780 about 2 weeks ago and since then have been connected to Wi-Fi and have had no problem browsing the internet. Then earlier, all of a sudden, it stopped working. I am connected to my router with full signal strength and can't do anything in the browser. I just don't understand why it stopped working.. but I am still connected to Wi-Fi.
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May 21, 2010
I connected my BlackBerry with the wireless router it says that it's connected, but there is a dash and I can't activate the Internet nor getting mails.
It is very strange as it worked till 24 hours ago. by the way, I'm using a portable PC with wifi connection which works very well.
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Dec 29, 2010
When i connect my bb bold 9780 to my home wifi it connects to the network but iam unable to browse the internet. iam sure iam typing in the correct SSID and password. when i try to access the internet it gives an error message "unable to find the requested server". this is the case when iam trying to connect to other wifi connections as well outside my home.but i do not have any problems in connecting to wifi hotspots and it works perfectly fine?
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Apr 26, 2010
Had this BB9700 for 2 weeks now, still struggling coz I can't connect to any WiFi. At home, even I turned the WiFi on it will only show white mark and the WiFi logo is still gray. When I try to scan for network to other areas it will ask for hotspot login. My friend can easily connect to her WiFi at home using the BB 9000
I cant understand. Do I need to setup anything?
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Aug 25, 2012
I currently have a curve 9300, and my service provider is Telus Mobility. I am connected to wifi and up till about 3 days ago everything was working fine, now it shows I am connected, but I can only get on internet for about 5 mins, I have to shut off all my connections then reconnect them for it to work again.
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Jul 20, 2010
I have been having issues for the last month or so with my 9700. When I get home none of my internet heavy apps or the browser work. Its not every day. Just intermittently. After multiple calls to T-Mo and verification that there were NO issues in my area (a full 3G area) they finally sent me a replacement 9700. I've had it a week and no problems...until today. Same issue. If I put my phone on 2G it seems to work ok if its on 3G/2G it won't connect to the internet at all.Anyone out there know why this could be happening? I had me first 9700 since November with zero internet connectivity issues.
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Jan 14, 2010
i've just bought the 9700 Bold today, and its great but i cannot seem to connect to the internet.. i press browser and try and get on the internet and it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again.'
I would love some feedback.. By the way i dont have any Wi-Fi, i want to use 3G.. there is a 3G symbol in the top right so it should fail connecting to Wi-Fi and go 3G?
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Feb 20, 2010
I just got my Bold 9700 a few days ago, so I'm still new to the whole blackberry thing. For whatever reason my phone hasn't been able to connect to the internet all day. The weather eye app just hangs for minutes when selected. The score mobile app just says no data available, connection method BIS. Has this happened to anyone else? Are there some settings I should try changing? Should I call my carrier for help? Is this just some temporary outage?
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Jun 9, 2010
I have blackberry service on my account - I am able to access the internet but my cannot connect to blackberry internet service so I can use facebook add on, instant messenger and personal email.I have been through all settings with my service provider. Host route, manual re-setting phone, installing updated software - absolutely everything. They have even sent me two new phones, but still no joy.
Upon accessing the mobileemail.vodafone.net site, when i enter my IMEI and pin it states my account is de-activated or suspended - upon browsing the web this usually happens with phones bought from ebay/stolen phones. Note-This is a brand new handset, direct from Vodafone.My account is fine, Vodafone can see no problem and have now told me they are out of answers.
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Feb 18, 2010
I just bought a blackberry bold and it not connecting to the internet. theres a message that says "unable to connect to the internet, please try again later. if the problem persists please contact your service provider." i did that but it didnt help.
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May 6, 2010
I am using BB Bold9700. Once I connected wifi everything is OK and same time I can browse through it. After 2nd day same wifi showing as connected, then trying to brose showing "Unable to connect to the internet please try again later. I this problem persists please contact your provider"
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Sep 15, 2011
am using a Blackberry internet service from M1, singapore provider.To manage the data usage, I turn off the data plan in Set up mobile network, but then I also cannot the internet by wifi. Why is that?By the way, how can I manage the data usage? I want to use the service plan when I need to minimize the data usage, because I only have 1gb for free a month.
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Jul 2, 2010
i want to connect my laptop to internet using my bb as a modem, i owe a 9700bolt and i downloaded blackberry deteskop menager and there should be a icon for it and its not there what should i do?
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Aug 1, 2010
Im at a hotel in florida and my 9700 connects to the wifi, but when i go to load an internet page it takes about 2 minutes and then says unable to connect to server or something along those lines, the internet works perfectly fine on my laptop.
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May 13, 2010
I have a Blackberry Bold 9700 with O2, when I try to conect to the nternet i'm geting this mesage 'A communication failure has occured. The server may be busy,please try again later. If the problem persists contact your service provider.Its been happening for a day now, will phone O2 but was wondering if theres anything else i could try first?
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Jul 16, 2010
My blackberry bold9700 wasworking great last night. This morning i woke up, and the internet no longer works. I did not even turn off my phone last night . I gave it a charge and the net stopped working.
When i check my connection, it says i have Connection: mobile network.I know i have blackberry data on this phone. Can anyone please help me?
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May 15, 2011
I am using a Blackberry Bold 9780 for 10 months now, offlate having a difficulty connecting to the internet using Wifi connectivitty. I have not updated any software ever. The device shows it is connected to the Wifi router but when I try to open any websites, returns a blank page.
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May 11, 2012
i bought the bold 9700 today. As i succesfully connect to my wifi and type in an adress, i get this error "Unable to find the requested server"P.S: i have no data plan yet.
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Jul 24, 2010
I have a blackberry bold 9700 and i got it a few days ago and every since then ive been trying to get the wifi working.The phones unlocked by the way. I set up the wifi fine but in manage connections i have my network in green beside my wifi and a white tick to the right and its supposed to be a green checkmark im assuming. No matter what i do my wifi symbol wont light up white its still grey and i set up the wifi and it says it succesfully connected but still no wifi. Is it my phone settings or my internet or my phone i dont know right now im so confused. and i have a linksys router and im with roger
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May 27, 2012
I am currenlty with some friends. everyone can connect to the wi-fi but me 6 pc, four iphone etc.even my pc but not my blackberry< It shows the network and the status is connected but the wi-fi icon is never white
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Dec 6, 2011
I recently deactivated my Blackberry Bold 9000 (v4.6.0.304 operating system) from AT&T since I ported my cell phone number to US Cellular who had better coverage in my region. I'd like to continue using my Blackberry Bold 9000 as a free wi-fi only internet access device and install the Google Voice app so my kids could text message and make phone calls via the Google Voice app and phone's wi-fi connection. While my BB Bold is able to connect to our home wi-fi network like in the past it doesn't successfully connect to the internet and gives me the following message: "Unable to connect to the internet, please try again later."
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Sep 2, 2010
This is my 1st BlackBerry. I've been given a Bold 9700 & I'm over the moon with it's basic features. I've simply transferred the PAYG SIM card out of my previous phone - a Sony Ericsson w302, where most things worked as expected. Regards the BB's other features, I was quite surprised to find personal email impossible to set up & internet to be totally WiFi Dependant. In addition, many apps (eg, msn, facebook, google maps, etc) don't work due to there being no data connection, even whilst using WiFi.
Expecting the need to upgrade to a 3g SIM card, I called orange & was told that I'd need to pay £5/mth for email & 250MB data. I consider this quite objectionable - is that really the deal & will it solve my problems? If that's the best orange can do, what experience have you guys had with other UK carriers on PAYG.
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Apr 20, 2010
I will be going on vacation and to avoid the ridiculous roaming data charges, was wondering how I can connect to BIS over wifi? I have a BB data plan with my carrier (Rogers). I just want to be able to receive e-mails and use BBM when I'm connected via wifi while I'm away. I'm guessing that if I set "Data Services" to On and "While Roaming" to Off, under Mobile Network Options, this would NOT work, correct? Or am I mistaken?
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Aug 20, 2010
OK, this might sound like a silly Q, but when I connect my BB 9700 to my home broadband router via wi-fi, are all browsing data downloads automatically directed via the wi-fi, rather than via my carrier's network, or is there a setting somewhere that I need to change?
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Dec 25, 2015
I upgraded my rooted nexus 5 from 4.4.4 to 5.1.1 and now it will not connect to wifi or data even though the wifi says it is connected.
Google play cannot connect.
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Oct 12, 2011
when I connected my C5 phone to PC and tried to connect to internet through Nokia PC Suit new version..Could not connect ..can you solve this problem?
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Feb 1, 2010
Like many of you , I'm having WiFi connection problems with my new BB9700.When I am out of the house, I can see my BB finding local WiFI hotspots and I can connect to them immediately.However, when I get home, my BB doesn't connect to my WiFi, returning the following error message:
Unable to Connect
Reason: Failed to obtain an IP address
I have downloaded the latest BB software (now running version 5.0.0.351), cold booted everything in sight (router, phone, coffee table and the cat) but still get the same error. My foot hurts, the cat isn't talking to me and I still cannot connect at home ! Of course my Carrier's connection works perfectly as does their outrageous fee structure... (They are 3G, or Hutchinson Telecom by another name.)My WiFi service provider (PCCW / Netvigator Hong Kong) has checked the setup of my system and reports that everything is working correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the hotline guy can see when I connect each of them to the system.I have tried different combinations of switching the usual options on and off on the BB but still can't get a connection.
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Jan 15, 2015
my xperia z2 is connected to a wifi network and the problem lies in the fact of not reading me any websites on the mobile network everything works.
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